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  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.72/10 9.72/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.44/10 9.44/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,840 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-12-05

"First time ordering pens from pensrus and it was an awesome experience no hassle and customer service was very friendly and helpful. Pens were received before the actual promise date and the pens were exactly what we have envisioned. "


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Verified Customer
Rating 10/10
5/5
2016-12-04

"Just like I wanted and timely too!"


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Verified Customer
Rating 10/10
5/5
2016-12-03

Exceptionally superb!!

"It's awesome!! I've give out a few pens people laugh and say it the best ad ever!!"


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Verified Customer
Rating 10/10
5/5
2016-12-01

LM Give Away Pens

"Great writing pens with cheap advertising"


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Verified Customer
Rating 10/10
5/5
2016-11-28

Very Nice!

"Love the pens and it was fast too! The only thing I would improve is to see the pen with the writing on it before I place the order."


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Verified Customer
Rating 10/10
5/5
2016-11-28

EXCELLENT customer service!

"Pensrus really delivers! Ordering was easy and customer service quickly followed up with a proof for me to review. I love the quality of the pen and they sure do look sharp! Very impressive product!"


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Verified Customer
Rating 10/10
5/5
2016-11-27

Quick and Happy

"Easy process, quick service, and great quality."


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Verified Customer
Rating 10/10
5/5
2016-11-22

Boom!

"We order the same pens every time in a different color. PENSRUS was able to bring up a re-order to make it easier. These are our favorite pens yet! Thank you :) "

This review was modified by kschram on November 22 2016 01:59:01 PM

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Verified Customer
Rating 8/10
4/5
2016-11-20

"I was expecting the in to last in the pins more than 2 weeks.. "


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Verified Customer
Rating 10/10
5/5
2016-11-20

Easy Deal

"My pens came on time. Quality was perfect."


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Verified Customer
Rating 10/10
5/5
2016-11-19

Pentastic

"I love this pen design with a built in stylus. Sleek design with bright black ink. It's a great advertising promotion for my company . "


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Verified Customer
Rating 8/10
4/5
2016-11-17

Pleased

"My order was fulfilled very quickly even with a question or two via email and adding a logo after the initial order. The pens are nice and work well. Thank you."


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Verified Customer
Rating 10/10
5/5
2016-11-14

Love the customization!

"We ordered the Bic Tri-Stic and were very pleased! It was awesome to be able to choose from so many color variations to find the combination that matched the colors in our logo! We also uploaded our own artwork, so we could use the exact fonts we wanted. When we received them in the mail, they looked exactly like our proof showed they would!"


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Verified Customer
Rating 4/10
2/5
2016-11-12

Order not as expected

"When we placed our order, the company altered the design and the end product was not what we expected. The end result was functional, but not great. Good service and turnaround time but we were hoping for better."

Rep reply posted Nov-29-2016

A rep from PENSRUS, Pensrus1, has responded

“Sometimes, no matter how hard we try, things just don't want to go right for us or the customer. We want to apologize for not meeting all the customer's expectations, nor offering a worthwhile compensating event, and hope they will give us a future opportunity to serve them.”


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Verified Customer
Rating 10/10
5/5
2016-11-11

their favorite pen

"All my friends say it is their favorite pen"


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PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,458 merchant members.