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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 10.00/10 715 reviews

    10.00 / 100
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    PENSRUS is a merchant member
    PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • PENSRUS contact information

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.39/10 8.39/10
    Chance of future purchase: Rating 8.85/10 8.85/10
    Shipping & packaging: Rating 8.57/10 8.57/10
    Customer service: Rating 9.17/10 9.17/10
    Return/Replacement policy: Rating 8.33/10 8.33/10

All 716 Customer Reviews

Rating 10/10
5/5
modified review posted

"This company was very professional and courteous. I am very pleased with their service and the timing of my order was rushed because I needed the pens in a big hurry. They came two days earlier than I could have even hoped for them to arrive. I am amazed and will do business in the future.
thank you
Melisa
"




Rating 10/10
5/5
modified review posted

"There was a problem with not having my initially ordered pen in stock but they made it right and rushed my order as I needed it for a training in another country . Also the replacement pen was a better one than the pen I originally ordered. They did a great job and I would use them again and recommend them also. The training attendees were greatly satisfied."


Rating 10/10
5/5
modified review posted

"QUICK & EASY! THAT'S WHAT I LIKE!"


Rating 10/10
5/5
modified review posted

"Great communication, assistance, and quick delivery."


Rating 10/10
5/5
modified review posted

"Very nice pens and the saleperson was very, very helpful. They were shipped out immediately. We will order again. "


Rating 10/10
5/5
modified review posted

"No guess work here. An absolute pleasure to deal with Pens R Us. After 7 years doing business, simple and fast is at the top of the list. Great pricing to go with it all.
Thank you pens r us.
Noble's Towing & Recovery
"


Rating 10/10
5/5
modified review posted

"First time using this company. Won't be the last!"


Rating 10/10
5/5
modified review posted

"I did not look at the example, so I did not find my error. I will change this next time. Thanks, karen"


Rating 10/10
5/5
modified review posted

"Excellent product. Excellent shipping times and product was priced very reasonably."


Rating 10/10
5/5
modified review posted

"I received a sample of the pen to test drive. My order was easily completed and within the recommended time frame, my custom printed pens had arrived. "


Rating 10/10
5/5
modified review posted

"Great product and customer service!"


Rating 10/10
5/5
modified review posted

"Easy to work with. Fixed my copy error, and gave me a free proof."


Rating 10/10
5/5
modified review posted

"The items were delivered on time, and the quality was excellent."


Rating 10/10
5/5
modified review posted

"My Post It was amazing. I received them in a timely manner. Quicker then I expected, which is a plus. The quality was to my expectation. I will recommend to all to use PensRus.com"


Rating 10/10
5/5
modified review posted

"Easy, fast re-order! Modifications were taken care of very quickly and the order process was so simple!"