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"Beware of Overstock return policy. A refund only on UNOPENED packages (and only on selected products) and you pay the shipping. The most problematic part of online shopping is the inability to see, feel, try on the product. That is why most online places allow liberal returns. I bought a "loveseat cover" which did not fit a loveseat. Of course I had to open the package to discover that. Now I face AT MOST a partial refund on the opened package, possibly no refund if they do not like the way I repacked it, and if I want a UPS pickup I have to pay $18.00 shipping. Compare this to places like Amazon, which on most products asks you to tell them what is wrong, put it in a box, put it at your front door with their return label for free shipping, and within a few days there is an email telling you of your full refund."
"ordered an are arug on 3-30-15 and when delivered it was not the item I ordered. We called and got a pick up on that item and reordered the rug. Yesterday the second one got delivered and low and behold-NOT the correct rug!!!!!!! I understand that this rug was from an outside vendor that Overstocked.com uses but they are shit.. Never will order again!!!!"
"I'm extremely happy with my purchase from overstock.com. My purchase arrived quickly. The merchandise was better in person than what was shown. I would definitely order from overstock.com again."
"Don't bother...Terrible freight shipping and customer service. I ordered a bed from them and there are all sorts of problems with the shipping. When I asked about returning the product - since I am so dissatisfied with shipping (I still do not have the bed). They informed me that I would have to pay a fee of 173.63! Seriously."
"Great experience! Most time best prices and shipped very fast, bought many items, one got broken within first use, they sent replacement same day I told them, and prepaid label to return broken, replacement was very easy, I am pleased with overstock"
"Terrible experience. I was promised 15% off my order if I signed up for an Overstock.com credit card. I went ahead and did that and was then told that the discount did not apply to my item (a camera lens). Then I was notified that the item was delivered, but I never received it. I've had to contact them 4 times so far and they keep stalling on giving me my refund, extending the promised time period they previously gave me. I needed this lens for a few projects so I've missed out on several job opportunities, plus I opened up an extra line of credit I do not need and will not use. Very unhappy!"
"Ordered Bombay wall mirror with drawers and hooks. It did not arrive with the hardware. The instructions did not provide the dimensions of the hardware so I did not know what to buy at hardware store to replace. The instructions lacked an important step: how to install on wall. Called product support center listed on instructions and no answer or option to leave voicemail. Overstock customer service says it will try to get answers for me in two days via email. Expect problems with this product installation. "
"Another project that according to the wife had to happen- the bathroom sink!Found a glass bowl type sink with faucet that looked great and was priced right. Four days later arrived in a package that I could have tossed out of a second story window and the glass wouldn't be broken. Exactly as the picture looked and everything included "
"I've ordered a variety of items from Overstock with a variety of experiences. On the upside, I scored gorgeous reception chairs for my office that look very high end but were under $300 each. I purchased linens and curtains with mixed success. On some of these items it was a bummer to pay return shipping, but I knew this ahead of time. More recently I purchased accent chairs that were highly rated but were of very poor construction. Return shipping was too much for large items, so I kept them. I've had at least 20 interactions regarding returns with the staff and always felt they were responsive and helpful. It probably helps that I don't act like an entitled, temperamental twat though. "
"I'm writing this on every site I can because I want to get the word out about their horrendous customer service and shipping methods."It's almost 3 in the morning and I'm writing this because I just got done talking to somebody on overstock's customer service chat. I ordered a ring for my boyfriend in the beginning of December that he thought was too small. I ordered a bigger one after returning the smaller one. The bigger one ended up being too big... note: he has never worn a ring before so he didn't know. The ring is beautiful though and great quality so we definitely want it. All is well, I'll order the smaller one back and not return the big one yet until he can really compare sizes in person. Overstock helped me with a small discount on ordering the small ring again. Ordered December 20th and expected delivery was the 26th. By the first few days of January I realized that the holidays were not the cause of my package never getting here. I contacted them again and they said it was lost in the mail and that I would get an email telling me more about it and whether it was found or if id get a replacement. They also said sorry and that they'd expedite the replacement if need be, so that i'd still have time to return whatever ring we decided didn't fit. 3 days pass... I JUST got an email telling me a package was shipped to me???? AND that I would receive it in over A WEEK. I am so infuriated, i contacted them again and they said it was too late it was already shipped and etc. etc. I FOUND OUT THE ORDER WAS MADE THE SAME DAY I TALKED TO THEM ABOUT IT BEING LOST. I wasn't ever informed that they were going ahead with a new order! I've been sitting here waiting for an email from the UPS on whether the other was found yet or not. Now I'll have been waiting over 3 weeks for one ring and its quite possible ill have passed the deadline for returning the other one!They were unclear, repetitive and hardly any help whatsoever. I was promised expedited shipping and emails on the update of my lost ring and I didn't get either. Now I'm sitting here waiting for another ring and my boyfriend is just as mad as I am at this point. Soooooo so disappointed with their online customer service. I buy so much online for prices and ease and this site has done nothing but cost me time, money, and frustration. Never ordering from them again. I'll stick to amazon.""
"Ordered an Item 12/20 and was told that it was in stock and I would receive it no later than 12/29. On 12/25 I decided to contact them seeing I never received an order confirmation email. I was told the item is out of stock and my order had not shipped. I was disappointed that I was not contacted about this matter. Then a charge shows up on my account 12/26 and I have to contact them to get a refund after they had cancelled my order. They finally issue the refund to my card 12/29 after much correspondence. And then the cancelled "out of stock" package shows up at my house 1/2/15. Something is really wrong with overstocks system that they thought the order was out of stock and had not shipped, billed me and refunded me, and then I still get the package. Now I have to drive the large package to the UPS store and send it back. "
"I bought a vacuum cleaner and it shipped promptly and was as described. I don't shop often at Overstock but the couple experiences that I have had are satisfactory"
"do NOT buy bedding from Overstock.com because if the shipping label says it is the correct size, as does the shipping box, and even the mattress tag, but you MEASURE the mattress after it arrives and can CLEARLY see that it does NOT meet the specs you ordered it is now non returnable or non refundable...I am in a HEATED battle trying to get a refund on an order for a Cal King mattress, that is CLEARLY a king size and not as thick as advertised. I opened it to discover that it is WRONG, I sent pics, I called as soon as I opened it...they are stalling, and I find that UNACCEPTABLE. Had it been as described I wouldn't be in this MESS, and they could care less. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!! They wouldn't post my bad review either"
"Bought a few times. I guess it's like a minefield. Everything goes right until it blows."
"Nightmare! Do not buy from Overstock! Placed an order, wanted to cancel it after only a few hours. Called in and was told that since it is already in "Processing" it can not be cancelled.... it has not been shipped yet, but I cant cancel it, to make it even worse... I can only return it once I get the order, after which I will have to pay for return... what kind of practice is that? I am very disappointed in overstock and will not buy again from this website."