Computer Hardware & Software
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"I placed my order Friday, 17th of August for several watercooling parts. I've been referred to the security checks (understandable, as my card was from a different address the delivery was supposed to be made to). Security checks were done by Monday morning, and I was assured over the phone that my order would be sent the same day. Several days later, my order was still not sent, whenever I called, I was been met with nonchalance and outright rudeness (like for example disconnecting me in the middle of my sentence) and no apologies have been offered at any time, just "whatever" attitude. After almost a week, I was forced to cancel my order, which by the way, never even left the warehouse queue. That's the first and last time I'll be shopping with Overclockers, and I'd suggest to think twice before you place an order there yourself."
"I had non-delivery of two Liteon dvd burners and support at Overclockers.uk refused to look into the matter until after 15 working days had passed. They evidently don't have shipping personnel take the simple precaution of weighing the packages before international shipping to see if they are under the 2kg limit. After 3 weeks I got a reply that the package had been returned from Royal Mail [never left the country] for exceeding the weight limit.I will never order from this company again."
"Always found OverclockersUK to be a good company, anything ordered was always in stock & delivered promptly.My only complaint is a faulty Abit IC7 motherboard which would not run in a dual channel enviroment, after alot of hassle I managed to get an RMA sending the board back at my expense for £18.50, They sent me out a replacement board promptly infact within 2 days which is most impresssive, however when i opened the packaging they had sent a second hand motherboard as the external & internal boxes were showing signs of heavy useage, the IDE & SATA cables were all ripped from their wrappers, the motherboard upon closer inspection was evidently second hand as it had dust around the CPU heatsink retention cage & on the rear IO panel, I was mighty annoyed by this & contacted them immediately demanding a replacment, after many emails & threats of further action I was again finally offered another RMA, Im in the process of returning this motherboard to them (again at my expense of another £18.50!! Ouch.. Half way to the price of a new IC7) but hold up little hope for the item I will receive, I always thought this was a company who cared about its customers but now im not so sure, Iam prepared to give them the benefit of the doubt however & they may turn this situation around for me, I will continue to shop with these guys if this situation works out ok for me & im happy but there RMA procedure leaves much to be desired if they think people like myself will be prepared to accept second hand / used replacment goods under warranty.I will post an update regarding the outcome of this to be fair to the guys at OverclockersUK."
"I've ordered many things from Overclockers.co.uk over a few years and have never had problems. I've ordered a TFT Monitor and Bluetooth desktop already this year and have been very happy with the items. Delivered promptly. No problems. I have read many reviews and comments about their RMA procedure being very poor but fortunately I've never had to send anything back.I had problems with my last order from this company though. From what I can gather their stock level indications on the web site aren't always up to date with stock levels. Surely they should have a linked database system with their warehouse. Anyway, 8 day passed after I ordered a motherboard, cpu and heatsink from them. Now in fairness this was just before the easter holiday period so only 4 of those can actually be counted as working days. After I ordered an "in stock" cpu I waited for my order to arrive with the next day courier service. Nothing for the next 2 days but they did get back to me AFTER I emailed them to find out if there was any problem with my order. I was informed that the item I had ordered had been out of stock and they had just received new stock of it so it would be sent out the next day. Since it was just before a holiday weekend they couldn't guarentee that the courier would deliver before tuesday of the following week. I didn't have a problem with this, problems like this do occur. So the following week I hadn't received any email with shipping details (they usually send you tracking information for tracking the parcel).I eventually got impatient (since it had been over a week since I'd ordered something that I expected to receive the next day). I phoned them up and the person I spoke to said "I'm sorry but the processor you ordered has been out of stock, but we have more stock now and your parcel will be shipped today". I pointed out that I was told the same thing the previous week. I was then told that "Oh that was the new guy" who apparently got his wires crossed. The next day their order tracking still reported "Your order is awaiting packing in our warehouse". Usually OCuK have slightly better prices than other online retailers but after this experience I may just pay a little extra for piece of mind and a reasonable level of customer service."
"Absolutely superb service from them. Have ordered several items over the years and never been dissapointed. RMAs on the twice that I've had faults have been dealt with promptly, e-mails replied to within an hour, and phones answered fairly quickly. When items have been returned I've had a replacement within 3~4 working days."
"Supplied Faulty RAM. Impossible to return, ie needed RMA from support, support impossible to contact. Telephone always engaged or if I got through I was put in a queue which would then drop the line 30 mins to an hour later. After around 10 hours on the phone got through, got RMA. Sent RAM back at my own expense. They confirmed faults and return new RAM a week later. Exactly the same faults as original. So far I've spent 4 hours trying to get new RMA for refund. same issues as before. Feels like they've stolen money from me."
"I order a number of products, one of which turned out not to be in stock after they took the money from my account. Delayed the whole order. No delivery date was given or response to my emails. Cancelled my order again no response or confirmation."
"I've spent thousands of pounds at Overclockers during the last 3 years - their product range is great, and so are their prices. However, their customer services is so inadequate, and shows such scant regard for their customers, and our rights as consumers, that I will NEVER EVER use this company again.I've had to RMA 3 goods in the last twelve months, Overclockers can't be blamed for that, but they have been useless and insulting on all 3 occassions.They have attempted to charge me a test fee when I was forced to return a faulty motherboard, claiming that no fault could be found. It was only because I kicked-up such a fuss, and got the manufacturer involved that they eventually found a blatant fundamental flaw with the boared (it couldn't boot very often, and when it did, no PCI devices would work). It still took them 6 weeks to send out a replacement, and they never refunded me the cost of returning the faulty mobo.I have been waiting nearly 4 months for a refund on a Samsung 181T that became faulty after only a few months (Samsung have sent a credit note, allowing the retailer to return the monitor to them, allowing OcUK and me to get a refund) I email customer service every week (no point in phoning) and after a couple of days get a reply saying please be patient. I don't think anyone should have to wait 4 months plus to get a refund for faulty goods.AVOID AT ALL COSTS!"
"In general Overclockers do well as they manage to get new products in fast."
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