Fraud company that refuses to honor it's price match guarantee. They state "buy it at the lowest price, guaranteed" with no disclaimer or conditions. However, when you try to get a price match, they will deny the price match based on ____ (you fill in the blanks). Awful company to do business with.

Overstock.com is a GREAT place to buy. They have low prices, AWESOME customer service, and fast delivery. I wish I would have tried them out sooner than I did. I have found some STEALS on their site. I have never been treated better by customer service representatives than when shopping here.  
 
I had some coupon codes I made a mistake on and didn't enter them at time of checkout... I contacted their live chat and the representative was VERY helpful, friendly, and took care of the problem within 3 minutes. He said he would take care of it, and I would be credited for the coupon within 24 hours because the order hadn't even processed yet. I got an email within 10 minutes saying the order had gone through and he adjusted the price for me. Their service can't be beat. I would recommnend them to anyone.

I order a Nokia 6263 cell phone from Overstock.com because of the good price. I was a little leery because I had no firsthand knowledge about the company and did not see any sort of tech support phone number. The phone arrived within their 10 day delivery time frame, but the bluetooth function was intermittent. I called customer support where the took my information and complaint. I received a call from a technically minded representative the next day. After asking a few simple questions he issued a RMA with free return shipping and said I could wait to return the defective phone until the replacement arrived. This is a company I will recommend and will return for future purchasing. Very few companies would go this extra mile for a first time customer. A great company IMO.  
Kensch888

This review was modified by its author, KenSch, on 2/24/10 6:45 PM.

I've bought a lot of different items from overstock and have always been more than satisfied. They have never failed to exceed my expectations, whether it is fast delivery, or first class customer service in handling a problem. I am a Club O member and would recommend it to anyone.

Sent wrong item, out of item I was supposed to get. Have to return item. What a hassle, now I have to pack the item back up and find a UPS box and mail it back all because Overstock has the head up their you know what.

This review was modified by its author, mlydle, on 2/28/10 1:04 AM.

I have ordered several items from Overstock.com. Shipping is fast. Value is usually good but you have to be really careful about what you order because it is NOT easy to return an item. The return policy is very limited. I ordered earrings from Overstock.com, thought they were hideous in person but my receipt said "no return", something I was not aware of when I purchased the item. I will continue to be a customer of Overstock.com but I know that even if I don't care for the item, I may very well have to learn to love it! I would probably not recommend buying costly items from Overstock.com.

The color was a little different, but I don't think it's overstocks fault as it was a stock photo... really happy with it- fast shipping. unhappy that it was left open on my doorstep, but again, not overstocks fault.

I was interested in a sink that was out of stock. A week later Overstock emailed me that they had the sinks back in stock (showed 9 in stock). I ordered it (showed 5 in stock).  
 
They charged my credit card the day after I ordered it. Figuring it went through and there were no problems because they charged my card I scheduled the granite counter templaters (they need the new sink and the old one removed) and then had the plumber come out and take off my counters and disconnect my sink.  
 
THREE FULL days after ordering the sink, Overstock emails me and says- order has been cancelled and you have a $5 credit. Chatted with customer service and explained the situation and he said they could give me a $20 credit. Cust. Service said it was a "MISCOMMUNICATION" and they do not have the product--  
 
Customer service SHOULD offer overnight shipping and a WAY better discount on a sink that they actually stock. I still haven't dared to tell my husband that the sink is not on its way. It would be one thing if they discovered a mistake the next day but when you order on Sunday and Wednesday night they notice they do not have what you ordered.  
 
I feel that Overstock does not care! If this is such a rare (as they stated) occurance, Customer service should really be bending over backwards to make it right and find a solution. I am open to suggestions since I have no operating kitchen. In trying to save a little on a good deal on a sink that doesn't exist, it cost me 3-fold in inconvenience and plumbing and labor costs.  
 
Be forwarned! Overstock management should follow up on this instead of ignoring it and letting it go. I ran a business for 25 years and would never treat customers like this, bad feelings spread very far and cost WAY more than a sink would. This is almost fraud--selling items that they don't have.

This review was modified by its author, sinkless, on 1/20/10 8:15 PM.

Overstock.com- they do not offer refunds on much of the merchandise they sell, but they fail to make that CLEAR to the unsuspecting buyer until AFTER the purchase has been delivered. I had a LOT of trouble getting a refund from these people on a foam matterss that was very uncomfortable. They even sent me a return shipping tag and an RMA number, then after they signed for it, they started back at square zero. This item is not refundable (all this AFTER they agreed to a full refund). They eventually agreed to honor their commitment, but it was not a pleasant experience. I would prefer to do business with REPUTABLE people like Kohls who will refund ANYTHING that you are unhappy with. And Bed Bath and Beyond promises likewise but I haven't had anything to check them with yet. But I would avoid Overstock, because you are just setting yourself up for a hassle if you have any problems with your order.

This review was modified by its author, dand1001, on 1/19/10 7:23 PM.

Bought the Logitech Pure-Fi Elite speakers, refurbished, from them on January 10th. The order shipped out on the 11th and arrived on the 13th! This was with their normal $2.95 shipping. Description claimed refurbished, but the product looked brand new and came with a full, two-year warranty. They also had the best price anywhere by $50. I'd gladly buy from them again!

Ordered an LG L-1932TQ-BF LCD monitor, factory refurbished on Dec 20th, received on Dec 28 via UPS, great communication, great packaging, and great value. Monitor appeared as brand new. Great online shopping experience.

TOLD ME IT SHIPPED WHEN IT WASN'T IN STOCK.  
I ordered a xmas gift in early december with supposedly 5- 10 business day delivery, and was notified the next day that it had shipped. I didn't check the shipment status until just after xmas, to find to my horror that it had never delivered. So I got in touch with overstock.com who told me they would trace the delivery. Next thing they tell me is they never had it in stock.

I ordered a 22 inch LG Monitor then realized its not one of those fancy TV monitors, so I returned it the same day and reordered a Magnavox TV the next day hoping they might be lenient on their policy.  
 
Well the first mistake I made was I opened it. They have a very screwy return policy that states if you open it and no matter what they will charge you 30 percent and the cost to return it which was a lot as well.  
 
Now what if the off chance I received a defective unit they would still charge me the same 30 percent and the cost of shipping. I actually chatted with a representative online and wasn't much help.  
 
Looks like another business I'm not going to do with the future. It was a loss for me because I bought the TV for a small business and since it was my mistake supposedly I'm out cash. Also takes a total of 7 days to receive anything from them which is a joke onto itself.

This review was modified by its author, smulla, on 12/28/09 10:31 PM.

i ordered a police bible for my state trooper son an email said overstock.com shipped first class on dec 12, 2009 and today is dec 20th and i have yet to receive it. overstock.com says that it won't arrive till january 5, 2010. a first class shipment from kentucky takes almost a month to deliver. yeah right. in the same order guaranteed by christmas i ordered a 3pack 2g flash drive and it shipped on dec 14th and guaranteed by christmas according to overstock.com but now its not coming until dec 28th. their customer service says unless i prove that it was guaranteed too bad. i emailed them their email about the order confirmation and then their story changes. very disappointed in their shipping. first class shipping is the same as priority mail which is 2-3 days and their own website said the stuff shipped over 8 days ago.

don't let the low shipping fees draw you in.  
this firms specialty is dealing in salvaged merchandise.nothing they sell is new and its  
all returned defective garbage.the customer service is the worst I have ever seen,never again.