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"PC Richard is a very honest family owned company. I have been purchasing things from them since they opened their first store on Kings Hwy, Bklyn, NY many years ago and have never been disappointed. Even the sales people will try to match or beat competitors prices if you can show them either from an ad or online. Their return policy is only 14 days on most items but they do not make you feel like you have done anything wrong like J&R Returns Dept. does. Their shipping is next to none (excellent)"
"Dear Mr Gary Richards CEO I'm Taking this opportunity to let you know how satified I am with the services I have received at the Riverhead store #14. On 7/24/2011 I was helped enormously by your employee Mr Glenn Hopkins on purchasing 2 flat screen tv's. He was very knowledgible,helpful and courteous and it was a pleasure to deal with him. He is a great asset to your company
The installers who set up our tv's-PAUL & DAVE were fantastic also. Courteous and knowledgable also. It was a pleasure also to deal with them. I will continue to do business with this store and Glenn.
All in all it was a most pleasurable experience. Please acknowledge these dedicated employees. Sincerely, Mrs Mary Ann Tramontozzi."
"We bought range, refrigerator & microwave and paid in full on March 22, 2008 from Elmont, NY store. When I called for delivery on May 15, 2008, Craig Steinberg, man who sold the items, said that he didn't have the refrigerator. I was shocked. He said he had something else but it is COD $500 or so. When I protested his unethical behavior, he started screaming at me. When I asked to speak to the manager, he said he was the manager. Complete lie. It finally got resolved when my husband showed up at the store. Also delivery is NOT guaranteed. Now I am just stucked. I will never, ever buy another item at PC Richard & Son, particularly at Elmont, NY store. "
"Yesterday, June 1, 2011 I purchased a 10000 btu Generations by PCRichards air conditioner with extended warranty from their store in Bayside, NY. The salesman told me I could return the unit to the store if it didn't fit the window. We tried to put the unit in the aluminum storm and screen window and found that it could only be installed through extensive carpentry work to the window. I repacked the unit and took it back to the store where they told me they wouldn't give me a refund or store credit because the item was non-refundable. I signed the ticket thinking it was for my credit card, but below it in small print was the non-return non-refundable clause. I consider this fraud. RICHARD IS NOT RELIABLE....It's the Company You Can't Trust."
"First time to order from this store. Very good price on a Onkyo receiver. Took two days to ship order. Received updated emails. Arrived in two days after shipping. Much faster than I had thought. I ask for an invoice via email and I received a reply in less than an hour. I would buy from them again."
This review was modified by mjordan111055 on February 17 2011 11:01:47 AM
"I bought a Samsung flat screen tv from PC Richards in Newington, CT. The sales person was very pushy trying to get us to buy the floor model tv (which by the way was not turned on) and said it looked exactly like one of the models they had hanging on their wall. Well needless to say, when I got it home, the tv has a horrible picture quality as well as a drag in the picture. Seeing that it is a floor model, I was told I am not able to return it. I was at least smart enough to buy the warranty and I will be calling them to repair this tv. Needless to say, I will never buy another product from them again. Apparently since they work off commissions, they don’t care what type of product they sell, as long as they sell it!"
"I'm very disappointed with my experience with pcrichard.com. I've placed an order for a couple of items. 10 days after that I had still not received anything and I had not heard back from the seller. I contacted them by their online form and got a response to call them. I tried to call, but the call was getting disconnected. A couple of days later when I finally reached someone on the phone they said the items are out of stock. I could have very well purchased them somewhere else if the page said the items are back ordered without a clear shipping date.
Buyers beware - the items they claim are in stock might not be. If there is a problem, they wait for you to contact them. When you want to reach them - good luck."
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posted Jan-03-2012 
posted Dec-27-2008 
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![Share](javascript:share_rating({"review_body":"Stay away from this company. If you buy a product from them that is defective and you do not get an extended warranty, they are of no help at all.","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/1097219#comment1097219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"westat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great price. Received Logitech Harmony 550 remote in excellent condition. ","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/429942#comment429942","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"vulcan125","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dear Mr Gary Richards CEO<br>I\u0027m Taking this opportunity to let you know how satified I am with the services I have received at the Riverhead store #14.<br>On 7\/24\/2011 I was helped enormously by your employee Mr Glenn Hopkins on purchasing 2 flat screen tv\u0027s.<br>He was very knowledgible,helpful and courteous and it was a pleasure to deal with him. He is a great asset to your company<br><br>The installers who set up our tv\u0027s-PAUL & DAVE were fantastic <br>also. Courteous and knowledgable also. It was a pleasure also to deal with them. I will continue to do business with this store and Glenn.<br><br>All in all it was a most pleasurable experience. Please acknowledge these dedicated employees.<br>Sincerely, Mrs Mary Ann Tramontozzi.","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/824114#comment824114","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"scotland123","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We bought range, refrigerator & microwave and paid in full on March 22, 2008 from Elmont, NY store. When I called for delivery on May 15, 2008, Craig Steinberg, man who sold the items, said that he didn\u0027t have the refrigerator. I was shocked. He said he had something else but it is COD $500 or so. When I protested his unethical behavior, he started screaming at me. When I asked to speak to the manager, he said he was the manager. Complete lie. It finally got resolved when my husband showed up at the store. Also delivery is NOT guaranteed. Now I am just stucked. I will never, ever buy another item at PC Richard & Son, particularly at Elmont, NY store. ","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/380725#comment380725","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"boolovesrayray","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Yesterday, June 1, 2011 I purchased a 10000 btu Generations by PCRichards air conditioner with extended warranty from their store in Bayside, NY. The salesman told me I could return the unit to the store if it didn\u0027t fit the window. We tried to put the unit in the aluminum storm and screen window and found that it could only be installed through extensive carpentry work to the window. I repacked the unit and took it back to the store where they told me they wouldn\u0027t give me a refund or store credit because the item was non-refundable. I signed the ticket thinking it was for my credit card, but below it in small print was the non-return non-refundable clause. I consider this fraud. RICHARD IS NOT RELIABLE....It\u0027s the Company You Can\u0027t Trust.","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/775005#comment775005","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"Walter_Kowsh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time to order from this store. Very good price on a Onkyo receiver. Took two days to ship order. Received updated emails. Arrived in two days after shipping. Much faster than I had thought. I ask for an invoice via email and I received a reply in less than an hour. I would buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/706664#comment706664","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"mjordan111055","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a Samsung flat screen tv from PC Richards in Newington, CT. The sales person was very pushy trying to get us to buy the floor model tv (which by the way was not turned on) and said it looked exactly like one of the models they had hanging on their wall. Well needless to say, when I got it home, the tv has a horrible picture quality as well as a drag in the picture. Seeing that it is a floor model, I was told I am not able to return it. I was at least smart enough to buy the warranty and I will be calling them to repair this tv. Needless to say, I will never buy another product from them again. Apparently since they work off commissions, they don\u2019t care what type of product they sell, as long as they sell it!","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/1227113#comment1227113","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"eamah1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an xbox game on sale. Great price. Superfast shipping. Ordered on Thanksgiving. Arrived Monday.","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/658062#comment658062","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"Anthony Rogers","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m very disappointed with my experience with pcrichard.com. I\u0027ve placed an order for a couple of items. 10 days after that I had still not received anything and I had not heard back from the seller. I contacted them by their online form and got a response to call them. I tried to call, but the call was getting disconnected. A couple of days later when I finally reached someone on the phone they said the items are out of stock. I could have very well purchased them somewhere else if the page said the items are back ordered without a clear shipping date.<br><br>Buyers beware - the items they claim are in stock might not be. If there is a problem, they wait for you to contact them. When you want to reach them - good luck.","link":"http:\/\/www.resellerratings.com\/store\/PC_Richard_Son\/comment\/855903#comment855903","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Richard_Son.jpg","store_name":"PC Richard & Son","username":"svencz","rating":"1"}, "single");){kind=link}
"PC Richard is a very honest family owned company. I have been purchasing things from them since they opened their first store on Kings Hwy, Bklyn, NY many years ago and have never been disappointed. Even the sales people will try to match or beat competitors prices if you can show them either from an ad or online. Their return policy is only 14 days on most items but they do not make you feel like you have done anything wrong like J&R Returns Dept. does. Their shipping is next to none (excellent)"