5/5

posted Jun-16-2013

"i order a large amount of parts for myself and my friends and am extremely satisfied with optics planets prices ,sevice and product descriptions .order from them and you will save money and time and thats what really counts."

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5/5

posted Jun-16-2013

"As always, they score a 10 with me. They had what I want, I ordered it, they shipped it, it got here in perfect condition. How can you do better than that? Seriously, they are one of my favorite companies to do business with - for those reasons."

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5/5

posted Jun-16-2013

"The item was on sale at a great price, then I got an additional 10% off; and then I got free shipping. It doesn't get uch better than that. Optics planet is simply great."

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5/5

posted Jun-15-2013

"Quick, efficient, reliable and reasonable .... the perfect company to shop with"

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5/5

posted Jun-15-2013

"Product met expectations at reasonable price. Company is easy to do business with. If item is not available or back ordered you are kept informed. Specials help to keep prices competitive."

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5/5

posted Jun-15-2013

"I am a repeat customer. Always good selection, good prices, good service and really good shipping costs. My most recent order came quickly and was exactly as expected."

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5/5

posted Jun-14-2013

"Easy to use website, fast (free) shipping, great customer service. Couldn't ask for a better place to do business with."

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5/5

posted Jun-14-2013

"So far all the items i have ordered have been outstanding !"

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5/5

posted Jun-14-2013

"Overall it was an outstanding purchasing experience and and excellent product."

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1/5

posted Jun-14-2013

"My review of OpticsPlanet is that if you are purchasing big ticketed items, you will receive good customer service. However, on small ticketed items, you need to lower your expectations of what customer service should be and be prepared to receive unsatisfactory customer service. My first ever transacton with OpticsPlanet was for a Nikon P-223 scope and M-223 scope mount. That transaction went very smoothly. However, with my next and mostly likely my last transaction with them, my shopping experience was the complete opposite.

After initially placing my order for an in-stock BSA scope, I received an email the next day stating item was no longer available and that "we are working hard to have your complete order shipped as soon as possible and if we can ship sooner, we absolutely will. We will not capture any funds from your credit card until your order can be shipped. Upon shipment, you will automatically be notified with tracking information. If your order is urgent, we offer thousands of products that are in stock and ready to ship." Since their website showed expected availability of 1-3 days, I decided to hold out. However, after almost two weeks of it still indicating 1-3 days, I contacted OpticsPlanet and inquired about a comparable scope that was in stock and that could ship out that day. Unfortunately, due to this scope being 6 cents below the $29.95 free shipping threshold (scope price $29.89), I had to pay for shipping. Rather than select their Value Shipping option, I selected one of their expedited shipping options since I had already been waiting over two weeks for a scope. I received an email from OpticsPlanet stating that the order was shipped on 6/12 and funds were captured from credit card on 6/12 but order did not actually ship until 6/13 as evident from USPS Tracking information (see below).

If the order was truely shipped on 6/12, then why did USPS not receive the electronic shipping informaton on that date? Our company ships everyday using UPS, FedEx, and USPS and when an item is shipped and we close out of UPS, FedEx or USPS at the end of the day is when the electronic shipping information is sent. I was told this did in fact go out on the 12th but the information below paints a totally different picture. They may have certainly created the shipping label on the 12th but they did not close out of USPS until the following day.

Processed at USPS Origin Sort Facility
June 13, 2013, 8:11 pm
ELK GROVE VILLAGE, IL 60007

Accepted at USPS Origin Sort Facility
June 13, 2013, 6:56 pm
NORTHBROOK, IL 60062

Shipment Accepted
June 13, 2013, 5:38 pm
NORTHBROOK, IL 60062

Electronic Shipping Info Received
June 13, 2013"

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5/5

posted Jun-13-2013

"Very happy with product. Very good price good customer service and fast delivery."

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5/5

posted Jun-13-2013

"My order arrived on a timely basis and was well packaged. I examined the contents and observed no obvious problems. I am waiting to field test the items."

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5/5

posted Jun-13-2013

"Good service. Good shipping. Good selection"

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5/5

posted Jun-13-2013

"The customer service, product availability, and speed of shipping were all outstanding! There was a slight misunderstanding regarding a specific product, but the representatives were very professional about the entire situation, and quickly got everything straightened out. I am very impressed with OpticsPlanet, and plan on continuing to do business with them."

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5/5

posted Jun-13-2013

"Good price. Free shipping. Quick delivery (when the item is in stock). Overall, a positive buying experience."

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