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"Absolutely superb service from them. Have ordered several items over the years and never been dissapointed. RMAs on the twice that I've had faults have been dealt with promptly, e-mails replied to within an hour, and phones answered fairly quickly. When items have been returned I've had a replacement within 3~4 working days."
"No problems whatsoever.Fantastic communications and very competitive pricing.I have no problem recommending this store.And would gladly deal with them again.In fact I will be using Overclockers for future purchases without hesitation. "
"I have purchased most of my PC components from these for years now. And I have never had a problem with them. I have placed 17 orders this year alone, and have had one problem, which was sorted out quickly and to my satisfaction. They have always delivered when they said they would, and send out an email stating despatch day/time with a tracking number (Assuming its Citylink). The only issues I have had is with Citylink claiming they carded you but in fact never even came down the street.
OcUK also provide forums for the community and there are literally thousands of satisfied customers on there. Most of the reviews on here are too old now to be of any relevance due to a change of ownership last year."
"Have made a lot of orders costing a lot of money from overclockers.co.uk and have never had a bad experience with goods coming well packaged and timely. Have also successfully RMA'd the odd item with no problem refunds (hey, it's rarely a *retailer's* fault that a *manufacturer's* products can be faulty). Very surprised by the number of negative reviews. I buy from these guys as happily as I do from ebuyer.com or amazon."
"Overclockers is one of many online shops I use, including ebuyer, scan, chilledpc, etc. I always shop around for the right product at the right price and Overclockers have often been the top choice to provide what I want, when I want it for the best price. You also get free next day delivery if you are a forum member.
All of the companies I have dealt with have given good and bad service at one time or another. In my view none are better or worse than each other.
Overclockers does tend to suffer from the marmite effect more than others. It also caters to a more hard-core technical crowd then many online stores who would never bother to review an online store. It could be something else of course but not as far as I have experienced. :)"
This review was modified by Biffa on October 13 2009 08:07:52 AM
"I have used this company to build many complete performance systems over several years now. The goods have always arrived the next day and have always been as specified.
In all that time I've had 2 faulty items, both beyond OCUK control (i.e. retail boxed). One set of headphones with faulty wiring, and a power supply that wouldn't boot a system that it really should have coped with. Both have been promptly refunded after raising an RMA.
On another occasion I ordered the wrong part, phoned them up and they quickly changed the order over the phone.
I have recommended them to a number of friends without any complaints.
Sometimes you can buy slightly cheaper elsewhere, but rarely can you get such up to date gear, and delivered within a few hours.
"Absolutely superb service from them. Have ordered several items over the years and never been dissapointed. RMAs on the twice that I've had faults have been dealt with promptly, e-mails replied to within an hour, and phones answered fairly quickly. When items have been returned I've had a replacement within 3~4 working days."