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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.50/10 9.50/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

834 Customer Reviews

Rating 10/10
5/5
modified review posted

"I was participating in an event that I needed a give away to hand out. I called on a Friday, exactly one week before the event. I indicated this was a rush order. I got a call from Amanda on a Saturday just confirming the order and making sure it was correct. I had the order on Thursday. I was pleasantly surprised thinking that I would be anxiously waiting for my shipment before I left on Friday for the event. The pens are great and the service was amazing!!"


Rating 10/10
5/5
modified review posted

"Fast reliable service with an outstanding product. I am and will continue to be a returning customer....keep up the good work gentleman"


Rating 10/10
5/5
modified review posted

"The process was seamless and the pens arrived on time for several important client meetings.
The quality of the imprint and functionality of the pens is great!
"


Rating 8/10
4/5
modified review posted

"Your factory was shut down and my order was delayed. When I got it, i was disappointed in the print. It is so small you can hardly read it. It is all on one side rather than spread around the pen. I started to send it back, but I've kept them this time."


Rating 10/10
5/5
modified review posted

"Great customer service. Quick production time. "


Rating 10/10
5/5
modified review posted

"Wonderful. Everything went so smooth. Ordering and delivery. Very Satisfied. "


Rating 10/10
5/5
modified review posted

"Website is easy and delivery is fast!"


Rating 10/10
5/5
modified review posted

"We are very pleased with the finished product that we ordered. I made changes to this order from the one made last year and the Pensrus representative was very courteous and helpful. She made the changes exactly as I wanted. The shipment was quick and received exactly as promised. We will use Pensrus again. "


Rating 10/10
5/5
modified review posted

"all went well Bianca was especially helpful.

Doug
"


Rating 10/10
5/5
modified review posted

"The order arrived quickly and the product was attractive and we'll produced."


Rating 10/10
5/5
modified review posted

"I pulled up the old order that was several years old - and found you again. You had everything in order, same art, same pen and was ready to go. I ordered, proofed art and received the order. Very easy, fast and quality. Thank you! "


Rating 6/10
3/5
modified review posted

"Pens arrived on time and in good condition.
The writing quality of the pens isn't that good - you generally have to scribble on another piece of paper first to get the ink going.
"


Rating 4/10
2/5
modified review posted

"not being able to see the pen, the engraving did not show enough to be read or noticed. I know this was my choice
the pen was about what I expected
I will buy again, just not this product
"


Rating 8/10
4/5
modified review posted

"Hopefully these pens will be as satisfactory as the ones we have previously used. Thanks for the prompt service and good pricing. I thought that the imprint was going to be black - not white, but it seems to work - maybe better since it stands out more."


Rating 10/10
5/5
modified review posted

"Very friendly and knowledgeable staff. The ordering process is very easy. The pens we ordered are of very good quality at the best price we could find."


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