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119 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/OuterInner","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","store_rating":"7.80","total_reviews":"119"}, "store");)
reply posted May-26-2013 “Dear Beryl,
We're so happy to have been able to save you so much money - that's brilliant!
Thanks for leaving your kind words, and I have added a further $20 voucher to your account for you to spend on your next purchase from us as a little thank you, so please enjoy that!
See you soon!”
reply posted May-23-2013 “Hi Lsimono, thanks so much for leaving your comments - I'm happy that you loved your dress and that you can see that we aren't a fake site! We do try to get dresses to our customers earlier than their expected delivery time whenever possible, so I'm glad we could do it for you!”
reply posted May-19-2013 “Dear Nhu-y, as per our current conversations with you you have requested if it's possible for us to help you with this order.
Yes, certainly.
Our quality control pictures show that the beading wasn't damaged when the dress was sent out, so I feel that this may have happened during transit. This is odd, but it is the only explanation I can think of to explain that.
As for the size, you have indicated to us that you'd like to get the dress altered, and we are working with you to make this happen and are not opposed to organising that for you, however we need to receive an indication of costs etc from you and are waiting on that.
Thanks for your patience and hoping that we can come to a solution here.”
reply posted Jun-04-2013 “Dear reviewer, thank you for leaving your feedback.
As you know we are currently in discussions with you to help you to solve your issue. We can and will help you to feel satisfied and are waiting on your answer to our emails.
I hope that finally you can be satisfied, and our apologies for any disappointment caused.
...In response to your feedback dated June 4th.
Dear reviewer,
We're sorry that there was a customs charge on the belt that we sent out to you, we can't control this but I do regret that it has meant that you weren't able to solve the problem with the dress.
We had emailed you to discuss sending the belt, which we then did.
I don't blame you for not accepting the belt if the charge was so high, I wouldn't wish to either.
We do take responsibility when errors have been made, and I do want to put this right.
Please email me, not the customer support team, at MKT@OUTERINNER.COM and give me your order number.
I will discuss a solution with you.
If I never get back to you please feel free to tell everyone that that is the case right here.
Regards,
OuterInner Marketing Team”
reply posted May-07-2013 “Dear epp25, we're sorry to receive this feedback. As you know we are currently in touch with you and are attempting to offer you a solution, so thank you for your patience.
Regards.”
reply posted May-07-2013 “Dear Joanna, thanks for leaving your feedback. As mentioned in our emails to you, your order was unfortunately a little delayed - it was always on its way to you however, so apologies for the delay and we're happy that you love your dress! Regards.”
reply posted May-02-2013 “Dear customer,
We're sorry that you have experienced this issue.
According to our records the dresses were made correctly in the US28 size ordered.
Clearly however there is an issue and we want to help you.
I hope you can understand that we cannot just refund a customer in this situation, but that's not to say that we refuse to help, nor that we will not refund you at all.
We would like you to return the dresses to us so we can check the issues that you mention and confirm what has happened. However it seems that you will not do this as you are unwilling to pay the return shipping, therefore there's no way for us to confirm the issues. We will refund the shipping cost along with the order cost as soon as we know what the problem is.
I'm sorry that you do not like the fact that we asked for your measurements and pictures of you wearing the dress. This was never meant to be invasive, rather it helps us to help you, as it may allow us to see potential dress issues remotely without needing to return the dress. We also state in our policies that we may ask for pictures if possible, although of course it is up to each customer if they wish to share these.
I'm sorry that you feel that we somehow organized the shipping to be outside of PayPal's complaint window - actually it is fairly normal for wedding gowns to take longer than 1 month to make and deliver (around 5-6 weeks or so), and this is stated in our store's information. This is because wedding gowns are complicated dresses and take longer to make.
We have offered some ways to help you, sorry if these are not OK.
If you can find out how much alteration would cost near you then we may be able to refund that instead - that's 1 option, but again please let us know.
Secondly, if you can agree to sending the dress to us to allow us to confirm the problem then we will gladly refund you. There is no question of us just 'keeping your money' if the dress has a problem. I understand that you're upset about this issue, and rightfully so, a bride doesn't need this stress and we don't mean to add to yours. However, we cannot refund you without being able to understand what has happened, so we'd appreciate if you could help us to help you.
We are still in contact with you by email right now, and we look forward to helping you with your order. Thanks for your patience!”
reply posted Apr-28-2013 “Hi Marlisha, that's wonderful! Very glad that you loved your dress, and we'd love to see a picture of you in it if possible.
You can either post it on your facebook page: https://www.facebook.com/OuterInner.Club
Or you can email it to us at MKT@OUTERINNER.COM.
I will add a $20 voucher to your account as a little thanks from us for posting your review :)”
reply posted Apr-28-2013 “Hi ShaiShai, I hope you love your dress and if you need any help please get in touch with us any time. Have a great prom!”
reply posted Apr-28-2013 “Thank you for leaving your feedback, we appreciate that!
Our customer support team will be pleased with your name check and I'm glad that they were able to help you so well. Hope you love your dress! :)”
reply posted Apr-21-2013 “Dear MorganF, thank you for leaving your review.
As ever we've added a $20 voucher to your account as a thank you, and you can use that against your next purchase :)
Thanks also for the praise of our 'unsung' heroes - customer service! I'll pass on your thoughts to them and they'll be pleased you were happy! Thanks!”
reply posted Apr-23-2013 “Hi Jennifer, we're happy you chose us and I hope you have a lot of fun at prom!
We'd be grateful if you can recommend us to some of your friends :)
Added a $20 voucher to your account as a thank you!”
reply posted Apr-08-2013 “Dear Sara, we're happy you found time to leave a review and we hope that you have a fabulous wedding! Good luck with everything, and we hope to see some pictures someday ;)
I'm adding a $20 voucher to your account as a thank you for sharing your thoughts!”
reply posted Apr-08-2013 “Hi Rissa, thanks for leaving your review and we're happy that you found shopping with us convenient, easy and cheap! :)
Adding a $20 voucher to your account as a thank you!
As ever we'd love to see some pictures of your wedding, so best wishes and good luck with - we wish you a fantastic day and life together!”
reply posted Apr-04-2013 “Hi there, thanks for leaving your review.
We are aware of your issue and our customer support team is speaking with you to resolve the issue right now.
Thanks for your patience.”
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![Share](javascript:share_rating({"review_body":"I saw this page Outinner online and i thought it was a fake website and took a risk ordering my wedding dress from here and i have no word to describe my dress I am in love with my dress, I cant complain, i send an Email to check the status and they told me don't worry u should receive your dress no later then May 20th and I got it on May 17th.... Thank you guys keep up the good work :) Rhode Island in that house.....","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2868875#comment2868875","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"lsimono","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very concerned with returning my dress... It was not what I expected to receive at all. The bottom portion of the dress wasn't what it was shown in the picture. The zipper was sewn on crookedly. As well as the bust was crooked. The fabric was not what it was said to be. Satin, not silk like satin so that it would fall easily as it did in the picture advertised. The slit was very low as compared to the picture. The measurements given were false. I ordered a size 2 dress because my body fit perfectly to what the size chart had given me, but when I tried it on, it was extremely tight to the point where I could not walk in it. And to add on, the beading to the dress was already tarnished. My prom is in a few weeks so I will not be ordering from this site again sadly.. Great customer service but they gave me false hope. EXTREMELY disappointed and in complete distraught considering the fact that I spent $130 on a completely useless dress. Furious!!! False advertisement! And I wish to receive a great portion of my money back so I can look for a new dress.. ;(","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2835699#comment2835699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Itsnhuuuy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi Everyone,<br><br>I am a bride that decided to order my bridesmaid dresses from Outerinner in order to give my bridesmaid the option to choose the best dress for their figure.<br>Bad idea, the dress quality is HORRIBLE. We ordered 6 dresses, one needed slight alterations, 4 needed major alterations, and one was not able to be used since they sent a dress with a wrong colour belt that was sewn in. I ordered a tea green dress with a tea green belt and recieved a tea green dress with a red belt. Even though it was their mistake they would not supply a new dress. They sent a new belt with a $60 customs charge (more than the dress). I just decided to not accept the belt as the dress needed major alterations as well.<br>They seem nice when you contact them, but they do not fix their mistakes and do not account at all for them. They are pointless emails that get you no where.<br>Trust me, you do not want to go through this.<br>The quility is horrible, mistakes are not fixed, don't wast your time or money.<br><br><br>**********This is a reply to outerinner, no the issue is not solved since my wedding is in 11 days and my maid of honour still has not received the dress she ordered. Just a belt (for $60) that will not fix anything, since no seamstress is able to fix it since the wrong colour belt is sewn in to the zipper. Also, no you have not been emailing regarding this case. Once again people, don't do it.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2814551#comment2814551","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Katerina11","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"EDIT: Frunie, over at OuterInner, has been EXTREMELY helpful. I feel a lot better about the whole situation from discussing it with her and they have offered to help me with the dress, even if I was a little late on pointing out the issues. I'm not happy with the quality of the dress, but it will hold up for the wedding and they have been really nice about the issues and are willing to help. <br><br>Having been originally disenchanted with customer service after having my dress MIA, the help I have received after discovering the issues has been remarkable. <br><br>I didn't have the best experience with the dress, but that's not to say that is the issue for everyone. The other bridesmaids in the wedding party seem to have had no problems at all. I wouldn't order a dress that you need ASAP, but if you've got some time, they have a lot of selection and are willing to work with you on any issues. Frunie, in particular, went above and beyond the call of duty. Even after I told her I didn't expect any remedy to be found, she continued to work with me on the dress. <br><br>~~<br>ORIGINAL: The dress poofs in places it isn't supposed to, the hems don't match and the seam is more than a little wonky. On top of that, the dress did NOT come when they told me it would. They say up to 20 days to be made before it'll ship. The dress didn't ship for over 30 business days after I ordered it and only after I had to sent two separate emails to even get any information about what was happening with my dress. They also originally told me I would have to pay to upgrade my shipping because THEY didn't make my dress within the allotted time after THEY changed my shipping without my consent. They did eventually pay the extra $6 themselves so I could get the dress on time, but it was not a good experience.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2753771#comment2753771","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"epp25","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was originally a bad review, but upon me messaging them and possibly them seeing the bad review, they shipped the dress to me ASAP and I love it! :) It's a little loose because I've been working out a lot but I will have it altered tomorrow. I was really really mad earlier but the dress definitely was worth the hassle, it's GORGEOUS!!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2749097#comment2749097","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"joannal21","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had the worst experience with this company. I'd never suggest them to anyone I know, and I'm warning other people to be cautious. I ordered what I thought would be a gorgeous wedding dress on February 2nd. I thought I was being cautious by ordering with paypal - I thought even if it took the 20 days that the website says to make the dress, surely it wouldn't take much longer than that to get here. After all, shipping was $51 - even from overseas, that's expensive. I assumed that part of the cost was to expidite the dresses. <br> I was not pleased when I got the dresses. The fabric was cheap-feeling and the dresses were quite a bit longer than I was comfortable with. The sleeves were too tight at the top, and weirdly loose at the bottom. The neckline, which was gorgeous on the model in the picture, pinched my skin and made me look like I had weirdly overdeveloped neck muscles - sort of like a bridal She-Hulk. <br>So, I thought that ordering with Paypal would give me a little security because I could always open a complaint with them. However. The dresses did not arrive until April 1st, well after the 45 day window to open said complaint. <br>There's a certain kind of calculating, evil genius in that. I don't believe that the timing is a coincidence. My first thought was that Outerinner.com had complaints opened in the past and figured out a way to get around it. <br>But then I thought maybe I was jumping to conclusions and I should give customer service the chance to fix their mistake. <br>When I did, the customer service rep asked for really invasive things - first, to take pictures of myself in the dress, and then for my measurements. When I explained that how weird that request was and that one of the dresses was for someone else who wasn't super happy with the way her dress fit, they suggested the following things: <br>- To alter the dress. (After having waited for two months for the dresses to arrive in the first place, I doubted that the alterations would be done in time for my wedding. Additionally, shipping the dresses back and forth again would cost over $100.)<br>- To have the dress altered here. (Which would likely be more costly than the dress.)<br>- To order a new (custom) dress from outerinner.com at 20%. (No thank you. I've had the WORST customer experience of my life so far.)<br>- To sell the dress to a friend at cost. (What? Really? This assumes that I have a friend who is my size getting married soon. And that I am totally fine with selling my friend a dress that I found to be poorly made. Clearly, outerinner assumes that I don't want to build lasting friendships with other brides.)<br>Please space yourself the horrible experience of ordering from this shady company. My partner and I are both students, so I thought I was going to save money by ordering a dress from Outerinner.com - but instead, I am out the cost of two dresses and shipping on top of the dress I will actually be walking down the aisle in. Don't order from this company. ","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2719213#comment2719213","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"punkjoanofarc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered my outerinner prom dress on match 30, 2013 and received it on April 11, 2013 at first I was a little nervous that it wouldn't be on time for my prom day, but once talking to customer service they assured me that they would get it to me before my prom date, and they did and the dress was marvelous and fitted perfectly I recommend outerinner.com to customers wonderful! (I'll try to upload a picture of me in the dress it keeps saying only 96kg allowed, but ill see what I can do for proof).<br>","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2705983#comment2705983","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Marlisha","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Okay prom is on may 4 and every online dress I bought has been cancelled due to no color or no size. I barely ordered my new dress yesterday with rush delivery and I'm freaking out cause I only have this week left to receive my dress. I honestly love outerinners dresses, out of ever site I bought from, outerinner was the site with the dress I've been looking for. I'm so excited to wear, but please pray to the dress gods that it'll come before may 4!!!!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2700699#comment2700699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"shaishai","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"excellent customer service. very fast and prompt replies to my queries and willing to accomodate my requests. cant wait for item to arrive<br><br>thanks","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2664061#comment2664061","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"lrichards1984","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a bridesmaid's dress from OuterInner, the 'Halter Ribbon Detailed Knee-length Dress' in champagne, and it is beautiful!! It was exactly what I was hoping for and the bride loves it! She made her other two bridesmaids order from OuterInner as well, and I can't wait to see their dresses! I ordered a size 2, and it fits like a glove. <br><br>Generally I hesitate ordering from online, but OuterInner is one I would recommend. I asked for the dress no later than April 30th, and ordered it March 19th. It came in almost 2 weeks early on April 17th! Shipping is a little pricey, but considering the price of their dresses, it's worth it. <br><br>Also, customer service was amazing! I would email them (because I was so nervous about ordering on-line), and they would get back to me within 3 days. They were friendly and assured me that the dress would come before April 30th. Great customer service. <br><br>Thank you OuterInner! The dress is gorgeous. I know that when I'm the lucky one with the ring, I'll order from here for my bridesmaid's dresses!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2651977#comment2651977","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"morganf.","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just bought a blue princess dress for my prom. I am so excited. I can\u2019t wait! I think it is great to buy your dress online because there is much less chance someone will wear the same. It is such a beautiful dress, it is sleeveless with a strap on one side. I cannot wait to wear this amazing dress. I highly recommend OuterInner. The shop has a really clever concept, that it is split into inner wear and outer wear. I really like some of the other dresses, I might show a couple to my friends. I might get a nice present for my boyfriend as well. The shop easy to use and the dresses were affordable. I got a really nice prom dress for less than $150.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2617843#comment2617843","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"jennifer47","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just recieved my bridesmaid dresses for my wedding. They turned out beautifully! I'm really happy with the craftmanship. They are just as I pictured they would be. I found the exact same style of dress on other websites, but for nearly $40 more per dress. I'm really excited to see how beautiful my bridesmaids will look in them. The processing of my order took a while, but I had ordered 3 dresses to be specially made. Overall, I was satisfied with the timely manner in which OuterInner answered my questions and processed my order. Once shipped, I recieved my order in less than 3 days.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2592355#comment2592355","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"SaraASCWall","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased my wedding dress and two bridesmaids dresses, along with jackets for each of us and a couple of veils to try out. Overall very happy with all aspects of the process. The customer service team were quick to contact me and confirm details of my order and had been very helpful earlier in the planning process providing me with photos of different coloured fabrics via Facebook, and generally being very quick to respond to any questions I had. Very easy to deal with. The dresses arrived much quicker than I'd expected, use nice materials and are well made. We had to get a couple of slight adjustments done but that is probably due to my measurements being a bit off. Pricing can't be beaten, I'd struggle to get 1 nice wedding dress here for the total price I paid for my OuterInner order.<br><br>Overall, very happy with the entire experience! Thank you!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2582023#comment2582023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Rissa","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very disappointed I ordered my daughters prom dress confident that it was going to be perfect due to I ordered my wedding dress and it was yet this time I was fooled..Stones on the the front of the dress are falling off and we just took out of the box.Thread is hanging in the area where stones are located. The back of the dress clasp were sewed to one side but not the other.. its less than 7days til her prom and we have to look for another dress.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2575887#comment2575887","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"kimmstotaloils","rating":"1"}, "single");){kind=link}
"I cannot begin to describe how thrilled I am with the gorgeous fur trimmed cape that I ordered. First of all, I received it much faster than promised. Secondly, since this is for my wedding, I was concerned that the train wouldn't be long enough. Well, it is LONGER than the picture shows, which in our communications, they promised it would be!. The quality is superb! The same cape in the USA was going to cost me $326. I paid OuterInner $111.00!!!!!
I have already been back to their website in search of some other things for the wedding. THANK YOU FOR MAKING MY EXPERIENCE SO COMPLETELY GRATIFYING!!! "