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Store Rating and Reviews PC Bay

Homepage: http://store.yahoo.com/pcbay1/ Shop Now at PC Bay
Overall Customer Satisfaction Rating  
Six-Month Rating: 0.00 / 10
Six-Month Reviews: 1
Lifetime Reviews: 34

   


Lifetime Rating: 9.04 / 10
All Stores Avg.: 8.15
7.50 Pricing of Products and Services
0.00 Likelihood of Future Purchases
10.00 Shipping and Packaging
2.50 Customer Service
0.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 34 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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 PC Bay Customer Reviews
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Reviews 1 - 15 of 24
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Very Dissatisfied
Reviewer: nestco
Click Here to See the Profile for nestco

9/24/09 4:24 PM
I had seen all the good reviews for PCBAY and found that they had the router that I had been looking for in a refurbished model for a substantial savings. I ordered the router and received it quickly. I did not have the opportunity to immediately set it up but when I did I discovered that the unit was defective. I called and got a return authorization and had to pay the return shipping costs. I was then contacted and advised that they would replace the unit or refund my money. I was really hesitant about ordering another unit for fear that it too might be defective. I mean the return cost $12 and many of those would far outweigh the savings.  
I was advised that there would be a restocking charge even though the unit was defective should I not want the replacement. I did not think that under the circumstances that I should be charged a restocking fee but they felt differently.  
They might be ok for new products but I am very hesitant of refurbished from them.  

Very Satisfied
Reviewer: mdofpc
Click Here to See the Profile for mdofpc

3/14/09 2:43 PM
"This is an excellent seller. I had ordered the wrong item which I wasn't aware of until it arrived. I contacted the seller immediately and they agreed that if I returned the item back to them that I could purchase the correct item for the difference in cost and they would get it out right away. Their customer service was excellent and they were a pleasure to do business with!"

Very Satisfied
Reviewer: jeffersonkim
Click Here to See the Profile for jeffersonkim

1/22/09 3:08 PM
They delivered quickly! Can't complain.  
 
I was a little wary because the last review was in 2006, but I was happy.

Very Satisfied
Reviewer: gruvy9000
Click Here to See the Profile for gruvy9000

12/16/06 11:16 PM
Great experience purchasing from this seller.  
Ordered item late Wed night and it was at my door on Sat (and this is with USPS shipping from CA to MS).  
Very fast.  
Would definitely do business with again.

Very Satisfied
Reviewer: scottws
User Rating: 
Click Here to See the Profile for scottws

11/3/06 9:35 PM
I found this store to have an excellent price on a Linksys WRT54GL wireless-G router. I had never heard of PCBAY before, but I decided to give them a chance.  
 
I received a confirmation e-mail shortly after placing my order containing a UPS tracking number. My order shipped the next day, and arrived in perfect condition at my door three days following.  
 
I was very satisfied with my first experience with PCBAY and would not hesitate to do business with them again in the future.

Very Satisfied
Reviewer: hk165
Click Here to See the Profile for hk165

12/6/05 1:36 PM
I bought a wireless adapter from these guys and it was a great deal. Shipping was very good as was the communications. These guys need to teach alot of venders.

Very Satisfied
Reviewer: danpmx
Click Here to See the Profile for danpmx

12/30/04 2:50 PM
Excellent buying experience! Great value! Ordered it early Monday morning had it set up by noon on Thursday. Tracking was a little confusing, as it took me a little bit to figure out exactly which number to use. Overall, I was very pleased.

Very Satisfied
Reviewer: krazyche3to
User Rating: 
Click Here to See the Profile for krazyche3to

12/11/04 12:15 AM
Excellent and fast shipping. Everything came perfect and exactly as described. Can't wait to purchase from again next time.

This review was modified by its author, krazyche3to, on 12/11/04 1:16 AM.

Very Satisfied
Reviewer: Sotiris_
Click Here to See the Profile for Sotiris_

8/21/04 9:44 AM
I got a D-Link DI-604 4PORT ROUTER at a great price of $36 + $23 USPS Basic Shipped to Cyprus(EU). Item arrived in excellent condition.  
A+ Seller. :)

This review was modified by its author, Sotiris_, on 8/21/04 9:46 AM.

Very Satisfied
Reviewer: noodlez84
User Rating: 
Click Here to See the Profile for noodlez84

4/5/04 8:52 AM
Everything went smoothly, and my power supply was shipped quickly. No problems. PCBay kept me informed of the status of my order via email.

Somewhat Satisfied
Reviewer: nakarti
Click Here to See the Profile for nakarti

10/8/03 12:21 AM
Given that the Low -recent- rating is due solely to one *Character whom I was going to send a snide comment about expecting a refund half a year after purchasing, which no sane retailer I have *ever* seen will do, I ordered a 6-in-1 USB flash reader tonight, and will update when I get it.  
Can say that pricewatch does not match website(by $2) and they have no guarantee method for the special price.

Very Dissatisfied
Reviewer: reimontana
Click Here to See the Profile for reimontana

7/18/03 4:57 PM
AVOID pcbay.com Don't let them screw you too.  
 
Avoid these guys on Toner cartridges. They sold me a defective product, and refuse to RMA because it is over 30 days. I bought a toner cartridge, not knowing how long my current cartridge would last. It lasted another year and 4 months. This week, I swapped out to the pcbay cartridge, and it leaves extra toner on the page. They ignored two emails (no reply) and when I called them, the RMA guy was rude and declined to take care of the situation, since it was outside the timeframe.  
 
If you are stocking up for the future, buy from someone else, as their RMA policy is weak.  
 
Note: It took them over two weeks to get me the cartridge from when I ordered, so they weren't very fast in the shipping department (except the part about charging my credit card)  
 
AVOID pcbay.com

Very Satisfied
Reviewer: Alt-Tab
Click Here to See the Profile for Alt-Tab

5/2/03 3:35 PM
Once again, PC Bay comes through with a good remanufactured laser toner cartridge at a very low price with fast shipping. I love these guys!

Neither Satisfied Nor Dissatisfied
Reviewer: hunger
Click Here to See the Profile for hunger

3/22/03 12:26 PM
good prices, fast delivery no probs at all, product was shipped just fine, no dents or anything on the shipping box, well packed

Very Satisfied
Reviewer: rhaskett
Click Here to See the Profile for rhaskett

2/27/03 8:57 PM
I ordered a CD-RW and it worked fine. The order arrived very quickly.

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