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"Despite the lure of a great deal PC video on line falls short in every area. I purchased a TV from them almost three weeks ago, and still do not have a TV. or a valid tracking number. Their customer service has do nothing but give me and my wife the run around. i have spent over five hours on hold with them, and have recieved nothing but the run around. They have threaten a 10% restocking fee if I cancel. BUYER BEWARE!!!!"
"- On July 23 2006, I ordered a Panasonic TH50P500U (a PC compatible model) from PriceMad for $3,148. - A few days after PriceMad shipped me a totally different unit (TH50P60U a non-PC Compatible model for which I had no use) for $3,248. - After several unsuccessful telephone calls, then as many unanswered e-mails, on October 12, I decided to file a complain with my credit card. - On November 29, I sent a certified letter to PriceMad to suggest a settlement for our dispute. - On February 1st 2007, PriceMad finally indicated that it was willing to settle the matter along the lines suggested on my November 29 letter mentioned above: We agreed that I would keep the wrong television set at a reduced price of $1,910, the cheapest discounted price advertised on the web that day. - Instead of refunding me $3,248 (the amount originally billed) and charging me $1,910 (the amount agreed upon), or simply refunding me the difference ($1,338), PriceMad charged me $1,910 on top of the $3,248 already paid for a total $5,158. - My credit card was unsuccessful in attempting to retrieve the overcharged of $3,248. - A formal complain has been filed with the New York Attorney General, the Better Business Bureau and several other consumer agencies. Other civil and penal actions are underway. - I since resold the TV to a neighbor at a small lost for $1,800 and ordered the model I wanted from "ShopDigitalOnline" which sent me the model I wanted at the price they advertised.
Should I add that I would advise you to stay away from PriceMad and its team of professional crooks?"
"In addition to trying to sell me an extended warranty on a TV whose manufacturer was offering a free 5-year in-home warranty, I was also told that my order could not be shipped to my house unless I paid an extra $50, since I was not a business. This was not mentioned on the website. I ended up buying the TV from someone who charged the same price as the "new" price, but at least they were up front about it. I will avoid them in the future. "
"Placed the order ($3000 plasma TV) and called to confirm that it was in stock. Was told that it was. Called again a week later only to be told that it was backordered for 2 weeks. Only up side is that they did NOT charge my credit card. [edit] To be fair, the TV is backordered EVERYWHERE. The issue I have was the way the situation was handled."
This review was modified by rhb66 on October 10 2005 08:25:49 AM
"I am a first time buyer of PCVideoOnline. The order process was very organized and easy to follow. It also took very little time to complete. The order was shipped promptly and well packaged."
"Here is my experience with PCVideoOnline.com buying the Panasonic 42PWD7UY Plasma Flat Screen
Day 1 Placed order online. Received email confirmation stating total price of $1716 and that "due to security reasons and high fraud incidents" I need to call in for my confirmation number.
Called the number, gave them my order number and asked for my confirmation number, but instead the guy tries to sell me a wall mount for $99. I say no and he says call back later for a confirmation number
Called later and the guy does not give me confirmation number still because he says it doesn't get delivered by UPS, but by a freight company instead. I ask when will it be delivered and he says call back in a couple days.
Day 3 Call for delivery schedule, he says "It's already shipped buddy." I ask him when, he says it should go out Monday or Tuesday.
Day 6 Call for order status, they give me a tracking number and the number of an AdmiralUSA.com to find out order status. Call Admiral.com and they state that one of their local agents has the tv and I need to call them to schedule a delivery. Call this "local agent" which turns out to be some company called Fast Fleet with a (908) area code. They say they deliver M-F so I schedule delivery for 4/13/05
Day 8 Took the day off as Fast Fleet gave the cable company response of "between 12-5". Got to be around 4:30 and they still hadn't come so I was getting worried, I called them and they said he was stuck in traffic. Finally, around 5:30, the TV arrived.
Conclusion - I must admit that I saw all the reviews on this website AFTER I placed my order so needless to say I was worried that I had made a mistake. The company definitely does not give you the warm and fuzzies I typically like in my online retailers, but to their credit they always answered the phone (though I had to wait upwards of 10 minutes on hold) and in the end I got the product exactly 6 business days after I ordered. I mounted my TV last night and popped in The Incredibles and the picture is AWESOME. As for PCVideoOnline, well, I've described my experience so YOU decide what to do."
"I've been very skeptical of online stores based in nyc due to a previous bad experience with a different store, but everything went very smooth with my transaction with pcvideoonline.com and i would shop here again."
"I HAD A GREAT EXPERIENCE WITH THIS COMPANY. THEY GAVE ME GREAT SERVICE. I PLACED MY ORDER OVER THE PHONE I WANTED AN ACCESSORY THAT THEY DIDNT HAVE IN STOCK. AND THEY FOUND IT FOR ME, CALLED ME BACK AND SOLD IT TO ME AT A GOOD PRICE. "
"I ordered a Sony 50" LCD TV from this company May 4 through their website. I called the next day to confirm the order. The salesman, Steve, confirmed my order, but he tagged on an additional 7% shipping insurance fee (not mentioned on the website), which was an additional $220 on top of my order. After I agreed, Steve offered expedited shipping and said I would receive my item within a week and a half. I decided to call on May 17 to check the status of my order. After being put on hold for 15 mins, I was transferred to 2 different people who took my order #, a "manager" named Tony , came on the phone and said "The box is too big and no shipping company wants to handle it." I told him I was guaranteed a week & a half, and he kept putting me on hold. When he comes back on, he said he could all of a sudden send out my TV the next day. I called my credit card company the next day and found that it was not charged and my TV was STILL NOT sent out as Tony had told me. I called PCVideo and cancelled my order w/ Steve with no hassles. I then posted a negative rating describing my experience with this company. When I get in to work the next day, May 19, I get a call from Tony begging me to change the rating, saying that his boss was upset w/ him. His boss, Jimmy, then gets on and apologizes for the poor service and tries to make other deals w/ me, trying to offer cleaning products!! I wouldn't budge, & he asked me to change the rating. When I said I wouldn't do that either, he THREATENED to charge restocking fees (for an item that was never shipped out), to put me on their collections, & damage my credit. He also called me a liar for the negative rating. First he acknowledges the poor service, then he threatens me. Very poor, unethical business practice! I told him to Get over it, that I wasn't buying from them, and replies "I'm beyond that now, I don't want you to buy from us." He concludes by saying "If you really want to squash this, all you have to do is change the rating. This is reported to the NY BBB. Legal action against them is pending."
I called around 5pm on a Friday to ask about a Toshiba at a great price. I was told that it was a refurb and did I really want a refurb? For $100 I could get a new one. That sounded good to me so I went with that. I then hesitated and said I was going to wait until Saturday to make the order. Then Jimmy Barnet said they won't be open on Monday and I would miss the deal. I said, "is the computer on sale or something?" and he said yes and the deal was over at the end of the day. So I did it. (I'm pretty sure there was no sale, I think he was afraid he would loose the sale). Then the salesman started realign off charges. It was that easy. I then realized I had not done a check on this company I had only seen that they had 3 stars. As I read negative post after negative post I got really afraid. One person said that they called about one computer and were talked out of it and talked into a more expensive one. That happened to me. Another said they charged a mysterious fee and a shipping and both were high. I did my math and realized the same thing happened to me. Another person called and said that the salesman said the computer was new but it was really a class A refurb. The computer they sold me was in fact a refurbished one and not new as represented. It was at this point I realized I made a serious mistake. Not only did I fall for every trick, I was really concerned that they would take forever to ship my computer if it really was in stock (as many stated on the web). I called back and no one answered, not even an answering machine. I then called American Express and stated the above and asked what I could do. The computer had not shipped and I doubted that they had run the card. The Amex person said that they had my back and to simply email PCVideoOnline and request the order be canceled and to keep a record of the email. I wrote a very direct and polite letter and simply asked that my order be canceled ASAP. THIS IS WHERE IT GETS CRAZY
I called and talked to Jimmy Barnet on 4/19/04 (although I think I was really talking to Steve). I said I would like to cancel my order. He asked why. I said I simply wanted to cancel my order. This is when he raised his voice and immediately went on the defensive. He then began to up sell me. He would get a better computer at the same price. I stated I wanted to cancel my order. He then stated there would be a charge to do that. I told him Amex said if he charged to cancel the order I was to turn the situation over to Amex. I told him this. Then he said he would take the $106 dollars off my price if I still ordered from them. Trust me, it was tempting but I knew it would be bad if I did. I held tight. He demanded to know why I was canceling. I gave him answers below: When I told him that they said the computer was "new" but neglected to mention it was a rufurb he had nothing to say in response.
When I said I didn't know what the percentage charge was for in the original quote he ignored the question.
He then said if I was buying from someone else then I was buying from were a bunch of monkeys in a basement in the Bronx.
He then became upset that I was calling him a liar even though he had not lied to me yet (even though they did lie about the computer being new and couldn't explain the percentage charge).
THE CRAZY PART I said, "look, I have read thread after thread how you took money and didn't have the part in stock, or it didn't ship for a week or that you treated customers badly. I don't feel comfortable using your company, I just want to cancel my order". He said, "WELL YOU WILL BE PLAYING WITH YOUR CREDIT FOR A LONG TIME AFTER THIS.....AND HUNG UP ON ME!
Everything I had concerns about with this company were proven in a single conversation with Jimmy Barnet .
I called Amex immediately and told this story. They said they had my back and not to worry about the credit threat. They said they would take from here. I felt better about my phone call at that point but I hate to think anyone would use this company.
I am the marketing person for a large online company. We take orders everyday just like PCVideoOnline.com. I know what it takes to process an order. My request to cancel an order before it was shipped should not have been a big deal. It should not cost $106 to cancel an order. I should not have my credit threatened by the "manager" of PCVideoOnline.com. My next letter is to the Better Business Bureau. "
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posted Mar-09-2007 
This review was modified by 
![Share](javascript:share_rating({"review_body":"- On July 23 2006, I ordered a Panasonic TH50P500U (a PC compatible model) from PriceMad for $3,148.<br>- A few days after PriceMad shipped me a totally different unit (TH50P60U a non-PC Compatible model for which I had no use) for $3,248. <br>- After several unsuccessful telephone calls, then as many unanswered e-mails, on October 12, I decided to file a complain with my credit card.<br>- On November 29, I sent a certified letter to PriceMad to suggest a settlement for our dispute.<br>- On February 1st 2007, PriceMad finally indicated that it was willing to settle the matter along the lines suggested on my November 29 letter mentioned above: We agreed that I would keep the wrong television set at a reduced price of $1,910, the cheapest discounted price advertised on the web that day.<br>- Instead of refunding me $3,248 (the amount originally billed) and charging me $1,910<br>(the amount agreed upon), or simply refunding me the difference ($1,338), PriceMad charged me $1,910 on top of the $3,248 already paid for a total $5,158.<br>- My credit card was unsuccessful in attempting to retrieve the overcharged of $3,248.<br>- A formal complain has been filed with the New York Attorney General, the Better Business Bureau and several other consumer agencies. Other civil and penal actions are underway. <br>- I since resold the TV to a neighbor at a small lost for $1,800 and ordered the model I wanted from \u0022ShopDigitalOnline\u0022 which sent me the model I wanted at the price they advertised.<br><br>Should I add that I would advise you to stay away from PriceMad and its team of professional crooks?","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/305558#comment305558","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"alainjlazard","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In addition to trying to sell me an extended warranty on a TV whose manufacturer was offering a free 5-year in-home warranty, I was also told that my order could not be shipped to my house unless I paid an extra $50, since I was not a business. This was not mentioned on the website. I ended up buying the TV from someone who charged the same price as the \u0022new\u0022 price, but at least they were up front about it. <br>I will avoid them in the future. <br>","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/301490#comment301490","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"bigfig5","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed the order ($3000 plasma TV) and called to confirm that it was in stock. Was told that it was. Called again a week later only to be told that it was backordered for 2 weeks. Only up side is that they did NOT charge my credit card.<br> [edit] To be fair, the TV is backordered EVERYWHERE. The issue I have was the way the situation was handled.","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/224191#comment224191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"rhb66","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a first time buyer of PCVideoOnline. The order process was very organized and easy to follow. It also took very little time to complete. The order was shipped promptly and well packaged.","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/213491#comment213491","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"chanders","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Here is my experience with PCVideoOnline.com buying the Panasonic 42PWD7UY Plasma Flat Screen<br><br>Day 1<br>Placed order online. Received email confirmation stating total price of $1716 and that \u0022due to security reasons and high fraud incidents\u0022 I need to call in for my confirmation number. <br><br>Called the number, gave them my order number and asked for my confirmation number, but instead the guy tries to sell me a wall mount for $99. I say no and he says call back later for a confirmation number<br><br>Called later and the guy does not give me confirmation number still because he says it doesn\u0027t get delivered by UPS, but by a freight company instead. I ask when will it be delivered and he says call back in a couple days.<br><br>Day 3<br>Call for delivery schedule, he says \u0022It\u0027s already shipped buddy.\u0022 I ask him when, he says it should go out Monday or Tuesday.<br><br>Day 6<br>Call for order status, they give me a tracking number and the number of an AdmiralUSA.com to find out order status.<br>Call Admiral.com and they state that one of their local agents has the tv and I need to call them to schedule a delivery.<br>Call this \u0022local agent\u0022 which turns out to be some company called Fast Fleet with a (908) area code. They say they deliver M-F so I schedule delivery for 4\/13\/05<br><br>Day 8<br>Took the day off as Fast Fleet gave the cable company response of \u0022between 12-5\u0022. Got to be around 4:30 and they still hadn\u0027t come so I was getting worried, I called them and they said he was stuck in traffic. Finally, around 5:30, the TV arrived.<br><br>Conclusion - I must admit that I saw all the reviews on this website AFTER I placed my order so needless to say I was worried that I had made a mistake. The company definitely does not give you the warm and fuzzies I typically like in my online retailers, but to their credit they always answered the phone (though I had to wait upwards of 10 minutes on hold) and in the end I got the product exactly 6 business days after I ordered. I mounted my TV last night and popped in The Incredibles and the picture is AWESOME. As for PCVideoOnline, well, I\u0027ve described my experience so YOU decide what to do.","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/201187#comment201187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"grayrockravens","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been very skeptical of online stores based in nyc due to a previous bad experience with a different store, but everything went very smooth with my transaction with pcvideoonline.com and i would shop here again.","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/178157#comment178157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"fongyuen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I HAD A GREAT EXPERIENCE WITH THIS COMPANY. THEY GAVE ME GREAT SERVICE. I PLACED MY ORDER OVER THE PHONE I WANTED AN ACCESSORY THAT THEY DIDNT HAVE IN STOCK. AND THEY FOUND IT FOR ME, CALLED ME BACK AND SOLD IT TO ME AT A GOOD PRICE. ","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/154541#comment154541","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"goodguy22","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Sony 50\u0022 LCD TV from this company May 4 through their website. I called the next day to confirm the order. The salesman, Steve, confirmed my order, but he tagged on an additional 7% shipping insurance fee (not mentioned on the website), which was an additional $220 on top of my order. After I agreed, Steve offered expedited shipping and said I would receive my item within a week and a half. I decided to call on May 17 to check the status of my order. After being put on hold for 15 mins, I was transferred to 2 different people who took my order #, a \u0022manager\u0022 named Tony , came on the phone and said \u0022The box is too big and no shipping company wants to handle it.\u0022 I told him I was guaranteed a week & a half, and he kept putting me on hold. When he comes back on, he said he could all of a sudden send out my TV the next day. I called my credit card company the next day and found that it was not charged and my TV was STILL NOT sent out as Tony had told me. I called PCVideo and cancelled my order w\/ Steve with no hassles. I then posted a negative rating describing my experience with this company. When I get in to work the next day, May 19, I get a call from Tony begging me to change the rating, saying that his boss was upset w\/ him. His boss, Jimmy, then gets on and apologizes for the poor service and tries to make other deals w\/ me, trying to offer cleaning products!! I wouldn\u0027t budge, & he asked me to change the rating. When I said I wouldn\u0027t do that either, he THREATENED to charge restocking fees (for an item that was never shipped out), to put me on their collections, & damage my credit. He also called me a liar for the negative rating. First he acknowledges the poor service, then he threatens me. Very poor, unethical business practice! I told him to Get over it, that I wasn\u0027t buying from them, and replies \u0022I\u0027m beyond that now, I don\u0027t want you to buy from us.\u0022 He concludes by saying \u0022If you really want to squash this, all you have to do is change the rating. This is reported to the NY BBB. Legal action against them is pending.","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/142483#comment142483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"cat1978","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" I WOULDN\u0027T TRUST THEM WITH MY MONEY. <br><br>I called around 5pm on a Friday to ask about a Toshiba at a great price. I was told that it was a refurb and did I really want a refurb? For $100 I could get a new one. That sounded good to me so I went with that. I then hesitated and said I was going to wait until Saturday to make the order. Then Jimmy Barnet said they won\u0027t be open on Monday and I would miss the deal. I said, \u0022is the computer on sale or something?\u0022 and he said yes and the deal was over at the end of the day. So I did it. (I\u0027m pretty sure there was no sale, I think he was afraid he would loose the sale). Then the salesman started realign off charges. It was that easy.<br>I then realized I had not done a check on this company I had only seen that they had 3 stars. As I read negative post after negative post I got really afraid. One person said that they called about one computer and were talked out of it and talked into a more expensive one. That happened to me. Another said they charged a mysterious fee and a shipping and both were high. I did my math and realized the same thing happened to me. Another person called and said that the salesman said the computer was new but it was really a class A refurb. The computer they sold me was in fact a refurbished one and not new as represented. It was at this point I realized I made a serious mistake. Not only did I fall for every trick, I was really concerned that they would take forever to ship my computer if it really was in stock (as many stated on the web). I called back and no one answered, not even an answering machine. <br>I then called American Express and stated the above and asked what I could do. The computer had not shipped and I doubted that they had run the card. The Amex person said that they had my back and to simply email PCVideoOnline and request the order be canceled and to keep a record of the email. I wrote a very direct and polite letter and simply asked that my order be canceled ASAP.<br>THIS IS WHERE IT GETS CRAZY<br><br>I called and talked to Jimmy Barnet on 4\/19\/04 (although I think I was really talking to Steve). <br>I said I would like to cancel my order. He asked why. I said I simply wanted to cancel my order. This is when he raised his voice and immediately went on the defensive. He then began to up sell me. He would get a better computer at the same price. I stated I wanted to cancel my order. He then stated there would be a charge to do that. I told him Amex said if he charged to cancel the order I was to turn the situation over to Amex. I told him this. Then he said he would take the $106 dollars off my price if I still ordered from them. Trust me, it was tempting but I knew it would be bad if I did. I held tight. He demanded to know why I was canceling. I gave him answers below:<br>When I told him that they said the computer was \u0022new\u0022 but neglected to mention it was a rufurb he had nothing to say in response. <br><br>When I said I didn\u0027t know what the percentage charge was for in the original quote he ignored the question.<br><br>He then said if I was buying from someone else then I was buying from were a bunch of monkeys in a basement in the Bronx. <br><br>He then became upset that I was calling him a liar even though he had not lied to me yet (even though they did lie about the computer being new and couldn\u0027t explain the percentage charge). <br> <br>THE CRAZY PART<br>I said, \u0022look, I have read thread after thread how you took money and didn\u0027t have the part in stock, or it didn\u0027t ship for a week or that you treated customers badly. I don\u0027t feel comfortable using your company, I just want to cancel my order\u0022. <br>He said, \u0022WELL YOU WILL BE PLAYING WITH YOUR CREDIT FOR A LONG TIME AFTER THIS.....AND HUNG UP ON ME!<br><br>Everything I had concerns about with this company were proven in a single conversation with Jimmy Barnet . <br><br>I called Amex immediately and told this story. They said they had my back and not to worry about the credit threat. They said they would take from here. I felt better about my phone call at that point but I hate to think anyone would use this company. <br><br>I am the marketing person for a large online company. We take orders everyday just like PCVideoOnline.com. I know what it takes to process an order. My request to cancel an order before it was shipped should not have been a big deal. It should not cost $106 to cancel an order. I should not have my credit threatened by the \u0022manager\u0022 of PCVideoOnline.com. My next letter is to the Better Business Bureau. ","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/137673#comment137673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"probro1","rating":"1"}, "single");){kind=link}
"Despite the lure of a great deal PC video on line falls short in every area. I purchased a TV from them almost three weeks ago, and still do not have a TV. or a valid tracking number.
Their customer service has do nothing but give me and my wife the run around. i have spent over five hours on hold with them, and have recieved nothing but the run around. They have threaten a 10% restocking fee if I cancel. BUYER BEWARE!!!!"