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"This is the worst online retailer I have ever dealt with. A package was being returned to them because of a ups delivery misunderstanding. They hadn't even received it back at their facility when I called and they wouldn't reship it out to me upon receipt, instead their policy is to recycle the material and reprint it. They would only credit me 50% store credit. So on an $80 order, I would only get $30 back as I also do not get refunded for shipping and have to reorder it costing me an extra $50. I even offered to pay the shipping and handling to reship it but they refused. Mind boggling how an online retailer could operate like this."
"I am extremely dissatisfied with this organization. I ordered three products from them, and two of the three were unsatisfactory. I sent a photo to customer service of the problem (printing issue) and they tell me that they will have to review it with the proof and make sure it isn't a file issue. After they determined that it was a printing issue, which is obvious to look at. They then offer to reprint, which is too late, or refund me partially- if I send the defective product back, which would leave me with nothing. I asked that they let me keep the product and give me a partial refund, which is what most printing companies do. They informed me that hat wasn't possible, and they wouldn't work with me when the problem was their fault to begin with.
Terrible service, terrible products. Do not use Overnight Prints!!
Additionally, although the name says overnight prints, the actual date that product is to be received is over 2 weeks without having to paying extra. To get the products within a week, the customer has to pay a service fee of $15 to 20. How rediculous. They are too slow to be named overnight prints. "
"Nous avons effectué une commande le 21/04 Un prélèvement a été fait le 23/04 Un mail de confirmation a été envoyé. Nous devons le recevoir sous 8 jours ouvrables. Nous sommes le 02/05, pas de news. La hotline nous dit qu'ils n'ont rien reçu. Il faut repasser commande... C'est du n'importe quoi!!!!!!!!!!!!!!"
"HORRENDOUS SERVICE, total SCAMMERS. I placed an original order with them and they made a big mistake. This cost be money and I was out products for a show I participated in. After pleading with 3 people, they gave me a partial credit, not even covering what I originally spent that they botched. I applied the credit (only reason I used them again was because I wanted to recover some of my losses) to a product that never arrived and when I called them, it was my tough luck. "Sorry, we don't take responsibility". In a nutshell, that should be their motto. " GIVE US YOUR MONEY, BUT WE DON"T TAKE RESPONSIBILITY FOR DELIVERING YOUR PRODUCT". DO NOT USE THEM."
"I have been a graphic designer for over 25 years. I designed a brochure and gave it to these people. I have used their service before. The job was printed so poorly, that there were actually white borders where there were not supposed to be. The art was placed 1/4 inch off all around. They told me it was my art that was 1/16 off. Really? First of all, I took the same art, because I was in a bind, to Kinkos, and they printed it perfectly. 1/16, even if it were off, would not have caused a problem. They did offer a 50% store credit. Really? You screw up and then blame the customer, and then say well, we'll give you half what your order cost you? If I had service like that I'd be out of business."
"Both orders from Overnight Prints were short more than half the number of pieces. They blamed it on UPS damaging the boxes. Both boxes? It seems a little odd that UPS would coincidentally damage BOTH orders. They offered to reprint the missing cards and ship them to me at no additional charge. That's nice of them to do, but I've done a lot printing with other companies and NEVER HAD THIS ISSUE of being shorted on an order. I can't trust they can successfully take care of the orders we need filled."
"Overnight Prints has there good and bad moments like any other company, but in the 30 times I have used them for printing they have only messed up 3x and 2 they caught the mistake at QC and ordered a reprint on their own and before I even got the product they had already shipped out a second order on their own.
I think printing & customer service is some of the best around."
"I have ordered from Overnight Prints in the past, no problem. Products werent the best quality but you got what you paid for. This time, I ordered business cards custom ordered and sent them the image files as always. My invoice showed the cards looking exactly how I wanted/ordered them. I got something TOTALLY different. The image was super off center, and totally F'd up. When I tried to ask for a reprint or refund, they said they would only give me 50% of the refund in store credit and I would have to ship the cards back (my cost) and reorder the cards again. They blamed me because the image had a small white area around the outside. They were SUPER RUDE, WORST CUSTOMER SERVICE I HAVE EVER SEEN. I WILL NEVER EVER ORDER FROM THIS SHIT COMPANY AGAIN AND I RECOMMEND YOU DONT."
This review was modified by HeidiSchubert on April 05 2012 02:33:26 PM
"I recommend overnight prints not just because of the great quality, profeesional work and the quick turn around. Tonight I noticed a problem with my order and even after three calls for help each person was a person and not just someone reading the screen. Custermer service in 2012 it's almost unheard of. Again thank you to my new team and yes I will be back soon.
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posted May-15-2012 
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![Share](javascript:share_rating({"review_body":"I am extremely dissatisfied with this organization. I ordered three products from them, and two of the three were unsatisfactory. I sent a photo to customer service of the problem (printing issue) and they tell me that they will have to review it with the proof and make sure it isn\u0027t a file issue. After they determined that it was a printing issue, which is obvious to look at. They then offer to reprint, which is too late, or refund me partially- if I send the defective product back, which would leave me with nothing. I asked that they let me keep the product and give me a partial refund, which is what most printing companies do. They informed me that hat wasn\u0027t possible, and they wouldn\u0027t work with me when the problem was their fault to begin with. <br><br>Terrible service, terrible products. Do not use Overnight Prints!!<br><br>Additionally, although the name says overnight prints, the actual date that product is to be received is over 2 weeks without having to paying extra. To get the products within a week, the customer has to pay a service fee of $15 to 20. How rediculous. They are too slow to be named overnight prints. ","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1544460#comment1544460","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"Mrsmirchelldavis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nous avons effectu\u00e9 une commande le 21\/04<br>Un pr\u00e9l\u00e8vement a \u00e9t\u00e9 fait le 23\/04<br>Un mail de confirmation a \u00e9t\u00e9 envoy\u00e9.<br>Nous devons le recevoir sous 8 jours ouvrables.<br>Nous sommes le 02\/05, pas de news.<br>La hotline nous dit qu\u0027ils n\u0027ont rien re\u00e7u.<br>Il faut repasser commande...<br>C\u0027est du n\u0027importe quoi!!!!!!!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1504371#comment1504371","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"clemnat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"HORRENDOUS SERVICE, total SCAMMERS. I placed an original order with them and they made a big mistake. This cost be money and I was out products for a show I participated in. After pleading with 3 people, they gave me a partial credit, not even covering what I originally spent that they botched. I applied the credit (only reason I used them again was because I wanted to recover some of my losses) to a product that never arrived and when I called them, it was my tough luck. \u0022Sorry, we don\u0027t take responsibility\u0022. In a nutshell, that should be their motto. \u0022 GIVE US YOUR MONEY, BUT WE DON\u0022T TAKE RESPONSIBILITY FOR DELIVERING YOUR PRODUCT\u0022. DO NOT USE THEM.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1503269#comment1503269","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"TriciaSzabol","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been a graphic designer for over 25 years. I designed a brochure and gave it to these people. I have used their service before. The job was printed so poorly, that there were actually white borders where there were not supposed to be. The art was placed 1\/4 inch off all around. They told me it was my art that was 1\/16 off. Really? First of all, I took the same art, because I was in a bind, to Kinkos, and they printed it perfectly. 1\/16, even if it were off, would not have caused a problem. They did offer a 50% store credit. Really? You screw up and then blame the customer, and then say well, we\u0027ll give you half what your order cost you? If I had service like that I\u0027d be out of business.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1471709#comment1471709","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"dbno18","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Both orders from Overnight Prints were short more than half the number of pieces. They blamed it on UPS damaging the boxes. Both boxes? It seems a little odd that UPS would coincidentally damage BOTH orders. They offered to reprint the missing cards and ship them to me at no additional charge. That\u0027s nice of them to do, but I\u0027ve done a lot printing with other companies and NEVER HAD THIS ISSUE of being shorted on an order. I can\u0027t trust they can successfully take care of the orders we need filled.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1458707#comment1458707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"nymills","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Get business cards from them all the time. Website is great, pricing is great, delivery is usually very fast.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1448175#comment1448175","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"pdiddy69","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overnight Prints has there good and bad moments like any other company, but in the 30 times I have used them for printing they have only messed up 3x and 2 they caught the mistake at QC and ordered a reprint on their own and before I even got the product they had already shipped out a second order on their own. <br><br>I think printing & customer service is some of the best around.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1447857#comment1447857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"nathan_m","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered from Overnight Prints in the past, no problem. Products werent the best quality but you got what you paid for. This time, I ordered business cards custom ordered and sent them the image files as always. My invoice showed the cards looking exactly how I wanted\/ordered them. I got something TOTALLY different. The image was super off center, and totally F\u0027d up. When I tried to ask for a reprint or refund, they said they would only give me 50% of the refund in store credit and I would have to ship the cards back (my cost) and reorder the cards again. They blamed me because the image had a small white area around the outside. They were SUPER RUDE, WORST CUSTOMER SERVICE I HAVE EVER SEEN. I WILL NEVER EVER ORDER FROM THIS SHIT COMPANY AGAIN AND I RECOMMEND YOU DONT.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1423589#comment1423589","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"HeidiSchubert","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recommend overnight prints not just because of the great quality, profeesional work and the quick turn around. Tonight I noticed a problem with my order and even after three calls for help each person was a person and not just someone reading the screen. Custermer service in 2012 it\u0027s almost unheard of. Again thank you to my new team and yes I will be back soon.<br><br>Linda, Forestville, MD","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1420021#comment1420021","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"goldbrace","rating":"5"}, "single");){kind=link}
"This is the worst online retailer I have ever dealt with. A package was being returned to them because of a ups delivery misunderstanding. They hadn't even received it back at their facility when I called and they wouldn't reship it out to me upon receipt, instead their policy is to recycle the material and reprint it. They would only credit me 50% store credit. So on an $80 order, I would only get $30 back as I also do not get refunded for shipping and have to reorder it costing me an extra $50. I even offered to pay the shipping and handling to reship it but they refused. Mind boggling how an online retailer could operate like this."