I ordered a Canon ef 70-200MM USM IS Lens with hood, case, and ring from PMI / Profeel on March 1. Unfortunately, the inventory from Canon hit a snag and PMI was unable to deliver the product.  
 
I must say with all conviction that, while I was not pleased the order was delayed, I have been impressed by the outstanding communication and commitment from Sharon and David. They offered me several options (wait for new stock, refund, even were willing to help me with lens rental for my event), and ultimately refunded my payment immediately without question after I made the request. They committed to selling me the lens at the same purchase price when the stock from Canon returns.  
 
Having never purchased from them before I was a little concerned, but those concerns were assuaged by their excellent management of expectations and by the many positive reviews they have clearly earned.  
 
Sometimes things happen beyond our control. It's what we do in these situations that show character, and PMI/Profeel rose above and beyond. I look forward to making purchases from them in the future.

PMI Digital is an awesome place to shop! I ordered a Canon lens which arrived in perfect condition. Excellent customer service, communication and shipping was fast! I highly recommed this company-they are fantastic and did everything they said. From now on the only place to shop for me!

Thank you for very kindly and fast service.  
I've ordered Canon PowerShot G11, David responded to my questions very fast and service was excellent.

This review was modified by its author, rolmichael, on 3/1/10 4:46 PM.

I am pleased to deal with a company that keeps you advised, ships when they promised, sells a fine product at a good price. Will be going back to them again. Online shopping doesn't get better than this purchase. Thank you.

Okay, This was my first purchase through ebay and I must say I’m totally satisfied. I would rarely buy stuff from a merchant other than Amazon, but couldn’t do it for the Canon 7D. Amazon had the 7D (body only) priced at $1700 which was way out of my lead. I knew ebay had this 8% cash back thingi but was skeptic bout purchasing through ebay since they are many scam artists out there. When I searched for the 7D at ebay I found a listing by PMI at $1567 which would give me $125 cash back. PMI had 100% positive ratings, but couldn’t find it at resellerratings website (since its listed as Profeel and not PMI). But I decided to go ahead with it anyway keeping fingers crossed.  
 
But Im glad I did!! Placed order on the 16th evening, was shipped on 17th (free shipping) and received it on 22nd (on time). No one called me up to get me to upgrade my order by buying extra batteries, lenses etc as I’ve heard in case of some sellers on ebay, which was a relief. The packaging was pretty solid too, took me a while to get it open the bad boy. All in all a pleasant experience.  
 
And FYI the camera Rocks!!!!

Had a wonderful experience dealing with PMI DIGITAL. Fast accurate transaction. Good price and fast delivery.I will be back.

Fantastic experience throughout. Product was shipped promptly, arrived quickly and exactly as described. I can't recommend Profeel highly enough. Thank you!

Paid my canon hfs10 on 11 Feb on Ebay(pmidigital), who are the same seller with this. Got my tracking number and invoice information in my mailbox on next day morning. Received the item a week later, very happy with it.

This review was modified by its author, pumpkinseed2010, on 2/21/10 8:44 PM.

Nothing but one great experience with this company. Not only the best price, but extremely fast shipping and excellent customer service. Item arrived in perfect, brand new condition as advertised, and it was packaged very well.  
 
Can't wait to work with again!

I ordered from Profeel Video on eBay and was skeptical at first because of their very low price and free shipping. However, I did some research and ended up trusting the company. I'm glad I did because the Canon EOS 7D arrived 3 days after my order in a well packed box.  
 
Everything was as stated and I would highly recommend this company for their low price, excellent communication and fast service.

One of the best possible online purchasing experience. Ordered a Canon EF 24-70mm F2.8L lens. Received the order the very next day, in brand new condition, with a date code 09/2009. Works perfectly. Cannot be happier. Also the customer service was excellent. I emailed them three questions before I buy, and they replied within a few hours with detailed answers.

This review was modified by its author, forphun, on 1/9/10 9:25 AM.

I had never heard of this company, so I was leery of making a purchase. Especially considering the amount involved. I finally decided to try it. I ordered on the evening of Dec. 21, it shipped on the morning of the 22nd and I received acknowledgement of the order and a tracking number. By the afternoon of Dec. 24 I had my package and it was exactly what it was supposed to be with no verification phone call or upsell attempts which usually denotes a scam. Excellent first time ebay transaction. I am very pleased. I give this seller the maximum number of stars.

Shipped next day. Excellent job.

Great item, Great seller, recieved wrong bag and problem corrected right away

Excellent customer service! Fast shipping! great pricing! I called before placing the order and recieved a friendly and knowledgeable sales person. She did not have a high pressure sales pitch but answers all my questions in a professional way. Highly recommended! 5 Stars!!!