We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > PENSRUS

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.44/10 9.44/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.44/10 9.44/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,759 Customer Reviews

No Avatar

Verified Customer
Rating 6/10
3/5
2016-09-24

Just a little short

"the pens were of somewhat decent quality however the imprinting on them is not clear, probably because of the plastic"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-09-22

Scratchy writing

"I am very pleased with the appearance of the pens.
However, I am disappointed with the ease/smoothness upon writing.
The samples sent to me wrote MUCH better than my order received.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-22

Good pens right price

"Got my pens they looked great. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-22

Good customer service

"I was impressed with the level of customer service from the designer who helped me create my pen graphics. It did take longer than I expected to actually get the pens, but the pens turned out very nice for the price/quantity."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-22

GREAT PENS

" ALWAYS SATISFIED WITH PENS AND COMPLETION TIMES."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-22

Life is Good!

"Received a box of pens from a vendor that was slightly open on one end. Pens-R-Us sent me 100 extra pens just in case I had lost some. Not very many retailers would do that! Thank you. I will definitely continue to be your customer."


No Avatar

Verified Customer
Rating 6/10
3/5
2016-09-21

Blotchy Scripting

"Pens blotched when writing. They look nice, though! I wouldn't order again.
"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-09-20

the price is right...

"Happy with the product, was able to get more printing for the money spent and the pens were priced well. Printing handled very professionally.
The only glitch was that I gave a different delivery address than the billing address and the delivery was made to the billing address which caused some confusion but all was worked out and overall we are satisfied.
"

Rep reply posted Sep-26-2016

A rep from PENSRUS, Pensrus1, has responded

“We shipped to the customer provided ship-to address. Our shipping documents never show the bill-to address as a policy. We're sorry the customer is unhappy and apologize for any inconvenience caused.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-19

Great Customer Service

"Very satisfied with my recent purchase from PensRUs. Order came in a timely fashion, the product looks great and customer service went above and beyond working with me to get my design looking perfect. I really appreciated their input and expertise. Thank you!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-19

Love these Pens!!!

"We ordered a blue imprint that matched the trim on a black background. PENSRUS called us with a concern that the color would not pop, but we elected to do it anyway. We could not be happier with the result. subtle but stylish. So glad they let us do what we wanted. Great customer service!!

Thanks PENSRUS!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-18

"Pens came out just as I had hoped!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-17

Just as ordered !

"I was pleased with my order- everything was correct.
Thank you! I will order again in the future I'm sure.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-16

Surpassed my expectation!

"We thought we knew what we wanted but changed colors with no issues. After production recommendations regarding logo we adjusted that and changed ink colors too. Customer service was professional and handled the changes quickly and efficiently."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-15

"Great looking pen. Great writing pen. Imprint small but readable."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-14

Huge Hit as Reunion Favor

"I ordered the engraved stylus/pen to give out at a 50 Yr. High School Reunion favor. It was a tremendous hit with classmates. I was very pleased with the final product and the experience with this company: very high quality, reasonably priced, ease of ordering, and quick turnaround. Thank you PENSRUS.

"

This review was modified by racollins_1 on September 14 2016 08:27:10 AM

Ratings Calculation Change
Learn about Our Reviews

Share PENSRUS's store rating

PENSRUS is a Merchant Member! Learn more

PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,632 merchant members.