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pacificcolumns.com
Rating 8.45/10 37 reviews
(37 lifetime reviews)

8.45/100 (6-month rating)
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All Customer Reviews (37)

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Rating 8/10 4/5
modified review posted May-21-2012

"Joe Carrillo was very attentive and knowledgeable about the products. It was a pleasure dealing with Joe. Although when calling pacific columns for a delivery date I received a communication on May 11th saying my columns would be delivered on May 14. Given it was a weekend, that is WAY too little time to organize help for unloading. You need to fix that and where are my newel posts you said I would receive three weeks ago? Now I'm ready to start the job and I don't have those."

Rating 8/10 4/5
modified review posted May-21-2012

"Received order, well package. Missing install kits and adhesive to reassemble columns."

Rating 10/10 5/5
modified review posted May-15-2012

"The customer service representative at Pacific Columns was very helpful in building our recent column order. He was very thorough and made sure we were ordering exactly what product we were needed for our application. I will not hesitate to use Pacific Columns on our next construction project. The prices are very resonable and delivery was right on time!"

Rating 10/10 5/5
modified review posted May-13-2012

"My first contact with Pacific Columns was approximately a year ago. I inquired about pricing and product. At the time we decided to wait to make a purchase. Lauren stayed in constant contact with me over that time to see if we were ready and to keep me up-to-date on any discounts. When we finally decided that we were ready to me driver ake the purchase, we had many questions. Lauren asnwered all of my questions promptly and in great detail. The product was delivered a week earlier than I was told, so service was very fast. The truck driver was very nice and helpful. Product was perfect. We just put the columns up. They were easy to assemble and look awesome. I would definitely order from Pacific Columns again. Great service and great product."

Rating 10/10 5/5
modified review posted May-12-2012

"Hitting search : " columns" in google results in a vast universe of choices The prospective buyer is left to their best judgement but also a very large amount of chance . In the case of my own choice, I got lucky. Pacific Columns was , delightfully, a bullseye: the web interface was apple-level elegant and effective and the human interface immediate and friendly. The delivery was amazon-quick and priced reasonably,especially for such a large item. The product itself was excellent, including clearly written and illustrated installation and care instructions . Really extraordinary. I wish I was always so lucky on "out of amazon" experiences. "

Rating 10/10 5/5
modified review posted May-10-2012

"easy to deal with. Product arrived quickly. Items were as expected and arrived well packaged and in good condition"

Rating 10/10 5/5
modified review posted May-01-2012

"Excellent customer service up-front. Very impressed with the knowledge of the representative on the phone. Shipping was quick too.
Very impressed. Would recommend you to my in-laws who are building in Fall."

Rating 10/10 5/5
modified review posted Apr-28-2012

"It's rare to do business with a company that fulfills your needs and the aimless fact they didn't know me .. I ordered the product asked about seedy delivery ....and they delivered both s great product but on time "

Rating 6/10 3/5
modified review posted Apr-22-2012

"Ordered columns with capitols and bases all split. Everything arrived in good shape except the cuts through the caps and bases were very ragged and needed about 20 minutes of labor each to deburr.
Columns go back together without any trouble.
Needed to rework the cap and base self-centering tabs to make clamping in place easier. Preglued alignment tabs across the splits to help reassembly."

Rating 4/10 2/5
modified review posted Apr-16-2012

"Good quality product, took a little longer to get tehn expected. Will c how the customer service is we had the wong size column."

 
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