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Stores > Orion Telescopes & Binoculars
  • Orion Telescope Orion Telescopes & Binoculars Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      95076
    •  
    • BUSINESS HOURS
      Place orders 24 hours a day, 7 days a week! Customer service hours: Monday through Friday 6:00 AM -
      GENERAL PHONE
      800-447-1001
      FAX
      n/a
    • SUPPORT EMAIL
      sales@telescope.com
      SUPPORT PHONE
      800-676-1343

    Payment options

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    • checkmark icon UPS Ground
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    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
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    Online Ordering

    • checkmark icon Online Ordering
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    • option not available Require User Registration
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    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
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    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.05/10 8.05/10
    Chance of future purchase: Rating 8.83/10 8.83/10
    Shipping & packaging: Rating 8.90/10 8.90/10
    Customer service: Rating 8.71/10 8.71/10
    Return/Replacement policy: Rating 8.29/10 8.29/10
Voice your opinion! Review Orion Telescopes & Binoculars by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-08-15

Fantastic Service

"Customer service is top notch! They confirmed shipping address before shipping. Thanks!!"


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Verified Customer
Rating 10/10
5/5
2017-08-15

Great selection, prompt delivery

"Even during the eclipse rush, fantastic prompt delivery and high quality - great job!"


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Verified Customer
Rating 2/10
1/5
2017-08-15

can,t locate anything

"The locator .I can,t get it to work . D o not see any red dot . Look thru the tube. hard to find anything
really disappointed.
"

Rep reply posted Aug-17-2017

A rep from Orion Telescopes & Binocu, OrionTelescopes, has responded

“Thanks for sharing your feedback. We're sorry to hear you're having some difficulties operating the telescope. We'd like to share this video with you this video we made on our website that goes over the setup process for the telescope you have:
http://bit.ly/2vLUAOz

We'll also be following up with you directly via email to assist you in any way we can.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-15

Great company

"Their website is well laid out, and functional. The customer service reps are helpful and pleasant to deal with. The merchandise is of superior quality, shipped quickly, and packed well so no damage occurs.

Even as a novice, I could understand their videos and information.
"


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Verified Customer
Rating 10/10
5/5
2017-08-15

Smartphone adaptor

"Product showed as promised and was shipped to me very quickly. "


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Verified Customer
Rating 8/10
4/5
2017-08-15

Got what I expected

"I ordered the SkyQuest XT6 Plus and it was delivered speedily and in good condition. Can't ask for more than that."


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Verified Customer
Rating 10/10
5/5
2017-08-15

Yes

"Delivered what I ordered when they said they would."


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Verified Customer
Rating 10/10
5/5
2017-08-14

Good value on solar glass filter for the total eclipse of the Sun.

"Product arrived on time and undamaged. Thank you. "


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Verified Customer
Rating 10/10
5/5
2017-08-14

Happy Customer

"Several items as advertised and sent promptly. Especially happy with the new Iphone holder for photography through eyepieces"


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Verified Customer
Rating 2/10
1/5
2017-08-14

PROMOTE! PROMOTE! HYPE! HYPE! ...But we'll cancel your order a week before the eclispe!

"Order Date: 07/27/2017

HOW DARE YOU!!

I just got a letter stating a back order on the 2 items that I was told will be here before the Eclipse on the 21st.
NOW... I won't be able to enjoy it because you lied and back ordered it. to come a week later???
That is so inept!!
I see promotions constantly to still buy the items and receive it before the Eclipse, now.
And today is the 14th of August!!

DO NOIT TRUST THIS INEPT COMPANY!!
BUYER BEWARE!!

I will never deal with this Yuppie company again!!
A once in a lifetime event and they fucked it over!!

"


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Verified Customer
Rating 10/10
5/5
2017-08-14

Excellent Service

"Purchased the Atlas Pro mount. Was initially backordered so I called customer service to see about when they actually expected the item.
They were very up front with the estimated time, making sure I was aware there was no guarantee.
Item came in and shipped the very next day.
Arrived on estimated delivery date and couldn't be happier.
"


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Verified Customer
Rating 10/10
5/5
2017-08-14

Quality solar filter delivered on time.

"I ordered a solar filter for my telescope. It appears to be quality workmanship, works great, and was delivered on time. I recommend Orion. "


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Verified Customer
Rating 8/10
4/5
2017-08-14

Does the job...

"My glass solar filter was delivered on time and arrived in new condition. The product works and fits my 6 inch Astroview telescope as described. I would not hesitate to order from Orion again, when needed. "


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Verified Customer
Rating 8/10
4/5
2017-08-13

Fast shipping

"Fast shipping time, but the $10 ship cost is expensive"


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Verified Customer
Rating 10/10
5/5
2017-08-13

Always stellar

"Orion has best gear and equipment for enhancing two of my favorite hobbies. Nature and sky watching."


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