I ordered a GPS unit from PC Rush. The item was listed as "Available In Stock". After ordering the product online, I called to verify availability and was assured the item was in stock. The next day I received an email stating the item was not in stock and no longer available from the manufacturer. When I checked on the PCRush website, the item is still listed as "Available In Stock".
I consider the practice of adveritising a great price on an item you don't stock false advertising. PCRush.com has lost this customer forever.
Additionally, I discovered that PCRush preauthorized the charge on my debit card before verifying that the item was in stock. The preautorization froze funds in my acoount for FOUR DAYS!
What a worthless online company!!
This review was modified by its author, NoToPCRush, on
10/17/09 7:37 AM.
Update: Since I have posted a bad review they have contacted me and actually provided customer service! They refunded me my shipping and give me the $15 rebate credit that I would have got if I actually got a box. So All in all I am out a box, a few days, and a Q adapted for my motherboard, it makes things a bit nicer but once it is installed you dont need it. And in return I get free shipping and the rebate faster. They said there supplier gave them wrong info, yet I still don't see they have updated there web page to show the motherboard dosent come with a box.
All in all they will make you happy but you might get something you didn’t expect
This review was modified by its author, jakeb16, on
8/7/09 9:34 PM.
Terrible customer service. The new scanner I received locked up after three weeks of use. I first was referred to Fujitsu by PCrush, who diagnosed the problem as a frozen motor. They gave me an RMA to give to PCrush. Thereafter, PCrush refused to accept the return because I did not have the original box. All cords, disks, and accessories were present but no box.
They don't stand behind their products and I will not shop with them again.
I purchased a “refurbished” Fujitsu Snapscan S510 from pcPUSH on 03/09/2009. It was shipped with Adobe 7 Standard, which is a three generation version of Adobe software. The manual clearly outlines the install process for version 8 which would have been expectable. (Note: This was not stated at the time of purchase on there web site. However they have changed that as of this writing.) I attempted to contact customer service, but they never responded. Adobe standard version 9 is the current standard at a cost of $266.00. That would have exceeded the price of a brand new scanner from any of the other vendors. I sent it back and took a $60 hit for restocking and shipping charge plus another $10 shipping cost to send it back. IF YOU PURCHASE ANYTHING FROM pcRUSH, YOU DO SO AT YOUR OWN RISK! !
I ordered a Sony Blu-ray Disc Player on 18 Apr and received my order with free shipping 9 days later in excellent condition. The only problem I encountered was that for some reason I never received an e-mail comfirmation of my order. I called customer service and they ensured I received the confirmation promptly. While I did receive my order in good condition, I felt that they were a little slow in shipping compared to some other internet electronics stores.
Very happy purchasing from pcrush. I had to buy a replacement printer for my company and they were able to source a discounted model at a very good price.
I bought a Yamaha Sound bar from PCRush and it was the smoothest transaction I have ever made on-line. I was having problems buying the wall mount for the unit. After spending endless hours on the web and the phone I contacted Yamaha that apologetically told me the wall mount was discontinued. I decided to call PCRush for help. I didn't expect any help but I had nothing to lose.
I was surprised when PCRush’s customer service actually went on-line and tried to contact some companies in an effort to find the wall mount for me. This is a company that goes above and beyond what is expected from customer service. The PCRush representative named Billy has renewed my confidence and faith in customer service departments.
It is refreshing to see a company that stands by the products they sell even when the manufactures don’t. I want to congratulate PCRush on an excellent company and thank Billy for going the extra mile.
This review was modified by its author, GVice, on
4/15/09 11:58 AM.
PcRush is terrific, I got great customer service and a great Camera. I have never had a problem with any of my orders and have always been treated with courtesy and respect.
Was very good with communication, and not shy to take care of shipping issues with their customer service dept (even though the mistake was mine). Would recommend this company to anybody.
Very good service; only exception was that I got the tracking number late, the day before the shipment arrived. However, in the meantime I had phoned them, got a real person right away (important!) who read me the tracking number. Otherwise good product availability for a somewhat scarce item (an uncommon type of DVD-R), prompt shipment, well packaged. I'd order from them again.
Ordered a Macbook Pro from them. Charged my card for an out of stock item!! Website shows in stock, classic low prices for out of stock website. I'm surprised they aren't based in NYC.
After searching various places for a good price, I bought a camera off their website. FIVE business days later, I receive an email stating it is no longer available. Why did it take 5 days for them to inform me the product is no longer available? Right after I read the email, I checked the website again and it still says it is 'IN STOCK'. pcRUSH is unreliable, inaccurate, and apparently you'll have to wait a week for them to inform you that they don't have what you thought was already arriving to your house.
