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Full Rating Profile
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    • Address: 1325 E El Segundo Blvd El Segundo, CA
    • Contact: customercare@pcrush.com
    • Phone: 888-205-7777
    • Customer Support: 310-356-5100
    • Business Hours: 7AM to 5PM Mon-Fri Pacific Time
    • Fax: 310-356-5160

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

170 Customer Reviews

Rating 2/10
1/5
modified review posted

"NEVER BUY FROM THIS COMPANY unless you don't mind being ripped off!! They shipped me a defective product and said their "protocol" is for me to apply for approval to return it first and then pay the return shipping BEFORE they will allow a return OR issue a refund. BUY ELSEWHERE!!!"


Rating 2/10
1/5
modified review posted

"Extremely POOR customer service. I was notified the printer was shipped the day after it was ordered. Printer was LOST after shipping ticket was generated. Customer service was called. I was told they would call me back in 24-48 hours. They did not. Ten days later I was issued a refund which will take 3-5 days to receive. I had asked for a new shipment with expedited shipping. They REFUSED. I have been without a printer for over ten days. It should have been 2-3 days.

AVOID BUYING ANYTHING FROM THIS COMPANY!!!!! ORDER FROM OFFICE DEPOT, WHICH IS MORE RELIABLE AND HAS THE SAME PRICES.
"


Rating 2/10
1/5
modified review posted

"Product ordered and was delivered DEFECTIVE! The company states that we MUST pay for return shipping and they will only refund our purchase price.
We ordered a product from this manufacturer and the product was delivered as a defective product. The company told us that they would "not charge us a restocking fee" as a courtesy to us but that we MUST pay for the return shipping back to them. Either that or we must talk to the manufacturer of the product and have them repair the defective product! We ordered a brand new product without defects from this company and they delivered a defective product and expect US to pay to ship the product BACK to them when THEY are the ones that shipped US the defective product in the first place!

This is NOT a good practice for ANY company and I have NEVER had this problem with ANY company before. Every other company out there ships good products out and IF a defective product is shipped out they appologize and send out a return shipping label and ship out a working product. This company DOES NOT!!!
"


Rating 2/10
1/5
modified review posted

"Worst company I have bought from--I ordered a HP Designjet 24" T520 printer from them and It was defective, which was not there fault, but I was going to have to pay($75.00) to ship it back to receive a new one. Very, very poor communication from them--First they could not tell me when I would receive the printer and after I did receive it they would give me the run around on their phone calls and it took over 30 days for me to finally get a response form them to ship it back. I finally called HP and they took care of me promptly.
Stay away from pcrush.com---
"


Rating 10/10
5/5
modified review posted

"dealing with the personel at pcrush was a pleasure. they were expedient and courteous through the entire process with no delays in completing my order. "


Rating 2/10
1/5
modified review posted

"ordered laptop for friend's bday.
Came a wrong item. Then couple emails/calls - mostly from me, as their CSR barely replied email plus long waiting line in phone, plus cut your phone call in the middle. After those pains, my decision was refunding. They promised refunding 3-5 days after the delivery. Three days after delivery, I emailed and they replied another one day to see the refunding. Well, another 3 days passed, still seeing nothing.
THEY NEVER GET BACK TO YOU IN 24-48 HOURS, which is stated in your auto-replies.
Avoid like plague ! 1st time such pain online purchase
"


Rating 10/10
5/5
modified review posted

"Item was received fast and was perfect. "


Rating 10/10
5/5
modified review posted

"I got my order on time and in good condition."


Rating 10/10
5/5
modified review posted

"I was looking for a center channel speaker for my A/V system. I found exactly what I needed on PCRush.com. Shipping was quick and the box arrived with no damage. I will definitely use PCRuch.com again. Thanks… "


Rating 10/10
5/5
modified review posted

"I bought a thin client from Pcrush.com, delivery was fast and all items were intact.
Am impressed
"


Rating 10/10
5/5
modified review posted

"There were no problem with this order at all. Very quick, very reasonable. Would order from them again."


Rating 2/10
1/5
modified review posted

"It was a very bad experience with my order for sony xperia mobile from PCRush. First of all there was no text tracing to know the status of shipment. It was always showing in transit from CA. Then one day status changed to delivered on front door. I have never received the package. Also received an auto gen mail from PCRush telling me that they will get back in 24 hrs. Till now(after 5 days) there is no response from them and I really feel like ripped off my 256$ . This shows the clear irresponsibility from PCRush and the shipping agency. Is there anyone else who had a similar experience?
Update 14th May: The customer service person from PCrush picked the call after calling for the n'teenth time. The response was nice and polite and they told they will do a parcel tracing and will refund/replace if found its lost. Let me see when its gonna happen.
"


Rating 10/10
5/5
modified review posted

"I ordered an accessory from PCRush.com and I was amazed the way they served me. I usually buy from Amazon and other big brands but the way PCRush.com handled my online order, Its quiet the same experience you will get from any other big name store.

The order status kept updating on the website till I got my shipping info and tracking number. I am really thankful to PCRush.com.
"


Rating 10/10
5/5
modified review posted

"Had what I wanted at the best price and shipping was quick. Packing was excellent and thorough. I will look at them first before purchasing anywhere else."


Rating 2/10
1/5
modified review posted

"I spoke with a sales rep from PCRush and placed an order on the phone for 2 printers that needed to be delivered to a hotel between April 10-12 for a conference on April 13-15. I was assured the printers were in stock and would ship from a warehouse one day shipping away and would arrive the next day in plenty of time. Well here it is the 12th with no printers. I called and was put on hold for ever until I finally hung up and called back to speak to someone in sales because when I was on hold for customer service, they just wanted me to leave a message. Long and short of it is they didn't ship until today and won't get there until Monday the last day of the conference. They didn't even have the decency to call and tell me after the guy said he would call me back in 5 min. They sent an email to let me know. Never ever order from this company. They give you bad information to get the order, and the customer service is terrible."

modified review This review was modified by gstevens13 on April 12 2013 12:59:14 PM

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