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Store InformationStore Info
Full Rating Profile
  • OptiContacts.co OptiContacts.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1010 Niagara Street, Buffalo NY
    • Contact: service@opticontacts.com
    • Phone: 1-888-OPTIC-01
    • Customer Support: 1-888-678-4201
    • Business Hours: 10:00AM - 6:00PM EST
    • Fax: 1-888-414-1073

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.23/10 8.23/10
    Chance of future purchase: Rating 7.92/10 7.92/10
    Shipping & packaging: Rating 7.89/10 7.89/10
    Customer service: Rating 6.81/10 6.81/10
    Return/Replacement policy: Rating 6.50/10 6.50/10

21,721 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-29

"Very deceiving to see a price, just to have a 10 dollar convenience/processing fee tacked on. I feel this was very misleading. "


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Verified Customer
Rating 2/10
1/5
2015-07-29

"i have ordered 2 times from this site. Both times my contacts were on back order. Both times the email said this rarely happens. Well i am batting 2 for 2...Believe i will look for other options when re-ordering."

Rep reply posted Jul-30-2015

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. We apologize for any inconvenience. The backorder is caused by the cylinder you need in your left eye that is normally made only in XR lenses. The type of lens you are ordering has recently extended their parameters range to include that cylinder but that particular parameter is not common in toric lenses (as mentioned it would be common in XR lenses) and the actual production for this parameter is not very extended. If we can offer any further assistance, please feel free to contact us at any time.

Thank you for choosing OptiContacts.com!”


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Web site fairly easy to navigate through. Prices are good, and delivery fairly quick."


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Saved me a ton of time and loads of money. We will shop again!
"


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Perfect selling and delivery"


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Wrong contacts were shipped the first time, but they immediately shipped replacements and a shipping label to return the wrong ones. Good customer service."


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Verified Customer
Rating 2/10
1/5
2015-07-28

"Never received product, although the tracking number states it was delivered. I have a claim in with the USPS and have heard nothing back."

Rep reply posted Jul-29-2015

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. We are sorry to hear about the issues you are experiencing with your delivery. We will contact USPs and have them investigate this delivery. We will email you the details of the investigation as soon as they acknowledge the claim request.

Thank you for choosing OptiContacts.com!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-28

"I received my contacts timely without trouble. Affordable"


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Verified Customer
Rating 10/10
5/5
2015-07-28

"I called the hotline to ensure I was ordering the correct contacts as my Rx did not match what was listed online. The operator was friendly and quickly answered my question making me confident in my order. I ordered the next day and received a confirmation within minutes. The next day I received a follow up email stating my contacts were on back order and an estimated shipping date. I received my contacts the next week and am very satisfied! The prices were the best I've found. I will definitely be ordering again next year!"


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Verified Customer
Rating 10/10
5/5
2015-07-28

"Great prices! Fast shipping."


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Verified Customer
Rating 10/10
5/5
2015-07-28

"GREAT!! great customer service, great price and great speedy delivery!"


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Verified Customer
Rating 8/10
4/5
2015-07-28

"They had the best prices on the contacts I wanted, and ordering was pretty easy. There were no hidden charges. The only reason I went 4 instead of 5 is because my doctor gave me the wrong prescription. I had ordered 2 boxes of contacts at the wrong prescription. They only accept returns on unopened boxes, and to send it back, it cost me an additional $9.00 in shipping costs."


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Verified Customer
Rating 8/10
4/5
2015-07-28

"Easy to order, came in time, very good!"


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Verified Customer
Rating 10/10
5/5
2015-07-28

"Order didn't come but they were very helpful in finding a solution"


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Very pleased and no hassel ordering from here. I will use them again."


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OptiContacts.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.