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RatingsRating
Store InformationStore Info
Full Rating Profile
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 433 Tennyson Drive Staten Island, NY
    • Contact: info@pensrus.com
    • Phone: 800-736-7787
    • Customer Support: 800-736-7787
    • Business Hours: 7:00 am - 7:00 pm Mon-Friday
    • Fax: 866-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.86/10 8.86/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 8.41/10 8.41/10
    Customer service: Rating 8.50/10 8.50/10
    Return/Replacement policy: Rating 6.67/10 6.67/10

1,311 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"The pens arrived on time and looked must nicer than on the website. Gloria in customer service answered all my questions and did a great job. "


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Verified Customer
Rating 10/10
5/5
2015-07-27

"I enjoy working with your company and we love the product!"


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Really nice Pens for the price. Good customer service. recommend!!"


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Everyone I communicated with was very quick to reply. They ensured I received accurate information in a timely manner. All of them did so with a high level of professionalism."


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Easy re-order with no issues. Thanks!"


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Verified Customer
Rating 10/10
5/5
2015-07-27

"I couldn't be more pleased with the service I received in the process of ordering my pens for Pajama Program Palm Beach County Chapter.
The gal I spoke to was very helpful & they were delivered in a timely manner
"Sweet dreams"
Bobbi Rini Co-President
Palm Beach County Chapter
"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Pensrus has always been very accurate and timely with all the orders we have sent them. "


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Verified Customer
Rating 8/10
4/5
2015-07-26

"Great service - the product arrived by the date I asked for.
Great deal too :)
Only thing we were a bit disappointed in is how hard it was to see the imprint on the gold prism background. The 2 lines we had BOLD type were good - others weren't as easy to read - would have been nice to have someone recommend bold type on all font when using this background and especially with 5 lines of imprint which makes things small to begin with."


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Verified Customer
Rating 10/10
5/5
2015-07-25

"the pens were perfect, and exactly what we expected. Our clients appreciate the combination of twist action pen and stylus in one."


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Thank you for great customer service and prompt delivery. "


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Very easy to order on line. Great selection of product. and delivery was very timely."


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Verified Customer
Rating 10/10
5/5
2015-07-23

"Thanks! it was very helpful."


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Verified Customer
Rating 10/10
5/5
2015-07-23

"Great pens, quick delivery! Thanks"


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Verified Customer
Rating 10/10
5/5
2015-07-22

"Always exactly what I want with no problems!"


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Verified Customer
Rating 10/10
5/5
2015-07-22

"Fast delivery, good product, worked with us when we had the incorrect image type. Would buy from again."


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PENSRUS is a merchant member
PENSRUS participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.