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"I purchased a Radeon 9700 Pro from them a couple of months back. Due to other computer issues, and ill health, I have only just been able, in the past 48 hours, to really use my system. Here is the text of an email I sent to Geoff Harris, the Acting Editor of PC Format: -
I first noticed that it wasn’t quite right the day I received it (the system)back, but figured that it must be my fault and that I hadn’t set it up correctly. I formatted the drive, reinstalled XP clean, and downloaded the latest Catalyst from ATI. It made sod all difference. The refresh (which I have always had set to 16x12 @ 85Hz on a Sony P520) was still ‘shimmering’. I woke up the following day with a blinding headache and spent most of the day in bed – coincidence? I think not. I contacted Overclockers who pointed me to the forum at www.rage3d.com (look for yourself under the 95/97/98 section - there are many instances). It’s even worse when it comes to gaming.
I am not what you would describe as a ‘hardcore’ gamer – I am currently playing Exile which plays beautifully on my old P4 1.8 with a crappy GF4 MX440 (or is it 220, I forget). Anyway, on this new system (Athlon 2700+, 512MB OCZ 2700, DRAGON KT400 Platinum Ultra, Audigy 2 Platinum Ex, 2x40GB and 1x200GB – Seagate and WDC respectively) it flickers horribly. The same can be said for all my games – and I have nothing that flings the pixels around at blindingly high speeds (Age of Mythology, SC4, The Sims, and a vast adventure collection). Girls don’t tend to play FPS, flight sims, sport sims or racers. You could argue that the 9700 Pro is overkill, but they don’t sell the 8500 anymore and I’d have been more than happy to settle for another of those. None of the solutions on the Rage3D forum helped. Overclockers tell me that they cannot RMA the card because it’s more than 5 (or is it 7) days old. But this is a health issue. I know my rights – though Trading Standards said it could be argued that it was a ‘feature’. Now, I don’t know about you, but giving someone a migraine is not a feature that I’ve ever seen listed on the box of any card I’ve ever owned. Surely, as this is a health problem, they should be obliged to give the customer their money back however old the card is.
I’d contact ATI (who also know about the problem but are claiming it’s nothing to do with them – they’re blaming everything from the motherboard to the power supply, to the planets being incorrectly aligned) but they don’t appear to have a UK contact number. You may also be interested in http://www.overcockers.co.uk/private/publicity.htmwhich is a letter that was published in your sister mag PC Zone this past issue (April 2003). This gives you a general idea of their level of customer service. I am in personal contact with Ben, sales manager of Chillblast and he said he would have at least contacted ATI, O/C have refused to do even that.
I have never come across such a rude, insolent, churlish, obnoxious – add derogatory adjectives of your choice – turd as their TS Manager Dave Dwyer. I haven’t had the pleasure of speaking to their CEO, one Mark Proudfoot, at the time of writing, but I intend to do so in due course.
I will never deal with this company again, and I will seek to discredit them at every conceivable oppoertunity.
I was even accused of damaging the card myself, just so I could claim my money back!"
I used to really like them, but they have become extremely lax in the customer service department.
After a recent kerfuffle involveing a total of *3* consecutive dead-on-arrival motherboards, the last of which I am still in the process of returning, a defective harddisc AND its replacement (which wasnt the same spec as the original), and a defective case which I have simply lost the will to be bothered to send back, I am now convinced that they are selling returned stock as though it were new.
I hope their customer support efforts become reflected in their profits."
"I've spent thousands of pounds at Overclockers during the last 3 years - their product range is great, and so are their prices.
However, their customer services is so inadequate, and shows such scant regard for their customers, and our rights as consumers, that I will NEVER EVER use this company again.
I've had to RMA 3 goods in the last twelve months, Overclockers can't be blamed for that, but they have been useless and insulting on all 3 occassions.
They have attempted to charge me a test fee when I was forced to return a faulty motherboard, claiming that no fault could be found. It was only because I kicked-up such a fuss, and got the manufacturer involved that they eventually found a blatant fundamental flaw with the boared (it couldn't boot very often, and when it did, no PCI devices would work). It still took them 6 weeks to send out a replacement, and they never refunded me the cost of returning the faulty mobo.
I have been waiting nearly 4 months for a refund on a Samsung 181T that became faulty after only a few months (Samsung have sent a credit note, allowing the retailer to return the monitor to them, allowing OcUK and me to get a refund) I email customer service every week (no point in phoning) and after a couple of days get a reply saying please be patient. I don't think anyone should have to wait 4 months plus to get a refund for faulty goods.
AVOID AT ALL COSTS!"
This review was modified by cockneyleek on January 27 2004 08:17:15 AM
"I order a number of products, one of which turned out not to be in stock after they took the money from my account. Delayed the whole order. No delivery date was given or response to my emails. Cancelled my order again no response or confirmation."
"This time the goods turned up on time but packaged terribly. The RAM was loose in the box without any antistatic protection. The packaging was of poor quality, it also was damaged and opened on one side, as not tape had been applied. I went back to their website to complain only to find that they have removed all the contact email addresses and you cannot get through on their very expensive telephone number. They obviously don’t care about their customers, so I won’t ever buy from them again, and will warn others in the business not to either. "
This review was modified by NHS_WORKER on March 09 2005 07:47:15 AM
"No email. Phnoe always busy. Product descriptions are not accurate. Half of order was faulty and I have restored to paper mail to request an RMA to return the faulty equipment."
"I've ordered many things from Overclockers.co.uk over a few years and have never had problems. I've ordered a TFT Monitor and Bluetooth desktop already this year and have been very happy with the items. Delivered promptly. No problems. I have read many reviews and comments about their RMA procedure being very poor but fortunately I've never had to send anything back.
I had problems with my last order from this company though. From what I can gather their stock level indications on the web site aren't always up to date with stock levels. Surely they should have a linked database system with their warehouse. Anyway, 8 day passed after I ordered a motherboard, cpu and heatsink from them. Now in fairness this was just before the easter holiday period so only 4 of those can actually be counted as working days. After I ordered an "in stock" cpu I waited for my order to arrive with the next day courier service. Nothing for the next 2 days but they did get back to me AFTER I emailed them to find out if there was any problem with my order. I was informed that the item I had ordered had been out of stock and they had just received new stock of it so it would be sent out the next day. Since it was just before a holiday weekend they couldn't guarentee that the courier would deliver before tuesday of the following week. I didn't have a problem with this, problems like this do occur. So the following week I hadn't received any email with shipping details (they usually send you tracking information for tracking the parcel).
I eventually got impatient (since it had been over a week since I'd ordered something that I expected to receive the next day). I phoned them up and the person I spoke to said "I'm sorry but the processor you ordered has been out of stock, but we have more stock now and your parcel will be shipped today". I pointed out that I was told the same thing the previous week. I was then told that "Oh that was the new guy" who apparently got his wires crossed. The next day their order tracking still reported "Your order is awaiting packing in our warehouse". Usually OCuK have slightly better prices than other online retailers but after this experience I may just pay a little extra for piece of mind and a reasonable level of customer service."
"I ordered a radion 9700pro from these guys. NEVER again. The card failed to work so i proptly called them. No luck, engaged all the time. I faxed them, no reply! I phoned my credit card company and they are now dealing with it as a dispute.
"Great if you get working parts, if not you are screwed.
Ordered a complete PC from them and recieved it next day... then the pain started Graphics card turned out to be faulty, no problem I thought Ill get them to pick it up under the 1 Year Onsite Collect & Return Warranty. Call them up for an RMA wait in queue for 12mins and get told if they identify the part that is faulty then onsite collect and return doesn't apply. Argue with the support staff and get no joy. WTF!!!
So anyway I duly fork out £8 for parcelforce next day delivery packaging it up as they require (unmarked brown box with lots of packing). Parcelforce confirms delivery next day but their website says 'not delivered'. Call up their customer service wait in queue for 22 mins get fobbed off with 'It will be dealt with today'. Look back next day still says 'not delivered', call them up again (at 10am) wait in queue for another 22mins. Repeat above loop for next 2 days.
Still waiting for an update with a £1000 paperweight sitting at home."
"Not at all pleased with their service and would not recommend them to anyone I disliked. My story is that, I ordered a Radeon 9500NP graphics card. After numerous emails back and forth to their sales dept to determine if it was the correct card, I finally had the assurance to click on the order button. Well, it was NOT the right card the sales guy was telling me about, left me disappointed and wanted to RMA it, after his mistake I still have to pay a 15% re-stocking fee for returning it, you think that would be the worst of it, right? wrong. I used my mum's creditcard for the order, so I had no way of knowing the money was credited back into the account (until my mum got her quarterly bank statements). We forgot about the money, because time went by and we thought that would be have been taken care off by overclockers, until one day out of the blue my mum thought she was down some money, I researched the statements and low and behold overclockers had not credited the money, I actually had to tell them after THREE months from the RMA request, what is going on. They apologised and credited the money, so the conclusion is that if my mum had not spotted she was down and I had not contacted them about it, they simply would have kept the money. Oh yea, they still took their 15% re-stocking charge after all that hassle. Pathetic, will never shop there again."
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posted Jan-10-2003 
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![Share](javascript:share_rating({"review_body":"I will not buy from this company again.<br><br>I used to really like them, but they have become extremely lax in the customer service department.<br><br>After a recent kerfuffle involveing a total of *3* consecutive dead-on-arrival motherboards, the last of which I am still in the process of returning, a defective harddisc AND its replacement (which wasnt the same spec as the original), and a defective case which I have simply lost the will to be bothered to send back, I am now convinced that they are selling returned stock as though it were new.<br><br>I hope their customer support efforts become reflected in their profits.","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/61172#comment61172","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"spyro2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve spent thousands of pounds at Overclockers during the last 3 years - their product range is great, and so are their prices. <br><br>However, their customer services is so inadequate, and shows such scant regard for their customers, and our rights as consumers, that I will NEVER EVER use this company again.<br><br>I\u0027ve had to RMA 3 goods in the last twelve months, Overclockers can\u0027t be blamed for that, but they have been useless and insulting on all 3 occassions.<br><br>They have attempted to charge me a test fee when I was forced to return a faulty motherboard, claiming that no fault could be found. It was only because I kicked-up such a fuss, and got the manufacturer involved that they eventually found a blatant fundamental flaw with the boared (it couldn\u0027t boot very often, and when it did, no PCI devices would work). It still took them 6 weeks to send out a replacement, and they never refunded me the cost of returning the faulty mobo.<br><br>I have been waiting nearly 4 months for a refund on a Samsung 181T that became faulty after only a few months (Samsung have sent a credit note, allowing the retailer to return the monitor to them, allowing OcUK and me to get a refund) I email customer service every week (no point in phoning) and after a couple of days get a reply saying please be patient. I don\u0027t think anyone should have to wait 4 months plus to get a refund for faulty goods.<br><br>AVOID AT ALL COSTS!","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/120900#comment120900","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"cockneyleek","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I order a number of products, one of which turned out not to be in stock after they took the money from my account. Delayed the whole order. No delivery date was given or response to my emails. Cancelled my order again no response or confirmation.","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/121438#comment121438","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"g_parker","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This time the goods turned up on time but packaged terribly. The RAM was loose in the box without any antistatic protection. The packaging was of poor quality, it also was damaged and opened on one side, as not tape had been applied. I went back to their website to complain only to find that they have removed all the contact email addresses and you cannot get through on their very expensive telephone number. They obviously don\u2019t care about their customers, so I won\u2019t ever buy from them again, and will warn others in the business not to either. ","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/191503#comment191503","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"NHS_WORKER","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"No email. Phnoe always busy. Product descriptions are not accurate. Half of order was faulty and I have restored to paper mail to request an RMA to return the faulty equipment.","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/185886#comment185886","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"templex","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered many things from Overclockers.co.uk over a few years and have never had problems. I\u0027ve ordered a TFT Monitor and Bluetooth desktop already this year and have been very happy with the items. Delivered promptly. No problems. I have read many reviews and comments about their RMA procedure being very poor but fortunately I\u0027ve never had to send anything back.<br><br>I had problems with my last order from this company though. From what I can gather their stock level indications on the web site aren\u0027t always up to date with stock levels. Surely they should have a linked database system with their warehouse. Anyway, 8 day passed after I ordered a motherboard, cpu and heatsink from them. Now in fairness this was just before the easter holiday period so only 4 of those can actually be counted as working days. After I ordered an \u0022in stock\u0022 cpu I waited for my order to arrive with the next day courier service. Nothing for the next 2 days but they did get back to me AFTER I emailed them to find out if there was any problem with my order. I was informed that the item I had ordered had been out of stock and they had just received new stock of it so it would be sent out the next day. Since it was just before a holiday weekend they couldn\u0027t guarentee that the courier would deliver before tuesday of the following week. I didn\u0027t have a problem with this, problems like this do occur. So the following week I hadn\u0027t received any email with shipping details (they usually send you tracking information for tracking the parcel).<br><br>I eventually got impatient (since it had been over a week since I\u0027d ordered something that I expected to receive the next day). I phoned them up and the person I spoke to said \u0022I\u0027m sorry but the processor you ordered has been out of stock, but we have more stock now and your parcel will be shipped today\u0022. I pointed out that I was told the same thing the previous week. I was then told that \u0022Oh that was the new guy\u0022 who apparently got his wires crossed. The next day their order tracking still reported \u0022Your order is awaiting packing in our warehouse\u0022. Usually OCuK have slightly better prices than other online retailers but after this experience I may just pay a little extra for piece of mind and a reasonable level of customer service.","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/136743#comment136743","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"Arris","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a radion 9700pro from these guys. NEVER again. The card failed to work so i proptly called them. No luck, engaged all the time. I faxed them, no reply! I phoned my credit card company and they are now dealing with it as a dispute.<br><br>NEVER EVER Order from these guys - con men.","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/192457#comment192457","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"GoldBadger","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great if you get working parts, if not you are screwed.<br><br>Ordered a complete PC from them and recieved it next day... then the pain started Graphics card turned out to be faulty, no problem I thought Ill get them to pick it up under the 1 Year Onsite Collect & Return Warranty. Call them up for an RMA wait in queue for 12mins and get told if they identify the part that is faulty then onsite collect and return doesn\u0027t apply. Argue with the support staff and get no joy. WTF!!!<br><br>So anyway I duly fork out \u00a38 for parcelforce next day delivery packaging it up as they require (unmarked brown box with lots of packing). Parcelforce confirms delivery next day but their website says \u0027not delivered\u0027. <br>Call up their customer service wait in queue for 22 mins get fobbed off with \u0027It will be dealt with today\u0027. <br>Look back next day still says \u0027not delivered\u0027, call them up again (at 10am) wait in queue for another 22mins. <br>Repeat above loop for next 2 days.<br><br>Still waiting for an update with a \u00a31000 paperweight sitting at home.","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/505479#comment505479","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"Spearuk","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not at all pleased with their service and would not recommend them to anyone I disliked. My story is that, I ordered a Radeon 9500NP graphics card. After numerous emails back and forth to their sales dept to determine if it was the correct card, I finally had the assurance to click on the order button.<br>Well, it was NOT the right card the sales guy was telling me about, left me disappointed and wanted to RMA it, after his mistake I still have to pay a 15% re-stocking fee for returning it, you think that would be the worst of it, right? wrong.<br>I used my mum\u0027s creditcard for the order, so I had no way of knowing the money was credited back into the account (until my mum got her quarterly bank statements). We forgot about the money, because time went by and we thought that would be have been taken care off by overclockers, until one day out of the blue my mum thought she was down some money, I researched the statements and low and behold overclockers had not credited the money, I actually had to tell them after THREE months from the RMA request, what is going on. They apologised and credited the money, so the conclusion is that if my mum had not spotted she was down and I had not contacted them about it, they simply would have kept the money. Oh yea, they still took their 15% re-stocking charge after all that hassle. Pathetic, will never shop there again.","link":"http:\/\/www.resellerratings.com\/store\/Overclockers_co_uk\/comment\/83395#comment83395","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overclockers_co_uk.jpg","store_name":"Overclockers.co.uk","username":"neilm","rating":"1"}, "single");){kind=link}
"I purchased a Radeon 9700 Pro from them a couple of months back. Due to other computer issues, and ill health, I have only just been able, in the past 48 hours, to really use my system. Here is the text of an email I sent to Geoff Harris, the Acting Editor of PC Format: -
I first noticed that it wasn’t quite right the day I received it (the system)back, but figured that it must be my fault and that I hadn’t set it up correctly. I formatted the drive, reinstalled XP clean, and downloaded the latest Catalyst from ATI. It made sod all difference. The refresh (which I have always had set to 16x12 @ 85Hz on a Sony P520) was still ‘shimmering’. I woke up the following day with a blinding headache and spent most of the day in bed – coincidence? I think not. I contacted Overclockers who pointed me to the forum at www.rage3d.com (look for yourself under the 95/97/98 section - there are many instances). It’s even worse when it comes to gaming.
I am not what you would describe as a ‘hardcore’ gamer – I am currently playing Exile which plays beautifully on my old P4 1.8 with a crappy GF4 MX440 (or is it 220, I forget). Anyway, on this new system (Athlon 2700+, 512MB OCZ 2700, DRAGON KT400 Platinum Ultra, Audigy 2 Platinum Ex, 2x40GB and 1x200GB – Seagate and WDC respectively) it flickers horribly. The same can be said for all my games – and I have nothing that flings the pixels around at blindingly high speeds (Age of Mythology, SC4, The Sims, and a vast adventure collection). Girls don’t tend to play FPS, flight sims, sport sims or racers. You could argue that the 9700 Pro is overkill, but they don’t sell the 8500 anymore and I’d have been more than happy to settle for another of those. None of the solutions on the Rage3D forum helped. Overclockers tell me that they cannot RMA the card because it’s more than 5 (or is it 7) days old. But this is a health issue. I know my rights – though Trading Standards said it could be argued that it was a ‘feature’. Now, I don’t know about you, but giving someone a migraine is not a feature that I’ve ever seen listed on the box of any card I’ve ever owned. Surely, as this is a health problem, they should be obliged to give the customer their money back however old the card is.
I’d contact ATI (who also know about the problem but are claiming it’s nothing to do with them – they’re blaming everything from the motherboard to the power supply, to the planets being incorrectly aligned) but they don’t appear to have a UK contact number. You may also be interested in http://www.overcockers.co.uk/private/publicity.htmwhich is a letter that was published in your sister mag PC Zone this past issue (April 2003). This gives you a general idea of their level of customer service. I am in personal contact with Ben, sales manager of Chillblast and he said he would have at least contacted ATI, O/C have refused to do even that.
I have never come across such a rude, insolent, churlish, obnoxious – add derogatory adjectives of your choice – turd as their TS Manager Dave Dwyer. I haven’t had the pleasure of speaking to their CEO, one Mark Proudfoot, at the time of writing, but I intend to do so in due course.
I will never deal with this company again, and I will seek to discredit them at every conceivable oppoertunity.
I was even accused of damaging the card myself, just so I could claim my money back!"