OpticsPlanet.com Reviews - OpticsPlanet.com Ratings at ResellerRatings

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OpticsPlanet.com

Apparel & Jewelry

Rating 7.43/10 4,244 reviews

7.43/100
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OpticsPlanet.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

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All Customer Reviews (4,285)


Rating 2/10 1/5
modified review posted Jun-12-2013

"Writing this review almost a month after ordering Prescription sunglasses that was supposed to be in stock. Only after contacting Optics Planet a few days ago did I find out that they hadn't received the frame, and therefore hadn't begun work on the Prescription. I find it disturbing that it would take this long and that no notification was given to me. The representative i spoke to told me that it would be put on rush, but i should expect at least another two weeks before delivery. In the meanwhile i have to walk around with jerry rigged eyeglasses, that cant be cleaned without the lens popping out."

Rating 10/10 5/5
modified review posted Jun-12-2013

"Prompt service. Great price. Fast shipping. Will definitely use your site again in the future."

Rating 10/10 5/5
modified review posted Jun-12-2013

"Your service was fast and the product is excellent. I just wish you had a laser sight for my Ruger Police Service Six in 357 mag.

P.S. There is something wrong with this site as it will not allow me to rate anything but overall satisfaction. "

Rating 8/10 4/5
modified review posted Jun-11-2013

"Optics Planet is a good store with a wide variety of products. They often have very good sales. The only concern I have is the amount of back-orders I have experienced. I have had six orders, five of which had back-ordered items. I know this can happen from time to time, but this is over 80% of the time. Most of the back-ordered items have come in, some have just been cancelled outright. In fact, this review is for a back-ordered item. Customer service is very good, and communication via email is very good. "

Rating 2/10 1/5
modified review posted Jun-10-2013

"I opened my package to find two promotional dvd's and not the item I ordered. After two weeks of Optics Planet being unable to come to a "resolution" it appears I'm going to have to seek a charge back through my card company. "

modified review reply posted Jun-11-2013
opticsplanet's Avatar
opticsplanet, OpticsPlanet.com rep has responded

“Mr. Staver,

We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you. We have filed a missing package claim and we will notify you of the outcome shortly.

If you have any further questions or concerns please feel free to contact me directly at care@opticsplanet.com and I will be happy to assist you.”

Rating 10/10 5/5
modified review posted Jun-10-2013

"I love optics planet. No hassel, great prices and free shipping!! What's not to love?!"

Rating 10/10 5/5
modified review posted Jun-10-2013

"Excellent selection with terrific pricing. Delivery of items were on time and in perfect condition."

Rating 10/10 5/5
modified review posted Jun-09-2013

"Excellent service fast shipping!!!!"

Rating 8/10 4/5
modified review posted Jun-09-2013

"Received this product in a timely manner but in all honesty was not as fast as Amazon.Com. It actually was in the time frame as you predicted so no complaint there. It is just that Amazon does the same estimate and will beat their own deadline by days ! I feel sure we will do more business in he future."

Rating 10/10 5/5
modified review posted Jun-09-2013

"Buying from Optics Planet was fast and easy. They have a great selection and everything you could possibly need. My case is just perfect for my AR and it fits very well. I will defiantly be buying more!"

Rating 2/10 1/5
modified review posted Jun-08-2013

"After specifically asking if the #75000 monogrip would work on my LATE MODEL EAA Witness .45 I was reassured by George that IT WOULD BE NO PROBLEM (even though the late models have a larger frame). I softened the finger groove rubber in warm water, and while fastening the last screw the finger grooves ripped. The product is now useless to me. I am disappointed in your customer service. When I contacted your company to tell the sad story, I was e-mailed back to "take it up with Hogue"! I have previously installed three Hogue monogrips on my CZ's without incident, and feel that I should have a free replacement or a refund.
"

Rating 10/10 5/5
modified review posted Jun-08-2013

"Purchased the Browning Mossy Oak 3711232 flashlight. Received the new model - 140 lumens. Great deal with coupon and free shipping. Awesome."

Rating 10/10 5/5
modified review posted Jun-08-2013

"I placed my order talking to one of your customer service reps. They new what product I was looking for and understood what I wanted it to look like and NOT look like. It was a small Carry pouch for a small hand gun. He knew the model of gun and explained it perfectly and it worked as he said it would. It was a very positive shopping experience, I do searches for products and get directed t your site. You have such a diverse inventory I would not of expected you to have this and for a C.R. to understand my needs. It was a positive shopping experience. "

Rating 10/10 5/5
modified review posted Jun-08-2013

"Explanation of my 'star ratings': This product had a good price. Many of the items on Optics planet are priced above my budget. But there are some good bargains (have to look a little deeper).

I have experienced great service and shipping from Optics Planet!"

Rating 10/10 5/5
modified review posted Jun-08-2013

"Awesome site, and great prices!"

 
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