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Stores > PENSRUS
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      10312
    •  
    • BUSINESS HOURS
      7:00 am - 7:00 pm Mon-Friday
      GENERAL PHONE
      800-736-7787
      FAX
      866-736-7787
    • SUPPORT EMAIL
      info@pensrus.com
      SUPPORT PHONE
      800-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.72/10 8.72/10
    Chance of future purchase: Rating 9.05/10 9.05/10
    Shipping & packaging: Rating 8.92/10 8.92/10
    Customer service: Rating 8.91/10 8.91/10
    Return/Replacement policy: Rating 8.70/10 8.70/10
Voice your opinion! Review PENSRUS by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-07-09

PensRUs delivered

"Order received on time, good quality pens"


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Verified Customer
Rating 10/10
5/5
2017-07-07

Pens R Us have always been great!

"We return time and time again to order through pens r us! They have great products at reasonable rates and they are quick to ship!! 2 thumbs up for us and our company!!
Mills Engineering, LLC
Hays, KS 67601
"


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Verified Customer
Rating 10/10
5/5
2017-07-07

Pensrus rocks!

"Always consistent, always smooth delivery, always best customer service "


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Verified Customer
Rating 10/10
5/5
2017-07-06

Highly recommend!

"customer service and communication we're on point! Will definitely shop here again! Everything came out great, thank you for the help! Highly recommend - Ryan"


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Verified Customer
Rating 10/10
5/5
2017-07-06

i love these pens!

"these pens write like a gel but don't smear like one! perfect giveaways for my new clients.

customer service is very friendly & helpful!

melita, owner of zenfromwithin.com
"


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Verified Customer
Rating 8/10
4/5
2017-07-05

Bic Pens with Logo

"Pens seem to right nice. My company logo is a little small for that size of pen. "


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Verified Customer
Rating 10/10
5/5
2017-07-04

On point

"The pens were beyong of what I expected. "


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Verified Customer
Rating 8/10
4/5
2017-07-04

Received misprint order, customer service was good though.

"To be honest, this was my third order from PensRUs - and out of my 3 orders, 2 of them arrived misprinted vs. the proof (First the phone number, Second the contact email address). However, customer service (Kaitlyn) was good and had a replacement order sent and printed properly within 10 more days."


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Verified Customer
Rating 10/10
5/5
2017-06-30

Perfect...Just in time!

"We ordered new pens for an event.....Penrus delivered great looking pens that write perfectly and in time for our event! Thanks PENSRUS!"


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Verified Customer
Rating 10/10
5/5
2017-06-30

Good Service - Great Prices

"Good service and great prices, excellent sales support."


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Verified Customer
Rating 10/10
5/5
2017-06-29

Great advertising tool

"As a small animal rescue, we needed an inexpensive way to advertise. Pensrus imprinted pens are doing the job for us. Product is as described and economical. No issues with production or delivery. Contacted customer service and received a timely reply. Would definitely recommend to others."


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Verified Customer
Rating 10/10
5/5
2017-06-29

Great looking Pens

"Awesome pens as usual. Will buy again"


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Verified Customer
Rating 10/10
5/5
2017-06-28

Great experience

"Great product, great price, great service. We used the pens for a 50th anniversary celebration of our organization. Everyone was very pleased."


Rating 10/10
5/5
2017-06-27

Great customer service by graphic design team.

"I felt the graphic design team was excellent! While applying my company logo to the pens, Bianca C went over and above to make sure that I was satisfied with the final product. I have ordered from other manufacturers previously and have not had an experience like this. Special thanks to Bianca for her attention to detail. I really appreciate this! She had great customer service and in these moments I thought, "customer for life". "


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Verified Customer
Rating 8/10
4/5
2017-06-26

Quick response to correct

"We have used Pens R Us since 2013. We've always been pleased with their product. We recently ordered a different color of type of pen we have ordered in the past. We had issues with the pens breaking immediately; however, as soon as I notified our sales rep, she contacted the factory. They checked quality control and reissued new pens. This was all done in a timely manner. We are very happy with their quick response and willingness to work with us."


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PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,384 merchant members.