1/5

posted May-12-2006

"My husband ortdered a camera from this so called "business" and we recieved an e-mail to call them but the e-mail did not indicate why or if there was any issue so my husband assumed that they wanted to upsell us on products and services. When we did call back it was a week later and we found out that our order was sitting there for a week because they wanted to "confirm" the order. The customer service rep I spoke with transferred me to a "top manager." He immediately interupted me on the phone and was extremely rude. He claimed that they left a couple messages for me but could not confirm which number they called to leave the messages. He said he didn't know. I told him I never recieved any messages and I am a stay at home mom, here all day, there is no way I would have missed it, etc.

Then he told me to "cancel the order if I want to then" and hung up the phone on me. I couldn't believe this was supposed to be a "manager." When I called back he claimed he did not hang the phone up on me that it was just "disconnected." I asked him for the name of his manager and to be transferred to the owner or manager and he refused to do that or give me a name. He started yelling at me loudly and being extremely rude saying it is "your fault your order was delayed" for not calling us back right away, etc. Finally I called back and spoke with a female who claimed to be the owner of the company along with the person with whom I just spoke. I was shocked. She said she will send the order as soon as possible. My camera did arrive however the way I was treated when I initially called this company left such a bad taste in my mouth I would NEVER use them again. There are MANY great companies on the web that provide the same EXACT products and have much better customer service.

Good luck finding out anything about your order once it is placed. As you are transferred around from person to person you will eventually end up with the same rude male tha I had to deal with.

"

This review was modified by jwhiting2 on May 18 2006 04:13:44 PM

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Jan-08-2005

"I called and placed an order for a Canon PowerShot A95 at 9:30AM on 12/17 (I was told that, yes, they were in stock). By 12/22, when I had received neither an email acknowledgement, a tracking number or my order, I called Profeel Customer Service. Had to leave a voicemail requesting them to call me back. I began to get more than a little annoyed & a little worried when they had not called back after several hours (their voicemail message said they would call back within a half an hour.) Late that afternoon I did get a call. The Cust Rep said she thought "all the A95s went out that morning" & I would be able to get a tracking number that evening.

I was still not able to get a tracking number until late the next day showing that the camera was picked up at 4:17 PM on 12/22 by DHL. I FINALLY received my camera about 8:30 AM on 12/27.

Also, the website said to mention their web page for a free gift. Some retailers send some little dodad & others offer items at a discount (which I was hoping for). When I asked about it, the Rep made some comment about people wanting free gifts, that I didn't completely understand, & said she'd make a note. I guess just getting my camera at all was my free gift, because that's all I received.

I made three internet purchases at other retailers later that same day (12/17) and received all of them before Christmas. So I would have to say that I would think twice about ordering from Profeel again, especially if I need the item quickly."

comment! report?

Is this review?… Helpful (2) Cool Share

5/5

posted Jun-14-2007

"Got just what I ordered in the time frame advertised. I had the usual experience with the scam artist at Wisetronics. Such a scam! They go by a few other names. I paid more than the other web sites advertised, but if you check on reseller ratings, Profeel had the lowest prices for any REAL internet sellers. Definitely will come back if I need more electronics!

Jim"

This review was modified by santiagojimbee on June 14 2007 09:43:15 PM

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Oct-02-2007

"The absolute WORSE online shopping experience I have ever encountered.

My experience may be an isolated incident but I feel obliged to share for the reasons below.

I chose Profeel based on price as well as positive ratings posted on Resellerratings.com, however, with my experience
with them, I cannot regret more.

Here is what happened:

I am a profesional photographer and the camera body is an essential piece of equipment to me. Upon my previous camera failure, I placed my order on 9/21 with Profeel.com for a Canon 5D digital SLR. I paid via PayPal $2,448.75 + $69.95 overnight shipping via UPS. All of my billing and shipping info was provided.

On, 9/23, 5:23PM account manager from Profeel, whom I will refer to as Ms. S using her first initial due to the term of use of resellerratings.com sends me an e-mail telling me they decided to refund me.

The order was not even processed. In that e-mail they provided a link to their Google Checkout system, where I was asked to enter Transaction Amount and Order Invoice #:

http://www.profeelvideo.com/payment/

On the bottom there is a Buy Now button. Immediately after I clicked that button, the order was processed. I was not even asked to
confirm my shipping address.

Google pulled up my old shipping address. In that confirmation e-mail they provided a link to change the shipping address. I did exactly that. I then contacted Profeel telling them where I need the item shipped. They told me they would look into it and contact me back.

I waited for their phone call. They called me back later on that day (don't understand the delay there) and then had me contact Google and
notify them myself, which I did.

Google handles customer service only via e-mail.

A day wasted, someone from Google then asked me to work directly with Profeel and have the shipping address changed. I copied that e-mail to Ms. S, called her and she said she would process the order.

Another day went by, on 9/25 Ms. S calls me and says they cannot make the delivery because it would not be covered by their policy and
agreement with Google. She copied the e-mail from Google to me.

Two more phone calls later, the manager, whom I will refer to as Mr. D, using his first initial gets on the phone and was very rude. While I have been patient with their delay and incompetency up until then, the first thing Mr. D says is "I want you to know that this is not our fault."

The funny thing is, I hadn't even accused Profeel of anything yet. All I said was the delay was causing me hundreds of dollars each day, and I just want the delivery made as soon as possible. I told him I'm trying to be constructive, to resolve the situation.

Mr. D, unapologetic, repeatedly cut me off in the middle of sentences, telling me "you listen to me", and when I expressed my concern and
frustration with the downtime caused by the delay, he told me "let's put that aside".

I was cornered into a situation where I then told them this was the worse shopping experience I've had and I will share my experiences accordingly, at which point, Mr. D said I was BLACKMAILING him with bad reviews.

I did not not what to say.

I called in for customer service and instead I was asked to step into his shoes.

My credit card had already been charged as of 9/21. I paid close to $70 for overnight shipping. I even have a sales confirmation from Profeel with the correct shipping address provided on 9/21. As of 9/25 and the camera which I paid over $2,500 for hadn't even gone out yet.

Who wouldn't be frustrated?

Ms. S then got back on the phone. Without apology, she expressed sympathy for the situation. She then asked me to make a copy of the front and back end of my credit card,drivers license, and sent me a form to fill out. Since I had no access to a printer/scanner/or fax machine, I decided the best thing to do at that point was to request a refund.

Later that day, Ms. S finally decided to go ahead and fulfill the order without the copies of my drivers license and credit card. She said she
would include a spare battery for free. But since it was once again too late to make delivery, the delivery would go out the next day and arrive on 9/27 by 3pm at latest.

I waited all day for the camera. UPS tracking info told me the delivery went out at 7:24AM, but it never came. At 3:04PM, UPS tracking page said that the address is unconfirmed and delivery could not be made. I called UPS and they told me the address entered into their system was incorrect.

I live on S. Orange Drive, the address entered was S. Orange Grove, which is on the other side of the town. The UPS agent put my shipment on will call and asked me to pick it up from the UPS center at 7pm. I ended up having to drive myself in traffic to the UPS center. I arrived at 7PM, and waited there until 8:30pm and finally received my package and drove myself home.

Til this day, Profeel has yet to admit any fault in the delay.

It still puzzles me why I was asked to deal with Google, their checkout/seller's protection system.

This is like being at a restaurant where the waitress brings your food to the wrong table and the restaurant cares little about what you have
to say.

This is like being at a restaurant where their register is broken and as a customer you're asked to contact the manufacturer and service provider.

Really, even if it were UPS or Google's mistake, I think the proper thing for Profeel to do is to assume responsibility since they were the ones who hired UPS and Google to fulfill the order. They should be dealing with UPS and Google with regards to problems, not the customer.


Bottom line:

- My credit card was charged, and I provided the correct shipping address since day 1.
- I paid overnight delivery, it came a week late.
- Actually, it never came, they delivered it to the wrong address and I had to go pick it up myself.
- I've lost a significant amount of dollars due to their failure to fulfill the order.

Update: Turns out that the spare battery they gave me was a dud. It doesn't charge."

This review was modified by alenlin on October 11 2007 01:34:09 PM

comment! report?

Is this review?… Helpful (1) Cool Share

5/5

posted Mar-14-2008

"Great Shopping Experience! No bait and switch. No pressure. No being put on hold for 20 minutes. Just a pleasant person on the other end of the phone and a great camera arriving 2 days later. Very much appreciated! We will definitely buy from you again. Thank you!!!!!!"

comment! report?

Is this review?… Helpful (1) Cool Share

5/5

posted Aug-08-2010

"I received my Canon EF-S 18-135mm kit lens from them for only 3 days and I live somewhere in South Pacific. They have great service, responded my questions very fast, fast shpping and low shipping price. Love to do business again."

comment! report?

Is this review?… Helpful (1) Cool Share

2/5

posted Jun-07-2005

"I placed my order with Profeel online, and unfortunately, had to cancel it three (business) days later when I was notified that they didn't actually have the item in stock and were unsure of when they would be getting more. I ended up placing an order with another online retailer instead. Profeel did contact me a couple of days later to say that they had the item in stock and offered me the opportunity to reinstate my order, but I decided against doing that. Though I didn't end up completing a purchase with Profeel, their follow-up after my initial order was very good and I would consider ordering from them in the future. My only criticism would be that I placed my original order on Friday at 1PM and I wasn't notified until the following Tuesday afternoon that the item wasn't available. "

This review was modified by eahill71 on June 17 2005 11:29:08 AM

comment! report?

Is this review?… Helpful (1) Cool Share

4/5

posted Dec-15-2005

"I tried cancel my order before I received it. I agree to cover shipping costs but they charge restocking fee even for unopened items. Just be careful about their return policy.
"

This review was modified by r_n_k_2002 on December 16 2005 04:32:03 PM

comment! report?

Is this review?… Helpful (1) Cool Share

5/5

posted Apr-28-2010

"Outstanding service! Ordered Canon "L" lens on Sun nite; received exactly what I ordered on following Wed at noon. No pressure, no double-talk (like "42nd" you-know-who). Will use them for my next order. I paid thru PayPal--no hidden costs, no time delay, no problems. A++ all the way. From a satisified customer in Knoxville, TN."

comment! report?

Is this review?… Helpful (1) Cool Share

5/5

posted Feb-14-2006

"Efficient, fast, and very good prices. Often times 10 to 20% less than other retailers. There were a few online retailers that had lower prices, but none with such a strong resellerratings score - something I had to have with a $2K purchase."

comment! report?

Is this review?… Helpful (1) Cool Share