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  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.38/10 9.38/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

1,621 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5
2016-06-21

No Quality Control

"The printing quality on the pen was very poor on the first order.

Also, the ink skips and does not reliably flow when writing. We tried several different pens from this order and about half of them had poor ink flow.

We order a second batch of the same pen with a different font style hoping it would print better on the pen. Strike two. The printing job resulted in a "g" that was blobbed rather than clear. It looks bad.

Same problem with the ink flow being intermittent.

We like the look of the pen itself, but the printing quality and ink quality were a disaster.
"


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Verified Customer
Rating 8/10
4/5
2016-06-19

need to move little faster

"good, quality products, reasonable price but take too long for production and shipping "

This review was modified by aqhess2004 on June 23 2016 08:34:36 AM

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Verified Customer
Rating 10/10
5/5
2016-06-18

These pens make me popular!

"LOVE my pens. Everyone wants to take one of mine! Fast and efficient service. Excellent value. Thank you PENSRUS."


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Verified Customer
Rating 8/10
4/5
2016-06-17

Late but great

"Our order was delivered late but we learned our lesson about shipping expectations."


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Verified Customer
Rating 10/10
5/5
2016-06-17

Mints - Left a good taste in my mouth

"I ordered 5,000 mints to replace the ones I had used up from the previous order. These are well-liked by my customers and help me deliver a special message. They were printed accurately and delivered faster than I expected. "


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Verified Customer
Rating 10/10
5/5
2016-06-17

Satisfied Customer

"I've ordered pens and gourment mints from PENSRUS and all of my customers love the pens and say the mints are delicious. My first time ordering from PENSRUS was back in 2013 and my most recent order was a month ago and I am still a happy customer."


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Verified Customer
Rating 10/10
5/5
2016-06-17

Quick & easy

"We've ordered from PENSRUS a few times, and everytime we've received excellent customer service, as well as the product being delivered on time and as-promised."


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Verified Customer
Rating 10/10
5/5
2016-06-16

Make a Fuss with PensRus

" I ordered personalized PensRus pens in teal and yellow to match my office at our storage facility, and the pens match perfect. My customers love to steal the colorful pens, but that doesn't bother me since it's free advertising with our name and phone number on each pen they take. If they should lose the pen someone else will find it and learn about us, and maybe even need a storage unit, now that is the best type of advertising anyone could ask for. "


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Verified Customer
Rating 10/10
5/5
2016-06-16

Fast Service High Quality

"The pens arrived prompt and beautifully done! Thanks PENSRUS!!"


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Verified Customer
Rating 10/10
5/5
2016-06-15

Impressive Advertising

"The PENSRUS pen has been a big hit in our campaign. Our opponent started using the exact same pen with a different color and logo. Another campaigner asked for the information. We are on our third box of 1000. We are extremely satisfied."


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Verified Customer
Rating 10/10
5/5
2016-06-13

Great Pen - Great Service!

"Our purchase from PENSRUS was a great experience from start to finish. The customer service rep was very helpful and went out of her way to give me the answers regarding several pens I had asked her for. I would highly recommend this company!
Thank you!
Bay Area Church of Christ
"


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Verified Customer
Rating 10/10
5/5
2016-06-12

Pens for the Purpose!

"Needed pens to give away with business cards at a Washington State Association of Emblem Clubs Convention. PENSRUS had many colors and styles to choose from as well as a variety of styles for personalizing. I found the color and style I wanted, at a good price.
The pens arrived in a timely manner, well-packed and printed exactly as I'd requested.
I have already recommended PENSRUS to others!
"


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Verified Customer
Rating 10/10
5/5
2016-06-09

Awesome Service

"Happy with the pens, service and ease of ordering! "


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Verified Customer
Rating 10/10
5/5
2016-06-06

Writing High!

"Got the pencils for a career day at the local Middle School. The kids loved them! Great promotional tool for my business. Will buy from pensrus again! "


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Verified Customer
Rating 10/10
5/5
2016-06-03

Ermagerd, so good!

"Got mah penz! So supes fast! "


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PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,565 merchant members.