posted May-22-2012 “We are so very sorry to hear that you are not happy with the order that was placed on our website. An email has been sent to you asking for additional order information. Please respond to us at your earliest convenience to try to resolve this. Again, we truly apologize for the inconvenience this order has caused you.”
posted May-18-2012
posted May-22-2012 “We were sorry to hear that you were not happy with the product you received. A full credit has been issued to you per our conversation. We do hope you give us another chance to make things right for you. Please accept our most sincere apologies for the inconvenience this order has caused you.”
posted May-11-2012
posted May-11-2012 “We truly apologize for the delay in regards to your order. Per my earlier email, this order was delayed at the manufacturer's facility due to circumstances beyond our control. We have credited your account and emailed you that information as well. Please accept our most sincere apologies for this inconvenience.”
"Recently I wrote a negative review about how Organize.com handled a problem about damaged merchandise I received. I have to say I am really impressed by how my review was handled. Within 5 minutes a customer service manager emailed me back, apologized, got my order # and by the next day refunded my money.
Mistakes can happen to anyone and it's frustrating when they do, but how a company handles a mistake makes all the difference in the world. This speedy resolution has made me think twice about Organize.com. Thanks to Melissa for resolving my issue promptly!"