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posted Jan-12-2007 “I certainly apologize, we are currently restructuring our our store, previously we didn't have a CRM (Customer Relations Management System that we're working on) so most of our sales had to remember all their customers off the top of their head or keep track of them on their own (which they should be doing either way). We try to keep our prices very competitive and have a large selection for our customers in stock. Water cooling in 2004 was the new thing back then, and we have certainly changed our sales practices and we're also very much larger now.
-Van”
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posted Apr-29-2010 
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![Share](javascript:share_rating({"review_body":"I read a lot of bad things about PCcyber\u0027s stock\/service, but i personaly was completely satisfied with their service the 3 times I ordered from their website. I ordered 5x TP Link TL-WN321G Wireless G USB yesterday at 9:30am, and received them this morning! That is fast service. I am one satisfied PCCyber customer.","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/563418#comment563418","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"cedhebert","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First experience here with them... <br><br>I have ordered online, followed by an automated email confirming that they have received my order, but since two weeks, guess what? NOTHING, no sign of life, not even a confirmation that the items are in stock and that my order will soon be shipped. I have e-mailed them twice in two weeks, still no response. This is not a way of doing business on the Web. <br><br>Update: After 3 emails, they called me back and my order will finally be shipped. ","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/513699#comment513699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"cyberalized","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very disapointed with PC Cyber. they do offer good pricing on the web site.<br>I tried to order a Zalman water cooling kit from them as they had the best price i could find,I asked at the time if it would be the new revision of the kit due to a recall on it by Zalman, i was told that it would be and would ready for me to pick up in two days and i would get a call when it was in!! one week later after not getting any calls i started calling them, the first time i called i was told that it was on the way and would be there the next day. so i called the next day and again was told that it had been shipped from the supplier and would be there the next day for sure!. called the next again and was told that they had not recived the shippment that day yet and to check back in a few hours, 2 hours later i got a call from them telling me it was not coming for at least a week as they had to wait for it to come off back order due to the recall that i had asked about from day one.<br>at this point I canceled my order as i knew i could get it else where for a higher price but faster and the new revision.<br>I found that they seemed to not care at all about having me as a customer, and the customer service was very bad, based on this adventure i will never shop at PC Cyber ever again. I shop with other stores in the area and never have any problems even close to this.<br><br>EDIT:<br>Thanks for getting back to me 2 AND A HALF YEARS LATER!<br>also, i dont see how water cooling was \u0022new\u0022 in 2004 when lots of people and companys where doing it back then, in fact it is less popular today then it was in 2004. the product in question was the 2nd version from zalman, hardly \u0022new\u0022. companys like Koolance had been doing for years at that point. not having a \u0022CRM\u0022 seems like a weak excuse as every time i called they would look it up on a computer, i could hear the keyboard! i had an order # in ref to a data base system of some kind....<br><br>my opinion of PC Cyber has not changed as i have heard many stories of bad experiences with this store.","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/156380#comment156380","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"G_Herbert","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fraudulent seller!<br><br>This reseller advertised a brand new software but send me a opened box and USED OEM software which cannot be resold in the first place:<br>Microsoft Windows Small Business Server 2003 R2 Standard Edition w\/SP2 (SW-MS-T72-02193) <br><br>1. First of all, they did not deliver the product on time and after numerous calls and emails they shipped the product but a used one!<br><br>2. Product was used and the license sticker was removed\/peeled from another server machine and they were reselling it as brand new! When called and complained, first they said maybe it was opened by UPS (why would UPS put the sticker on a server machine and then peel it off and put it back in the package???), and then later they said maybe their vendor did it (???), and they eventually said they do not accept any return because it is opened!<br><br>3. Their act is clear fraud and I had to call Visa company to dispute the charges. Eventually they apologized and accepted to refund the product after Visa company got invloved. However, they never refunded the money for shipping back the product.<br><br>4. I would strongly advise you to be careful doing business with this company.<br><br>5. Everything said here is documented and pictures are available on file.<br>","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/513008#comment513008","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"IT_Buyer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 7 x Western Digital 500GB RAID Edition hard disks but received 7 x Dell-branded drives. No where on the site did it describe these as Dell-branded and I do not believe I get the same warranty if any warranty at all. A bit peeved that they didn\u0027t deliver what was advertised. On top of that, it took over a week to get my order with no contact. <br><br>Haven\u0027t ordered from since.","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/543442#comment543442","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"dag3n3ral","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This has been going on for over a year and expect some sort of remedy, explanation, apology...<br><br><br>October 2009 I was at the new Rideau St. pccyber store and related my pc configuration 3 times to the staff and was constantly re-assured that a new $280 4890ati video card upgrade would work in my pc. After hours of working with the card and configuration that evening it would not work at all.<br><br><br>When I called the next day I was told to come down to the store and they would \u0022fix me up\u0022. Upon arriving at the store within the hour the 3 employees said they did not talk to anyone on the phone that moring (I called the number listed for the Rideau st. store.) Actually it was the punky looking asian kid who called himself \u0022enzo\u0022 that did all the talking but the other employees were all around and did not disagree with him.<br><br><br>I was told that they would charge me a 20% restocking fee and when I tried to explain that it was testified to that the card would work in my pc by all the employees in the store the day before and also that some one indicated that I would get a full refund on the phone, there was not the slightest hint of an apology, empathy, sympathy, or understanding and in fact the kid behind the counter was smug and smirking, all this was transpiring in front of my 12 year old son whom I pride on making aware of consumer issues and rights.<br><br><br>As I left the store the smirking smart alec, enzo, kept repeating, \u0022have a nice day, have a nice day, have a nice day\u0022, so I marched right up Rideau St. to Canada Computers and bought all the parts for a new pc to house the card.<br><br><br>You can\u0027t get decent value for money if you don\u0027t know how to build a pc yourself. When a reseller does it for you the value is about half of what you paid for (unless you hand pick the parts yourself) and when you order from the oems (dell, hp, etc) the actual worth of components if bought at a store individually is about 25% of the total cost.<br><br><br>I regularly email pccyber and let them know how much money I have not spent there but at competitors stores, half expecting them to clue in and swallow their arrogance and pride and email me some sort of lame explanation. Nah, they do not even know how to do that.<br><br><br>I noticed recently that they now have an employee rating system on their web site - like they even care or read it, lmao.<br><br><br>I have written to whatever contact numbers pccyber provides and never gotten even the slightest acknowledgement. I even \u0022stepped up\u0022 and offered them to make me a quote on a new system I was going to put together which they did not respond to. Just bought it at a competitors store (Canada Computers). You all should check the prices I can not find a single item that is not more expensive at pccyber.<br><br><br>Having kept an eye on the IT reseller market I have noticed pccybers prices are getting worse and worse, like they are exploiting a dedicated bunch of mindless followers that just need to be made to feel good and have no idea how much money they are NOT saving. I have seen a lot of \u0022managers\u0022 that will buy anything you want to sell just as long as you talk to them, or at the most pretend you\u0027re their friend.<br><br>I have spent thousands of $ on IT since then at Canada Computers, as well as at some other businesses and pccyber doesn\u0027t even have the intestinal fortitude to be business professionals and offer some sort of explanation.<br><br><br>Reminds me of the cheap platic crap they used to hand out at their annual \u0022parties\u0022.<br><br>Never again and spread the word . . .","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/664605#comment664605","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"devils","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had bad experience with PCCyber more than once. I admit in the past it was worth it because sometimes they had items in hand that I can only buy online and wait for shipping. But recently I notice all their prices are higher than FutureShop and BestBuy. Add to that the fact that they charge15-20% for restocking, and it is clear I am better off buying from FS or BB.<br><br>Another note is that most people are arrogant and not really helpful. At least people in other stores are trying!<br><br>Will never buy from PCCyber again.","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/668083#comment668083","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"bmattar","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Just STAY AWAY FROM PC CYBER ... <br>They sold me 3Tb hard drives and didnt even know the hardware requirements of that kind of hard drives (you need a special EFI BIOS or a special PCI express card for your computer to recognize hard drives that hard 2.2Tb and above) ... And of course they wouldnt refound me because the product was opened ... They kept my hard drive for THREE weeks and promised to order a PCI express card for me ... Of course they didnt take my number so I had to call all the time to know if they recieved the card ... And guess what ? they wanted to sell that card to me 1.5 times its price on the internet ...<br>I just made up an excuse to go and get my hard drive and didnt buy the card to them ... I ordred it on the internet....<br><br>I AM NEVER COMING BACK TO THAT STORE.. Even their employees complained about their boss being CHEAP AS HELL .... ","link":"http:\/\/www.resellerratings.com\/store\/PC_Cyber_Computer_pccyber\/comment\/698659#comment698659","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Cyber_Computer_pccyber.jpg","store_name":"PC Cyber Computer \/ pccyber.com","username":"dadasane","rating":"1"}, "single");){kind=link}
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