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"I purchased a refurbished Chi Flat Iron for Mother's Day. When I purchased it, it stated that the estimated delivery date was Friday (today). That is the reason I purchased it.I was then warned by a few relatives that Overstock.com is notorious for taking forever with shipping, but I disregarded that.Well the item shipped 2 days later via FedEx SmartPost... One of the absolute SLOWEST services out there. And now the item is sitting in California, and it is Friday.I am extremely disappointed in Overstock.com. I will be refusing the package, and will never purchase from Overstock again.It is a terrible way to do business, lying about delivery dates."
"This is POSITIVE testimonial for Overstock.com ///// I have purchased products from Overstock on a couple of occasions and have been satisfied. a few years ago I purchased a combo VCR/DVD unit which, unfortunately had a faulty VCR unit (displaying an ('E1) when a tape was inserted. Once I notified Overstock of the faulty unit they simply, and promptly, sent me a refund and told me to just keep the unit -- that they did not/not want it back. So I kept it. The DVD portion of the unit still works fine. I recently (March, this year -- it is now just April) ordered a couple of finger rings from them. One of the rings arrived and one did not. Notifying my Postmaster and Overstock, I talked with an Overstock Customer Rep who courteously advised me that I could have either a refund or a replacement ring. I opted for the replacement ring since I still want it. Overstock obviously has a large amount of inventory, some of which is not perfect -- like my VCR/DVD unit but I understand that, for the great prices they have for their merchandise. I have had only good experiences with them.This is Tareq."
"Horrible Customer Service. I purchased a mattress and box set. Called a few days later and canceled. I followed up on their customer service email canceling again. One week later they called me and said they were on the way to my house. I said I canceled. Overstocked then called me and tole me they were going to charge me 180 restock fee, which they never told me when I purchased the 529 dollar item."
"I shop a lot on line and lets just say 1st and last time time shopping on overstock. A 50 dollar for a return label ? Please go and shop else where this company is a rip off."
"Looks like people have only come here to leave them negative reviews. I shop there quite a bit through cashback stores. Never had an issue with product or shipping and will continue to use them based on their inexpensive pricing. "
"I unsubscribed from Overstock.com's mailing list yesterday due to the fact that they would send me multiple emails everyday. After I unsubscribed, they said it would take 10? business days to unsubscribe! WTH? Ok, I thought, i'll have to suffer through more annoying emails from them for awhile. Then, today after i loaded up my email, I had a new email from Overstock of course, but I also had 5 emails from spammers that I had never recieved prior to unsubscribing from Overstock's mailing list! They sold my email adress to spammers because I had unsubscribed. All this because I bought one item from their stupid, rediculously unorganized site. BE WARNED. DO NOT SHOP THERE!"
"Customer service is terrible and useless.I ordered 2000 dollars worth of furniture from overstock. I read their shipping policy about taking 4 to 6 weeks for over sized items. I waited patiently, at week 3 I decided to use their tracking information to see where the heck my items were. All the tracking info was useless. I contacted customer service. They responded promptly... telling me it would take two days to reply... two days later I got a tracking number for 1 of the items I ordered... which I found out had been sitting in storage for 2 weeks because of incorrect contact information (the delivery people had been trying to contact me... but had an incorrect phone number)... That piece is finally being delivered. It's been over a week now and they still can't find the second piece, can't provide tracking information, and don't know where it is??? I was told they'd contact me back every time I've contacted them, however every single day I have to call them to try and track down their mistake. I think I've spent more than 6 hours on the phone and writing emails trying to get these idiots to figure this out... I will never use www.overstock.com again."
"Have ordered alot of things from overstock(mostly craft) they always pack and ship quickly and with free shipping it's a great site!"
"My one experience with Overstock.com was 100% positive. Purchased a digital camera at a very competitive price. Item in stock as advertised. No attempt on the part of the seller to "upsell". Recieved in perfect condition and ahead of the promised date. This was everything an internet purchase should be."
"I placed and order and within munites tried to cancel one of the items on the purchase. They told me it was too late and that I could send it back for full refund. Thsi is ripoff place and will not purchase from them anymore. They also email me everyday with junk email and even if you ask to unsubscribe they keep sending junk mail."
"This site does not deserve all the negative feedback. I agree with other posters that it must be competitors posting fake reviews. To start. the website has a chat that works on my phone. That is not a scam business at all. Super sweet. Respectable shipping times. multipal shipping locations. Ring i ordered is exact like the one from kay jewelers for $270 cheaper. Kay 295.00 + tax. overstock 50.00 also they have one of the best return policys."
"I recently purchased on Overstock and was really very satisfied. I ordered a pair of Lacoste Sunglasses which arrived within the 4 to 8 business day time-frame I had selected and they arrived in perfect condition. The customer service was also very helpful, the live chat is a great to have on this website. I had contacted them right after placing my order (around 9 pm) because I needed them by a certain date. My order was previously placed with e-bay and USPS lost my parcel.I will admit that the price was higher than on e-bay or amazon, but I gave Overstock a chance because I really wanted this item. Also, the cost of shipping was pretty expensive in the end with the customs fees and all. Overall, I am very satisfied given the circumstances."
"Overstock.com is so bad. All of their items are over-priced. Their customer service sucks big time. Without reason, they cancelled my order and kept my money. Even BBB can't get my money back."
"People complaining that they can't cancel an order after it's been placed are not thinking. My order was placed, and of course if couldn't be cancelled. They shipped it right away, and I got it in a few days. Everything was great! Pricing was great and I was ver happy with my experiance. "
"It kind of seems like maybe Amazon employees come here and leave reviews. I've never had such issues with overstock. Also I know, and am sure you know a ton of people who shop at overstock and never had such problems. I just purchased something from overstock, and after reading these reviews was tempted to go take a look at my order status. It had shipped, and fast. I'm waiting on it now, but not for overstock, for UPS. "
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