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"Ordered a faucet on Wednesday with next day shipping - Received this message on Friday - Mind you the shipment was already a day late. "There was a short at our warehouse and the item on your order did not ship and is currently out of stock, but is on the way from the manufacturer to our distribution center as part of our normal inventory replenishment process. The estimated ship date is 1 weeks."Do not trust them to ship out your order in a timely manner."
"Could not ask for more. Some of these reviews were a bit scary but took the chance based on the great pricing for Moen products. Received my order in a couple of business days. It took me a while to actually get to install the products. When I realized there had been a slight mixup in my order I expected to be out of luck. Instead they handled it quickly through email correspondence and I had the right part within 2 days at no additonal cost. "
"Found good prices via web search on Moen (bath/faucet, etc) at Over Stock Deals. Ordered around New Years Eve 2013. Received free overnight UPS and had product in-hand on Jan 2nd. Exceptional packaging and service. No complaints. Plan on shopping/using them again in the future."
"I placed an order for a delta shower slide bar and elbow on friday night (11/16/12) and just received my order today (11/20/12). Pretty quick shipment (free shipping too). No issues at all. Oh and I have to say the prices are great. I did not have to deal with their customer service so I have nothing to say about that area. Will def. order from here again."
"Placed my order on a Thursday evening, paid the $9.99 overnight shipping charge, and my item shipped out the next day. I had my purchase by Monday afternoon. I noted during the purchasing process that I wanted a box that was still sealed by the manufacturer and was brand new, and that's exactly what I got. Very happy with my purchase and very happy with the vendor."
"I ordered a great bathroom product that was direct shipped from the manufacturer quickly. They had they best price online. I decided I didnt want it, so I emailed Overstock Deals and they sent me an RGA # also very quickly. I then decided was going to keep it after all, so they eventually sent me an auto reply that my RGA number had expired. I found it all very professional."
"Can I say......run.... This company is severely delinquent, from the false advertising, to the lying, to the non existent customer service and lack there of customer service manager Julie. I was charged for an item that was supposedly "in stock", and paid for overnight shipping. Unbeknown to me, this item was backordered with a 2 week expected time to the company. I received no email that the item was backordered. Matter of fact it was not known to me until I called to find out where my faucet was. The customer service was extremely unhelpful and nonexistent. Julie said she would cancel my order and refund my money. It's been 7 days and no refund! Oh did I mention when I call Julie is always unavailable AND the new customer service motto must be to hang up on the customer as, as soon as I give my name or order number they hang up on me. I am reporting them to the better business bureau. "
"Placed order number 70185, on 08/08/2011 at 12:53PM. with HandyCo dba / OverstockDeals.comOrdered as follows:KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowl with Rear Spud, Less Seat in White 2 $143.95 $287.90KOHLER K-4679-CA-0 Lustra Elongated Toilet Seat with 2" Lift Seat Hinge 2 $51.95 $103.90Company attempted several UPS shipments (from Home Depot warehouse in Hagerstown MD) and two KOHLER K-4679-CA-0 Lustra Elongated Toilet Seats received in pristine order whereas two KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowls received each and every time shattered, broken or cracked due to improper packaging and UPS complete carelessness in handling VERY fragile and large ceramic toilet bowls. I have opened many online tickets and made many 1.800.774.4802 calls (to Tammy customer service rep) trying to resolve situation, cancel this order and get refunded. After over 3 months of e-mail and phone run-around, which is all documented, I made a formal complaint with PayPal on 11/20/11 and after their intervention I "miraculously" got $287.90 refund for two broken KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowls which UPS refunded to HandyCo dba / OverstockDeals.com long time ago.My last e-mail to this company was sent 11/23/11 requesting also a refund of $103.90 for two KOHLER K-4679-CA-0 Lustra Elongated Toilet Seats returned by UPS mid Sept 2011 to Home Depot warehouse in Hagerstown MD. I never got any responses or communication since that date.As luck would have it, I was a victim of serious heart attack in December of 2011 and this whole episode got forgotten and I ended up dishonestly being robbed of $103.90.I feel obligated to let the US Public know, based on my experience, what they can expect from their dealings with OVERSTOCKDEALS.com of Highlands Ranch, COLORADO.Sincerely,Mike K."
"so i've ordered a light control switch from them cuz of the best price online and based on some reviews here. order was placed on 8/20/12 and hoping it'll ship within a couple of days, but until today i check the status and it shows backordered, but the product page shows in stock. am not interested in dealing with companies like this, i have emailed to request to cancel my order, hopefully they won't charge me and just cancel it."
"I bought a repair kit for a shower valve cartridge from them. I ordered it on the 13th of April for $5 less than I could find it elsewhere, with free shipping; received it on the 20th in the afternoon. I'm pretty happy with their service."
"OK, this place is first class. They had the best price and I could not believe how fast the item arrived."
"Given all the "panning" of this eStore, I was ultra-hesitant to deal with OverstockDeals. But ... I called the toll-free to verify the item I was interested in actually was in stock. Then I placed the order, on Friday The 13th. The UPS truck pulled up with the order in the noon hour on Tuesday, July 17. That was with free shipping.Order arrived in fine shape, and Overstock Deals' price on the product I ordered was 55% of what it would have cost at Delta site ... and $20 less than the next-best price I found anywhere during my research.Also, the people I talked with at the eStore were knowledgeable, helpful and pleasant. All in all, it was purely 5 Star for me.My suggestion to others: pick up a phone and actually talk with somebody if you aren't sure. Keystrokes are not a satisfactory substitute for genuine conversation!"
"I too was a bit skeptical about ordering after reading reviews. But the part I ordered was the cheapest delivered I could find for an OEM part for my American Standard toilet. After I received the part in perfect condition in an original American Standard box I installed it and all was fixed with the toilet. Their site touts that it "usually takes 3-5 business days" to the west coast from the closest facility, but in my case it took 6 and obviously wasn't in stock from the closest facility. A minor factor at best. As with others, I never received an email, but all was well documented in the "My Account" section of their website. I'd buy again from them."
"After reading all of the reviews here I almost went to another site to order my kitchen sink. But I decided to gamble for the savings and placed my order on a Sunday night. By Wednesday I still had not seen an email confirmation so I dreaded the call to their 800#. Placed my call at 9AM and it was answered immediately by a customer service rep who confirmed my order had been received and shipped. I told him I never got the email and he immediately resent it (which I still have not received). So he gave me and checked the tracking number and told me it was out for delivery! I skeptically thanked him and waited to see if in fact it would arrive per the tracking information. It arrived an hour later in good condition and all my skepticism was for not. I will use them again."
"i thin these guys lie about them stocking produts, etc... i place an order for a medicine cabinet over 2 weeks ago and got a notice they are temporaily out of stock....the today i get a "action required - 2nd notice" asking wether or not i want the item. Of course i still want the item that is why i ordered it! i just called andthey told me 2 more weeks.....ridiculous! you get the run around they they just try to hang on tothe money....."
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