5/5

posted Feb-11-2010

"Ordered my comp from these guys. Had no problems what so ever from them. They answered the phone every time I called and was very nice and answered all my questions for me. My comp arrived yesterday and was in excellent condition on arrival and all I had to do was install windows and off I went. I'd recommend PCUSA to anyone I know. Very prompt and helpful even upgraded my motherboard to an asus instead of gigabyte when they didn't have anymore in stock instead of making me wait. Thanks for the awesome comp PCUSA."

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1/5

posted Jul-08-2009

"HORRIBLE. Under no circumstance could I recommend this company. I would rather go back to DELL... what does that tell you!

Order was delivered 3 weeks late. An incorrect operating system was installed - told be tech to send computer back (on my dime) so they could fix THEIR error! I had to get the system installed at my clients office - so I had to purchase the correct OS and rebuild the computer. They REFUSED to refund my money (which they still haven't to date).

This company is a TOTAL rip off and they are beyond RUDE! They do NOT understand Customer Service AT ALL and will have no problem calling you A&@hole and Stupid, etc...

If you work them - you will sow what you reap! BUYER BEWARE."

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1/5

posted Oct-10-2008

"EXTREMELY DISSAPOINTED AND IN SHOCK!

My company bought two computers with PC USA to test them out before placing a larger order and it was a very offensive experience.

The computers arrived two weeks after the promised date.

Not only the specs were not according to the order but both computers had the video cards disconnected inside the case.

One of them started up (after opening it and connecting the video card) the other one didn't. We called them up and the customer service representative was very rude and not helpful. Then we talked to Tech Support and he was even worse, I can't type in here all the yelling he did over the phone because I just put the phone down but basically in a nutshell he said that we got what we got and that's it, if we wanted a refund we just needed to send it back and pay for the shipping [wow].

They refused to send UPS to come and pick up their junk, but my boss is going to stick it to them because he is going to dispute the charges with the credit card company and we'll keep the equipment until they decide to come and get it (It's not even worth using it even if we get it for free)

The prices are not really that competitive and for the kind of service they offer, I rather pay a higher price for better service, unless you are the kind of person who wants to buy a cheap computer and then fix it yourself.

If you are considering buying a computer from them save yourself the hassle, believe me, it will cost you more at the end. We ended up going to best buy, we really needed those computers."

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5/5

posted Sep-05-2008

"Just placed an order for my 4th desktop computer with this company.

1st two computers were shipped to me in Hawaii, worked great for 4 years, commercial movers moved me, and both computers did not work. 1 had bad power supply (I replaced, computer works great) other had bad motherboard. Tried new motherboard from NEWEGG, it was bad, NEWEGG refunded me completely but wasted 4 weeks with non-working computer so bought another computer from PCUSA in July 2007 and no problems so far.

Granted I could put together a computer from parts and save maybe $25 to $50, but just not worth the hassle if parts do not work.

BTW, I am purchasing my 4th computer because the computer I built from scratch in 1998 still works fine but can't handle newer games."

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1/5

posted Dec-01-2004

"These people have the WORST customer service!! I have done business with them quite a few times. I've given them a lot of business. I Purchased a PC that had a NU dvd burner. It would not recognize CD's. I let them know about it and they sent me an RMA#. It's been 7 WEEKS!! They had to send it back to the manufacturer. The people were rude!! I STILL don't have it!!"

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1/5

posted Sep-13-2004

"While they probably do well enough to stay out of trouble they really are someone I would advise staying away from, just in case. I ordered 1 system from them, the combo drive failed after two hours, they did not ship all the components that they said they were and the monitor I purchased through them has significant distortions and moves between boots. Their system's quality overall is comparable to the subpar quality of their website, both visually and in applicable features. For instance, their order process lacks a lot of the usual details and you are left wondering where and what you're order is doing, for instance, their is no "shipped" status on your order, just "Processed & Recieved" which gets toggled on almost immediatly.

Any and all emails to them have not been responded to at all and I highly doubt I'll get my missing components, my combo drive replaced or my monitor, nor would I want to go through that process with them. I will never use them again, advise them to friends and I am just glad that I got away as lucky as I have."

This review was modified by furi1kuri on September 13 2004 04:40:05 AM

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1/5

posted Feb-19-2004

"Horrible experience. I purchased a kit containing a mother board, memory, several hard drives and an IDE RAID controller. When I put it together I was unable to get it to work until I tried memory from another computer. I sent an email to tech support and waited and waited... Finally I decided to call tech support and when I did, I got yelled at when I told him about my memory problems. He blamed all my problems on me and how was he suppose to know what the problem was. I asked if they sent the correct memory and he said that memory was memory and I was doing something wrong. A week or so later I got a response from my email stating they sent the wrong memory. I decided not to risk sending it back and I’m using the memory in my other computer."

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5/5

posted Feb-18-2004

"ordered a comp from this company after a horrible experience with another online computer reseller (mpcomp.com) and they have been totally awesome. My package was shipped 5 days after i placed the order as promised, i was sent an email telling me that i would receieve a tracking number within 24 hours which i did and my package arrived on schedual via UPS. was a totally easy , cheap, trustworthy company which was a total relief, i know online ordering is shaky especially when you are spending computer size money, anyways have no worries, pcusa.com is legit and i vouch for them."

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1/5

posted Jan-03-2004

"I purchsed two computers from this dealer, one for my girlfriend and one for my girlfriend's parents. What a mistake that was. These PCs are low quality and NO case fans were installed. It is an AMD system and as we all know AMDs run very hot. Case fans should be STANDARD. Tech support is a joke as almost all of those who have answered my calls could barely speak the language and I could not understand them at all. They were not very well educated either. I recommend finding a different dealer as this one was VERY dissapointing. "

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5/5

posted Dec-28-2003

"I ordered one of thier AMD "you pick parts we build and test" systems. It arrived at my house 8 days later (wow) and booted up without a hitch, I installed WinXp and everything is chugging along nicely.
The case is better looking than I expected.
The optical mouse is a POS but what do you want for $5
I would do business with these guys again."

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