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"I purchased a set of Corsair memory at the Clackamas store. The staff was rude and unhelpful when I made the purchase. Turned out the memory was BAD, and had some sticky substance all over one side of the memory. I went to return the memory and they actually accused me of ruining the memory with a static discharge. I proceeded to tell them that I am A+ certified and used a wrist strap. Without saying the actual words, they accused me of lying. After 20 minutes of arguing with the salesman, he finally gave me my money back.
I will NEVER shop their again, and would rather pay more at some of the other retailers in the area rather then deal with them again."
"I was very pleased with the way everyone greeted me when I entered the store. There seemed to be a very pleasant atmosphere. One of the things that turns me off from many of the large electronics retailers is service: these large guys never seem to have anyone that knows anything or none of the kids there seem to want to help customers! That is never my experience at Pc Club--it is a small store with personal service and warehouse prices! Also I like it that Pc Club lets me order online and recieve free shipping to the store in my area. One last thing, I think these guys have a better chance of longevity than some of the local Mom/Pop stores--last year my friend bought a computer (and warranty) at a small local retailer and guess what; that store is out of business (and so is the warranty)! Pc Club may not be able to cover every single thing a guy needs all of the time, but it's nice to be treated like a friend when you go into a store."
This review was modified by mdevader on April 13 2004 01:20:46 PM
"I have been a customer at this store for the past 5 or 6 years because I am treated as a professional by professionals. Their customer service and prompt attention are key to the success of my business. Many thanks......"
This review was modified by Davblase on March 24 2004 06:11:19 AM
"In march of last year I ordered an Enpower laptop from PC Club, and about a week later received the laptop..
The laptop was absolutely great until just after halloween. When all of a sudden it starts turning itself off magically. That is when I figure out that the laptop is not charging properly anymore.
The laptop was then taken back into the Mesa, AZ B&M (where it was purchased) and I was told it could take up to a month for it to be repaired since it had to be shipped out.
About a week later the manager of the Mesa store called me to explain that there was "physical damage" to the power connector and therefore it would not be covered under warranty. Needless to say I balked @ the prospect of paying the 150$$ to repair a product that has not been dropped. At this point the manager told me he would look into it furhter and call me back.
A week or so later I called the store since I heard no information. Was told they would call me back.
Another week or so later I stop by the store. Still no information. Was told they would call me back.
Another call still no information adn of course an unfulfilled promise to call me back yet again.
Christmas eve.... call them they promise to find out and call me back.. ( I sense a pattern?? )
Christmas Eve... I fire off an email to 3 selected corporate officials....
That niten get a phone call from a woman @ PC Club who can barely speak english clearly and basically all she does is tell me that I have to pay to fix a product under warranty even tho she herself admitted that it was not my fault. Sh also told me that even tho they have had my laptop for well over a month that if I did agree to pay for the repairs it would STILL TAKE 2 MORE WEEKS for me to get back a product I paid for and own. Basically then a phone call was set up for Fri Morning (today Dec 26,2003) to see if we could come to an amicable resolution since they have had the laptop for well over a month and it is still not fixed. The reason why the call was ended was because the lady on the phone apparently had no power to do any type of resolution except call me and make me irate on Christmas Eve.
She kept stating that she did not know what time they would be able to call. To which I informed her it must be an AM call because I was leaving town @ noon and would not be back for about a week and I want to get this situation resolved asap.
And from reading previous posts it appears that PC club looks for any reason possible to find a way to use the "physical damage" excuse to weasel their way out of any warranty issues that may arise. Also on top of that it appears that the only way to get any type of response out of them as far as customer service problems appears to be that you have to become the "squeaky wheel" and then I'm still not sure if they will resolve things in a way to be acceptable to the customer. Which the last time I checked an abundance or lack of customers is what amkes or breaks a company and repeat business/word of mouth can do more for a company thatn an ad will ever do ( good or bad ).
Also I have noted from reading their own forums that it seems like a fairly often problem with their B&M's and their online store that my situation appears to be a pretty normal thing.
[update] Well it is now the nite of the 26th and I am already at my trip destination. Of course as expected I did NOT hear from them before I left on my trip like they said I would.... [/update]"
This review was modified by AzKidd69 on December 26 2003 07:18:21 PM
"I purchased 2x512MB Kingston HyperX DDR on sale for $111.98 + $10 shipping. After waiting for 3 days for the product to arrive, I received an email saying "Your online order xxxxx-xxxxxxxxxx has been canceled. An order is only canceled if there was a problem processing your order or if it was canceled by your request. We are sending you this notice to inform you of your order status." Well I contacted them to inquire as to the problem and they told me they no longer had the item in stock. I asked them how they sold me an item that was not in stock and they had no answer. I asked them to provide a substitute item at the same price and they declined, preferring to not provide adequate customer service.
Number 1 - A quality company has an online ordering system that will not allow you to place an order for items that are not in stock.
Number 2 - A quality company always makes an offer when they screw up."
"I bought a Gigafast wireless B USB adapter which I dont understand how to set up the network configuration. After I went to their City of Industry store and had their technician help me out. They even showed me how to do it. I think they have really good service which other place wont even care about. I think I will keep shopping at PC Club if I need any computer parts."
This review was modified by daisychen on March 21 2004 09:45:19 PM
"A++++ Made Purchase and Everything went smooth and item arrived by the time more than i expected. And When i have a question to compare a items and have questions for items the customer service is super they referral me right item. Im glad with it."
"I went in to PC Club in Tacoma for the first time (off of their Computer User ad). I was helped by Dane and was VERY impressed by his approach to me and giving me the freedom to roam. When I asked him for his help, he was great. He answered my questions and took the time to show me the hard drives. When I inquired about a sale on cdr's, he not only looked it up in the ad, but when online as well. Well, I found my copy of the ad and the sale was over........but he went out of his way for only a couple of dollars off an item. I refer a lot of people who need computers built, parts, etc....I will be sure to refer them to PC Club. I was a first time customer today, but will be a customer for a long time to come....and if the employee or the supervisor gets this feedback, please thank Dane again for me. Thanks, Gary Burkhart"
This review was modified by garyburkhart on March 15 2004 02:24:49 PM
"Fantastic staff, inventory & knowledge base. I worked directly with the store manager, Jed, who helped me troubleshoot my PC's problem. Jed gave me a list of options and his opinion on what would work out best for me. Prices were comparable with online stores & the whole experience was a plus. Thanks PC Club!"
"I have been buying from The pcclub store on W.Sahara for months, as a new upcomming new business owner. I feel the customer care a knowledge that thay pass on for free is the best I have seen in years. I have spent over 3 thousand dollars last year, rebuilding my computers. an is looking to build a new one to keep my business up to date with the latest equipment. thanks to the staff at pcclub in Las Vegas "
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![Share](javascript:share_rating({"review_body":"I was very pleased with the way everyone greeted me when I entered the store. There seemed to be a very pleasant atmosphere. One of the things that turns me off from many of the large electronics retailers is service: these large guys never seem to have anyone that knows anything or none of the kids there seem to want to help customers! That is never my experience at Pc Club--it is a small store with personal service and warehouse prices! Also I like it that Pc Club lets me order online and recieve free shipping to the store in my area. One last thing, I think these guys have a better chance of longevity than some of the local Mom\/Pop stores--last year my friend bought a computer (and warranty) at a small local retailer and guess what; that store is out of business (and so is the warranty)! Pc Club may not be able to cover every single thing a guy needs all of the time, but it\u0027s nice to be treated like a friend when you go into a store.","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/136640#comment136640","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"mdevader","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been a customer at this store for the past 5 or 6 years because I am treated as a professional by professionals. Their customer service and prompt attention are key to the success of my business. Many thanks......","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/132944#comment132944","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"Davblase","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In march of last year I ordered an Enpower laptop from PC Club, and about a week later received the laptop.. <br><br><br>The laptop was absolutely great until just after halloween. When all of a sudden it starts turning itself off magically. That is when I figure out that the laptop is not charging properly anymore.<br><br>The laptop was then taken back into the Mesa, AZ B&M (where it was purchased) and I was told it could take up to a month for it to be repaired since it had to be shipped out. <br><br>About a week later the manager of the Mesa store called me to explain that there was \u0022physical damage\u0022 to the power connector and therefore it would not be covered under warranty. Needless to say I balked @ the prospect of paying the 150$$ to repair a product that has not been dropped. At this point the manager told me he would look into it furhter and call me back.<br><br>A week or so later I called the store since I heard no information. Was told they would call me back.<br><br>Another week or so later I stop by the store. Still no information. Was told they would call me back.<br><br>Another call still no information adn of course an unfulfilled promise to call me back yet again.<br><br>Christmas eve.... call them they promise to find out and call me back.. ( I sense a pattern?? )<br><br>Christmas Eve... I fire off an email to 3 selected corporate officials....<br><br>That niten get a phone call from a woman @ PC Club who can barely speak english clearly and basically all she does is tell me that I have to pay to fix a product under warranty even tho she herself admitted that it was not my fault. Sh also told me that even tho they have had my laptop for well over a month that if I did agree to pay for the repairs it would STILL TAKE 2 MORE WEEKS for me to get back a product I paid for and own. Basically then a phone call was set up for Fri Morning (today Dec 26,2003) to see if we could come to an amicable resolution since they have had the laptop for well over a month and it is still not fixed. The reason why the call was ended was because the lady on the phone apparently had no power to do any type of resolution except call me and make me irate on Christmas Eve.<br><br>She kept stating that she did not know what time they would be able to call. To which I informed her it must be an AM call because I was leaving town @ noon and would not be back for about a week and I want to get this situation resolved asap.<br><br>And from reading previous posts it appears that PC club looks for any reason possible to find a way to use the \u0022physical damage\u0022 excuse to weasel their way out of any warranty issues that may arise. Also on top of that it appears that the only way to get any type of response out of them as far as customer service problems appears to be that you have to become the \u0022squeaky wheel\u0022 and then I\u0027m still not sure if they will resolve things in a way to be acceptable to the customer. Which the last time I checked an abundance or lack of customers is what amkes or breaks a company and repeat business\/word of mouth can do more for a company thatn an ad will ever do ( good or bad ). <br><br>Also I have noted from reading their own forums that it seems like a fairly often problem with their B&M\u0027s and their online store that my situation appears to be a pretty normal thing.<br><br>[update] Well it is now the nite of the 26th and I am already at my trip destination. Of course as expected I did NOT hear from them before I left on my trip like they said I would.... [\/update]","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/114469#comment114469","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"AzKidd69","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased 2x512MB Kingston HyperX DDR on sale for $111.98 + $10 shipping. After waiting for 3 days for the product to arrive, I received an email saying \u0022Your online order xxxxx-xxxxxxxxxx has been canceled. An order is only canceled if there was a problem processing your order or if it was canceled by your request. We are sending you this notice to inform you of your order status.\u0022<br>Well I contacted them to inquire as to the problem and they told me they no longer had the item in stock. I asked them how they sold me an item that was not in stock and they had no answer. I asked them to provide a substitute item at the same price and they declined, preferring to not provide adequate customer service. <br><br>Number 1 - A quality company has an online ordering system that will not allow you to place an order for items that are not in stock.<br><br>Number 2 - A quality company always makes an offer when they screw up.","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/204052#comment204052","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"majestyk007","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a Gigafast wireless B USB adapter which I dont understand how to set up the network configuration. After I went to their City of Industry store and had their technician help me out. They even showed me how to do it. I think they have really good service which other place wont even care about. I think I will keep shopping at PC Club if I need any computer parts.","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/132495#comment132495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"daisychen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A++++ Made Purchase and Everything went smooth and item arrived by the time more than i expected. And When i have a question to compare a items and have questions for items the customer service is super they referral me right item. Im glad with it.","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/349287#comment349287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"devoone","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I went in to PC Club in Tacoma for the first time (off of their Computer User ad).<br>I was helped by Dane and was VERY impressed by his approach to me and giving me the freedom to roam. When I asked him for his help, he was great. He answered my questions and took the time to show me the hard drives.<br>When I inquired about a sale on cdr\u0027s, he not only looked it up in the ad, but when online as well. Well, I found my copy of the ad and the sale was over........but he went out of his way for only a couple of dollars off an item.<br>I refer a lot of people who need computers built, parts, etc....I will be sure to refer them to PC Club. I was a first time customer today, but will be a customer for a long time to come....and if the employee or the supervisor gets this feedback, please thank Dane again for me.<br>Thanks,<br>Gary Burkhart","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/131273#comment131273","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"garyburkhart","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic staff, inventory & knowledge base. I worked directly with the store manager, Jed, who helped me troubleshoot my PC\u0027s problem. Jed gave me a list of options and his opinion on what would work out best for me. Prices were comparable with online stores & the whole experience was a plus. Thanks PC Club!","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/116259#comment116259","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"jmoren","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been buying from The pcclub store on W.Sahara for months, as a new upcomming new business owner. I feel the customer care a knowledge that thay pass on for free is the best I have seen in years. I have spent over 3 thousand dollars last year, rebuilding my computers. an is looking to build a new one to keep my business up to date with the latest equipment. thanks to the staff at pcclub in Las Vegas ","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/133141#comment133141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"cmoore1","rating":"5"}, "single");){kind=link}
"I purchased a set of Corsair memory at the Clackamas store. The staff was rude and unhelpful when I made the purchase. Turned out the memory was BAD, and had some sticky substance all over one side of the memory. I went to return the memory and they actually accused me of ruining the memory with a static discharge. I proceeded to tell them that I am A+ certified and used a wrist strap. Without saying the actual words, they accused me of lying. After 20 minutes of arguing with the salesman, he finally gave me my money back.
I will NEVER shop their again, and would rather pay more at some of the other retailers in the area rather then deal with them again."