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Stores > PENSRUS

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.44/10 8.44/10
    Chance of future purchase: Rating 9.64/10 9.64/10
    Shipping & packaging: Rating 9.64/10 9.64/10
    Customer service: Rating 9.69/10 9.69/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

1,500 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-02-05

Great product. Great service!

"Great product. Great service!"


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Verified Customer
Rating 10/10
5/5
2016-02-05

PENSRUS R FABULOUS

"Website easy to use, quick turnaround time, and great looking product. Arrived on time for my meeting!"


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Verified Customer
Rating 6/10
3/5
2016-02-04

wrong ink color

"The ink was supposed to be blue but some of them were black ink."


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Verified Customer
Rating 10/10
5/5
2016-02-04

Best Pen Ever!

"The pens are great! Everyone is enjoying them. They write so effortlessly and are lightweight. We will be using them from now on! The customer service at Pensrus was fabulous. It really made the whole experience great."


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Verified Customer
Rating 10/10
5/5
2016-02-04

I won't go anywhere else!

"I have ordered customized pens from Pensrus several times. They always deliver as promised. Good company to deal with. I highly recommend Pensrus!"


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Verified Customer
Rating 10/10
5/5
2016-02-04

"My pens are a big hit.
Great marketing strategy
"


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Verified Customer
Rating 10/10
5/5
2016-01-30

"I am a retired employee from BIC. I;ve ordered from Pensrus many times. their customer service personnel are great, very helpful and always guided me in the right way. The pens I order on my own I was not happy with, the pens and other items I worked with the staff came out perfect. Thank you so much"


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Verified Customer
Rating 10/10
5/5
2016-01-28

Excellent Experience

"I would not hesitate in placing another order with PENSRUS. They were convenient, user friendly and fast delievery. "


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Verified Customer
Rating 10/10
5/5
2016-01-28

"The pens I ordered for our church are wonderful. I was able to include our name, address, and phone number on them, as well as our Methodist logo. Thank you for your help in the design."


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Verified Customer
Rating 10/10
5/5
2016-01-18

Getting "inked" was never so easy.

"High quality pens that write extremely smooth writing. Logo and text really stand out on pens. Had to wait a little while for shipping, but that's what happens when you arder before Christmas. Customer service is outstanding, friendly and very helpful."


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Verified Customer
Rating 10/10
5/5
2016-01-15

Everything great!

"No problems at all. Very helpful staff and good updates on status of order. Staff worked hard to get our logo correct."


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Verified Customer
Rating 8/10
4/5
2016-01-14

AWESOME

"My only complaint is that the pens are not engraved. The way they put the wording on is almost like a temp. tattoo so it wears off very quickly. But it is an AWESOME pen and the light is super bright which the gift recipients loved. I also loved that the pen is a good size :)"


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Verified Customer
Rating 10/10
5/5
2016-01-13

" I have ordered several times from Pensrus, and once again they have done an outstanding job with the product the printing and timely delivery. "


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Verified Customer
Rating 4/10
2/5
2016-01-11

"Ordered Tri Stic medium point black ink ! Received a large amount of fine point for about the forth time! When I ordered them I told the young to make sure they were all medium "

Rep reply posted Jan-18-2016

pensrus, PENSRUS rep has responded

“It seems once a year we get a review(er) that we cannot please, or even help. We've never had any additional contacts with this customer about any of their orders during our lengthy relationship, so we were quite surprised by their assertions. We've offered to replace their entire order at no cost and with rush service. Our factory (BIC) simply asked for us to get back as many pens as possible so they could troubleshoot the problem. For whatever reason, we can't - the customer is unwilling to help us solve the issue prior to sending them more product.

We will be replacing their order and can only hope they don't have any more issues. PENSRUS stands behind every product we sell and every order we take. All the time.”


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Verified Customer
Rating 10/10
5/5
2016-01-09

"They are exactly what I wanted and the service was super!"


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PENSRUS is a Merchant Member! Learn more

PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,633 merchant members.