Tools & Machinery
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"Ordered a package in late Jan. The website said it's in stock. 3 weeks passed there was no tracking info. I sent two emails for order status and was told 'would be shipped out soon'. It turned out to be delivered to me by the end of Feb. If it's back-ordered please say it on the website."
"Before the recent madness PSA was one of my 'go to' places for ammo and their super sales on some FA's and FA components. Recently, they (like everyone else that even resembles a FA maker/dealer/merchant) have been flooded with orders that have put them way, way, way off in terms of shipping speeds and customer service. Rather than bash them on that, I'm going to speak about my experience, pre-Sandy Hook.I've ordered several times through PSA. They always used to have one or two crazy good ammo deals, and GREAT shipping on 1K round case-lots (those that order in volume know how much shipping can kill a good ammo deal). Always got everything I ordered in good shape at an excellent price. From a pre-Sandy Hook perspective I had to call a few times and they were friendly and got the information I needed quickly. Used to have to call to get me shipping info, which I didn't like, but in later orders their email system for shipping my have been updated as it started to send auto-notices.More recently (post Sandy Hook) I needed an item for a project I was working on and KNEW going in that shipping was going to be an issue. That said, they claimed a 4 week backlog, my item shipped in about 3 weeks. It arrived in perfect condition and functions flawlessly. Some merchants have been cutting corners in the recent mess to keep up with orders, but as far as I can tall, PSA is still making quality items. I'll be waiting until this currently nonsense is over before ordering again, but I WILL be ordering from PSA again. You can bet on it."
"I ordered five magazines on Friday and the shipped on Monday. The shipping price was cheap and they e-mailed each step along the way."
"This company is terrible!!! They do not answer the phone if you can get through. They do not answer emails. I purchased an in stock item then and billed me instantly. After a several days I wanted to check my order and they stated it was out of stock. They did not notify me of the change in stock. I cancelled my order and 10 days later I have still not seen my money refunded. They are a very shady company and I would avoid them completely!!! They are THIEVES that have stolen my money!!!"
"Terrible customer service...They charge your credit card and then don't ship and never answer when you can expect your product...I won't do business with them again..."
"First I would like to say I wished would have found this site before I placed my order on 12/19/12. The product was in stock and they immediately processed my credit card. Yet after several unanswered emails and calls, I finally received my order today 01/16/13. I was so excited until I opened the box to find my order short. I ordered 12 boxes of ammo and it only contained 10. The packing slip did not show any boxes backordered. These people either don' t care about retaining customers or the spread of bad publicity. I just wish there was something honest, hard working people could do to get some justice when businesses like this take advantage of them."
"I ordered some ammo on Nov 19, 2012 and got it probably a week later. That is not the problem. I had ordered a couple boxes of 9mm ammo and they sent me 2 boxes of .45 cal. I still do not understand how they could not notice the difference in the size of the boxes. On the 28th, I emailed them notifying them of the error, only because I could not get through on the phones. On 11/30, I received an email from Brian stating "I have annotated the missing items and the items received and we will get them sent. Thank you.Brian L."On 12/6, I emailed PSA to see if the ammo had been sent yet and was ignored.On 12/15, I emailed again stating I had not received the ammo and on 12/17 received an email from Adam "Sir I do apologize for the inconvenience. I can get this out to you with in the next couple of days if you would like. There will be a return label in the box with the new ammo. If you wish I could also refund for the ammo and send you a return label via email. Please let me know how you would like to proceed.Thank youAdam Pike"At that point, I was willing to use the return label so I emailed him back stating that. On 12/21, he said "I will get your ammo out to youAdam Pike"Again, 12/29, no ammo so I emailed again. No response.On 1/8, I emailed inquiring whether it would be easier for me to just dispute the charges. His response was "Sir Im so sorry for the delay we have been working like crazy. I have your ammo in hand and will get it out tomorrow.Thank you and again im sorry for the delay and inconvenience.Adam Pike"12/16 I emailed again. It is not so much about the ammo as it is PSAs complete disregard for the customer. I am done. I will dispute the charges with cc company. I understand that they are busy but that is not an excuse. One day, they will probably be slow and will not have a clue as to why their customer base has moved to other companies that do value the customers business; and as far as I am concerned, it will not happen too soon. "
"Avoid Palmetto State Armory at all cost! I only wish I would have done a little more research before purchasing from PSA. Their shipping time frame is terrible, customer service is non-existent. In three days I have yet to be able to reach anyone on the phone. They don't even answer! Emailing them is no better. You will get an automated response that they are really busy to be patient! Now does that show any concern for a customer? They manage to charge your cc immediately but that's the only thing that is immediate! I feel like they are holding my $400 for ammo hostage. Don't know if I will receive my order or not. May have to call my cc company to try to recover the costs! Price was only slightly better than some excellent on-line sellers. Do yourself a favor, go with Lucky Gunner or Midway USA! AVOID AVOID AVOID!!!"
"I ordered ammo, and after 2 weeks, I contacted them for a status via email with no responses. (they charged my credit card the very first day) They finally answer, and say that there's a 10% charge if I cancel my order. Outrageous!"
"These people have terrible customer service and shipping! You can not get anyone on the phone, when you email all you get in an automated reply saying someone will contact you in 48 hours, and then they never do. They are currently advertising their "12 days of Christmas" and they say their upper receivers ship in 3 business days. However my first order has not even shipped out and its been 8 business days. I have no idea when my order will ship, or when I will get it, but I am in the process of building a new AR, and I sure will not be going back to them to order anything!Avoid these people like the plague, unless you like having someone take your money and never contacting you to complete their end of the transaction!"
"11/20/2012 I ordered 8 boxs of 50ae ammo(all they had).Just 1 week later it is at my door.packed really nice.No trobble at all. Will order more when they get more instock."
"They take way too long to ship. I dont care how busy you are, it shouldnt take 5 plus business days to ship an order for something you have in stock. Im not talking a gun they need to build, its AMMO. On the shelf ammo that they need to put a label on and ship. If they are that busy they should give some out of work American a temp job in their shipping department"
"Palmetto State Armory strikes again!!!! Just found out that the upper I ordered back on the 16th of November will not include a BCG. The one I picked said nothing about no BCG. It did state no charging handle so I ordered an upgraded handle. Just spoke with their CS and was told that it would cost me 10% to cancel the order. I've had enough of PSA'sbull, I'll never ever order from them again. The C.S. dude told me that they have received a lot of calls about the same issue. To that I told him I was about to get on the internet and put the word out about their inability to correctly advertise their products. Past orders were incomplete or missing parts. Customer service is terrible.1peevedpsacustomer"
"I ordered an upper from PSA in the middle of October and have been getting the run around and been flat out lied to by several customer service reps (Adam, David, Brian L., Nicole Kone, to name a few) there about where it is and when it will ship. I have been told 4 separate times by several different people that they guaranteed that my order would ship that day, that week, etc. Their web site states very clearly how long it should take and that time frame passed several weeks ago. This is word for word from their site:Q: When will my order be shipped?A: Orders currently may take up to 5 business days to ship (uppers and rifle kits may take up to 15 business days).According to their policy, my order was due to ship AT THE LATEST November 9th. Today is November 26th. As of 15 minutes ago according to David via phone call, they have no idea where my upper is or when it will ship. Even if this upper I ordered is decent and functions well, I don't think it will be worth this hassle. I would strongly caution anybody building a rifle to look elsewhere when building an AR. I wish I would have."
"This company cannot get orders correct, they ship late, and they have no customer service at all. I asked for a tracking# and received nothing. The order was missing components. It shipped a weeks after I ordered the items and fellow co-workers who ordered the same items had very similar problems."
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