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I ordered a video camera accessory package thinking it included the camera. When it didn't I decided to cancel that order and to order the Sony HC1 that I thought I was getting already instead. The price on the site was $999 but I was told that was the "non english import model" and that the american model was $1500. Then they sold me on a filter kit (because the camera is HD) and tried to throw in a free 8 hour battery. I called later to cancel and they said I would be charged 15% as my credit card had already been processed. I felt stuck.
Today I called my credit card about them and they said that there was a pending charge on my card from the night before and that there was little they could do until the charge went through. However, when it did go through they would be willing to fight it for me. They said to ask that my order be cancelled.
So I sent 3 e-mnails asking them to cancel, with no response. I called their sales dept. and they said I would have to contact the customer service dept. to cancel.
Oh, one thing I forgot to mention, and this is my trump card here, it says in their policies that they will not charge your card until AFTER your order has shipped. Yet my card was being processed already and was subject to their 15% fee because of that. HMM, a direct violation of their own policies....tsk tsk.
I sent an e-mail to the customer service dept. demanding that my order be cancelled as soon as they get the e-mail tomorrow morning. I told them I expected a full refund as they were not supposed to charge my card until AFTER my order shipped. I also said that if they refused to cancel my order, I would let them deal with my credit card company, who, as I said before, back me 100% on this.
DON'T BUY ANYTHING FROM THIS COMPANY. There are better deals on ebay and other retailers on the same packages they have. Even BestBuy has a slightly better price on the camera right now because it is on sale. "
"I ordered a Sharp LC45GD7U 45" LCD HDTV for $3099. I was required to call in to verify and confirm this order. I called an spoke with Jim who tells me he needs the 3-digit code on the back of my card. This info should have been added to the online process. As you may have read from other reviews, the real purpose of order confirmation is to sell you warranty and the sales tactics are very aggressive. I've called this company (800)732-7960 several time for product info and finally the order confirmation and I spoke with the same person each time, Jim.
On my product info calls, he was very irritated that I was bothering him with my questions. From this, I should have known better. On the confirm order call, very pushy and spoke with me like I was naive. "So, why didn't you get that awesome deal that was offered?" I was confuse as there was no other offer presented when I made my online oerder. Looking back, he's trying to sell me the infamous and expensive might I add $800 In-Home Warranty. When I decline the offer, he says I'll be getting the import model. WHAT THE HECK!! There were no reference to import model when I ordered online. What a scam... I even tried to re-order to check and see if there was some notation that got passed me, but there were no reference to import model. Ask what is the difference between an import model and a USA model. Warranty was the difference. With the import model I would need to pay upwards off $500 for shipping plus insurance to send my TV overseas somewhere for repairs. To me, this means no warranty. With the import model, there were no in home service. I was frighten; and told him this was ridiculous. Had I known the purchase price I was paying online was for an import model, I wouldn't have made the purchase.
"We can change your order to a USA model," says Jim. I ask, "How much more?" It would be $3999 and you get the 1-year In-Home warranty from Sharp. I was just flabbergasted. They offered lower price but truly in the end their price was not competitive at all. I will never buy anything from this company...very shady company."
This review was modified by imrllygood on March 07 2006 11:38:02 AM
"I called Dec 21 to make sure the Nikon 8800 was in stock and could be shipped for Christmas. M tried to sell me more stuff, but I said no. We agreed a higher shipping charge for second day, and M promised I would have it before Christmas. I paid immediately by credit card.
Next day I got an e-mail - please call "to verify and finalize" my order. I did and J said there really wasn't any problem, they just wanted to make sure I didn't need anything else. I said I had been through that with M, and J said ok. I asked about getting it in time for Christmas, and he said no problem, it was in shipping dock, and would go out that night (22nd).
I tried to call and e-mail when nothing arrived on the 24th, and could not get a response.
Then Dec 29th, I get an e-mail to say the shipment "is delayed for 1-2 weeks because the merchandise is on backorder with the manufacturer". This is the same thing they told me they had and had allocated to me on both Dec 21 and Dec 22.
They ruined Christmas for me, with no present to give. I think they are consistently dishonest, because I went straight to the webpage, which still showed it as "in stock" (and at $40 less)."
I ordered some TVs from them because their price is at least $1000 cheaper than the bigger stores. Website says they are made in USA and will ship within 24~48 hours.
After I got the order confirmation emails, they said they need to confirm the charges. And then during the phone call, they told me it's backorder and made up some stupid lies that told me the TVs are made in Asia somewhere, so it needs 2~3 weeks to ship them from the factory. I knew that was total BS because Sony does not make that model over that made up factory at all. My father-in-law has been doing the TV import export business for 40 years between Asia and US. So we told them to cancel the order.
Now the funniest part came out, they sent me a form for me to sign. That form bascially says we have to pay 10% of the totally cost for the cancellation. I was like WTH! I canceled something not even exsit and I have to pay 10% for the cancelation??!! Of course I called my credit card company to dispute whatever charge this fraud company has been made. And my credit card company told me that the charge has been made from pcplasma was very weird doesn't look like a normal transcation, my credit card company said they will 100% dispute the charge for us after we told them the whole story.
Then I went online to do more research about this company. (so regret I didn't do that before we made the purchase). The website is new on BBB, because their previous websites were full of complains. What they are trying to do is make one website to run business by lying and cheating, then close it and open another one. Here's what I found for their previous website from BBB.org
www.5starselectronics.com
Customer Experience
Based on BBB files, this business has an unsatisfactory record with the Bureau because it failed to respond to one or more complaints.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Additional Information
This firm has misrepresented itself as a member of the Better Busines Bureau on its web site at www.5starselectronics.com. In 2004, the BBB requested that this firm cease and desist all unauthorized use of the BBB name and logo in its advertising. The firm responded to our request, but failed to remove many instances of the BBB logo appearing throughout its site. Further correspondence sent to the firm by the Bureau has not been responded to, and the firm has not complied with the Bureau's request. This firm is currently not a member of the Better Business Bureau serving Metropolitan New York, the service area in which it is headquartered. This firm has not responded to our request for basic information. "
"Talk about THE WORST! I wrote them that I did not want any extra warranties, or extra charges. Just please process the order. I advised I had read the bad reviews but hoped for a good experience and promised a good rating for a good performance.
Here is the response from Albert--the actual quote: "I really don't care about your review or care about you been happy. If you need your TV you need to buy the warranty. NO CHOICE. Don't think u are smarter than all the other shopper that wrote those bad reviews. So it's ur choice."
My choice is to go elsewhere. You would be wise to do the same.
"This is one of those companies that does business in volume with little or no concern for their customers. They emailed me to call them for credit card verification (first time this ever happened to me for an online order). When I called, they said there was no problem, and that my order would be shipped. A couple of days later I called again to check, and was told my order was being held pending credit card verification. After I threatened to cancel, they PROMISED me it would be shipped that day. Later I received an email saying that my order was cancelled because the item was discontinued. These guys completely wasted five days of my time with their incompetence."
"Thanks for the comments, and for this website, I was going to buy a Sony 50" KDX-R50XBR1 (3500 at Best Buy, 2099 at PCandPlasma), but have decided to spend the extra money to save a LOT of headaches. I hope all of you received your money back... there must be something that can be done to stop retailers like this"
"I just cancelled my order. I ordered an digital camera and was given a great price. I got a delay notice of 6-8 weeks. After reading the resellerratings.com website I decided to cancel after 3 /12 weeks of waiting. I called last week to chekc on the product and was told to wait at least another 6-8 weeks. No way they want to sell w/o your purchasing the accessories...is how I feel about this "store". I would not recommend them to anyone. "
"Purchased panasonic th50px600u,thinking I was getting a good dea; no way. When I called to verify shipping times etc. I was told that I could purchase the American model since this was "grey material" meaning that it's for asian countries and that the remote and literature would be in another language. Now aint that sweet. Ofcourse for a mere $600 I could buy what I thought I was buying in the first place. What a bunch of scammers!!! Stay clear. "
This review was modified by tunageo on September 26 2006 05:40:40 PM
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posted Mar-16-2006 
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![Share](javascript:share_rating({"review_body":"A bad company all around.<br><br>I ordered a video camera accessory package thinking it included the camera. When it didn\u0027t I decided to cancel that order and to order the Sony HC1 that I thought I was getting already instead. The price on the site was $999 but I was told that was the \u0022non english import model\u0022 and that the american model was $1500. Then they sold me on a filter kit (because the camera is HD) and tried to throw in a free 8 hour battery. I called later to cancel and they said I would be charged 15% as my credit card had already been processed. I felt stuck.<br><br>Today I called my credit card about them and they said that there was a pending charge on my card from the night before and that there was little they could do until the charge went through. However, when it did go through they would be willing to fight it for me. They said to ask that my order be cancelled.<br><br>So I sent 3 e-mnails asking them to cancel, with no response. I called their sales dept. and they said I would have to contact the customer service dept. to cancel.<br><br>Oh, one thing I forgot to mention, and this is my trump card here, it says in their policies that they will not charge your card until AFTER your order has shipped. Yet my card was being processed already and was subject to their 15% fee because of that. HMM, a direct violation of their own policies....tsk tsk.<br><br>I sent an e-mail to the customer service dept. demanding that my order be cancelled as soon as they get the e-mail tomorrow morning. I told them I expected a full refund as they were not supposed to charge my card until AFTER my order shipped. I also said that if they refused to cancel my order, I would let them deal with my credit card company, who, as I said before, back me 100% on this.<br><br>DON\u0027T BUY ANYTHING FROM THIS COMPANY. There are better deals on ebay and other retailers on the same packages they have. Even BestBuy has a slightly better price on the camera right now because it is on sale. ","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/249959#comment249959","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"jesusgeek83","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Sharp LC45GD7U 45\u0022 LCD HDTV for $3099. I was required to call in to verify and confirm this order. I called an spoke with Jim who tells me he needs the 3-digit code on the back of my card. This info should have been added to the online process. As you may have read from other reviews, the real purpose of order confirmation is to sell you warranty and the sales tactics are very aggressive. I\u0027ve called this company (800)732-7960 several time for product info and finally the order confirmation and I spoke with the same person each time, Jim.<br><br>On my product info calls, he was very irritated that I was bothering him with my questions. From this, I should have known better. On the confirm order call, very pushy and spoke with me like I was naive. \u0022So, why didn\u0027t you get that awesome deal that was offered?\u0022 I was confuse as there was no other offer presented when I made my online oerder. Looking back, he\u0027s trying to sell me the infamous and expensive might I add $800 In-Home Warranty. When I decline the offer, he says I\u0027ll be getting the import model. WHAT THE HECK!! There were no reference to import model when I ordered online. What a scam... I even tried to re-order to check and see if there was some notation that got passed me, but there were no reference to import model. Ask what is the difference between an import model and a USA model. Warranty was the difference. With the import model I would need to pay upwards off $500 for shipping plus insurance to send my TV overseas somewhere for repairs. To me, this means no warranty. With the import model, there were no in home service. I was frighten; and told him this was ridiculous. Had I known the purchase price I was paying online was for an import model, I wouldn\u0027t have made the purchase.<br><br>\u0022We can change your order to a USA model,\u0022 says Jim. I ask, \u0022How much more?\u0022 It would be $3999 and you get the 1-year In-Home warranty from Sharp. I was just flabbergasted. They offered lower price but truly in the end their price was not competitive at all. I will never buy anything from this company...very shady company.","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/248503#comment248503","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"imrllygood","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I called Dec 21 to make sure the Nikon 8800 was in stock and could be shipped for Christmas. M tried to sell me more stuff, but I said no. We agreed a higher shipping charge for second day, and M promised I would have it before Christmas. I paid immediately by credit card.<br><br>Next day I got an e-mail - please call \u0022to verify and finalize\u0022 my order. I did and J said there really wasn\u0027t any problem, they just wanted to make sure I didn\u0027t need anything else. I said I had been through that with M, and J said ok. I asked about getting it in time for Christmas, and he said no problem, it was in shipping dock, and would go out that night (22nd).<br><br>I tried to call and e-mail when nothing arrived on the 24th, and could not get a response.<br><br>Then Dec 29th, I get an e-mail to say the shipment \u0022is delayed for 1-2 weeks because the merchandise is on backorder with the manufacturer\u0022. This is the same thing they told me they had and had allocated to me on both Dec 21 and Dec 22.<br><br>They ruined Christmas for me, with no present to give. I think they are consistently dishonest, because I went straight to the webpage, which still showed it as \u0022in stock\u0022 (and at $40 less).","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/180729#comment180729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"peasmould","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very bad company, full of lies.<br><br>I ordered some TVs from them because their price is at least $1000 cheaper than the bigger stores. Website says they are made in USA and will ship within 24~48 hours. <br><br>After I got the order confirmation emails, they said they need to confirm the charges. And then during the phone call, they told me it\u0027s backorder and made up some stupid lies that told me the TVs are made in Asia somewhere, so it needs 2~3 weeks to ship them from the factory. I knew that was total BS because Sony does not make that model over that made up factory at all. My father-in-law has been doing the TV import export business for 40 years between Asia and US. So we told them to cancel the order. <br><br>Now the funniest part came out, they sent me a form for me to sign. That form bascially says we have to pay 10% of the totally cost for the cancellation. I was like WTH! I canceled something not even exsit and I have to pay 10% for the cancelation??!! Of course I called my credit card company to dispute whatever charge this fraud company has been made. And my credit card company told me that the charge has been made from pcplasma was very weird doesn\u0027t look like a normal transcation, my credit card company said they will 100% dispute the charge for us after we told them the whole story.<br><br>Then I went online to do more research about this company. (so regret I didn\u0027t do that before we made the purchase). The website is new on BBB, because their previous websites were full of complains. What they are trying to do is make one website to run business by lying and cheating, then close it and open another one. Here\u0027s what I found for their previous website from BBB.org<br><br>www.5starselectronics.com<br><br>Customer Experience<br><br>Based on BBB files, this business has an unsatisfactory record with the Bureau because it failed to respond to one or more complaints.<br><br>The company\u0027s size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.<br><br>Additional Information<br><br>This firm has misrepresented itself as a member of the Better Busines Bureau on its web site at www.5starselectronics.com. In 2004, the BBB requested that this firm cease and desist all unauthorized use of the BBB name and logo in its advertising. The firm responded to our request, but failed to remove many instances of the BBB logo appearing throughout its site. Further correspondence sent to the firm by the Bureau has not been responded to, and the firm has not complied with the Bureau\u0027s request. This firm is currently not a member of the Better Business Bureau serving Metropolitan New York, the service area in which it is headquartered. This firm has not responded to our request for basic information. <br>","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/254057#comment254057","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"yoneo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Talk about THE WORST! I wrote them that I did not want any extra warranties, or extra charges. Just please process the order. I advised I had read the bad reviews but hoped for a good experience and promised a good rating for a good performance. <br><br>Here is the response from Albert--the actual quote: \u0022I really don\u0027t care about your review or care about you been happy.<br>If you need your TV you need to buy the warranty.<br>NO CHOICE. Don\u0027t think u are smarter than all the other shopper that wrote those bad<br>reviews. So it\u0027s ur choice.\u0022<br><br>My choice is to go elsewhere. You would be wise to do the same. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/212337#comment212337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"BurnedShopper","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is one of those companies that does business in volume with little or no concern for their customers. They emailed me to call them for credit card verification (first time this ever happened to me for an online order). When I called, they said there was no problem, and that my order would be shipped. A couple of days later I called again to check, and was told my order was being held pending credit card verification. After I threatened to cancel, they PROMISED me it would be shipped that day. Later I received an email saying that my order was cancelled because the item was discontinued. These guys completely wasted five days of my time with their incompetence.","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/140255#comment140255","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"discontiguous","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks for the comments, and for this website, I was going to buy a Sony 50\u0022 KDX-R50XBR1 (3500 at Best Buy, 2099 at PCandPlasma), but have decided to spend the extra money to save a LOT of headaches. I hope all of you received your money back... there must be something that can be done to stop retailers like this","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/249628#comment249628","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"swinotai","rating":"0"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just cancelled my order. I ordered an digital camera and was given a great price. I got a delay notice of 6-8 weeks. After reading the resellerratings.com website I decided to cancel after 3 \/12 weeks of waiting. I called last week to chekc on the product and was told to wait at least another 6-8 weeks. No way they want to sell w\/o your purchasing the accessories...is how I feel about this \u0022store\u0022. I would not recommend them to anyone.<br>","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/200713#comment200713","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"willywag","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased panasonic th50px600u,thinking I was getting a good dea; no way. When I called to verify shipping times etc. I was told that I could purchase the American model since this was \u0022grey material\u0022 meaning that it\u0027s for <br>asian countries and that the remote and literature would be in another language. Now aint that sweet. Ofcourse for a mere $600 I could buy what I thought I was buying in the first place. What a bunch of scammers!!! Stay clear. ","link":"http:\/\/www.resellerratings.com\/store\/PC_Plasma\/comment\/275528#comment275528","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Plasma.jpg","store_name":"PC & Plasma","username":"tunageo","rating":"1"}, "single");){kind=link}
"I just wanted to point out that their SSL Certificate is not only expired, is for a different Domain Name"