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"I ordered this product originally on May 2nd and was told it would arrive May 14th. It never showed up and when I tracked it on the UPS website, it said it would now arrive the 15th. It still never came and the website updated again to say it would arrive on the 16th. Again, it never showed, so I called UPS and they told me to call Overstock. Overstock said they were running a trace on their end and that UPS would be doing the same. A couple days later I received a call that the package was "lost" and they would send a new one out. This was on Friday May 18th and I was ASSURED it was being shipped 2-day air on Monday and would arrive on Wednesday. Sure enough, the package didn't arrive on Wednesday and when I tracked it on UPS with the new tracking #, it said the package wasn't even shipped! I called Overstock and the customer service rep tried to tell me that "the shipper didn't scan the product because they were trying to get it on the plane fast". I laughed when she told me this but was again assured that it would arrive the next day. I asked "If this was shipped 2-day air, why is it taking 3 days?" She came up with some ludicrous excuse and at this point I was done being jerked around knowing very well that no package was arriving the next day. Sure thing, today is Thursday and there is no package. UPS has come and gone (twice) with nothing. I called UPS and they confirmed that the package was never sent. It is very obvious that this shipper (I don't know if it is Overstock or a 3rd party) is a scam and had NO intention of shipping my product. Even worse, is that customer service tried to convince me that the product was actually going to show up when they knew that it would never come. This is my first and LAST time ever ordering ANYTHING on Overstock. They are not a reputable company and I'll just stick with Amazon where I never have problems."
This review was modified by natronmeens on May 24 2012 05:25:34 PM
"DO NOT ORDER FROM OVERSTOCK!! AT ALL!! On a tight budget I ordered my Fiancee's wedding band from overstock. I saw a band that looked nice and would go well with her engagement ring. So I thought. After receiving the item which took days to arrive...I opened it and was completely dissatisfied. The ring looked nothing like picture and was so small. The stones were barely visible and the ring was so tiny and thin that the engagement ring would completely drown it out. You may as well wear the engagement ring alone if you had seen this band. I quickly went onto my account and placed an order return and refund. Their shipping label cost more than what it would cost me to ship it back on my own so I sent it back via USPS. After nearly two weeks before they claimed they received the item I got an email stating they opened an empty box. I contacted them immediately to dispute the issue. They told me I mailed them an empty box. I laughed and asked them why in the hell would I send back an empty ring box for a refund? They began going back and forth with me claiming I may have mistakenly forgot to put the ring in the box before shipping it to them. WHAT IN THE HELL??? WHO WOULD DO THAT??? WHERE ELSE WOULD THE RING BE?? ITS NOT AT MY HOUSE! IT'S NOT ON MY FIANCEE'S FINGER!! MY WEDDING IS A MONTH AWAY AND I NEED A NEW BAND AND MY MONEY BACK TO GET ONE! After two weeks of going back and forth with them on this issue dealing with a "SUPERVISOR" by the name of MARK H. he argued with me saying I sent them an empty box and would never receive a refund. I filed a claim with the Postal Service. The nice woman assisting my claim went out of her way to get images of the boxes as it went through the mail system all the way back to Salt Lake City. I had tracking info so they were able to track it down thoughout the shipment. After USPS sent me a letter confirming that my item was still in tact during shipment and was never tampered or broken open I faxed it over to Overstock. THAT SUPERVISOR MARK IDIOT had the nerve to tell me that was a big waste of time because the fact still stands I won't receive a refund for an empty box!! ARE YOU KIDDING ME!!! That was hundreds of dollars down the drain!! AND THERE IS NOTHING THEY COULD DO! I ended up having to spend more money to purchase my fiancee's wedding band from somewhere else and still didn't receive a refund. I have taken it up to corporate but at the end of the day they are swindlers!! I SENT THE RING BACK and I KNOW IT! MY FIANCEE KNOWS IT! THE USPS KNOWS IT!! GOD KNOWS IT!! But they basically told me I was liar and never sent back the item but an empty box in hopes of getting a refund. If that is not the lamest thing I've ever heard in my entire life!! NEVER BUY FROM OVERSTOCK!! THEY ARE A LOAD OF CROCK!! I HOPE THEY GO BANKRUPT AND GO OUTTA BUSINESS!! THIEVES!! My money is going to hurt me a lot more than it's going to hurt them!! ASSHOLES! I'M DONE!"
"Be aware! They are bunch of liars and crooks!!! This is what happened to me: I ordered 2 rugs. One 5'3x7'6 and a runner. They sent me TWO TOTALLY DIFFERENT RUGS. INSTEAD OF COLOR PURPLE THEY PLACED PURPLE ON THE BEIGE BEIGE VERY CHEEP RUG AND THEY MATCH UP THE RUNNER! WHEN I CALLED CUSTOMER SERVICE THEY SENT ME TWO OF THE SAME LABELS TO RETURN THESE RUGS. AFTER 2 WEEKS I CONTACTED OVERSTOCK, BECAUSE THERE WAS NO ECHO OF MY MONEY BACK. THEY SAID THAT THEY DID NOT RECEIVED RUG ONLY THE RUNNER! ONE GIRL FROM THE CUSTOMER SERVICE TRIED TO HELP BUT SHE WAS IMMEDIATELY PULLED AWAY. I GOT THE ANSWER THAT NO UPS PICKS UP ANYTHING WITH THE SAME LABEL. EVEN THOUGH UPS WAS WILLING TO LOOK INTO THE MATTER , OVERSTOCK DID NOT WANTED TO COOPERATE. MY E-MAIL IN RESPONSE TO THEIR RUDE AND HUMILIATING RESPONSE WAS COMING BACK. THEY BLACK ANY RESPONSE OR PETITIONS FROM ME. I LOST MY MONEY AND WOULD NEVER SHOP THERE AGAIN. AND I AM WARNING EVERYONE ! THIS CROOKS SHOULD NOT EXIST AND BE SUPPORTED IN ANY WAY. "
"I stupidly looked at these reviews AFTER i purchased and was so scared I called my credit card company for advice. I ordered $600. worth of stuff including a chandelier and bed linen. Everything came quickly and was exactly what I ordered. The electrician came today and installed my chandelier, which is gorgeous. I don't normally write reviews. I am writing this one to allay people's fears because I had a good experience. "
As I traveling alot I got three permanent address, New Jersey, Thailand-Rayong, Moscow.
I tried to make order to my NJ address and first they accept it, charged money, but later canceled this order by reason that no US issued Master Card.(by the way Master Card is American company) It wasn't one million $$$ order, just jeans and shorts, 47 bucks or something. First I didn't worry about, support said 72 hours to unblock, ok. After 72 hours gone support wrote me that they need contact my bank and it takes 10 days. Order was canceled 20 April, today is 1 May and nothing is change. As I guess by next step they'll send special mission to Kremlin to resolve this heavy case about 50 bucks and it takes next few months. Couple days ago I called to my bank support to ask can they do something, but as I understand if overstock got your money you can forget about.
This not US issued Master Card, issued by SBERBANK (Saving Bank of Russia) est. 1841, main bank shareholder is government, one and only bank which worked with population even in Soviet time. I prefer to use this bank for many years and keep their two Master cards now. This cards was used dozens and dozens times for payments in many different places in the world. just short list where this card was used (what I remember now):
JCPenny (USA) E-bags (USA) Patriot Surplus (USA) Shoe Station (USA) E-Bay (to buy goods in UK, Canada, Korea, US) Emirates Airlines Qatar Airways different airport duty-free, different places as Dubai, Zurich, Bangkok etc. hotel booking as booking.com sawadee.com etc, etc
But no, Overstock cannot accept this card, they are very special. They do not accept my PayPal, I own this account for years as E-Bay buyer with 100% positive feedback.
P.s. And they got funny international delivery option, as I guess their sistership company with fantastic prices, your 50$ order with jeans and shorts they are ready send to Moscow and will charge "only" 60$ for delivery, fantastic offer guys! Congratulations! But they will never ever send it to my US address, no,no,no!
pity that's I found this site a bit late, very interesting reading."
This review was modified by Libedinsky on May 01 2012 09:37:26 AM
"I've spent thousands of dollars with this company over the past year...bought all my furniture for my new place from them, and a lot of clothes, shoes, and jewelry. You would think that a company would value a customer like that...not Overstock. As soon as there's a problem with a shipment, they don't want to deal with you. I received a pair of heels in the wrong color not once, not twice, but THREE TIMES. Each time, I had to call Customer Service for a return label, drive to UPS to drop off the return, and wait for the the replacement to arrive. Three weeks after my initial order I received the wrong color for the third time and Overstock could not care less. I asked to speak to a supervisor and got a miserable jerk named Robert who told me "What can I do, ma'am? I can't make it happen any faster." Well, Overstock, what you SHOULD have done (what I would have done for a customer of my business) is tell me to keep the pair in the wrong color for my trouble, and the correct one is on it's way. That's how you hold on to a frustrated, yet valuable customer, sir. Beware buyer: O.co doesn't care about you the moment you have a problem. "
"I WISH I HAD READ THE REVIEWS BEFORE I DID BUSINESS WITH THIS COMPANY.I ORDERED A CELL PHONE THAT WAS SUPPOSE TO BE THE TYPE FOR MY PHONE CARRIER. WHEN I GOT THE PHONE, IT HAD THE NAME OF ANOTHER PHONE CO. ON IT BUT THE PAPERWORK HAD MY CARRIER ON IT. I TOOK IT TO MY CARRIER AND AT FIRST THEY WOULDN'T TOUCH IT. I ARGUED THEY WERE WRONG AND THEY PROVED PROVED TO ME I HAD BEEN HAD. THE PHONE COULD NOT BE ACTIVATED BY MY CARRIER.I SENT THE PHONE BACK FOR A REFUND AND MUCH TO MY SURPRISE I LEARN OVERSTOCK, FOR THEIR MISTAKE WOULD NOT GIVE ME MY MONEY BACK, THEY ARE GIVING ME A GIFT CERTICATE.I DON'T KNOW WHY THEY THINK A CONSUMER WOULD WANT TO BE A SUCKER TWICE BY THEM,BUT THEY GOT ME BY, OOOOH THAT HURTS."
"Hand-tufted Metro Classic Multi-color Wool Rug5x8
Waited over a month for a rug ordered from Overstock.com and I got the run around from this company as to where my rug was. After wasting a great deal of my time I never received the rug. The company did nothing to help my situation and instead of trying to work with me they would just say that they could not help me. Do not order from this company."
"For the most part I enjoy my overall shopping experience with Overstock. I've ordered from them twice in the last year and I LOVE the $2.95 shipping. That with the fast shipping and good deals is what keeps me interested.
In the past I've ordered curtains and then more recently a pair of BCBG boots on clearance quality is good, shipping is reliable and timely, and they have a wide selection."
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posted May-17-2012 
posted May-10-2012 
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![Share](javascript:share_rating({"review_body":"DO NOT ORDER FROM OVERSTOCK!! AT ALL!!<br>On a tight budget I ordered my Fiancee\u0027s wedding band from overstock. I saw a band that looked nice and would go well with her engagement ring. So I thought. After receiving the item which took days to arrive...I opened it and was completely dissatisfied. The ring looked nothing like picture and was so small. The stones were barely visible and the ring was so tiny and thin that the engagement ring would completely drown it out. You may as well wear the engagement ring alone if you had seen this band. I quickly went onto my account and placed an order return and refund. Their shipping label cost more than what it would cost me to ship it back on my own so I sent it back via USPS. After nearly two weeks before they claimed they received the item I got an email stating they opened an empty box. I contacted them immediately to dispute the issue. They told me I mailed them an empty box. I laughed and asked them why in the hell would I send back an empty ring box for a refund? They began going back and forth with me claiming I may have mistakenly forgot to put the ring in the box before shipping it to them. WHAT IN THE HELL??? WHO WOULD DO THAT??? WHERE ELSE WOULD THE RING BE?? ITS NOT AT MY HOUSE! IT\u0027S NOT ON MY FIANCEE\u0027S FINGER!! MY WEDDING IS A MONTH AWAY AND I NEED A NEW BAND AND MY MONEY BACK TO GET ONE! After two weeks of going back and forth with them on this issue dealing with a \u0022SUPERVISOR\u0022 by the name of MARK H. he argued with me saying I sent them an empty box and would never receive a refund. I filed a claim with the Postal Service. The nice woman assisting my claim went out of her way to get images of the boxes as it went through the mail system all the way back to Salt Lake City. I had tracking info so they were able to track it down thoughout the shipment. After USPS sent me a letter confirming that my item was still in tact during shipment and was never tampered or broken open I faxed it over to Overstock. THAT SUPERVISOR MARK IDIOT had the nerve to tell me that was a big waste of time because the fact still stands I won\u0027t receive a refund for an empty box!! ARE YOU KIDDING ME!!! That was hundreds of dollars down the drain!! AND THERE IS NOTHING THEY COULD DO! I ended up having to spend more money to purchase my fiancee\u0027s wedding band from somewhere else and still didn\u0027t receive a refund. I have taken it up to corporate but at the end of the day they are swindlers!! I SENT THE RING BACK and I KNOW IT! MY FIANCEE KNOWS IT! THE USPS KNOWS IT!! GOD KNOWS IT!! But they basically told me I was liar and never sent back the item but an empty box in hopes of getting a refund. If that is not the lamest thing I\u0027ve ever heard in my entire life!! NEVER BUY FROM OVERSTOCK!! THEY ARE A LOAD OF CROCK!! I HOPE THEY GO BANKRUPT AND GO OUTTA BUSINESS!! THIEVES!! My money is going to hurt me a lot more than it\u0027s going to hurt them!! ASSHOLES! I\u0027M DONE!","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1551118#comment1551118","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"RAGED93","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t buy From the big O they don\u0027t pay there merchants","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1533922#comment1533922","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"Overstocksucks1234","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Be aware! They are bunch of liars and crooks!!! <br>This is what happened to me: I ordered 2 rugs. One 5\u00273x7\u00276 and a runner. <br>They sent me TWO TOTALLY DIFFERENT RUGS. INSTEAD OF COLOR PURPLE THEY PLACED PURPLE ON THE BEIGE BEIGE VERY CHEEP RUG AND THEY MATCH UP THE RUNNER! WHEN I CALLED CUSTOMER SERVICE THEY SENT ME TWO OF THE SAME LABELS TO RETURN THESE RUGS. AFTER 2 WEEKS I CONTACTED OVERSTOCK, BECAUSE THERE WAS NO ECHO OF MY MONEY BACK. THEY SAID THAT THEY DID NOT RECEIVED RUG ONLY THE RUNNER! ONE GIRL FROM THE CUSTOMER SERVICE TRIED TO HELP BUT SHE WAS IMMEDIATELY PULLED AWAY. I GOT THE ANSWER THAT NO UPS PICKS UP ANYTHING WITH THE SAME LABEL. EVEN THOUGH UPS WAS WILLING TO LOOK INTO THE MATTER , OVERSTOCK DID NOT WANTED TO COOPERATE. MY E-MAIL IN RESPONSE TO THEIR RUDE AND HUMILIATING RESPONSE WAS COMING BACK. THEY BLACK ANY RESPONSE OR PETITIONS FROM ME. I LOST MY MONEY AND WOULD NEVER SHOP THERE AGAIN. AND I AM WARNING EVERYONE ! THIS CROOKS SHOULD NOT EXIST AND BE SUPPORTED IN ANY WAY. ","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1528678#comment1528678","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"sosna27","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I stupidly looked at these reviews AFTER i purchased and was so scared I called my credit card company for advice. I ordered $600. worth of stuff including a chandelier and bed linen. Everything came quickly and was exactly what I ordered. The electrician came today and installed my chandelier, which is gorgeous. I don\u0027t normally write reviews. I am writing this one to allay people\u0027s fears because I had a good experience. ","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1522044#comment1522044","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"daxidel ","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overstock where my 50 bucks?<br><br>As I traveling alot I got three permanent address, New Jersey, Thailand-Rayong, Moscow.<br><br>I tried to make order to my NJ address and first they accept it, charged money, but later canceled this order by reason that no US issued Master Card.(by the way Master Card is American company)<br>It wasn\u0027t one million $$$ order, just jeans and shorts, 47 bucks or something.<br>First I didn\u0027t worry about, support said 72 hours to unblock, ok. After 72 hours gone support wrote me that they need contact my bank and it takes 10 days. Order was canceled 20 April, today is 1 May and nothing is change.<br>As I guess by next step they\u0027ll send special mission to Kremlin to resolve this heavy case about 50 bucks and it takes next few months.<br>Couple days ago I called to my bank support to ask can they do something, but as I understand if overstock got your money you can forget about.<br><br>This not US issued Master Card, issued by SBERBANK (Saving Bank of Russia) est. 1841, main bank shareholder is government, one and only bank which worked with population even in Soviet time. I prefer to use this bank for many years and keep their two Master cards now.<br>This cards was used dozens and dozens times for payments in many different places in the world.<br>just short list where this card was used (what I remember now):<br><br>JCPenny (USA)<br>E-bags (USA)<br>Patriot Surplus (USA)<br>Shoe Station (USA)<br>E-Bay (to buy goods in UK, Canada, Korea, US) <br>Emirates Airlines<br>Qatar Airways<br>different airport duty-free, different places as Dubai, Zurich, Bangkok etc. hotel booking as booking.com sawadee.com <br>etc, etc<br><br>But no, Overstock cannot accept this card, they are very special. They do not accept my PayPal, I own this account for years as E-Bay buyer with 100% positive feedback.<br><br><br><br>P.s. And they got funny international delivery option, as I guess their sistership company with fantastic prices, your 50$ order with jeans and shorts they are ready send to Moscow and will charge \u0022only\u0022 60$ for delivery, fantastic offer guys! Congratulations! <br>But they will never ever send it to my US address, no,no,no! <br><br><br>pity that\u0027s I found this site a bit late, very interesting reading.","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1500913#comment1500913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"Libedinsky","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve spent thousands of dollars with this company over the past year...bought all my furniture for my new place from them, and a lot of clothes, shoes, and jewelry. You would think that a company would value a customer like that...not Overstock. As soon as there\u0027s a problem with a shipment, they don\u0027t want to deal with you. I received a pair of heels in the wrong color not once, not twice, but THREE TIMES. Each time, I had to call Customer Service for a return label, drive to UPS to drop off the return, and wait for the the replacement to arrive. Three weeks after my initial order I received the wrong color for the third time and Overstock could not care less. I asked to speak to a supervisor and got a miserable jerk named Robert who told me \u0022What can I do, ma\u0027am? I can\u0027t make it happen any faster.\u0022 Well, Overstock, what you SHOULD have done (what I would have done for a customer of my business) is tell me to keep the pair in the wrong color for my trouble, and the correct one is on it\u0027s way. That\u0027s how you hold on to a frustrated, yet valuable customer, sir. Beware buyer: O.co doesn\u0027t care about you the moment you have a problem. ","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1492001#comment1492001","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"MartinaMeh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I WISH I HAD READ THE REVIEWS BEFORE I DID BUSINESS WITH THIS COMPANY.I ORDERED A CELL PHONE THAT WAS SUPPOSE TO BE THE TYPE FOR MY PHONE CARRIER. WHEN I GOT THE PHONE, IT HAD THE NAME OF ANOTHER PHONE CO. ON IT BUT THE PAPERWORK HAD MY CARRIER ON IT. I TOOK IT TO MY CARRIER AND AT FIRST THEY WOULDN\u0027T TOUCH IT. I ARGUED THEY WERE WRONG AND THEY PROVED PROVED TO ME I HAD BEEN HAD. THE PHONE COULD NOT BE ACTIVATED BY MY CARRIER.I SENT THE PHONE BACK FOR A REFUND AND MUCH TO MY SURPRISE I LEARN OVERSTOCK, FOR THEIR MISTAKE WOULD NOT GIVE ME MY MONEY BACK, THEY ARE GIVING ME A GIFT CERTICATE.I DON\u0027T KNOW WHY THEY THINK A CONSUMER WOULD WANT TO BE A SUCKER TWICE BY THEM,BUT THEY GOT ME BY, OOOOH THAT HURTS.","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1362987#comment1362987","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"J.HOLMES","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hand-tufted Metro Classic Multi-color Wool Rug5x8 <br><br>Waited over a month for a rug ordered from Overstock.com and I got the run around from this company as to where my rug was. After wasting a great deal of my time I never received the rug. The company did nothing to help my situation and instead of trying to work with me they would just say that they could not help me. Do not order from this company.","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1352709#comment1352709","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"anthonyp1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"For the most part I enjoy my overall shopping experience with Overstock. I\u0027ve ordered from them twice in the last year and I LOVE the $2.95 shipping. That with the fast shipping and good deals is what keeps me interested. <br><br>In the past I\u0027ve ordered curtains and then more recently a pair of BCBG boots on clearance quality is good, shipping is reliable and timely, and they have a wide selection.","link":"http:\/\/www.resellerratings.com\/store\/Overstock\/comment\/1321123#comment1321123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overstock.jpg","store_name":"Overstock.com \/ O.co","username":"BettyS","rating":"4"}, "single");){kind=link}
"I ordered this product originally on May 2nd and was told it would arrive May 14th. It never showed up and when I tracked it on the UPS website, it said it would now arrive the 15th. It still never came and the website updated again to say it would arrive on the 16th. Again, it never showed, so I called UPS and they told me to call Overstock. Overstock said they were running a trace on their end and that UPS would be doing the same. A couple days later I received a call that the package was "lost" and they would send a new one out. This was on Friday May 18th and I was ASSURED it was being shipped 2-day air on Monday and would arrive on Wednesday. Sure enough, the package didn't arrive on Wednesday and when I tracked it on UPS with the new tracking #, it said the package wasn't even shipped! I called Overstock and the customer service rep tried to tell me that "the shipper didn't scan the product because they were trying to get it on the plane fast". I laughed when she told me this but was again assured that it would arrive the next day. I asked "If this was shipped 2-day air, why is it taking 3 days?" She came up with some ludicrous excuse and at this point I was done being jerked around knowing very well that no package was arriving the next day. Sure thing, today is Thursday and there is no package. UPS has come and gone (twice) with nothing. I called UPS and they confirmed that the package was never sent. It is very obvious that this shipper (I don't know if it is Overstock or a 3rd party) is a scam and had NO intention of shipping my product. Even worse, is that customer service tried to convince me that the product was actually going to show up when they knew that it would never come. This is my first and LAST time ever ordering ANYTHING on Overstock. They are not a reputable company and I'll just stick with Amazon where I never have problems."