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Stores > PENSRUS
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      10312
    •  
    • BUSINESS HOURS
      7:00 am - 7:00 pm Mon-Friday
      GENERAL PHONE
      800-736-7787
      FAX
      866-736-7787
    • SUPPORT EMAIL
      info@pensrus.com
      SUPPORT PHONE
      800-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.47/10 8.47/10
    Chance of future purchase: Rating 8.99/10 8.99/10
    Shipping & packaging: Rating 9.02/10 9.02/10
    Customer service: Rating 8.94/10 8.94/10
    Return/Replacement policy: Rating 8.60/10 8.60/10
Voice your opinion! Review PENSRUS by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-09-20

Excellent Service

"I have to say that from someone that has never order any promotional items. I appreciated very much the time and patience Leanna showed me during the entire order. Excellent service . Thank you ! "


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Verified Customer
Rating 10/10
5/5
2017-09-19

Great product

"Quick and inexpensive. Thanks"


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Verified Customer
Rating 10/10
5/5
2017-09-18

Excellent

"Pen's R Us customer service representatives are very accommodating within their means. Very professional. Pen's R Us has our law firm's loyalty. "


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Verified Customer
Rating 10/10
5/5
2017-09-14

100% Satisfied

"First of all, I made a mistake and they questioned it, which then made my order perfect. Everything after that was pain free."


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Verified Customer
Rating 10/10
5/5
2017-09-13

Great Service, Great Price!

"This is the second order that I have placed with PENSRUS and again they did a great job! The pens are good quality, the graphics are clear, and the price is great! After having an issue trying to reorder online, I called customer service and was quickly assisted with completing my order. "


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Verified Customer
Rating 10/10
5/5
2017-09-13

Office Assistant

"Very pleased with the help we received from Pensrus and the friendly staff. They made sure our order was perfect."


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Verified Customer
Rating 10/10
5/5
2017-09-11

Excellent Service, Delivered ahead of schedule

"Exceeded expectations. Would recommend to anyone looking for high quality pens, with consistently great graphics across the entire order. Will be reordering very soon. "


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Verified Customer
Rating 4/10
2/5
2017-09-09

Not delivered!

"Ordered then was contacted that they were available and I would have to wait over a month for availability and they offered something not even remotely similar to change to within the same price range "


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Verified Customer
Rating 10/10
5/5
2017-09-07

Great experience all around.

"Was contacted almost immediately after placing order asking if I'd like a certain logo they had on file (which I did, and was so glad to find out they had it)). Fast processing and shipping. Pens were gorgeous sparkly white with pink cap. Will be ordering again in the near future!"


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Verified Customer
Rating 10/10
5/5
2017-09-07

excellent customer service and sales

"they made sure they delivered the correct quality product. i would reorder and recommend."


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Verified Customer
Rating 10/10
5/5
2017-09-06

Gifts

"I ordered pens to be placed in gift bags for everyone attending or recent Family Reunion. Everyone loved them!! Big hit with the older family members. "


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Verified Customer
Rating 10/10
5/5
2017-09-06

Pens look great!

"Ordering and delivery was super easy and the pens look amazing!!"


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Verified Customer
Rating 10/10
5/5
2017-09-05

Great pen and great design. Very happy with the results.

"Very easy to pick out the style a d colors I was looking for. Easy to navigate"


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Verified Customer
Rating 10/10
5/5
2017-09-04

Excellent!

"Had a few hiccups on production and delivery but arrived on time!"


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Verified Customer
Rating 10/10
5/5
2017-09-03

Great service

"Christina was great. She addressed the issue I had with pencils I had previously ordered and got this order to me in great time!"


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PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,434 merchant members.