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RatingsRating
Store InformationStore Info
Full Rating Profile
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.82/10 8.82/10
    Chance of future purchase: Rating 8.95/10 8.95/10
    Shipping & packaging: Rating 8.82/10 8.82/10
    Customer service: Rating 9.12/10 9.12/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,125 Customer Reviews

Rating 8/10
4/5
modified review posted

"I'd ordered pens with them before and the quality of the imprinting was less than sharp. Overall, for the price, I'm happy with the company. "


Rating 10/10
5/5
modified review posted

"Pencils ordered come quickly, were high quality and reasonably priced."


Rating 10/10
5/5
modified review posted

"Great Service and great product. "


Rating 10/10
5/5
modified review posted

"The order was done quickly and without any hassel.
Thanks, shawn
"


Rating 10/10
5/5
modified review posted

"Ordering was very easy, except for the number of choices but that was a good thing. Pens were delivered in a timely manner and when expected. Pens were exactly what I wanted. I will be ordering again. "


Rating 10/10
5/5
modified review posted

"My order was delivered in a timely manner and i am impressed with the quality."


Rating 10/10
5/5
modified review posted

"My 4th order-- perfect every time."


Rating 10/10
5/5
modified review posted

"The pens are exactly what we were looking for to spread the word about our business."


Rating 10/10
5/5
modified review posted

"You provided excellent customer service and product.
Thank you.
"


Rating 10/10
5/5
modified review posted

"All praises here ! Easy to order(custom logo), fast shipment ( received earlier than posted time), good looking pen, nice color, writes good.

Use : Funeral Industry
"


Rating 10/10
5/5
modified review posted

"Great service and beautiful pens that write smoothly at an unbeatable cost!! Thank you!"


Rating 10/10
5/5
modified review posted

"Hada great expirience with Pensrus and will be ordering many more in the very near future."


Rating 4/10
2/5
modified review posted

"The pens arrived smelling horrendously of manure. It made my whole office smell. I emailed Bianca, and this is the response I received. "Unfortunately there is nothing we can do about the smell. It is the plastic that the pen is molded out of. The smell does eventually go away, you would just need to keep the box open."

This is something we should have been warned of. I am embarrassed to even give these out, they SMELL, even still after two weeks. The smell even transfers onto your hand if you use them.

Also, the word REALTY on our pens is so faint that it is barely noticeable on many of the pens, and many of them have letters or logo missing / coming off before they are even used.

Not impressed. These could have been really great pens.
"


Rating 10/10
5/5
modified review posted

"Great item at a great price! The customer service was very helpful and friendly!"


Rating 10/10
5/5
modified review posted

"Your service was excellent."


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PENSRUS is a Merchant Member! Learn more

PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,838 merchant members.