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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.06/10 9.06/10
    Chance of future purchase: Rating 8.44/10 8.44/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 8.57/10 8.57/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

947 Customer Reviews

Rating 10/10
5/5
modified review posted

"My pens came out amazing! I absolutely love them. My customers also rave about them. I spent more than I would have liked to for these pens and I am glad I did, the quality and product is worth the extra $ spent."


Rating 10/10
5/5
modified review posted

"It didn't go as smoothly as I would have liked, but the problem I did have was resolved quickly. I bought pens and notepads from here and they all came in when they were supposed to and were as expected."


Rating 10/10
5/5
modified review posted

"We have always gotten our order in a timely manner and they are very easy to work with."


Rating 10/10
5/5
modified review posted

"Everything looks good but the font is not what I wanted. They still look good so I chose to keep them. Next time I will be more picky. Don't have time this year.
"


Rating 10/10
5/5
modified review posted

"Product well done, customer service was helpful, friendly, and responded promptly to requests. I actually re-ordered because they were so great!"


Rating 10/10
5/5
modified review posted

"My experience on the phone with one of your representatives was excellent. My order was special because I needed pens that were easily readable to left handed folks. It turns out that the rep was left handed as well. Also two of the lines were in French and the rep helped me with one of the french words. How cool is that? They were delivered on time and now they are all ready for my 60th Birthday scheduled for 11-13-14. Merci for being a part of making my 60th a happy one. Blessings to you and the Pensrus family!"


Rating 10/10
5/5
modified review posted

"We have been ordering pens from Pens R Us for years. Always quick reorder service with quality product,"


Rating 10/10
5/5
modified review posted

"Excellent shopping experience! Pens arrived quickly and just as described. I will be using pensrus for all my future promotional item needs"


Rating 10/10
5/5
modified review posted

"My clients like the feel of the pens They want not one, but two pens!"


Rating 10/10
5/5
modified review posted

"the Pens are great we really enjoy everything about them. there were one or two that didn't work but you gotta figure ... out of a hundred fifty theres gotta be at least one or two that would be messed up but everything else was awesome."


Rating 10/10
5/5
modified review posted

"The pens we ordered were great and the delivery time was prompt. We were very satisfied with the service."


Rating 10/10
5/5
modified review posted

"Excellent service and product."


Rating 8/10
4/5
modified review posted

"I order a hundred pens. I received about forty over but the problem it that some of them are broken and some don't write. they was not carefully packed. Nothing to protect the flashlight from activation in transit."


Rating 10/10
5/5
modified review posted

"They were able to get our rush order of mugs done with time to spare. They were a hit at our event. They do more than pens!"


Rating 10/10
5/5
modified review posted

"Customer service is always very helpful and easy to work with. My order is always delivered in a timely mannner."


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PENSRUS is a merchant member
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