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Stores > Palais Royal, Katy, TX
  • Palais Royal, K

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      1707 N Fry Rd
      Katy, TX USA
      77449
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • option not available Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Palais Royal, Katy, TX by clicking a star below.
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Rating 10/10
5/5
2017-09-17

"Didn't visit Stage store. Do my shopping at Palais Royal"


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Rating 10/10
5/5
2017-09-15

"The store was clean. I liked the new styles and the quality of the clothing. Great prices!"


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Rating 6/10
3/5
2017-09-11

"Very difficult with this manager. Being asscused of putting a clearance sticker on the clothes not good customer service being an employee or customer. Then to return all my items and redo it after I was already with her for 20 mins to credit another BOGO item BC one shirt was not BOGO is insane. I told her she didn't have to do that all she had to do was return clearance items(which where 2 items not a whole 20) and put other clearance shirt with it. So I got so irritated with her BC she seemed as if she could not understand what I was telling her. It was the most irritating experience I've ever had anywhere here at store #00253 than I've ever had shopping at any retailer store."

Rep reply posted Sep-13-2017

A rep from Palais Royal, Katy, TX, rbSTAGE, has responded

“  Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. We sincerely hope to earn back your business.”


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Rating 8/10
4/5
2017-08-21

"Was good - husband got 3 very nice shirts that were on sale for a great price."


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Rating 10/10
5/5
2017-08-14

"I love shopping at Palais Royal but I wish the N. Fry Road store was as big as the S. Fry Road store."


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Rating 10/10
5/5
2017-08-01

"I love to shop at your stores because I can always find what I am looking for!!!"


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Rating 2/10
1/5
2017-07-21

"I will never visit this store again. There was very minimal selection of plus sizes. THe store associate tried to tell me I couldn't use my Beall's coupon at the store. Then she couldn't get the code right and said it couldn't be used at Palais Royal, which is a lie because I use it at Palais Royal in Wharton, TX, all the time. Then she chastised me for being upset and told me I had no right to be upset. She was the worst associate I have ever dealt with at a Stage Store. And I shop there often."

Rep reply posted Jul-25-2017

A rep from Palais Royal, Katy, TX, rbSTAGE, has responded

“ Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. We sincerely hope to earn back your business.


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Rating 10/10
5/5
2017-07-13

"A positive, fun experience. The ladies were all smiling and happy. They all were friendly and nice!"


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Rating 2/10
1/5
2017-06-29

"Do not shop at the store on N Fry Rd in Katy, TX. Associates are rude, don't help, or listen. All other stores have been ok."

Rep reply posted Jul-05-2017

A rep from Palais Royal, Katy, TX, rbSTAGE, has responded

“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our call center at 1-800-743-8730. We look forward to working with you so we can earn back your business.


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Rating 10/10
5/5
2017-06-09

"I love this store. I almost always find something I cannot live without!!!"


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Rating 10/10
5/5
2017-06-09

"I love this place its is nicely stocked on clothes and other items .The only thing that would make it even better if it had more shoes to choose from."


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Rating 10/10
5/5
2017-06-06

"Only two associates working thus the wait in line to check out."


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Rating 10/10
5/5
2017-05-26

"General experience with Stage was good"


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Rating 10/10
5/5
2017-05-08

"Over the last 20 years, my Palais Royal stores (I shop 2 of them) have been near the top of my favorite places to shop"


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Rating 10/10
5/5
2017-05-03

"I love shopping and doing it in a great, clean and fashionable environment is awesome. Keep doing what you have been doing, it works!"


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