1/5

posted May-22-2013

"I ordered a Surefire P2ZX Fury flashlight on May 7th, and was notified that it had shipped on May 9th. It's now May 22nd and I still have not received my shipment.

Apparently the free "value" shipping is through a system called "FedEx SmartPost", where FedEx picks up the shipment and delivers it to your local post office, and USPS delivers it to your door. This may seem like a cost-effective system on paper, but in reality it would be better described as “a system where nobody takes any actual ownership of delivering your goods to you.”

On Monday the 13th, the shipment showed it was delivered to USPS and out for delivery, then several hours before the mail typically arrives it changed to "undeliverable as addressed, returning to shipper". Over 8 total phone calls to Optics Planet, FedEx, and USPS that evening I confirmed that the address was in fact my correct address, but USPS said when it gets flagged as such they have to return it all the way back to the shipper (rather than allowing me to come pick it up locally) and they have no way to stop the package from going back. Optics Planet said they had to wait till the original item was received by them, then they would retry shipping with UPS. That was 9 days ago - the USPS system shows that the package appears to be stuck in their Orlando sort center (a non-accessible secure facility) for the last 7 days. The status says “processed in”, then “departed”, then “processed in” again, all through the same facility. I went in person to a local USPS office and they couldn’t do anything except give me the number for the sort facility, but the number for the facility just rings as busy and the people at the USPS 1-800 number cannot contact the local office. Neither Optics Planet, FedEx, nor USPS can tell me where on God’s green earth my package is right now.

Let me say that I completely understand that these things sometimes just happen, and I generally do not hold them against a company despite the minor inconvenience; however, I do judge a company by how they respond to these situations and what they do to try to make things right for their customers.

Rather than proactively call USPS or FedEx and make an effort to locate my package, or to ship a replacement out and sort out the missing item one with their shipping company, Optics Planet said they could not start a "lost item" claim until the 23rd, but if they do and they never receive the original back then I will be charged for both items, EVEN THOUGH I NEVER RECEIVED THE FIRST ONE. I was also told that I could not simply cancel the order until they received the item back (which is totally out of my control, since I NEVER RECEIVED IT). Basically, I paid $140 to have something NOT delivered, and my only option is to risk having to pay for it TWICE if the Post Office truly lost it and it never makes it back to Optics Planet (highly likely). That is absolute BS. I paid Optics Planet to have a product delivered to me - if their sub-contractor (USPS, FedEx, or anyone else) fails to do their contracted job (i.e. deliver my purchased goods), then they need to dispute that amongst themselves and do what needs to be done to give me what I paid for. All I can say is thank God this was only a $140 flashlight that I didn't need in the first place and not a $1,000 rifle scope. At this point I’ve invested over 10 hours of MY time trying to do the job that Optics Planet, FedEx, and USPS were paid to do. I bought this thing on an impulse, but I'm so fed up with Optics Planet, USPS, and FedEx refusing to do anything to actually fix the problem that I don't even want the stupid thing anymore and even if I did get it I would probably be pissed off every time I used it.

I had several other much more expensive purchases in mind, but based on this experience I would be hard pressed to trust my money with Optics Planet again.
"

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1/5

posted May-22-2013

"I hate this company. If it's not one thing it's another with these idiots. On one occasion I ordered and paid for a number of items only to find out that nothing was in stock and I had to wait weeks before it even shipped. On another occassion they put me through an absurd and time consuming credit card verification process that, even after hundreds and hundreds of online purchases, I've never had to undergo anywhere else. Avoid doing business with these people. "

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5/5

posted May-22-2013

"All items were of high quality and exactly as described. Service was great and free shipping. I'm very satisfyed with my buying experience with OpticsPlanet."

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5/5

posted May-21-2013

"I replaced the pistol grip stock on my Mossberg 590A1 with this Hogue stock. The stock fits like a glove. I did not use the forearm as I have the Tri Rail model. I am pleased with my purchase. The Mossberg pistol grip assembly is OK but makes it difficult to do a thorough cleaning. GOOD STUFF."

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5/5

posted May-21-2013

"I was very pleased with the fast service and reasonable prices. The gun case was just what I wanted, a perfect fit for the rifle with pockets for the mags."

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1/5

posted May-21-2013

"I purchased a combination scope and mounts. The scope arrived with out the mounts and the back ordered mounts had no estimated delivery time. I refused delivery. I received confirmation that they received it back but didn't receive a credit. I made several call to no end. Informed credit card company and Opt Planet lied to them. The proof of delivery they set to CC co. proved that I returned it. Still waiting for a credit. 5/22/13"

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5/5

posted May-21-2013

"Cleaner pen works great except on smaller MM eyepieces, can't get cleaner inside back of eyepiece."

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5/5

posted May-21-2013

"All three items purchased were the cheapest that i found on the web. Your site rocks!!! Will most likely be back to speend more money."

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3/5

posted May-21-2013

"I realize that right now some things are hard to get. But my problem is when I check on orders for back ordered stuff I am informed that they have shipped but I have not recived a notice or the product. Other wise optics planet does a good job filling orders and shipping them on time."

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2/5

posted May-21-2013

"The products are great. This time, Optics Planet shipped faily quick. But my overall experience with the company is not great. One time they "decided" to stop honoring a manufacturer"s promotion in the middle of it. They honored it one day, then didn't the next. On another transaction, the item was back ordered. That was ok with me. I got an email that the item was in stock and ready to ship. Three days later, I got an email that the item was back ordered again and it would be another 4-5 weeks. I have not had good service from Optics Planet and this will be my last order from them"

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5/5

posted May-20-2013

"Very satisfied with the order. The instruction video online was very helpful. The instructions that care with the laser was not helpful. you could not see details on the pictures."

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5/5

posted May-20-2013

"Optics Planet,
I like your service at great prices and I've purchase other products from you in the past. Often times I can find things that you stock and no one else seems to have them not even Brownells or MidwayUSA. Your mail delivery is great even up here in Alaska. The only problem I have is ordering online, often times you can't see the product until you receive it... to make sure it fits. I had ordered some Leupoold 3Omm rings for my Sako 85 rifle and the first set was wrong so I had to reorder. Suggestion, you might try puttin a few more questions online that narrows the search to a specific item, show a top, sides and bottom view at best angles, and possibly put all the items together in one catagory ie Rings with oval and circular bases(Do a comparison photo showing model differences).
Thx,
Allen "

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1/5

posted May-20-2013

"WHAT AN ABSOLUTE JOKE !! Ordered a Lucid HD7 sight on February 25 and was notified the item was on backorder. I called a couple of days later and was told there were 33 Lucid orders ahead of me. It was explained that I would automatically be notified when the inventory was replenished to confirm that I still wanted the order to go through. March 6: spoke with Russ. He indicated there were 2 dozen ahead of me. That told me items were trickling in and being filled. Excellent (So I thought). March 11: spoke with Jay. He is not real helpful. March 19: spoke with Ursula. Said I was 28 on the list. Oops, I guess Russ was just a little off on his earlier count. Ursula said they usually get 50-100 in a resupply so it should cover my backorder. April 5: Oh, shit. Get Jay again. Says nothing has come in. May 1: almost a whole month since last making a call but I had been checking for e-mails from OpticsPlanet during this time. Late in the evening and I go to the website and pull up the Lucid HD7 listing. Website says “…only 4 left.” Wait! WHAT !! There are some in stock!?! What happened to my backorder? I check my e-mail, nothing. I go back to the website and plug in my order number from February 25 and the status is still “backordered...no availability estimate”. I pull up the Lucid HD7 listing again and place a 2nd order and it processes with a statement it will be shipped in the next few days. WTF ! The next day, May 2, I call to confirm that there were actually items in stock and that the order did go through. The young lady who took my call was very nice and confirmed that yes the item was in stock and my order was processed. I informed her of my February order #, the frustration with previous calls and the over two months of waiting. She could not explain why there was a breakdown and why my previous order was not filled when inventory had been replenished. I made sure she canceled that February order number. For my inconvenience she applied a 5% discount to the current order. While I appreciated that, I felt there should have been more of an accommodation considering it took TWO months AND, if I had not checked the website, who knows when I would have gotten the Lucid sight if those 4 left had been sold. A very, very disappointing experience with OpticsPlanet."

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5/5

posted May-20-2013

"OpticsPlanet is fantastic. However, the description of the BlackHawk SERPA Carbon Fiber holster for the Beretta 92 should mention it is not compatible with a 92A1 or M9A1."

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5/5

posted May-19-2013

"Everything I have purchased from OpticsPlanet.con has been first rate in quality. I have bought firearm supplies, hunting gear, and clothing. All first rate quality with fast shipping, outstanding quality, and great customer service. OpticsPlanit is rapidly becomingmy favorite on-line merchandiser."

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