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macsales.com/

Computer Hardware & Software

Rating 9.70/10 1,100 reviews
(5,047 lifetime reviews)

9.70/100 (6-month rating)
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Other World Computing (macsales.com, eshop.macsales.com) is a merchant member
Other World Computing (macsales.com, eshop.macsales.com) participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,943 merchant members.
 
 

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All Customer Reviews (5,047)

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Rating 4/10 2/5
modified review posted Feb-21-2007

"They advertised a Maxtor hard drive that comes with a 5 year warranty but the one I bought only has a three year warranty. OWC confirmed the discrepancy and agree to take the drive back without restocking fee. However, they refuse to refund the shipping charge and blame the problem on the recent merge of Maxtor and Seagate. OWC is the seller of the dirve and they should bear the shipping charge and not to blame other party."

Rating 10/10 5/5
modified review posted Feb-06-2012

"Just fabulous. I upgraded my new Mac to far greater specs and performance than if I had purhcase the SDD and RAM from Apple, and for considerably less money. The salesman really knew his stuff, it was a great experience!"

Rating 10/10 5/5
modified review posted Jun-02-2008

"Purchased the Newertech Universal Hard drive adapter . Very useful device as it costs way less than an external hard drive enclosure.

It came with multiple connectors, got into my friend's laptop hard drive to help him recover all his data.

All parts were intact and worked perfectly.

The box seemed opened, so I'm assuming they took the time to test it before they shipped it.

I am very satisifed with the product and highly recommend this reseller."

Rating 2/10 1/5
modified review posted Jan-26-2006

"Items shown as in stock, ordered, they charged the credit card the same day, then sat on the order for a week saying that the order was received but items were "being allocated."

Emailed in about the order status, got a reply that it would be shipped "tomorrow," but still hadn't been shipped. Paid extra for 2nd day shipping, and ordered from them solely because they said they ship orders the *same day* they're placed.

Over a week later, the items still have not been shipped, and no response from "Customer Service"

Never again."

Rating 10/10 5/5
modified review posted Oct-27-2010

"Where to start? I could write about the huge array of products OWC has, the very right price for those products (and if you find these too expensive, they have a garage sale on a large number of products on a regular base), the en lasting support they offer (by e-mail or on the phone, even if your thousands of miles away…), the quality of the products, the how-to videos and so on and so on.

Although we don't live in the USA (and we are not necessarily interested in all of their products), they are one of our preferred resellers. We do check their website on a regular base, especially when we are buying new or upgrading our Macs, looking for memory (RAM of HD), accessories, …

Finally: we do recommend OWC to family, friends, other Apple users and colleagues.
(And that, we only do when we are really satisfied with a supplier / reseller!)"

Rating 10/10 5/5
modified review posted Dec-21-2010

"I recently purchased a SSD drive and enclosure from Other World Computing. It was literally one of the best shopping experiences I have ever dealt with. Their helpful and knowledgeable customer service and sales staff helped me out every step of the way. HIGHLY RECOMMENDED!!!"

modified review This review was modified by vjanomolee on December 21 2010 03:38:15 PM
Rating 2/10 1/5
modified review posted Jul-20-2007

"I had ordered a Mercury Elite-AL pro 800GB drive from OWC on 4/23/07 (order #LXXXXXX) . I was testing the drive to see if its working as expected. Over a 36 hour encoding operation, the drive suddenly disappeared from the desktop and the encoding failed & the fan was at full blast. I spoke to OWC customer service and they agreed to ship me a new one and shipped the original back.

I went thru the same test again with the replacement drive and I hit the same problem and I was not very happy with the purchase but, OWC sales reps have been very helpful. I also want to point out that I have a G-RAID and CalDigit 640GB drive which are working fine under the same stress test.

So, requested a RMA and OWC rep agreed to extend by return date to 5/30 (as the replacement drive did not come until 5/20. I returned the drive by paying shipping myself. The return was received by OWC on 5/29.

When I checked my credit card and see that I was charged a 15% restocking fee. I understand the reason for having the restocking fee as you do not want people simply trying out a product and returning it just because they can.

I'm not such a buyer. I only returned because of the above mentioned problem (which in both cases OWC says, they cannot reproduce it in-house) and it seem bit unreasonable to charge me the 15% restocking fee. In this case the 15% restocking fee ($52.00) seems excessive.

OWC is charging me restocking fees even though the hard drives do not stand up to professional usage (as the OWC claims they are professional grade). I have replaced the OWC drives with CalDigit ant G-Technology drives and they perform flawlessly. Even though they are slightly expensive, the reliability of the drive is more important. You do not want to lose your lifetime worth of photos and videos on OWC drive."

modified review This review was modified by ansarim on July 20 2007 10:21:39 AM
Rating 10/10 5/5
modified review posted Jun-21-2004

"I ordered an iPod replacement battery online. The battery arrived in very good packaging, but you had to go online to get instructions on how to install it. OWC had the cheapest price of any of the places I could find. It took five days to get here, just like OWC promised. Everything was very, very satisfactory. I would order from them again."

Rating 10/10 5/5
modified review posted Dec-27-2010

"I have to keep an older Mac running so I can access the files on it well into the future and Other World Computing helps me do that very well indeed. I've added drives, USB 2.0 and memory to my older Mac, all with ease and well within budget and with the bonus of technical help that is out of this world!"

Rating 10/10 5/5
modified review posted Oct-26-2010

"Great website and great deals. I bought 8gb of memory., which would normally cost me a fortune but I saved at least 300 bucks through this website. Plus it's really helpful with their video tutorials"

 
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