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Store Rating and Reviews PCRush.com

Homepage: http://pcrush.com Shop Now at PCRush.com

Cameras

HDTV's

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Overall Customer Satisfaction Rating  
Six-Month Rating: 0.00 / 10
Write a Review
Six-Month Reviews: 3
Lifetime Reviews: 55

   


Lifetime Rating: 4.32 / 10
All Stores Avg.: 7.91
6.25 Pricing of Products and Services
0.00 Likelihood of Future Purchases
0.00 Shipping and Packaging
0.00 Customer Service
0.00 Return or Replacement
Show Reviews Read all 55 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1325 E El Segundo Blvd  
El Segundo, CA
customer support email:
customercare@pcrush.com
phone:
888-205-7777
customer support:
310-356-5100
business hours (est):
7AM to 5PM Mon-Fri Pacific Time  

FAX: 310-356-5160


Trust and Ethics Policy
 PCRush.com Customer Reviews
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Reviews 1 - 15 of 56
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Very Dissatisfied
Reviewer: hw_locutus
(read my 17 reviews)
Click Here to See the Profile for hw_locutus

11/2/09 5:34 PM
Very nice, selling items which they don't have instock. Very nice... They will not get business from me again.

Very Dissatisfied
Reviewer: NoToPCRush
Click Here to See the Profile for NoToPCRush

10/14/09 7:30 AM
I ordered a GPS unit from PC Rush. The item was listed as "Available In Stock". After ordering the product online, I called to verify availability and was assured the item was in stock. The next day I received an email stating the item was not in stock and no longer available from the manufacturer. When I checked on the PCRush website, the item is still listed as "Available In Stock".  
I consider the practice of adveritising a great price on an item you don't stock false advertising. PCRush.com has lost this customer forever.  
 
Additionally, I discovered that PCRush preauthorized the charge on my debit card before verifying that the item was in stock. The preautorization froze funds in my acoount for FOUR DAYS!  
 
What a worthless online company!!

This review was modified by its author, NoToPCRush, on 10/17/09 7:37 AM.

Somewhat Satisfied
Reviewer: jakeb16
Click Here to See the Profile for jakeb16

7/29/09 7:20 PM
Update: Since I have posted a bad review they have contacted me and actually provided customer service! They refunded me my shipping and give me the $15 rebate credit that I would have got if I actually got a box. So All in all I am out a box, a few days, and a Q adapted for my motherboard, it makes things a bit nicer but once it is installed you dont need it. And in return I get free shipping and the rebate faster. They said there supplier gave them wrong info, yet I still don't see they have updated there web page to show the motherboard dosent come with a box.  
 
All in all they will make you happy but you might get something you didn’t expect  

This review was modified by its author, jakeb16, on 8/7/09 9:34 PM.

DON'T KNOW
Reviewer: sodina
Click Here to See the Profile for sodina

7/15/09 9:15 PM
edited.  
looks like i was wrong;;  
 
 
 

This review was modified by its author, sodina, on 7/16/09 12:32 PM.

Very Dissatisfied
Reviewer: beagle1975
Click Here to See the Profile for beagle1975

6/11/09 10:40 AM
Terrible customer service. The new scanner I received locked up after three weeks of use. I first was referred to Fujitsu by PCrush, who diagnosed the problem as a frozen motor. They gave me an RMA to give to PCrush. Thereafter, PCrush refused to accept the return because I did not have the original box. All cords, disks, and accessories were present but no box.  
 
They don't stand behind their products and I will not shop with them again.

Very Dissatisfied
Reviewer: cks002
Click Here to See the Profile for cks002

5/16/09 7:52 PM
I purchased a “refurbished” Fujitsu Snapscan S510 from pcPUSH on 03/09/2009. It was shipped with Adobe 7 Standard, which is a three generation version of Adobe software. The manual clearly outlines the install process for version 8 which would have been expectable. (Note: This was not stated at the time of purchase on there web site. However they have changed that as of this writing.) I attempted to contact customer service, but they never responded. Adobe standard version 9 is the current standard at a cost of $266.00. That would have exceeded the price of a brand new scanner from any of the other vendors. I sent it back and took a $60 hit for restocking and shipping charge plus another $10 shipping cost to send it back. IF YOU PURCHASE ANYTHING FROM pcRUSH, YOU DO SO AT YOUR OWN RISK! !  

Very Satisfied
Reviewer: tweekly
(read my 3 reviews)
Click Here to See the Profile for tweekly

4/27/09 4:13 PM
I ordered a Sony Blu-ray Disc Player on 18 Apr and received my order with free shipping 9 days later in excellent condition. The only problem I encountered was that for some reason I never received an e-mail comfirmation of my order. I called customer service and they ensured I received the confirmation promptly. While I did receive my order in good condition, I felt that they were a little slow in shipping compared to some other internet electronics stores.

Very Satisfied
Reviewer: Matthewk12
Click Here to See the Profile for Matthewk12

4/18/09 3:44 PM
Very happy purchasing from pcrush. I had to buy a replacement printer for my company and they were able to source a discounted model at a very good price.

Very Satisfied
Reviewer: GVice
Click Here to See the Profile for GVice

4/15/09 8:27 AM
I bought a Yamaha Sound bar from PCRush and it was the smoothest transaction I have ever made on-line. I was having problems buying the wall mount for the unit. After spending endless hours on the web and the phone I contacted Yamaha that apologetically told me the wall mount was discontinued. I decided to call PCRush for help. I didn't expect any help but I had nothing to lose.  
 
I was surprised when PCRush’s customer service actually went on-line and tried to contact some companies in an effort to find the wall mount for me. This is a company that goes above and beyond what is expected from customer service. The PCRush representative named Billy has renewed my confidence and faith in customer service departments.  
 
It is refreshing to see a company that stands by the products they sell even when the manufactures don’t. I want to congratulate PCRush on an excellent company and thank Billy for going the extra mile.  

This review was modified by its author, GVice, on 4/15/09 11:58 AM.

Very Satisfied
Reviewer: Jeitdog
Click Here to See the Profile for Jeitdog

4/13/09 9:53 PM
PcRush is terrific, I got great customer service and a great Camera. I have never had a problem with any of my orders and have always been treated with courtesy and respect.

Very Satisfied
Reviewer: andboom
Click Here to See the Profile for andboom

4/13/09 9:10 AM
Was very good with communication, and not shy to take care of shipping issues with their customer service dept (even though the mistake was mine). Would recommend this company to anybody.

Very Satisfied
Reviewer: DavidABQ
Click Here to See the Profile for DavidABQ

3/7/09 1:42 PM
Quick shipment, exactly as describe, and very good price, works great.

Very Satisfied
Reviewer: SocWisc
(read my 16 reviews)
Click Here to See the Profile for SocWisc

2/11/09 11:11 AM
Very good service; only exception was that I got the tracking number late, the day before the shipment arrived. However, in the meantime I had phoned them, got a real person right away (important!) who read me the tracking number. Otherwise good product availability for a somewhat scarce item (an uncommon type of DVD-R), prompt shipment, well packaged. I'd order from them again.

Very Dissatisfied
Reviewer: laxinthe303
Click Here to See the Profile for laxinthe303

1/7/09 6:37 PM
Ordered a Macbook Pro from them. Charged my card for an out of stock item!! Website shows in stock, classic low prices for out of stock website. I'm surprised they aren't based in NYC.

Very Dissatisfied
Reviewer: annaxk
Click Here to See the Profile for annaxk

12/20/08 1:57 AM
After searching various places for a good price, I bought a camera off their website. FIVE business days later, I receive an email stating it is no longer available. Why did it take 5 days for them to inform me the product is no longer available? Right after I read the email, I checked the website again and it still says it is 'IN STOCK'. pcRUSH is unreliable, inaccurate, and apparently you'll have to wait a week for them to inform you that they don't have what you thought was already arriving to your house.

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