5/5

posted Jun-14-2013

"Thank you for your great Web Site/Services."

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1/5

posted Jun-12-2013

"You be the judge and decide if you want to trust your equipment to this company. This is my first time and repair is still in progress. Today is June 11th, 2013. For the record, I am a real customer and my name is Gregory Mark Juszko. I am the president of Venture Machining Int., located in Kelowna, BC, Canada. My phone number is (250) 769-5156.
The FUJI inverter on my Miyano screw machine broke down so I was in need of finding someone who could repair it. The Radwell website was the deciding factor since it pretty much spelled out everything black on white. Or at least, that's what I thought. According to Purolator Courier, Radwell received my drive on May 28th, 2013, at 11:55AM. The next day I called and was informed that they did not receive it yet. After 20 minutes or so on the phone, they were able to locate the drive. They said that the repair is being received, photographed, and bar coded for a "smooth forward operation." According to the Radwell Repair Process Protocol, the repair should be quoted within two days. On May 31st, 2013 (three days later) I called to find out about the status of the repair. It turned out that they did not receive it yet. Another 20 minutes or so on the phone, and they tell me that the drive is being received, photographed, and bar coded for a "smooth forward operation." . Later on during the same day, I received an e-mail confirming that the drive had been received and a quote was attached to the e-mail.
As soon as I received the e-mail, I phoned back and gave my verbal permission to go ahead with the repair along with my credit card information. On June 6th, 2013, (seven and a half working days after receiving the unit for repair) I called them again. They were awaiting for my approval to go ahead with the repair, I was told. At this point, I have to admit I lost it a little bit. An e-mail arrived from Radwell informing me of my repair order confirmation. Shortly after another e-mail arrived with an apology for the delay. What can you say? None of us are perfect. So I waited.
Today, June 11th, 2013. Today is the tenth working day (two full weeks). According to the promises made on Radwell website and Repair Quote, time for standard repair is 10 working days. So I called, and the person on the phone tells me he needs time and will call back in ten to fifteen minutes. Not surprisingly, no one called back for an hour or so. I called again. This time after several minutes, I was told that the unit is being repaired right now, and that they'll need to order parts. He thinks that they should have them on Friday. That will make the standard repair 13 working days. Assuming of course, everything goes according to plan.
That's my experience so far. Can't stop wondering: am I destined to be another one of Radwell's dissatisfied customers? Or will things take a turn for the better?

I'll keep you posted."

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5/5

posted Jun-07-2013

"Very pleasant sales experience. Customer service rep Rachel Reagan put me on hold briefly to check stock with the factory on an item you were currently out of and I had my question answered very promptly and professionally. Keep up the good work...good people are hard to find.
Jim Hines
Fenton Brothers Electric, New Philadelphia, Ohio"

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4/5

posted May-28-2013

"PLC's selection is very good and lead times and pricing are at an acceptable level. Customer support is available for more difficult items."

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5/5

posted May-24-2013

"I have nothing but kind words and praise about the products and fast shipping I received from PLC Center. I purchased an outstanding product for an outstanding price from this company and the experience was nothing short of excellent. I will surely order from PLC Center again, and have been using them first for my search needs. If you have your part numbers their site is easy to find what you're looking for. "

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5/5

posted May-22-2013

"I had a great experience placing my last order with the help of Kyle Connelly. He provided great Customer Service and took extra steps in trying to satisfy my needs. Thank you!"

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5/5

posted May-20-2013

"I was pleasantly surprised at the service we received from PLC. We were in a jam on an order and our regular suppliers were unable to locate the items in the time frame we required. Response to our request was prompt, I liked the email order confirmation, good price, ease of using the credit card, and we were kept up-to-date on the delivery. Also, I was emailed a confirming invoice once the order shipped. All this for a first time customer. You never know what kind of service you might receive when placing orders online. Also, I appreciated the follow up email from customer service. Nice touch."

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5/5

posted May-17-2013

"Great service! Fantastic follow-up. Genuine customer satisfaction policy."

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5/5

posted May-13-2013

"Your service was great; everything was done quick and I was updated all the way on the progress of my order. Thanks alot guys!!!"

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5/5

posted May-10-2013

"Everything arrived in good order and I appreciate the quick shipment as well, thank you. I’ve been in contact with many in the company who have covered the services and broad product line I can expect from the company. While I can’t say I look forward to repairs the idea is mitigated knowing there is an excellent resource to solve those problems."

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5/5

posted May-09-2013

"I was looking for a hard to find (obsolete) part and PlcCenter had it in stock! I was pleased with the timeliness of the shipment and the part was packed professionally. I always remember PlcCenter when researching for parts. I highly recommend them!"

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5/5

posted May-07-2013

"Everything went well with my Radwell International order. The fan motor I ordered from Radwell was a perfect replacement for the one that was in my Trane heat pump. All the specs matched perfectly and installation was easy because all of the wiring on the new motor matched exactly with the wiring from the old motor.

The sales representative I worked with, Larry Spellman, was a pleasure to work with. He went out of his way to locate the replacement motor for me. The price quote he made was also lower than any other price I found from other vendors who sold the same motor.

I was very satisfied with my experience with Radwell. I would not hesitate to do business with Radwell again and I would certainly recommend Radwell to anyone I know who is looking for products or services they offer.

"

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5/5

posted May-01-2013

"Just wanted to express my satisfaction with my last order from John @ Radwell, I was running out of sources for a overload relay that was obsolete, and i gave John a call, and he could not have been more helpful in getting me the correct part at a good price, and expedited shipping, mind you this was not a BIG dollar item, but John followed up with me to insure that the part was shipped and delivered as promised, being in the customer service and sales side of things you JUST don't find this type of Excellent Customer Service anymore, and i really appreciate that!

thanks again, John

Regards,
Joel"

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5/5

posted Apr-15-2013

"Knowledgeable and courteous staff, incredible selection of inventory and fast shipping. Couldnt be happier."

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5/5

posted Apr-09-2013

"Your customer service people and sales people were very helpful. The products we ordered came in a timely fashion and were very satisfactory. We would recommend your company and we will order again. Thank you."

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