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organize.com/

Home & Garden

Rating 6.80/10 103 reviews
(179 lifetime reviews)

6.80/100 (6-month rating)
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All Customer Reviews (179)

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Rating 10/10 5/5
modified review posted May-22-2012

"Recently I wrote a negative review about how Organize.com handled a problem about damaged merchandise I received. I have to say I am really impressed by how my review was handled. Within 5 minutes a customer service manager emailed me back, apologized, got my order # and by the next day refunded my money.
Mistakes can happen to anyone and it's frustrating when they do, but how a company handles a mistake makes all the difference in the world. This speedy resolution has made me think twice about Organize.com. Thanks to Melissa for resolving my issue promptly!"

modified review This review was modified by thirteenlauren on May 23 2012 12:55:15 PM
modified review posted May-22-2012
organizecsr's Avatar
organizecsr, Organize.com rep has responded

“We are so very sorry to hear that you are not happy with the order that was placed on our website. An email has been sent to you asking for additional order information. Please respond to us at your earliest convenience to try to resolve this. Again, we truly apologize for the inconvenience this order has caused you.”

Rating 10/10 5/5
modified review posted May-18-2012

"Order arrived very fast. All the items were as described. Great shopping experience."

Rating 2/10 1/5
modified review posted May-18-2012

"AWFUL EXPERIENCE. ordered a total of 6 frames. when 5 of them arrived (all the same type) i realized they weren't even close to the right size. their website had the wrong dimensions listed. the 6th frame i ordered was sent to the wrong address. i called and spoke with a supervisor who didn't even apologize, just told me what went wrong. will never shop here again."

modified review posted May-22-2012
organizecsr's Avatar
organizecsr, Organize.com rep has responded

“We were sorry to hear that you were not happy with the product you received. A full credit has been issued to you per our conversation. We do hope you give us another chance to make things right for you. Please accept our most sincere apologies for the inconvenience this order has caused you.”

Rating 10/10 5/5
modified review posted May-17-2012

"Would Love to explore the whole site--so many great useful productgs."

Rating 8/10 4/5
modified review posted May-16-2012

"I have checked all over my city for these paper bag organizers but nobody sells them anymore. I was fortunate to find them through Organize.com and received them today. The product is fine but the shipping charges are far too high."

Rating 2/10 1/5
modified review posted May-11-2012

"Horrible! After not receiving my order in two weeks, I contacted them, they told me the order had already been delivered. When I told them it hadn't it took them two days to tell me they made a mistake and it hadn't shipped. They told me I won't be charged until it ships, but I was charged anyway and they couldn't give me a shipping number. Then a few days later I get an email saying they're going to refund my money and cancel my order due to shipping problems. What a nightmare. Lets hope I get that refund, it hasn't happened yet."

modified review posted May-11-2012
organizecsr's Avatar
organizecsr, Organize.com rep has responded

“We truly apologize for the delay in regards to your order. Per my earlier email, this order was delayed at the manufacturer's facility due to circumstances beyond our control. We have credited your account and emailed you that information as well. Please accept our most sincere apologies for this inconvenience.”

Rating 6/10 3/5
modified review posted May-10-2012

"Products are great. But very dissatisfied with the website (track your order) I put my order number in. It always said there was not record of my order. But my credit card had been billed. I finally got an answer from customer service saying it had been mailed. If the customer could get the message the order was pending...sent... but this was frustrating."

Rating 10/10 5/5
modified review posted May-10-2012

"Great options for ordering and a quick delivery. Great Experience overall."

Rating 10/10 5/5
modified review posted May-09-2012

"I was very pleased with my experience with Organize.com. They were very helpful in processing my order."

Rating 10/10 5/5
modified review posted May-08-2012

"Delivered in good condition."

 
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