5/5

posted Dec-13-2012

"Pacific Pillows has excellent customer service. I purchased the ritz-carlton deluxe suite package and was so excited. But when I put on the feather bed it didnt cover my entire bed! I was very dissapointed but decided to sleep on it for a week or two to see if it would stretch. It didn't. I just got off the phone with them. They are sending me another featherbed to try out with a return label for the defective one. If they both dont fit they already offered to refund my $$$! That is great service. Shop with them confidentally."

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4/5

posted Sep-25-2012

"Great staffs, good customer service. Staffs are proactively seeking ways to help on resolving the issue. good shopping experience."

This review was modified by emwing on October 03 2012 12:57:11 AM

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5/5

posted Jun-19-2012

"I have never had a better shopping experience. Not only did they run an amazing deal but also switched my pillows for firm ones before they even shipped! I highly recommend this place as you will not find a better shopping experience, a customer service team dedicated to providing much more than a pleasant shopping experience and also, need I mention, simply amazing products?
Pacific Pillows for the win."

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5/5

posted Apr-18-2012

"Purchased three pillows plus a comforter after staying at the Mirage. The comforter is by Rocky Mountain and is down. I payed $259 for it and It is horrible. The feathers have long, pointed ends to them, so they stick out and jab you when you are using the comforter. I have never had feathers like this in any down comforter I have owned. May try adding a duvet to see if that helps. The weight and fill are OK. The pillows are so-so. They are much flatter than the ones in the hotel. Did ship fast.
UPDATE: RECEIVED PERSONAL EMAIL FROM OWNER & THE COMPANY GLADLY EXCHANGED ALL MY ITEMS AND COVERED COST OF RETRUN SHIPPING. GREAT COMPANY AND WILL SHOP THERE AGAIN! THE COMFORTER I ORDERED ORIGINALLY HAD A HIGHER CONCENTRATION OF FEATHERS AND MY NEW ONE IS PLUSH, WARM AND VERY COMFORTABLE. "

This review was modified by andersson123 on April 29 2012 07:43:07 PM

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5/5

posted Mar-05-2012

"PacificPillows.com offers a great online shopping experience. They are simply outstanding in every stage of the game. Their website is easy to navigate, their pillows are spectacular, and their customer service is first class.

Thank you Pacific Pillows!"

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4/5

posted Dec-03-2011

"Pacific Pillows is working with me to resolve the issue, good response from company. They are sending new pillows at their expense."

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4/5

posted Nov-01-2011

"Up front the company seems customer friendly - answered questions quickly and fast service and delivery. However, the online picture did not represent the true color of the product. I ended up returning the bed sheet set in it's original condition (not even opened) and was subject to their return fees. Currently they they deduct another $15 for returning an item, so just be aware and read the fine print as $15 may be significant based on your item value.

The reseller was quick to respond to my concern and notified me that they were considering updating their return policy in 2012. In addition, they worked with me to resolve my concerns.

Overall, they changed my impression of them and would consider purchasing from them again."

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5/5

posted Oct-26-2011

"Update:

I received the following e-mail after posting this review. Have received the new pillows and they are excellent.

"Good Morning: My name is Craig Clark. I am one of the owner's of PacificPillows.com and I am in receipt of your comment on ResellerRatings. First, let me apologize for your experience with PacificPillows.com. Our goal is to deliver quality bedding and customer satisfaction. In this case we obviously did not meet the standard I have set for our business and for this I am truly sorry. As such, I have already issued you a 100% refund of $59.00 this morning to your credit card. You should see this reflected online in your account shortly. Additionally, as I do not want to inconvenience you further I ask that you simply donate the four pillows to your favorite charity that accepts used goods rather then return the items. Please let me know if there is anything else we can to do make you fully satisfied with this transaction. Additionally, if we have fully satisfied your concerns in a prompt manner I would ask that you update your feedback on ResellerRatings as in addition to addressing customer concerns we pride ourselves in maintaining a solid online reputation. Thank you for your time. Please do not hesitate to contact me if there is anything further I can do to address your concerns and ensure that you are satisfied with this transaction. Warm Regards. Craig Clark. CEO. PacificPillows.com."

--------------------
Worst pillows ever. My return letter to them:

Hello,

I wish to return these pillows. I am appalled at the quality of them. To have said these once cost 179 dollars is outrageous. Even after fluffing them and letting them sit for 5 days, these pillows are only 2-3 inches thick of poor quality filling, which offers no support.

I also believe that your return policy forces you to keep the product. For instance I paid 59 dollars for the pillows. If I return them you will charge me 15 dollars in processing. This means I will only get 44 dollars back. On top of that, I will have to pay 20 dollars to ship them back to you. So I will have to spend another 20 dollars leaving me at 24 dollars. By purchasing these pillows from you, I have effectively paid 35 dollars to try sub par pillows that would never be in any respectable hotel.


Please send me an RMA #.

I will definitely be posting your tactics and my experiences on google, biz rate, bing, and bensbargains.net. I will never again buy bedding from an online site after this experience. You should be ashamed to have such business practices in this economy."

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4/5

posted Oct-19-2011

"This is the worst purchase I have ever been in online. These pillows even not worth a dollar. After I received the pillows I noticed these pillows are so thin. I sent a note to the company then I received a video showing to puff the pillows for 5 days. I tried that for 5 days which is waste of my time the pillow doesn't change shape or thickness. Again I sent mail to company to get RMA. They told I have to pay the return shipping if I would like to return. Fedex costs $60 which is more than what I spent for these pillows, so I decided not to return since is waste of time and money. After my review comments CEO was sent mail stating money is refunded. problem resolved"

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5/5

posted Oct-07-2011

"I bought the Phoenix Overstuffed Down Pillows and had too much faith in them before I even started to use them. I understand the company has a 30 day return policy, however, I threw away the box.
I am hoping I will like them over the week, but so far they don't seem overstuffed (even after I tried the pillow fluffing video Pacific Pillows have on youtube.com) and they sink as soon as I rest my head on them.

Update: 20 minutes after posting this review- the CEO emailed me regarding returns and refunds, and an honest answer about firmer pillows. I think I am going to keep these pillows and hope I find the ones I want soon on Pacific Pillows- I still have a lot of faith in them. Especially after coming across such stellar customer service. "

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5/5

posted Oct-04-2011

"I had ordered a mattress topper, but upon receiving it I found that one side was missing filling (it was a synthetic one) and the sewing between 2 parts was not sewn all the way through explaining why there was a problem.
In contacting the company, they insisted on doing a return and had the attitude that I was lying about it being defective. Seeing how I was being treated, I decided just to return the topper at my own expense (almost $20!) even though normal companies would pay to have a flawed item returned to them. In a BBB dispute against them they are refusing to reimburse me for my shipping back to them. I definitely don't recommend this company, unless you're positive you'll be happy with your order.

Update (10/5/11):
The CEO contacted me, and made things right. I'm happy with being reimbursed for shipping and they even offered an extra, but I got what I wanted. "

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5/5

posted Sep-20-2011

"The company will go above and beyond to ensure that you are happy with your purchase. When ordering pillows online you are always taking a risk as to whether you are ordering the correct pillow to suit your needs. Pacific Pillows ensures that you are happy with pillow that you selected and will help you choose another until you find the one that is just right.

Thank you"

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5/5

posted Sep-20-2011

"Ordered a king set of Encompass Group 65/35 Feather and Down Pillows and upon receiving them, they are very flat and not all what I would expect from a $130 set of pillows. I tried the recommended fluffing technique for about 30 minutes on each pillow for the past 5 days, which resulted in a minimal improvement. I also noticed that my tag says 50/50 and company is responding with very vague answers as to what the actual pillow composition is. Overall, I am most dissatisfied with the pillows and attempted to get a prepaid RMA return label, to which the company responded I would need to pay the return shipping. If i felt that the pillows were of high quality and I just didn't like them, I would pay the return shipping; however, I feel as though these pillows are of the same quality as the cheap pillows you can get at any big box store. I feel as though the company tried to pull a fast one by attempting to make it sound like we were getting a high quality pillow but then delivering a much lower quality one.

So I opened a dispute with my credit card company to get them to pay for return shipping and a full refund.

Here is a thread to where others are also complaining about these issues

http://slickdeals.net/forums/showthread.php?t=3296700

UPDATE: The CEO issued a statement offering a full refund, including shipping both ways, for the twin sales promotion. I was able to get a prepaid label and received a full refund. My issues with this purchase has been resolved."

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5/5

posted Sep-20-2011

"I have to update this review, the company did a full 180 and offered a full refund + full return shipping on all orders from this sale, not just mine. That is great service."

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5/5

posted Jun-13-2011

"In Re: Pacific Coast Double Down Surround ® Super Standard Pillow Complete Set - Featured in Many Ritz-Carlton ® Hotels (4 Super Standard Pillows)

I tried the pillows and realized that duck feather/down pillows just aren't for me (a side sleeper/pillow hugger). I was afraid that I was stuck with $200 worth of pillows, but (to my surprise) I was able to return the pillows within 30 days as promised. Pacific's customer service reps replied to my emails within a day (another rarity with online shopping companies); real people actually responded to my email inquiries (you can definitely tell whether something is programmed as an automatic general response or if an actual human being is on the other end), which was a welcomed change from the automatic "Your inquiry will be addressed in 24-48 hours" response.

Overall, even though I returned my purchase because of personal preference, my whole purchasing/trial period/return process experience was good. I kept the box the pillows came in and pillows' plastic covers, so it was pretty each to re-pack the pillows and send them back. My paypal was refunded the full amount. Probably one of the smoothest processes in my online purchasing history.

"

This review was modified by strules7 on June 14 2011 03:27:23 PM

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