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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 46 Main St #240 Monsey NY 10952
    • Contact: sales@profeelvideo.com
    • Phone: 800-776.3335 #1
    • Customer Support: 845-425-2070 ext 2
    • Business Hours: 9:00am - 7:00pm Mon-Thur Friday 9:00 AM - 2:30 PM Closed Sat Sun 12:00 Noon - 5.00 pm or as post
    • Fax: 845-425-0221

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.61/10 9.61/10
    Chance of future purchase: Rating 9.80/10 9.80/10
    Shipping & packaging: Rating 9.69/10 9.69/10
    Customer service: Rating 9.91/10 9.91/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

814 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have done a ton of business with these folks over the past few years. They are simply great! They beat everyone's prices and ship quickly. They keep you in the loop the whole time. One the one occassion I had to make a return they did it without problem and everything was smooth. They will continue to be my first go-to shop for camera gear."


Rating 10/10
5/5
modified review posted

"I was looking for a wide angle zoom for my 5D MkIII and found the Canon EF 16-35mm f4/L at Profeel. I got a great price and the shipping was quick. It's exactly what I was looking for."


Rating 10/10
5/5
modified review posted

"Great customer service and quick delivery."


Rating 10/10
5/5
modified review posted

"This store seems to be a hidden gem. I ordered a relatively expensive "Pro-quality" lens for my Canon 5D Mark III camera. Not only was the price extremely good, but they kept me totally informed via email of the order and shipping status. There were NO annoying calls urging me to buy add-on equipment or an additional warranty! When the package arrived (in record time), I found that it was extremely well packed and virtually impervious to the abuse often incurred during the shipping/delivery.

I have previously dealt only with the "typical" providers of camera gear (e.g., B&H, Amazon, Adorama),and I am sure that I will use them again. However, my experience with PROFEEL has caused them to become one of my first-choice sources for future purchases.
"


Rating 10/10
5/5
modified review posted

"Very happy with the entire process. Very helpful in completing the purchase successfully, also helped with rebate information. Well packaged, exactly what I expected. No pressure to upgrade the package or any of the shady aspects of buying electronic equipment online. Would recommend this seller without any qualms."


Rating 10/10
5/5
modified review posted

"I order Canon 70-20mm F2.8L IS with Profeel. Got a very good deal, fast shipping and Profeel even sent me a separate receipt to claim a rebate. I'll definitely buy my next lens from them again!"


Rating 10/10
5/5
modified review posted

"This was my second purchase from Profeel, they are an authorised Canon dealer and from my experience the service is top drawer and the products are genuine Canon USA warranted stock.

Shipping was tracked with UPS and I was able to follow it online, it arrived when it was supposed. My only gripe (and this is a UPS gripe not a Profeel gripe) is that UPS will mind-bogglingly leave a delivery on a doorstep even if it is worth over US$1000.

I'd be more confident knowing that it was being shipped with a company that bothered to knock on the door or better still, got a signature for the delivery.
"


Rating 10/10
5/5
modified review posted

"Just a good and fast as the other "big name" camera equipment companies. I would not hesitate to order from Profeel again."


Rating 10/10
5/5
modified review posted

"these guys/gals are great. i was a little unsure about ordering from them since i'd never heard of them. but they got very high rating on resellerratings and canonpricewatch recommended them. so i took the plunge. i purchased several thousand $ in gear with them and i would/will again without hesitation. i had good communications/updates about my order and shipping was fast. the internet is a competitive place and it's great to have found a place with excellent service *and* prices."


Rating 10/10
5/5
modified review posted

"Great seller, shipped on time (though UPS Ground can be slow at times) and I love my new 6D!"


Rating 10/10
5/5
modified review posted

"Been a customer for more than 6 years. Discovered them via word of mouth. Excellent reliable customer service, prompt and accurate inquiry replies, and a Canon USA Authorized Dealer. It means a lot to me because I'm assured I have Canon USA Warranty support.

Besides that, the production quality of my lenses and camera bodies I have ordered from ProFeel/PMI didn't need reconfiguration or any further adjustments. I thought it was just coincidence, however I had this confirmed as I always take my equipment to a Canon Service Center after the initial 2 month's use.

Pricing. I feel I've always had the best deal for what I purchase with them. Counting the quality of service I get from them, it becomes an even more unbeatable bargain.

"


Rating 10/10
5/5
modified review posted

"This was my first experience with Profeel Inc. and it was excellent! I appreciate a company that does exactly what they promise to do. No BS, priced as promised and shipped as promised. Communication was quick and clear. What more would you want from an online retailer? I will do business with them in the future."


Rating 10/10
5/5
modified review posted

"Wonderful experience with my ProFeel transaction! I ordered a new Canon EF F2.8 70-200mm lens. My order was flawless and their customer service and shipping was first rate! I would definitely order from them again without hesitation and recommend them to my friends."


Rating 10/10
5/5
modified review posted

"I made my purchase from PROFEEL / PMI Digital through a third-party website. I cannot stop sharing about their excellent service and great price as a Canon authorized retailer. I have been a loyal customer of Adorama or B&H, and they are superb retailers . However, Profeel/PMI Digital also offers most of photographers' needs with great price and personal service, as if I walk into my local camera store. I will definitely make more purchases from PROFEEL / PMI Digital again."


Rating 10/10
5/5
modified review posted

"My product was shipped promptly and communication was excellent! I would definitely purchase from Profeel / PMI Digital again."


PROFEEL / PMI Digital [profeel.com] is a Merchant Member! Learn more

PROFEEL / PMI Digital [profeel.com] is a merchant member
PROFEEL / PMI Digital [profeel.com] participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,899 merchant members.