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Full Rating Profile

58 Customer Reviews

Rating 10/10
5/5
modified review posted

"Everyone complaining about shipping times is an idiot. PSA has had long shipping/handling times since the beginning, it says multiple times on their site IN HUGE RED LETTERS warning you to expect delays. PSA offers champagne parts for beer money. I dealt with the customer service to help find an FFL dealer to transfer my lower and they were great! Very knowledgeable and helpful. My upper/lower were both very well packaged and despite my lower being a "blemished" model, both were of fantastic quality. Do not let the crybabies in here steer you away from PSA. If time isn't a factor for you, they make excellent products at unbeatable prices."

modified review This review was modified by KBurton24 on November 24 2014 09:21:22 AM


Rating 2/10
1/5
modified review posted

"This company is a joke. Took 2 weeks and several calls for them to ship me my orders. The pepole on the phone was rude and after they told me they will call back to confirm my shipment, I heard nothing for days. Even when my order was shipped, i never got notify of a tracking number. I will be taking my business elsewhere and you should too. "

modified review This review was modified by Hmongster on November 20 2014 11:30:49 AM

Rating 2/10
1/5
modified review posted

"avoid this place at all cost!!!

I recently received my PSA order. I was excited to mount my new optic, which I ordered from them,and use the ammo I ordered to sight it in. Also was excited to teach my Fiance' how to shoot her new gun, with ammo I ordered from them.

upon opening the box, I came to the realization that the entire order was wrong. okay, I realize that stuff happens. So I called PSA and get this guy Paul, who could give a care in the world that my order was wrong. I explain the situation and how I have a range trip coming up and how I was looking forward to a new optic. He didnt care... he offers to send me a return shipping label. I ask if there is any way to expedite the shipping on my correct order...NO, ammo can't fly, was his response. I realize this,I'm not stupid,this isnt the first time I'v'e ordered ammo online... I inquired about maybe just shipping the optic faster... NO, cant make that happen. Why? I ask... we cant split the order... really?!?!?!? you cant split the order,but you can send me the wrong order?

I called back, can spoke to Vance, the "manager" he basically gave me the same story. BS. The thing that really made me mad was that they did nothing to retain me as a customer. No discount on my next order, no discount on this order, not even a free 20 rnd box of ammo or anything!!! Barley a sorry. Nothing to acknowledge that they messed up. Like TOTALLY messed up. I could see if they only shipped half the order etc... but it was totally wrong, and they did nothing. Their customer service sucks. I'd rather pay full price at bass pro or my local gun shop than deal with PSA ever again.

I will never use this place again. This is going up on all gun forums I use, My gun club, and I'm telling all my friends and family who are big into firearms as well.

"


Rating 2/10
1/5
modified review posted

"Horrible processing time. In this time and age there is no reason that items shouldn't be shipped within 1-2 days of ordering. They charge your CC immediately yet I'm on my 5th business day and it hasn't even shipped... and this is for in stock ammo. Will not be using again."

modified review This review was modified by ghost_sup on November 14 2014 07:47:05 AM

Rating 2/10
1/5
modified review posted

"Their processing time is extremely long compared to industry standards (5+ business days!). I only ordered because prices were good, but there was no notification before ordering about the excessive processing time.

Tried getting ahold of CS, took me 10 minutes on hold. Emails took 3 business days.
"


Rating 2/10
1/5
modified review posted

"dont order from this place unless you dont want your stuff until next 4th of july"


No Avatar
Palmetto State Armory User
Rating 8/10
4/5
modified review posted

"Ordered an upper receiver and a BCG a couple of months ago and the quality of both was excellent. Had to call them to correct an error that I made in the order and was placed on hold for a long time but someone did pick up and correct the problem over the phone. It took them two weeks to send the items but they so indicated on their web site. You can't beat their prices If you are willing to wait a long time to get the items. If you just can't wait then spend go and spend a lot more somewhere else. "


No Avatar
Palmetto State Armory User
Rating 10/10
5/5
modified review posted

"Damn good service ,Damn good product {complete upper} Damn good price . "


Rating 10/10
5/5
modified review posted

"I've made multiple orders with PSA and let me tell you, I have them as a favorite on all my computers. I probably browse the site almost daily. First let me explain that, initially before ever ordering, I blew them off as "cheap and substandard" vendors. I told other people to "beware, you get what you pay for." I'm somewhat of a snob when it comes to tools and firearms and that being said, my first rifle was an LMT with an ACOG. Anyways, long-story-short, I eventually purchased from PSA and of course it was in one of the "public's frantic buy" moments, but I just couldn't turn down the deal. And, because of the "consumer's binge", I had to wait, but I did read the "red letters" and it was expected. Well, with my doubts in hand, and after a seemingly long wait, my package arrived. Product was superb! When you purchase from PSA, I was happily wrong. "You get MORE than you pay for." I was surprised and ordered again with satisfaction, and again, and again. Now that the "consumer binge" has slowed down, their shipping has become awesome. I just received a complete upper with a bunch of additional parts in 11 days. Some of the best deals around. PSA has a lifelong customer. PSA is unaware of this post by myself and did not ask me to write a review, but with all of the negative posts I wanted to say something to allow a new customer the opportunity at some good deals. If not, more for me. If you got the cash though, LMT is the cream... I can still be a snob occasionally. If things got sticky, I'd definitely grab my LMT first, but I can confidently say that I could rely upon my PSA in all circumstances. My LMT with ACOG is over $3k, My PSA under $500. Like I said, if you got the funds, LMT, Noveske, Armalite, Colt, etc., but expect to wait a minute there too. If you need parts, or want to build a low-cost first time rifle, PSA all the way!!!"

modified review This review was modified by Kingmeister on August 22 2014 04:06:24 PM

Rating 10/10
5/5
modified review posted

"I ordered a pencil barrel premium upper, bolt assembly and charging handle for a light weight build for my wife. Items shipped separately and I received separate email tracking notices. Everything was top notch. Received everything in about 3 weeks. Everything functions well. They are known to be slow at shipping and I accept that vs comparable quality from another vendor with quicker processing. The cost savings is worth it. IF I needed things in a hurry, I would go someplace else and pay more for the same quality. If I want high quality at the best price, I will return to PSA. Good job guys. No, I did not write this for them. I am a Kansas gun club member and active in shooting sports, NRA life member etc. I wrote this after reading the negative reviews on this web site. Slow, yes. Good quality, yes. Excellent prices, yes."

modified review This review was modified by leadmark on July 09 2014 11:08:41 AM

Rating 2/10
1/5
modified review posted

"Service is pathetic. I have ordered from them several times before, and shipping is always SLOW! But now they have outdone themselves. First, I called them after waiting 3 weeks for the items to ship - no resolution. After 4-1/2 weeks, less than half my order shipped. Then, I get an e-mail 2 weeks later saying they didn't have the rest, and blaming their computer conversion (funny, other stores seem to be able to pull off conversions). Since the shipping charge was based on the entire order, I asked for a refund on the shipping. Did not get it. Also, though they claim my credit card has been credited, it has not. I will NEVER order from them again."

modified review This review was modified by OldGuyToo on July 08 2014 07:04:20 AM

Rating 2/10
1/5
modified review posted

"Hate the experience with Palmetto State Armory so far. The Google business page shows them open today from 10-7. I'm trying to get ahold of them to find out why my order hasn't shipped. I sent an e-mail to info@ 4 days ago with no reply. The order says Processing. If I spend $250 to $300 to a company that says an item is in-stock, I expect the item to be shipped soon, the e-mails replied to and no excuses. As of yet, I haven't even had an opportunity to hear an excuse. Terrible customer service."


Rating 2/10
1/5
modified review posted

"Like most of the others, my order is now about 10 days old and no sign of the shipment going out. Like most of the other posts here reflecting their non existent customer service, no response to my e-mail requests for an update. As I have one order for ammunition and one order for a shotgun outstanding with no movement on their end, I will be hard pressed to do business with PSA again in the future. Also, as many of the folks I work with look to me for guidance on good companies for ammunition and firearms, I could not in good conscience be able to recommend PSA to any of them.

As for the comments from Jonnyv_42, it appears that he may have read the policies but didn't have what it took to understand the policies. The policies say that the orders will ship within 5 business days for everything but firearms and firearms will ship within 10 business days. Before he comments in the future he should "STFU" and make sure he understands the policies before berating others for documenting PSAs failure to follow their own documented policies.

I can certainly wait for the items to arrive, but when a company doesn't follow their own written policies / information, then you have to wonder if they actually had the items in stock. I had a previous experience with a company that I had ordered from many times with no issues. Suddenly on one (the last) order, slow shipment, slow responses to e-mails, many excuses, then suddenly nothing. I found out through some checking that the company had failed and everyone tied to it disappeared. Due to my documentation and attempts to resolve the matter my credit card company quickly resolved my dispute in my favor and cleared the charge off my card. You never know what kind of financial situation a company is in and their failure to maintain a decent level of customer service requires customers take actions to protect themselves.
"

modified review This review was modified by FedLawDawg on July 03 2014 12:19:56 AM

Rating 2/10
1/5
modified review posted

"First off, I ordered 3 items in two orders. Two items arrived in a very short order of time (like 3 days). These items are excellent (made by PSA) as far as quality goes, and for that aspect of this experience, I am very satisfied. However, the issues lie in PSA's customer service & order system.

One of the orders was marked indicating that all pieces of the order had shipped. I was expecting it all to come that day, only to find myself worried that, hey, the $500+ rifle kit I ordered wasn't there when I got home - just the smaller part of the order. So, after calling in and being on hold for 10+ minutes, and then being put on hold for another 2+ minutes by a CSA rep who seemed completely confused/unprepared to accept a call, finally informed me that these kits are "made to order" (in spite of it being a completely non-custom kit they offer that should by all accounts be already made and ready to ship - I suspect they just ran out of stock but were unwilling to say it plainly).

So, first, my credit card had been charged in full for an order that was effectively on backorder - one black mark. Second, the order tracking system indicated that both parts had shipped even though they had not - second black market. And finally, while the item in question had not shipped, the price dropped by $40. By policy on PSA, I could have canceled my order and reordered for that lower price - I figured it would be easier to just ask for a partial refund (common practice for retailers this day and age). Their response? "Sorry, we can't do partial refunds for price drops beyond 24 hours." Ok... so a customer can cancel an unshipped item and reorder, but they won't just issue a partial refund ...?

So, that's that. Bad customer service all around, bad order/tracking system (charged in full for something on backorder), and horrifyingly inconsistent shipping speeds. God forbid customers be well-informed about what's going on with their hundreds, sometimes thousand+ dollar orders!

PSA makes great quality parts at the price point, but unfortunately, their customer service makes them a very iffy place to buy from. Make your own choice based on the feedback available!
"

modified review This review was modified by reside on June 24 2014 11:48:16 AM

Rating 2/10
1/5
modified review posted

"Update: I just received an email with an apology and said it will be corrected. I will update again when it arrives.

Original review:
I ordered (2) two of item #28763- Stripped Blemished AR 15 Upper Receiver. and other smaller parts. WHen I opened the package, the two upper receiver and one of the smaller parts were missing. The invoice encolsed did NOT explain any reason why it was missing. I have emailed and called but its a little early to judge because no response has been given yet. It looks like I may have to go through my credit card company to get my money back. What a hassle. I will definitely Not order from them again.
"

modified review This review was modified by xrayne1 on June 23 2014 02:57:36 PM

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