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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 8.57/10 8.57/10
    Customer service: Rating 8.85/10 8.85/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,046 Customer Reviews

Rating 10/10
5/5
modified review posted

"We gave you little lead time for a last minute event give away. Your staff was spot on, on time and done right at a very reasonable price. Thanks!"


Rating 10/10
5/5
modified review posted

"Great service and good price. Thanks."


Rating 10/10
5/5
modified review posted

"Very pleased with the timeliness of the order and how great the pens look!"


Rating 10/10
5/5
modified review posted

"I couldn't be more pleased with your prompt
service. It was so easy ordering on line and the
product is just what we wanted. As long as your
price stays low we will re-order again.
"


Rating 10/10
5/5
modified review posted

"The pens arrived in a timely fashion. Someone from the company called me about the pens I ordered and suggested a change. The person was very helpful and I followed her suggestion. I was impressed by their customer service."


Rating 10/10
5/5
modified review posted

"We love the look and feel of this pen and the ink flows out perfectly! "


Rating 10/10
5/5
modified review posted

"Fast shipping and excellent product !"


No Avatar
h-1
Rating 8/10
4/5
modified review posted

"MY name was misspelled in my original shipment. But I was satisfied after they shipped my corrected pens,"


Rating 10/10
5/5
modified review posted

"Very fast, courteous service!"


Rating 10/10
5/5
modified review posted

"PENSRUS has outstanding service! I will order with them again in the future. Great customer service. "


Rating 10/10
5/5
modified review posted

"Great customer service as always, love the NY accents."


Rating 10/10
5/5
modified review posted

"Very easy to work with... it is my third order from them their pens are the BEST!!"


Rating 10/10
5/5
modified review posted

"I ordered these for my daughter to give to her paper route customers before Christmas. Were we surprised when more than 20 customers showe up at our home with gifts and cash for her. Thank you for the quick ship."


Rating 10/10
5/5
modified review posted

"Perfect. I will continue to us then as long as I need them. Thanks"


Rating 4/10
2/5
modified review posted

"I placed my order the 1st week of Dec. 10, 2014 and it is scheduled to get here Jan. 12, 2015. This is too long to get any order filled. I have ordered pens in the past and got prompt service. But I may have to find a vendor that will provide faster service. Sorry to say because I was pleased with the product, but the delivery time has killed it for me. "


PENSRUS is a Merchant Member! Learn more

PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,897 merchant members.