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RatingsRating
Store InformationStore Info
Full Rating Profile
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.50/10 9.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

1,593 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-22

NIce Pen, Happy Me!

"Everything in our order worked as expected. Imprinting was perfect. Order was perfect. And, best of all, these (Norwood by BIC) are GREAT writing pens! Smooth, easy, no skips. Great value!"


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Verified Customer
Rating 10/10
5/5
2016-05-22

PENSRUS R GREAT!

"From selecting my colors and pen to ordering to receipt, I was very pleased. As my new business gets started, it's important for me to have quality products to share with my clients. PENSRUS delivered that quality in a timely mannner. Thank you!!"


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Verified Customer
Rating 10/10
5/5
2016-05-20

Perfect every time.

"They do what they say they will do. "


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Verified Customer
Rating 10/10
5/5
2016-05-19

Experts in Quality and Patience

" This type of order was a first for me, being a new entrepreneur. The people here were exceedingly patient with me as I worked out a design for my logo and the specifics for the order. Then, they delivered an excellent product in a timely manner. I will definitely be ordering from them again. "


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Verified Customer
Rating 10/10
5/5
2016-05-16

Pen order

"Great job on the text work on my pen order. Everything just as advertised. Five stars."


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Verified Customer
Rating 10/10
5/5
2016-05-15

Great service

"I called to chat about the order, and sent the proof back twice. They were patient and helpful."


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Verified Customer
Rating 10/10
5/5
2016-05-15

great pens

"These pens look great! and the price was good too. They came quickly after ordering and I can't be happier...to give them out as one of my advertising/swag items!"


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Verified Customer
Rating 10/10
5/5
2016-05-13

On Point

"Customer service representative was very helpful and was able to help me with my order. This was my second time ordering from PENSRUS and they are who we will go back to when its time to reorder again."

This review was modified by munsonlovetere on May 13 2016 12:38:14 PM

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Verified Customer
Rating 10/10
5/5
2016-05-13

Bright and effective

"We are a non-profit and looking for a cost effective way to get our name out. The pens are nice and bright in color and write well, which means they will be used. Thanks!"


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Verified Customer
Rating 10/10
5/5
2016-05-13

Excellent service

"When you provide good service to others and receive excellent service in return, it's worth a thousand words..I am very satisfied with the quality, packaging and timely delivery. Andrew McDonald "


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Verified Customer
Rating 10/10
5/5
2016-05-12

Better than what I expected!

"I was a tad bit concerned in the beginning. I did not have a 'Vector' format, and some of my letters were extremely small so there was a scare that the letters may not be able to be seen clearly. When I saw my pens, I immediately smiled! They look really good. I cannot wait to order other items, and pens again! "


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Verified Customer
Rating 10/10
5/5
2016-05-10

Great Product, Lots of Customization

"Even after I uploaded my logo & chose my color scheme, I was contacted by a member of the sales staff to ensure their job was exactly what I was looking for. The design & finished product came out perfectly. We are very happy with our order & will be reordering from PensRus"


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Verified Customer
Rating 10/10
5/5
2016-05-07

Great cute pens

"Great assortment of colors.. I love the pens!"


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Verified Customer
Rating 10/10
5/5
2016-05-06

Outstanding service and value!

"This company has never let me down. I am a loyal customer because they continuously earn my business!"


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Verified Customer
Rating 10/10
5/5
2016-05-06

Love my new pens now that I went with more lines and italic

"My pens are awesome . I did 4 lines and it looks great ,I could of even done 5. I was worries it would be too much going on the pen..what looks great is that I did my catch phrase in Italic and the rest in regular text. Very happy"


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PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,594 merchant members.