1/5

posted Oct-17-2004

"Fast customer service... got email respond within 24 hours...

However, their policy is kinna sucks. If you order something and the price drop (even before you receive your product), they won't return you the different. Plus, you have to pay standard shipping... If you buy laptop from well known companies like IBM or HP, you'll get free standard shipping for your order. If you live in CA and choose the standard shipping, it'll take at least two weeks for the laptop to arrive. Other than that, a lot of people say their sager systems are pretty good. "

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5/5

posted Dec-04-2008

"Absolutely amazing service! I bought my laptop on the 29th with an Echeck and as soon as it cleared it was shipped out. The day after I ordered it I received a conformation call from customer support, it was a real person, not a robot, on a SUNDAY roughly 14 hours after I ordered! Then on Tuesday when it shipped I received another call from the same person to inform me everything was going great. The laptop itself was amazingly cheap for what I got (would have easily been 700 bucks more anywhere else, believe me I checked). Even before I ordered I had talked to customer support about the laptop and they helped me with every question I had, they really knew about the thing which was really impressive, a lot of tech supports talk as if they've never even used a computer before! They made me feel super confident through the entire process and kept me informed the whole way. If I EVER need a laptop again, these are the guys I will DEFINITELY go back to. I can't recommend them enough."

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5/5

posted Feb-17-2004

"It truly does not get any better than PCTorque. Every single email was answered in an extremely timely manner. I worked with Tom and developed a plan for the right Sager notebook for my gaming and work needs. After numerous emails, I placed the order and two days later it shipped. I received the notebook today and am absolutely thrilled at the product (5680). I cannot begin to recognize them any more than saying you absolutely can't go wrong with PCTorque. Prices were below the average for the parts received and the Sager name speaks for itself.

Look at many other sites listed here on ResellerRatings and you will read of lack of email replies, disconnected phone numbers, customer service that is terrible. PCTorque is none of these. Absolutely none. You simply can't go wrong and I'm as cynical as they come towards many PC purchasing sites. Just do it."

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4/5

posted Oct-25-2003

ResellerRatings.com TOP REVIEWER!

"These guys are a good middleman for Sager Computers. I think the whole process would have been a bigger pain if I had to deal directly with Sager. But, here is what happened to me, you can draw your own conclusions. I received a very nice Sager 5680 on time and well packed. I tried to load Windows 2000 and had a couple of driver issues. I called PC Torque and Tom said "Call Sager" so I tried to and got a recording "You leave message, we call you right back" They didn't. I finally figured out the problem myself. I took the 5680 on a trip and decided it was just too big so I called PC Torque for an RMA. Tom said "Call Sager" So I did, and got the "Leave message..." answering machine again. Sager didn't return my call. So next day I call PC Torque and Tom said "I'll call them and get your RMA" which he promptly and couteously did. My complaint is that PC Torque can't help much besides with the order and Sager is not good at returning calls or email requests for info or RMA. Obviously Sager is "at home" because Tom called them on his super secret phone number and they gave him my RMA, which Tom emailed right to me. If I decided to buy another Sager, I'd use PC Torque as my middleman. As for the Sager 5680, the machine is really a luggable (desktop replacement) but the graphics and I/O subsystem are fantastic. "

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5/5

posted Oct-12-2004

"Purchased a Sager 3790 with WSXGA screen. Total perfection. Packaged very well. Quick reply and with no backorders, they were very quick to ship out. Their 1 year warranty is outstanding and it includes a "no dead pixel" policy. Can order an extended warranty up to 30 days before expiration of original. See the site for warranty info. Can't go wrong ordering from them. They are quick to respond to any requests or problems. AAA+"

This review was modified by slaflamme on October 22 2004 03:06:48 PM

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5/5

posted Mar-11-2004

"Excellent overall experience. Easy order process, good communication with shipping dates and tracking, friendly quick service with questions, excellent prices and a forum to discuss topics about the products and services. Enough to make me switch from Dell. Considering Dell's resources, that says quite a bit about PCTorque!"

This review was modified by mktdude on March 12 2004 10:51:47 AM

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5/5

posted Dec-12-2008

"Excellent customer service. They called and let me know when my order shipped. It was nice that shipping was free, fast and smooth. They had the lowest price I could find online. Happy and satisfied with my new Sager NP9262."

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5/5

posted Oct-29-2008

"The sales staff was very easy to deal with and they called to confirm my order and make sure i was ordering what i wanted which was very helpful.

There was a problem with the tracking number on the laptop, so it wasnt showing up, but after i contacted them about it they sorted everything out with UPS and i was able to track the package. It arrived on time and works great now, although i initially had a few issues with setting the wifi and video card up. I ended up having to resolve those problems myself because the Sager support staff is absolutely useless and at times down right rude. Not only did they have no idea what they were talking about, but they were giving me ridiculous "solutions" to my problems, all of which turned out to be completely wrong. However, this is not a reflection on pc torque, just a comment on the support staff of the brand they sell. By contrast their staff and support was extremely helpful.

As a good example, i noticed there had been a further discount on the price right after i bought my laptop, and i called them up and they gave me a 50 dollar credit back to my card and upgraded my service plan to compensate. Its good to see companies take care of their customers!

Anyways i would definitely do business with them again and would reccomend them to anyone who wants the best price on a custom laptop, and is good enough with computers to not have to rely on the Sager customer service as it is practically non-existant."

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5/5

posted Nov-16-2004

"Their website is done really well.
They respond very fast to email.

I ordered a Sager 3790-C from them. It was on backorder because of how hot the item was at the time. I waited about 2-3 weeks and it showed up at my door a little earlier than expected, since they told me i shoudl expect to wait a certain time with the backorder.

Came shipped well...tightly packed.
The unit worked very well...came with all the driver cds and such. There was a lone dead pixel on the screen, which wasnt a big deal.

Price was great, considering every other place offering the same model had a similar price, i suppose.

I really cant comment on shipping time since the back-order status didnt allow me to track or what-not.

Within the first week of usage the computer developed about 10 dead pixles in a cluster. So I chose to send it into for replacement since i was elligible. Unfortunately such problems are routed onto the manufacturer, which i had a good experience with.

Overall great place to do business with.

Will do business again in the future."

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5/5

posted Dec-18-2004

"Spent a lot of time researching laptops from this company and the other "high end" laptop merchants. My inquiries found that this company would really stand by me. I ordered on 19 November and informed them I needed it by Thanksgiving. They really came through. Prices for the most part were lower than their competitors and so far, the customer service has been first rate. It is my opinion that you can't go wrong with them."

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