36,420 stores
1,203,884 reviews
6257 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
1 reviews 
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Rating
Full Rating Profile
Visa / Mastercard
American Express
Money Order
COD
Check
UPS Ground
Standard Next Day
International
2-3 Day Delivery
Require User Registration
posted Jan-18-2011 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I was looking for a Samsung SH-S243N DVD burner, but no one seemed to carry it except for these guys. I normally do my shopping at Newegg or SuperBiiz, but it was listed as discontinued on both sites.<br><br>I had never heard of this company before so I decided to do a little background research. They had a picture of their location on their website, but Google Street View couldn\u0027t confirm it visually. ResellerRatings had a listing for these guys, but most reviews were really old and read like reviews meant to boost ratings.<br><br>I decided to take a chance anyway because the item was only ~$25 with shipping included. If a problem arose, I\u0027d just do a charge back.<br><br>So I placed an order on 12\/1 and waited. I received a shipping tracking number shortly, but every time I checked, it wasn\u0027t in the system. Another day went by and I still couldn\u0027t track it. So on the second day after I placed the order, I called up PC Direct, worrying about my package. <br><br>I was placed in touch with someone named Mike (x110) and he said he\u0027d look into the issue. He put me on hold shortly and called the shipping area. They told him the package shipped out and that sometimes the USPS is slow at getting the tracking information online. He assured me that it was handed off to a USPS truck and that I should call back in the event that I didn\u0027t receive my package in a few days. Mike was very polite on the phone and patient with my request. He brought resolution to my concern very quickly. <br><br>Needless to say, I did receive my package in another day and the tracking information did eventually make its way to the USPS website.<br><br>The package showed no signs of mishandling or physical damage. The part worked as intended in a new computer that I built.<br><br>Overall, I had an excellent experience with PC Direct and I plan to do more business with them in the future.","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/683082#comment683082","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"Biggiesized","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The site is quite supporting.","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/682347#comment682347","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"kaitlyn5","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good service, quick and easy purchase. The delivery was less then 2 days from being confirmed.","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/670791#comment670791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"helidiaz88","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My item arrived early in a well packaged box. I received a phone call from PC direct after I order that they could ship by fed ex ground and get it there in 1 day since they were shipping it from the same state. They even refunded my extra shipping charge. I will shop with PC direct again!","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/668521#comment668521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"smcdaniel72","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great transaction, great price & fast shipping too - A+!<br>","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/660435#comment660435","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"sryl9648","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"PC Direct was a very easy accessible page. Also their prices are great, and I would definitely come back here to shop again. I\u0027m a new fan, and new long-time customer.","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/659523#comment659523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"jmarkle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They delivered it much quicker than I thought they would!","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/649766#comment649766","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"jordanblue","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very happy with my order from pc direct. I had ordered an IBM Thinkpad. It came very quickly and was fully charged when it arrived. I would definitely shop with them again and I will be recommending them to family and friends. Thank you pc direct for a wonderful online shopping experience.","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/649122#comment649122","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"dereksgirl","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m always nervous about buying from retailers I\u0027ve never heard of but decided to give PC direct a shot because they had the lowest price on the Logitech Anywhere MX mouse. Shipping was extremely fast, I received the mouse in 4 days from placing the order! I would definitely buy here again.","link":"http:\/\/www.resellerratings.com\/store\/PC_Direct\/comment\/642890#comment642890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Direct.jpg","store_name":"PC Direct","username":"gearshifter6","rating":"5"}, "single");){kind=link}
"COMPLETE RIPOFF ARTISTS!!!!!!!!!!
I made the MISTAKE of trying to complete a purchase of a video card.
The video card displayed in the picture online matched the exact card I was trying to replace in name, brand and model as well as all specs.
I assumed it was possibly refurbished as the price is half that of the regular retail but have had fine experiences with refurbs in the past so I didn't hesitate. I place my order online through pcdirect.com
The next morning I get a call from a guy named JOSH who tells me the picture is wrong and the video outputs are different and not what I need.
After going round and round with him looking for the right card and then sending me a picture of a different card - it seemed they finally found what it was SUPPOSED to be in the first place.
FIVE DAYS LATER I finally get the card and the output was not right!
I immediately tried calling but after 12 minutes on hold got angry and sent an email instead.
To which the reply was that I would have to pay a restocking fee as well as the return shipping.
NO WAY I said.
And a war began between this JOSH character and myself.
As per previous posts here and other sites - NO, these yahoos do NOT know what the heck they are talking about.
S-Video was never really standardized BUT the 9 pin configuration was RARELY used and wasn't used since the late 80's. Yet, they are selling cards now in 2013 with 9 pin S-Video out.
But, this fool josh was trying to tell me my equipment is ancient. NO - TV was made in 2005. Older but certainly not ancient.
Maybe if they knew what they were talking about some of the problems wouldn't exist. Maybe if they didn't pull the BAIT AND SWITCH routines there wouldn't be these problems either. Maybe if they didn't hire ignorant, inbred white trash as employees there wouldn't be these problems. DEFINITELY in the future I will be ordering form anyone other than PCDIRECT.com.
WORST COMPANY ON EARTH TO TRY TO DO BUSINESS WITH.
Five days to get my card - not even the right card - being charged to return something that wasn't even what I ordered - does that sound like GOOD BUSINESS to you?
The guy "JOSH" is the most disgusting animal of a person I have ever had the DISPLEASURE of being forced to deal with and because of his attitude - I WOULD NEVER EVER DO BUSINESS with this company again for ANY reasons. So now, after waiting five days - spend another day fighting and being mad - now I have to wait another few days for them to send me some kind of ADAPTER so the card will even work!!!!!!
I am BEYOND DISGUSTED.
DON'T try to save money - go to a local store and buy what you need at normal prices - you DO get what you pay for in this world."