1/5

posted Jan-26-2012

"I have placed a couple orders with Opticsplanet in the past, however the last two times I have placed an order there have been stock and shipping issues that have lead me to cancel both. On this past order, I waited to receive my confirmation but received an email saying one item was out of stock and the order would not be completed until everything was in stock, and my card would be charged when it shipped. The only problem was my card had already been charged, not once but twice. When I called to inquire I was told their processing department had made a mistake. I asked about the possibility of a replacement item for the one backordered and was met with little concern. I cancelled the backordered item so I could get the other. However it took two more days and still no shipping information. I called an spoke with a customer service rep, who said the item was to be drop shipped and I should be receiving information soon. I waited til the nest day and still had not received a shipping number. I called back and was told the would check on the item from the manufacturer, but they would have to email back because the manufacturer does not answer their phones. Again no email. I chatted to cancel my order and when I explained the situation the rep called the manufacturer, funny the answered the phone this time. The order was still cancelled. I will go somewhere else and pay more money to not deal with Opticsplanet."

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1/5

posted Jan-24-2012

"Horrible experience. Horrible customer service. Items that are available online are not in stock. Will never purchase from them again."

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1/5

posted Jan-22-2012

"I placed an order with Optics Planet for a pair of prescription lens glasses. This was on November 25th. About a month later, I called to see what the status was of my order. I was told they could not figure out where my order was and that they would call me back. As I needed an answer, I called four hours later (they promised they would call within one hour), I found out my frames were held up in customs and was promised I would get them within a month.

I figured, I already waited a month, why not another??

About 2-3 weeks later, I received notice that my frames were out of stock and discontinued. After that I was offered a whopping 10% discount and expedited shipping if I chose another frame. Please keep in mind that during the time I was waiting, I received emails new orders could get $20 off (more than 10% off based on my order price).

Overall, I did not have a good experience with Optics Planet and a pitiful 10% off does not come close to rectifying this problematic purchase."

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1/5

posted Jan-16-2012

"i ordered an item all the way back in last december and it still hasn't even shipped; after multiple complaints over phone, they finally said they think it'll ship soon but not at all confident.

i finally decided to cancel the order and order it elsewhere. im dumb for waiting this long to cancel an order."

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1/5

posted Jan-15-2012

"These guys are crooks. They have had 141 Better business bureau complaints against them, and do not honor their 'best price' guarantee. Look at their videos online. They are probably prior used car salesmen!"

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1/5

posted Jan-12-2012

"Pretty much the same experience as others have had. I got an advertisement that they had a Nightforce scope with the V1000 reticle for $1599. Whe I got to their web site that offering didn't even exist. Their phone sales person didn't know what to do as he could not find it either and could not explain why the advertisement stated what it did. Final frustration was the only model at that price was a used demo in an whole different configuration. What Goobers."

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1/5

posted Jan-08-2012

"Same as several other reviewers here: I saw a pair of eyeglasses I liked. I called OpticPlanet up to check on availability, which was confirmed. I enter the order on line. Next morning I got an "out of stock" email.
It looks to me like a "bite and switch" thing."

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1/5

posted Jan-07-2012

"Terrible reseller. Claimed they have the item in stock when I placed the order, but then said they are out of stock. Kept me waiting for 3 weeks and still kept me waiting. Don't be fooled by their lower price; they just want you to place the order and persuade you to buy some other "replacement", and meanwhile still claim they have it in stock on Amazon.com. Very dishonest reseller!"

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1/5

posted Jan-03-2012

"OpticsPlanet does not stock a lot of merchandise, but their website will always show it in-stock. Their customer service reps are trained to say that this is because they have many warehouses and can't keep up to the minute stock status. In my opinion, this is not the true reason. It's because they're mainly a drop-shipped business. This may workout for some customers, but most customers like to know that when they buy something, it's shipped in a reasonable amount of time. If something is actually not in stock, customers want to know that so we can look elsewhere.

There is nothing wrong with a drop-shipped operation, as long as they are up front with it. In my opinion, OpticsPlanet is dishonest with their business practice and they've lost many customers doing business like this. That's the bottom line."

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1/5

posted Jan-03-2012

"I ordered about 3 yrs ago a Leupold anti-reflection device (ARD) and the description was off. The ARD didn't fit my Leupold scope properly and was made of cheap plastic and thin aluminum.
Today I ordered two mag pouches because I needed them by Friday and even chose to have them 2 day air delivered. Within 10 minutes I received an email saying that the order has been put on hold because "we have JUST sold out" ... I'm sure there was a mad rush to buy them just because I needed them.
Opticsplanet.com doesn't tell you whether their products are in stock or not. When I called to cancel my order I asked when they would have them and they said 3 weeks! Don't waste your time with this incompetent business. "

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