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"I ordered a part, got a confirmation e-mail immediately, and then nothing for 2 weeks. Recently called to cancel the order: left a voice mail message and e-mail in quck succession, and then got a return e-mail confirming the cancellation in under 10 minutes. They were rather eager to get rid of my order, and I don't think that the part I had ordered was even in stock, but there was absolutely nothing on the website to notify me of this. "
"I placed an order with my VISA only then I saw the shipping charges after the purchase was completed. I called them right away to cancel the order and was assured it would be canceled and was informed that the item was not in stock."
This review was modified by Crosshair on April 07 2009 01:01:49 PM
"Received product 7-25-08 the advertisement for this Sabrent DVR card promised MPEG-4 compressed files they are not, they are AVI files taking up 10 times the amount of hard drive. Also a owners manual was to be in the box, it was not. I tried to call PCtekonline for 4 days, message says this voice mail box is full try later. I have sent e-mail to rma@pctekonline for four days with absolutely no response. I am trying to recover my money through mastercard. Will repost with update. In the mean time I highly recommend avoiding this retailer. Update as of 9-12-08 after 6 weeks PCTeck never responded, I had to go to my credit card company for a refund. My reccommendation is to stay away from PCTekonline. "
This review was modified by verydisappointed on September 12 2008 08:15:40 AM
"I ordered a $100 worth of PC parts on 11/7/07, I got an order confirmation immediately and that was the last communication I ever got from them. Two emails have gone unaswered, I phoned the 888 number and no one answered and I could not leave a voice mail because their mail box was full. I have emailed them to cancel the order but who knows if that will happen or not. This maybe a continue saga....possibly more to follow."
"I placed an order a month ago. I received an automated message confirming my order, but have not heard anything since then and the product I ordered has not arrived. I emailed PCTek 10 days ago asking for a status update and have still not received a response. I called their toll free number and received a message indicating that their voice mailbox is full, so I couldn't leave a message.
Failure to fulfill my order, provide any explanation of why, reply to my email, or be available for a phone call makes me wonder if this retailer even still exists.
"The place I usually order from was (permanently) out of stock on a mobo I wanted ... and my backup store has recently tanked in the ratings here. I'd never heard of PCTekOnline before, but one plus was that they're only approx. 300 miles away.
I was pleasantly surprised to get the tracking number the same day I ordered and the package the next day, UPS ground. The mobo retail box was complete and more neatly packaged that the place I usually order from. The shipping box more substantial than most. There was no packing between the two boxes, but this order was essentially local.
The only reason I am not giving a "very satisfied" rating is that I had no reason to contact the company so don't know how they do at problem resolution. I will definitely order from them again.
"Ordered Sunday night, shipped Monday morning, arrived midday Tuesday. Best price (including shipping), reasonable shipping charge, and couldn't have been faster. The monitor cable I ordered was thick and sturdy. I would _definitely_ buy from this store again."
This review was modified by ParticleMan on July 22 2005 08:54:05 PM
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posted Apr-07-2009 
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posted Jul-31-2008 
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![Share](javascript:share_rating({"review_body":"I placed an order with my VISA only then I saw the shipping charges after the purchase was completed. I called them right away to cancel the order and was assured it would be canceled and was informed that the item was not in stock.","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/456315#comment456315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"Crosshair","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received product 7-25-08 the advertisement for this Sabrent DVR card promised MPEG-4 compressed files they are not, they are AVI files taking up 10 times the amount of hard drive. Also a owners manual was to be in the box, it was not. I tried to call PCtekonline for 4 days, message says this voice mail box is full try later. I have sent e-mail to rma@pctekonline for four days with absolutely no response. I am trying to recover my money through mastercard. Will repost with update. In the mean time I highly recommend avoiding this retailer.<br>Update as of 9-12-08 after 6 weeks PCTeck never responded, I had to go to my credit card company for a refund. My reccommendation is to stay away from PCTekonline. <br>","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/397303#comment397303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"verydisappointed","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a $100 worth of PC parts on 11\/7\/07, I got an order confirmation immediately and that was the last communication I ever got from them. Two emails have gone unaswered, I phoned the 888 number and no one answered and I could not leave a voice mail because their mail box was full. I have emailed them to cancel the order but who knows if that will happen or not. This maybe a continue saga....possibly more to follow.","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/346018#comment346018","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"johnbwca","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order a month ago. I received an automated message confirming my order, but have not heard anything since then and the product I ordered has not arrived. I emailed PCTek 10 days ago asking for a status update and have still not received a response. I called their toll free number and received a message indicating that their voice mailbox is full, so I couldn\u0027t leave a message.<br><br>Failure to fulfill my order, provide any explanation of why, reply to my email, or be available for a phone call makes me wonder if this retailer even still exists.<br><br>Complete waste of time.<br>","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/344654#comment344654","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"morganstar","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The place I usually order from was (permanently) out of stock on a mobo I wanted ... and my backup store has recently tanked in the ratings here. I\u0027d never heard of PCTekOnline before, but one plus was that they\u0027re only approx. 300 miles away.<br><br>I was pleasantly surprised to get the tracking number the same day I ordered and the package the next day, UPS ground. The mobo retail box was complete and more neatly packaged that the place I usually order from. The shipping box more substantial than most. There was no packing between the two boxes, but this order was essentially local.<br><br>The only reason I am not giving a \u0022very satisfied\u0022 rating is that I had no reason to contact the company so don\u0027t know how they do at problem resolution. I will definitely order from them again.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/282013#comment282013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"phin","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very quick shipping. Product recieved as advertized. Good Pricing, shipping info provided the following bussiness day. Very good experience.","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/231211#comment231211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"stevejohnson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered SystenWorks 2005, they had the best price I could find, the delivery was quick. Could not have been a better transaction.","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/214628#comment214628","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"stevexx","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered Sunday night, shipped Monday morning, arrived midday Tuesday. Best price (including shipping), reasonable shipping charge, and couldn\u0027t have been faster. The monitor cable I ordered was thick and sturdy. I would _definitely_ buy from this store again.","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/213169#comment213169","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"ParticleMan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service! My order was shipped out the same day as I ordered it. You can\u0027t get much better than that. Bruce D. 7\/11\/05","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/213114#comment213114","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"bigdaddy51","rating":"5"}, "single");){kind=link}
"I ordered a part, got a confirmation e-mail immediately, and then nothing for 2 weeks. Recently called to cancel the order: left a voice mail message and e-mail in quck succession, and then got a return e-mail confirming the cancellation in under 10 minutes. They were rather eager to get rid of my order, and I don't think that the part I had ordered was even in stock, but there was absolutely nothing on the website to notify me of this. "