1/5

posted Feb-03-2012

"I ordered a bracelet that I needed to be returned. It took at least 4-5 calls to customer support to get the ball rolling. I was afraid that I would not get my money back, which was over $100 spent. I don't think I can ever do business with overstock again."

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4/5

posted Jan-30-2012

"I ordered 3 rugs from Overstock.com at about $135 each. Although I ordered 3 of the same thing, one rug was not the same color as the other 2. This may not be their fault since the label said it was the same color. --- Requesting a return is easy and they give you a preprinted shipping label. There was no option for exchange so I immediately ordered another rug.

The second rug came and it was the wrong size AND the wrong color. The rug was labeled correctly, they just sent the wrong one.

This time I was able to find an exchange option on the site. I sent the second bad rug back.

While I was waiting for the next replacement rug, I was notified that I was being charged $20 for using the return shipping label they sent me. I contacted Overstock by email and they said this was a mistake and removed the charge.

Today I got the CORRECT rug and I'm done with this order.

It was a hassle but since Overstock is paying for the return shipping and I got 3 very nice rugs at a bargain price, I can't see why they shouldn't get a positive rating. "

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1/5

posted Jan-14-2012

"There could not be a WORSE company to buy from. My mom, sister and husband were all cheated out of their money by them when they ordered things for Christmas. The items that they ordered did not fit, so we tried to return them. They kept the merchandise, but said they would not refund their money b/c the items were damaged. They were NOT damaged. We took them out of the plastic long enough to try them on and put them back in the plastic. They are thieves and I will NEVER order from them again!"

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1/5

posted Jan-14-2012

"Worst experience ever. I bought 4 Stern Clear Acrylic Adjustable Chromed Barstools. One of them completely broke down after 18 months. THe welded part that connects the base to the post broke down. The company said that it's not under warranty and was not interested in further assisting me. The product should be recalled."

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5/5

posted Jan-11-2012

"This was my second order with them for the same item. No problems, item (s) shipped promptly via FedEx and arrived in perfect condition. After reading the other reviews I feel like I was lucky I did not have to contact customer service. I will order again if needed as Overstock was the only vendor with the items I was looking for."

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1/5

posted Jan-10-2012

"Twice they have given me an invalid fedex tracking #, but never shipped the sink I ordered.
After 45 minutes of live chat I still didn't get any answers. I have now spoken to 2 supervisors who both told me to check with the warehouse and were going to call me back but never did.
I would never buy anything from this company again."

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1/5

posted Jan-06-2012

"Terrible customer service (BRUCE) I just got off their "Live Chat Assistance" Hmmmmmmmm!!! I feel even worse, than before. The boxes that the colognes (2) Diesel Plus Plus by Diesel Men's 2.5 oz EDT Spray were both sent were all water damage, breaking apart, and to top it off I get (chat) ATTITUDE from the so called customer service rep that is suppose to be there to help resolve my issues caused by them?? His name was Bruce and I chatted with him on 1-6-2012 at approximately 4:30 Pacific Time. He was trying to make me state "thank you and you're welcome???? What is wrong with this picture I ask?? After they send me a damaged goods, they have the nerve?? I don't recommend and will definitely let it be known to all.

V/r,
One VERY UNSATISFIED CUSTOMER!!!"

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1/5

posted Jan-05-2012

"This is a terrible company to deal with the returns are terrible and you have to pay postage at over £15 for a dvd!!! When i tried to cancell order only minutes after processing they took forever in the end after 20mins it was too late joke!!!!!The parcel took ages to get here missed the date i needed it.never again."

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2/5

posted Jan-01-2012

"Over $2500 for a Virtua Sink unit and it's a particle board POC. Not sure what that stands for? Start with "Piece of" and fill in the blank. The faucets don't use the US standard, so I had to buy euro to US parts to hook it up. Then in less than 3 months, the faucets leak from the poorly done welds. The only good thing is that other online retailers were charging more for the sink and for the shipping so I got burned less, but burned nonetheless."

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2/5

posted Dec-29-2011

"I will not be ordering from Overstock again. The shipping methods they use take forever to arrive compared to Amazon and other top notch companies. 2 weeks plus for a book that could have been shipped first class mail and arrived in 5 days. Not acceptable! Avoid this company at all cost."

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