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posted Sep-03-2008 “Dear ncookperson,
Thank you for taking the time to post your review. Orbit Micro apologizes for any inconvenience caused by these abnormal circumstances, and please know that we would never intentionally cause this inconvenience.
At your request, our sales staff had quoted you reseller pricing on the components that you ordered, and as such we require a 3% credit card fee. However pricing posted online is not subject to this fee. In addition the components that you ordered were special order, which you were informed of at the time of the order, and as such, are not cancelable.
Sincerely,
Orbit Micro
”
posted Dec-23-2008 “Thank you for taking the time to post your review. Orbit Micro apologizes for any inconvenience caused by these abnormal circumstances, and please know that we would never intentionally cause this inconvenience.
The correspondence was necessary in order to approve your order for shipment. The shipping address that we were originally given was not on file with your credit card, and it is Orbit Micro's policy to ship to addresses on file with the credit card company. It is very easy for someone that has stolen your credit card to put your billing address on an order, and then have it shipped to their address. Our measures we take help protect consumers from fraud, as well as us.
Sincerely,
Orbit Micro ”
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![Share](javascript:share_rating({"review_body":"Great service, accommodated some very demanding needs and put together a system with very hard to find components (dual xeon board in a mini-server chasis with many onboard components) on time with great service and great resonse time.","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/135776#comment135776","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"acap","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Site is very user friendly, easy to use. Order confirmations\/updates were quick, and tracking information was provided which is very helpful. Order shipped quickly, would purchase from Orbit Micro again!","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/424166#comment424166","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"dawnnkm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good service. Personal were very courteous and helpful.","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/418680#comment418680","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"frenan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Orbit Micro dabbles in a realm which few choose to enter. The world of embedded and \u0022micro\u0022 systems. In my case I found them on the web when I was searching for a full-blown desktop class computer which could run without any moving parts (no fans, no harddrive).<br><br>Orbit micro was able to custom build a mini-ITX system with a 1.2GHz Via C7 CPU for me with my specifications. When I mean custom build, I mean they modified the case and mobo heatsinks with copper strips, extra aluminum mounts, and heat paste to cram the case with unmoving goodness.<br><br>Their work was not cheap. I paid ~$130 premium over parts alone but given the expert-level work done, I\u0027d say it was worth it as it was not something I could have accomplished on my own. Also, I called another embedded systems shop and they told me that this type of modification was impossible and offered another product for $120 over what OrbitMicro sold ($250 total over parts).<br><br>Daniel the sales rep was easy to work with and returned my calls\/e-mail with little delay. I\u0027d say if you have a need for what OrbitMicro offers don\u0027t hesitate to give them a call.","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/418171#comment418171","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"porkhelmet","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I needed a hard to find part for my video system and I needed it fast. I googled the part number, was led to Orbit Micro, where I found the best price. It was late Thursday afternoon and I was hoping to get overnight shipping and have the part the next day. I logged into the online customer service and was promptly greeted. It was past their normal shipping hours for the day, but understanding my plight, they were able to ship the item that night and I received it the next morning. Customer service was excellent. Follow up phone calls were made to make sure I had everything I needed and that my order was taken care of. Top notch service and competitive prices. This was my first time shopping here and I would definitely shop with Orbit Micro again.","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/499091#comment499091","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"ianparsons","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order process was easy and the quick response to my order was great. Would shop here again!","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/497390#comment497390","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"prreed","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"While this company was initially helpful, if a little slow, they decided that I had received too good of a deal and decided to charge me a 3% surcharge because I was paying by credit card. They additionally told me that my order was not cancelable at this point. Do not do business with this company as they are not trustworthy.","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/271983#comment271983","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"ncookperson","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order process was efficient, and products delivered on time as promised without complications. I will continue to use their services when needed.","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/408112#comment408112","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"garymol","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excessive emails and contact. I bet it took 1 hour to go through all the correspondence (> 12 emails) for a $40 purchase. ","link":"http:\/\/www.resellerratings.com\/store\/Orbit_Micro\/comment\/429004#comment429004","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Orbit_Micro.jpg","store_name":"Orbit Micro","username":"dcb1234","rating":"2"}, "single");){kind=link}
"Had a hard time finding long floppy cables (36in). Orbit had the cables and delivered quick. Would use again."