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Stores > OpticsPlanet.com
  • OpticsPlanet.co OpticsPlanet.com Elite Status
    • ADDRESS
      60062
    •  
    • BUSINESS HOURS
      8AM-7PM CST Mon-Fri --- 9AM-5PM CST Sat-Sun
      GENERAL PHONE
      800.504.5897
      FAX
      847.919.3003
    • SUPPORT EMAIL
      orderhelp@opticsplanet.com
      SUPPORT PHONE
      800.504.5897

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.27/10 8.27/10
    Chance of future purchase: Rating 8.05/10 8.05/10
    Shipping & packaging: Rating 7.40/10 7.40/10
    Customer service: Rating 7.57/10 7.57/10
    Return/Replacement policy: Rating 7.53/10 7.53/10
Voice your opinion! Review OpticsPlanet.com by clicking a star below.
Rating 4/10
2/5
2017-05-21

Took too long

"Bought 1st light, didn't work, returned, took 7 weeks to get replacement."

Rep reply posted May-22-2017

A rep from OpticsPlanet.com, opticsplanet, has responded

“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.

OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. Store credit is available for use the same day the return is processed. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement. For exchange orders, all in stock items will be shipped within 48 hours after the return is processed.

Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.


Rating 10/10
5/5
2017-05-21

Great job

"Had been shopping for the brand new Inforce APLc pistol light at a decent price. OpticsPlanet had the best price shipped around. They even offered a 10% discount off of their already discounted price. Shipping was quick other than FedEx giving the wrong delivery date. Other than that a great experience. "


Rating 10/10
5/5
2017-05-21

Fast service for the Scope I wanted

"Fast service on an order of a Scope I've been eyeing. Priced lower than other vendors I searched and they show if it actually in stock.

Thanks people
"


Rating 10/10
5/5
2017-05-20

Gonna keep coming back

"The selection of equipment is extensive, shipping was on time and the equipment was as good as they say. Shipments all tracked. Prices are hard to beat. "


Rating 6/10
3/5
2017-05-20

good product, but dissapointed

"product and price were good, the reason I went with optics planet was because they said it was free 2 day shipping. ordered thurs. recieved on tuesday. ended up not getting it sighted in on time for a shoot."

Rep reply posted May-22-2017

A rep from OpticsPlanet.com, opticsplanet, has responded

“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.

Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. As you requested 2-Day Shipping, delivery is expected to take 2 business days. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.

Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.


Rating 10/10
5/5
2017-05-20

Top notch customer service

"Optics Planet is the best place to shop period. If you sign up for their emails you optics get 10% coupons almost every month. They have free returns and don't care why you're returning it. Can't beat Optics Planet!"


Rating 10/10
5/5
2017-05-20

Great Service

"Great Service and fast shipping"


Rating 8/10
4/5
2017-05-20

Great selection and prices

"Built 80% of my AR from them. great prices and selection with free shipping. Would give it 5 stars but the shipping can take a while. Had to return an item that was my fault and they were great to deal with. So if your not in a rush go with them. I definitely will order again and again."


Rating 10/10
5/5
2017-05-20

Everything was as advertised, and the free shipping was a lot quicker than I expected.

"This dueling tree is rugged, easy to set up, and break down! Great product."


Rating 10/10
5/5
2017-05-20

Why Optics Planet?

" I have bought items ranging from high-end rifle scopes two rifle bags and have had nothing but an excellent experience with respect to selection, pricing, service, and delivery. I think Optix planet has outgrown its name – it excels in so much more than optics! "


Rating 10/10
5/5
2017-05-20

Great light for PD carry

"Excellent coupon codes and the shipping was fairly quick. "


Rating 8/10
4/5
2017-05-20

First time buyer

"Ordered a carrying handle for my AR. Arrived sooner than it was supposed to. Very pleased. Will definitely shop with opticsplanent.com again. Items seem to be competitively priced and well made. Told my co-workers about my experience and highly recommended the website to them. Great selection of products and a very simple ordering process. Very happy with the overall experience. "


Rating 10/10
5/5
2017-05-19

Primary Arms 6x Rim fire scopes

"Great scope great price highly recommend Optics Planet 5 star company."


Rating 10/10
5/5
2017-05-19

Optics Planet Rocks

"I've ordered numerous times and have yet to be disappointed. I've had several phone conversations with employees and they are always upbeat and helpful. Which in this day and age of ever decreasing customer service is a big plus for shopping with Optics Planet."


Rating 10/10
5/5
2017-05-19

Great selection, price and service

"Needed an inch-pound torque wrench and leveling devices to install a new scope. OpticsPlanet had both at great prices and were shipped promptly. Arrived in perfect condition, as described, and performed perfectly. "


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