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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.64/10 8.64/10
    Chance of future purchase: Rating 8.18/10 8.18/10
    Shipping & packaging: Rating 7.95/10 7.95/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,003 Customer Reviews

Rating 8/10
4/5
modified review posted

"About 50 pens came all bent out of shape. We wrote to company and showed a picture of those.
They said to send those bad ones back but so far no one has come to get them. FED EX or UPS>
So not happy about that. They are still here.
"


Rating 10/10
5/5
modified review posted

"will definitely use again and recommend to others."


Rating 10/10
5/5
modified review posted

"We were very pleased with our order, everyone that received the flashlight was pleased also. We will look forward to doing business with you in the future! We like the engraving,the product,even the packaging. thanks again.
Theresa Baynes
"


Rating 10/10
5/5
modified review posted

"Order arrived when promised and pens were exactly what I wanted."


Rating 10/10
5/5
modified review posted

"multiple orders. always good experience"


Rating 10/10
5/5
modified review posted

"Very best experience buying pens ever. I needed help this time, and the sweetest lady named Sandy helped me. She really went "above and beyond" to assist me. Thanks so much and God Bless."


Rating 10/10
5/5
modified review posted

"Was very easy to order and the quality is great!!!"


Rating 10/10
5/5
modified review posted

"Thanks for the great service!"


Rating 10/10
5/5
modified review posted

" Company very easy to work with. Pens look great and delivered very quickly."


Rating 10/10
5/5
modified review posted

"Very satisfied with my experience with PensRus. Love the pens. They are awesome for the price."


Rating 8/10
4/5
modified review posted

"pens did arrive on time but were thrown in box so some of them had seprated and had to be put back together there was no bag or any other protection for the product also some were dented and sracthed
because they came apart
"


Rating 10/10
5/5
modified review posted

"Called to make a change to our re-order, was smooth & easy. Great customer service."


Rating 10/10
5/5
modified review posted

"We have ordered company pens from them for years. They do a fantastic job. Great customer service. We would not go any place else!!"


Rating 10/10
5/5
modified review posted

"Everyone was exceptionally helpful in designing what I wanted and staying within my budget. I highly recommend these friendly professional people. "


Rating 10/10
5/5
modified review posted

"Pensrus provided excellent product and service. When our selected color was not available and time was running short, they provided expedited shipping at no cost to ensure we received the pens in time for our function."


PENSRUS is a Merchant Member! Learn more

PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,920 merchant members.