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RatingsRating
Store InformationStore Info
Full Rating Profile
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 9.00/10 9.00/10
    Shipping & packaging: Rating 8.83/10 8.83/10
    Customer service: Rating 8.85/10 8.85/10
    Return/Replacement policy: Rating 8.00/10 8.00/10

1,276 Customer Reviews

Rating 2/10
1/5

"Very unprofessional service, placed order, charged cc, they called said out of black ink, told them to use blue, called again said a color of pen was not available, told them to just use another color, got my order misspelled the Name on the pens. Called them said the would pick up order and replace, then called and said it would be a delay of at least a week. Never did they offer any discount, or offer any incentive to not cancel the order which I should have. Still waiting and no product, wonder what call I will get next"

Rep reply posted Jul-01-2015

pensrus, PENSRUS rep has responded

“This was a very surprising review since we were in the process of having the factory re-print the order when it was posted. Our customer service for the order was no different than that provided to the thousands of happy customers whose reviews you can read and, in general, the half-million customers we've served since 2001.

While we will do everything possible for our customers, sometimes a convergence of issues creates larger problems. The customer ordered assorted colors for the pen they chose but not all colors AND all colors in the chosen ink color were available - something we can't see on an hourly basis - so we had to inform the customer and thought we'd reached a satisfactory agreement. Then, the factory actually did misprint the order.

We immediately offered to pick-up the order and replace it with new product. However, that didn't solve the original issue of availability.

We have cancelled the order and issued a full refund, and left the original product with the customer hoping they can get some use from it. As you can see from our other reviews, this was an anomaly and we sincerely apologize for the inconvenience.”


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Verified Customer
Rating 10/10
5/5

"my orders have always been on time thank you very much"


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Verified Customer
Rating 10/10
5/5

"Responses are quick and so is the turnaround time on receiving the pens!"


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Verified Customer
Rating 10/10
5/5

"Good pens... will buy again"


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Verified Customer
Rating 10/10
5/5

"excellent service, price and quality"


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Verified Customer
Rating 10/10
5/5

"Very quick service. Pleased with product. Will buy from them again."


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Verified Customer
Rating 8/10
4/5

"Everything went well with the order"


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Verified Customer
Rating 10/10
5/5

"I was pleased with the customer service. I called and a custom clip art was provided. They were very prompt with the email showing how the writing would look on the pen. The product when it came was exactly as I pictured it.
Thank you for the service and the pens
"


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Verified Customer
Rating 10/10
5/5

"I have ordered these specialized Bic pens many times. I use them as a gift to my clients when the sign a Puppy or Dog Training Package.

They are simple, the name of the business and phone number however very effective in getting my company name out there!
"


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Verified Customer
Rating 10/10
5/5

"Great company to work with. Quick to answer any questions & deliver product on time or early. Highly recommend pensrus"


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Verified Customer
Rating 10/10
5/5

"PENSRUS are always so great to work with. Their staff are very friendly and eager to help. I was also very happy to receive a postcard just as we were planning to reorder. Perfect timing! It had everything I needed to quickly place my order. We don't plan on ordering pens from anyone else!"


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Verified Customer
Rating 10/10
5/5

"Very happy, as usual. We are repeat customers, and will be again in the future. Thank you!"


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Verified Customer
Rating 10/10
5/5

"Good quality printing and BIC products. Friendly people to talk to when you call.

"


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Verified Customer
Rating 10/10
5/5

"accurate, quick as ordered."


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Verified Customer
Rating 8/10
4/5

"PENSRUS is quick to find out a solution to a problem or miscommunication. They are quick with their responses. "


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PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,850 merchant members.