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"Purchased 5 customized ornaments from ornamentshop.com with gift wrapping being shipped to myself to personally provide the gifts to individuals. 2 out of the 5 gifts had the same message so I didn't know which gift was what. I emailed the company informing them of the issue and got this response... Yes, I noticed the 3rd and 5th are the same. I have reviewed the situation with our owner and we find it interesting that it is now become our fault because "Ornament Shop did not write or provide any guidance on what gift was what with the same message. ". A name was not provided and we did as you entered. Maybe you are just frustrated that you didn't make the messages different?While we don't agree the error is our responsibility and unfair to us as a business because the service was provided as entered, we will agree to credit the gift wrap charge for those two items only. I do believe you could easily peel back the tape, save the paper, look at the ornament and then re-wrap.Sincerely, Debbie Weller Customer Service Ornament Shop Please be aware NOT to purchase gift wrapping if purchasing from this company as they do not have a mechanism in place for multiple gifts with same messages unfortunately. They also have a HORRIBLE customer service as you can see above."