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"I purchased a refurbished Chi Flat Iron for Mother's Day. When I purchased it, it stated that the estimated delivery date was Friday (today). That is the reason I purchased it.I was then warned by a few relatives that Overstock.com is notorious for taking forever with shipping, but I disregarded that.Well the item shipped 2 days later via FedEx SmartPost... One of the absolute SLOWEST services out there. And now the item is sitting in California, and it is Friday.I am extremely disappointed in Overstock.com. I will be refusing the package, and will never purchase from Overstock again.It is a terrible way to do business, lying about delivery dates."
"This is POSITIVE testimonial for Overstock.com ///// I have purchased products from Overstock on a couple of occasions and have been satisfied. a few years ago I purchased a combo VCR/DVD unit which, unfortunately had a faulty VCR unit (displaying an ('E1) when a tape was inserted. Once I notified Overstock of the faulty unit they simply, and promptly, sent me a refund and told me to just keep the unit -- that they did not/not want it back. So I kept it. The DVD portion of the unit still works fine. I recently (March, this year -- it is now just April) ordered a couple of finger rings from them. One of the rings arrived and one did not. Notifying my Postmaster and Overstock, I talked with an Overstock Customer Rep who courteously advised me that I could have either a refund or a replacement ring. I opted for the replacement ring since I still want it. Overstock obviously has a large amount of inventory, some of which is not perfect -- like my VCR/DVD unit but I understand that, for the great prices they have for their merchandise. I have had only good experiences with them.This is Tareq."
"Horrible Customer Service. I purchased a mattress and box set. Called a few days later and canceled. I followed up on their customer service email canceling again. One week later they called me and said they were on the way to my house. I said I canceled. Overstocked then called me and tole me they were going to charge me 180 restock fee, which they never told me when I purchased the 529 dollar item."
"I ordered Fahrenhype911 and the companion book on Oct. 12, 2004.As of today Oct. 25, 2004. I have not received it. The only reason I ordered it from them is because it was not available from anyone else.I called customer service 3 times and all they said was that it was shipped -- not much help.I asked for as supervisor and "Steve" said that he would try to dig one up (not Halloween, yet).I was on hold for 10 minutes and I gave up.On a previous call I was promised that a supervisor would telephone me -- has not happened.Their caveat is that shipping by USPS can take up to 2 weeks. This is nonsense.I will never order from OVERSTOCK.COM again.I will also telephone my Stock broker tomorrow and tell him to sell any shares I own in the company."
"Bought several CDs from overstock.com. One of the CD cases was obviously used and repackaged, which is fine with me. However, the CD case in question was empty. I chatted with their customer support who assured me that they would email me a packaging label so I could ship it back and get a replacement, free of charge. Over one week and several talks with customer service later, I have yet to receive my label. I'm much less likely to buy from them again."
"very great seller, ordered a ps2 game from them at the lowest price i had ever seen it. gave some great discounts and deliever emails for confirmation and shipping details. verrrrrrrrrrrrrrrrrrrrrrrrry slow delievery tho even for december sales"
"bought a refurbed palm tungsten t. great price. slow shipping, but that is kinda to be expected on ground shipping in december. overall quite happy with the purchase.also bought 2 cds on another order. shipped a little faster, once again, i actually had no problems whatsoever..."
"I want to warn everybody, DO NOT SHOP AT OVERSTOCK.COM! I placed an order for executive briefcase and their web information showed that it has been shipped out/billing information received by UPS on 12/1/03. But 14 days later, the item has not been arrived nor the order status information on the web has been updated. I contacted customer services number of times by phones and e-mails, but all they could say was that "you have to wait 10 BUSINESS DAYS until we make a further investigation regarding your order status," "the warehouse will get back to you but you have to wait 4-5 BUSINESS DAYS," "after the investigation begins, you have to wait another 10 business days to hear the results from us," and, get this, "No refund is possible since it has been shipped out already!". But when I contacted UPS personally, they said that their system does not show that they have received the package from Overstock.com. Clearly, they are blaming UPS and not taking responsibilities. I wonder if I would ever receive my order again, but I learned my lesson. I will never shop at overstock.com again, and I will tell my friends not to get into the same kind of troubles that I have. I also want to file the complain with Better Business Bureau. "
"they never shipped my order and it has almost been a week. i will never shop with overstock.com due to the lack of customer service and slow shipping. do not shop with overstock.com"
"I won't be dealing with this company again.This was my first purchase from them:1. ordered 11/19/20032. order confirmation email......none!3. ship notice email w/tracking number....11/23/20034. check Fedex tracking with number..."not found"5. checked several more times since including today..... 11/29/2003..."not found"Since I originally placed the order, I've orderedonline from two other firms. I've actually received these other items from the other companies.overstock.com is a very unprofessional business thatdoen't mind charging your card then leaving you hangingwondering if you'll ever receive your order or not!Take my advice....don't put yourself through this byordering from them."
"Our church needed a computer and (as is common with churches) had very little money. We were delighted to find an emachine at overstock.com at a price even we could afford. That was about 2 months ago. It works fine. There have been no problems. We are looking for a computer for our home now, and overstock.com is first on our list of places to check."
"I placed two orders for a Panasonic DVD/VCR Home Theater. The first one had a huge dent in the DVD/VCR player and had broken pieces inside. The dent was so deep that the VCR could not fit a tape inside. They are giving a refund and did send a shipping label so I can send it back.On my second order I had another dent in the same place on the DVD/VCR player. It wasn't as deep and the VCR would still function. I decided to keep it. However, there were markings on some of the speakers and the units and some were very noticeable. I won't be dealing with them again."
" I ordered the book, Dune:The Machine Crusade, best price i found on the net, 10/28/2003, card charged same day book shipped (11/03/2003) book arrived 11/05/2003. VERY SATISFIED :) Book in Very New Condition as advertised. Would do business with again. Thanks Overstock.com!!"
"I ordered 5 movies from overstock. The pricing was good, yet great on some.The shipping was a little slow to get sent out. But arrived rather quickly once it was sent out. All in working order and decent packaging."
"First time doing business with this online store. Ordered one book with no problems and the tracking on the other says it will be here tomorrow. One thing I don't like is they keep your cc info in their database with no way for the user of the account to edit or delete! So consider yourself warned on that issue!"
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