EXTREMELY DISSAPOINTED AND IN SHOCK!  
 
My company bought two computers with PC USA to test them out before placing a larger order and it was a very offensive experience.  
 
The computers arrived two weeks after the promised date.  
 
Not only the specs were not according to the order but both computers had the video cards disconnected inside the case.  
 
One of them started up (after opening it and connecting the video card) the other one didn't. We called them up and the customer service representative was very rude and not helpful. Then we talked to Tech Support and he was even worse, I can't type in here all the yelling he did over the phone because I just put the phone down but basically in a nutshell he said that we got what we got and that's it, if we wanted a refund we just needed to send it back and pay for the shipping [wow].  
 
They refused to send UPS to come and pick up their junk, but my boss is going to stick it to them because he is going to dispute the charges with the credit card company and we'll keep the equipment until they decide to come and get it (It's not even worth using it even if we get it for free)  
 
The prices are not really that competitive and for the kind of service they offer, I rather pay a higher price for better service, unless you are the kind of person who wants to buy a cheap computer and then fix it yourself.  
 
If you are considering buying a computer from them save yourself the hassle, believe me, it will cost you more at the end. We ended up going to best buy, we really needed those computers.

Just placed an order for my 4th desktop computer with this company.  
 
1st two computers were shipped to me in Hawaii, worked great for 4 years, commercial movers moved me, and both computers did not work. 1 had bad power supply (I replaced, computer works great) other had bad motherboard. Tried new motherboard from NEWEGG, it was bad, NEWEGG refunded me completely but wasted 4 weeks with non-working computer so bought another computer from PCUSA in July 2007 and no problems so far.  
 
Granted I could put together a computer from parts and save maybe $25 to $50, but just not worth the hassle if parts do not work.  
 
BTW, I am purchasing my 4th computer because the computer I built from scratch in 1998 still works fine but can't handle newer games.

These people have the WORST customer service!! I have done business with them quite a few times. I've given them a lot of business. I Purchased a PC that had a NU dvd burner. It would not recognize CD's. I let them know about it and they sent me an RMA#. It's been 7 WEEKS!! They had to send it back to the manufacturer. The people were rude!! I STILL don't have it!!

While they probably do well enough to stay out of trouble they really are someone I would advise staying away from, just in case. I ordered 1 system from them, the combo drive failed after two hours, they did not ship all the components that they said they were and the monitor I purchased through them has significant distortions and moves between boots. Their system's quality overall is comparable to the subpar quality of their website, both visually and in applicable features. For instance, their order process lacks a lot of the usual details and you are left wondering where and what you're order is doing, for instance, their is no "shipped" status on your order, just "Processed & Recieved" which gets toggled on almost immediatly.  
 
Any and all emails to them have not been responded to at all and I highly doubt I'll get my missing components, my combo drive replaced or my monitor, nor would I want to go through that process with them. I will never use them again, advise them to friends and I am just glad that I got away as lucky as I have.

This review was modified by its author, furi1kuri, on 9/13/04 6:40 AM.

Horrible experience. I purchased a kit containing a mother board, memory, several hard drives and an IDE RAID controller. When I put it together I was unable to get it to work until I tried memory from another computer. I sent an email to tech support and waited and waited... Finally I decided to call tech support and when I did, I got yelled at when I told him about my memory problems. He blamed all my problems on me and how was he suppose to know what the problem was. I asked if they sent the correct memory and he said that memory was memory and I was doing something wrong. A week or so later I got a response from my email stating they sent the wrong memory. I decided not to risk sending it back and I’m using the memory in my other computer.

ordered a comp from this company after a horrible experience with another online computer reseller (mpcomp.com) and they have been totally awesome. My package was shipped 5 days after i placed the order as promised, i was sent an email telling me that i would receieve a tracking number within 24 hours which i did and my package arrived on schedual via UPS. was a totally easy , cheap, trustworthy company which was a total relief, i know online ordering is shaky especially when you are spending computer size money, anyways have no worries, pcusa.com is legit and i vouch for them.

I purchsed two computers from this dealer, one for my girlfriend and one for my girlfriend's parents. What a mistake that was. These PCs are low quality and NO case fans were installed. It is an AMD system and as we all know AMDs run very hot. Case fans should be STANDARD. Tech support is a joke as almost all of those who have answered my calls could barely speak the language and I could not understand them at all. They were not very well educated either. I recommend finding a different dealer as this one was VERY dissapointing.

I ordered one of thier AMD "you pick parts we build and test" systems. It arrived at my house 8 days later (wow) and booted up without a hitch, I installed WinXp and everything is chugging along nicely.  
The case is better looking than I expected.  
The optical mouse is a POS but what do you want for $5  
I would do business with these guys again.

PCUSA is a scam. I ordered my computer with them in October and its December now and I still haven't finished my business with them! I ordered two computers, one for my girlfriend and one for me. Hers being pretty much a mainboard with integrated audio/videa/lan had absolutely no problems because nothing could go wrong. Mine, however, had a video card that booted with the warning "Engineering BIOS - Not for retail sale" and overheated whenever I played a video game that required 3D acceleration. I tried to return it and they gave me a run around first trying to get me to talk to the manufacturer directly and then finally agreeing to "ALLOW" me to send in a RMA. I returned the items to them - by the way they required that I return everything in "as-received" condition because they might resell it to someone else otherwise they charge you. You must keep an eye on them like a hawk because they still haven't refunded my credit card even though they said they would and when I called them up and inquired about it I got the line "Well, you see, I have to verify that everything is ok, then I send it to our credit department and that takes time..." Well, its been a month since I sent the video card back to them and still nothing! The phone is always busy and nevermind about email. There was also no warning about not being able to open the computer once it was received (I ordered mine without a hard drive because I already had six) and even the CUSTOMER COUNTER ON THEIR WEBSITE IS A FAKE (refresh the site yourself to see how much it fluctuates in just under a second). DO NOT BUY FROM THESE GUYS UNLESS YOU HAVE A LOT OF TIME AND MONEY TO WASTE. This run-around as other people have called it is not worth the money you save.

Ordered barebones AMD.  
 
- very, very cheap....$268 shipped for fully assembled Athlon XP 2700+ w/ CPU fan, PCCHIPS MB, 128 MB DDR2700 (333 MHz), Case w/ fan and 300W supply.  
 
- processed quickly and delivered promptly...was also sent an e-mail with UPS tracking info...well, shipping was $36+, so i better have gotten one.  
 
- arrived in good condition.  
 
- there was a "warrenty void if removed" sticker on the case....dunno why as i had to open up the case to install HDD and other peripheral devices. might be a problem later......  
 
- after installing everything else i wanted, the computer seems to work fine. at least twice as fast as my older AMD Athlon 1.2 GHz computer.  
 
- case looked better than expected...especially for price...also, there are a LOT more bays than expected..very good...i could put at least 6 HDD if i wanted to.  
 
- however, power supply not as good as expected...certainly, not as good as antec. i wasn't able to power as many HDD as i wanted.  
 
- also, the CPU is advertised as 333 MHz FSB..however, it seems that the PCCHIPS MB is limited to 200 MHz FSB...and what's worse is that the computer will only work if the FBS is set at 166 MHz FSB.  
 
i will be giving PCUSA a call about that soon.  
 
i will also update if there's something wrong with the computer later.

I've order several systems from PCUSA (PC Source). All the systems were just as I ordered them and they worked perfectly. If I ever need a complete budget system again, PCUSA is where I will go.

THEY FILL THIER ORDERS FAST, BUT WHEN YOU RETURN THIER PRODUCTS BECAUSE OF INSTABILITY..THEY GIVE YOU NOTHING BUT THE RUN AROUND..YOU CAN E-MAIL,AND CALL ON THE PHONE TILL YOU ARE BLUE IN THE FACE.BUT ALL THEY DO IS RUN YOU AROUND.EVERYONE I TALKED TO JUST DISHED ME OFF TO ANOTHER PERSON.AND NEVER RESOLVED THE PROBLEM.

I ordered a complete AMD system from them, I called later that day to arrange pickup in atlanta soon. They scared me and told me that they didn't have the motherboard I choose and they were running out of the processor I ordered. Somehow by the end of the conversation I had upgraded to a better motherboard at cost and got the same processor. Drove down to ATL next day after I ordered it and picked up a new computer. Worked great.  

***update 5/29...........i finally recieced the correct memory, and they also swapped the cdrw for the one i wanted. so kyle DID fix my problem. however, because they messed up the first time, i doubt i would order from them again.***  
 
i ordered a customized AMD xp sytem earlier this month, after finding pcusa on pricewatch.com  
 
system arrived in good condition, and ran flawlessly, except for the fact that they installed the wrong size memory. (ordered 512mb 333........they sent 256mb 333).  
 
i called the toll free line, and talked to a guy named Kyle (asian accent). he was decently polite, and when i told him that XP shows the chip as 256mb, he asked me to open the case and verify it was. i told him this would void my warranty, and he said as long as i didnt break anything, i wont have a problem (yeah right, i smell loophole in the future). anyway, i would have to open the machine anyway in order to send back the memory, so i did. it was indeed a 256mb chip.  
 
he sent me an RMA number via email within 1 hour of our phone conversation, just like he said.  
 
i shipped out the chip out May 20th (as well as a CD-Rw drive i wanted to exchange, i ordered the wrong color, my fault, kyle said he would exchange it and i could pay the difference).  
 
 
i will let you guys know how this plays out.

This review was modified by its author, ballzdeepvideo, on 5/29/03 10:13 AM.

This was my first attempt at building a computer.  
I purchase a CPU/MoBO/Fan/Case/PowerSupply Combo.  
They installed all the above. I opened box read instructions as I went to open case the VOID IF REMOVED sticker was on the side. This was scary I still need to install Video, HDD, etc... Opened case installed 2 sticks of 256meg RDRam and everything else needed. I found that they didn't plug in the Aux power, so I did. Turned it on and no video. Trouble shot for a while the next moring I called and they told me they don't offer Help. "The CPU was working when it left here. You must have done something to it. I trust my techs. before I trust customer" Making me think I just wasted $500.00 dollars. After 3 days of calling and trying 3 video cards, They had me fill out the RMA and 3 more days I got the RMA Approval and spent another $15.00 to ship it back to them. They told me it was my RDRam and they shipped it back. This was my mistake the Ram was not 100% identical. Not just the PC800 or the 256 megs each, But they where not physicialy IDENTICAL. Now everything works fine and they paid to ship the CPU back to me.  
If you are doing this for the first time maybe you should deal with someone in your home town.  
PCUSA --NOT FOR NOVICES  
Poor Tech Support