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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1010 Niagara Street, Buffalo NY
    • Contact: service@opticontacts.com
    • Phone: 1-888-OPTIC-01
    • Customer Support: 1-888-678-4201
    • Business Hours: 10:00AM - 6:00PM EST
    • Fax: 1-888-414-1073

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.22/10 8.22/10
    Chance of future purchase: Rating 7.13/10 7.13/10
    Shipping & packaging: Rating 7.21/10 7.21/10
    Customer service: Rating 6.55/10 6.55/10
    Return/Replacement policy: Rating 6.67/10 6.67/10

17,320 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very easy transaction in ordering my lenses. I will order from you again."


Rating 10/10
5/5
modified review posted

"Very easy website to navigate. Easy to place order. Great pricing. Prompt delivery. A+++"


Rating 2/10
1/5
modified review posted

"Contacts came 5 days late and were soaked with bugs in them!"

modified review Rep reply posted Jan-29-2015

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. Your order has been shipped 1/20 and delivered according to the tracking page on 1/23. We apologize for any damage that the package may have suffered in transit. Please contact our Customer Service department and we will be more than happy to have the lenses replaced for you.

Thank you for choosing OptiContacts.com!”


Rating 10/10
5/5
modified review posted

"We got the contacts. They arrived on time."


Rating 10/10
5/5
modified review posted

"Customer service was very responsive and helpful."


Rating 10/10
5/5
modified review posted

"Fast and accurate service."


Rating 10/10
5/5
modified review posted

"Contacts came on time and my eyes feel much better. Thanks again

-K
"


Rating 10/10
5/5
modified review posted

"Great shipping time. Thanks!"


Rating 10/10
5/5
modified review posted

"Just clicked what I wanted and OptiContacts did the rest. Easy!"


Rating 2/10
1/5
modified review posted

"I ordered my lenses on 1/19 and its 1/28 and I still have received my lenses. I live in the same state, Florida as OptiContacts and for some reason my order was forwarded to Rhone Island!!!! All I got from Customer Service was they will file a complaint with courier service. I expected more than that at least send a new order to me and cancel the previous one. "

modified review Rep reply posted Jan-29-2015

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. We are sorry about the delay and about USPS mis-routing your package. An investigation has been launched with them and the package should be delivered shortly . We sincerely hope you understand we cannot cancel a shipment that is currently in transit tot the destination and the any delays on USPS's part are beyond our control and do not reflect our own quality of service (we use the same postal service as the rest of the US). We will keep you posted with all future updated on your delivery.

Thank you for choosing OptiContacts.com!”


Rating 10/10
5/5
modified review posted

"Item in stock and quick shipping . "


Rating 10/10
5/5
modified review posted

"The order was correct, received in a timely manner and the cost was cheaper than if I purchased the at the eye doctors. Highly recommend!"


Rating 6/10
3/5
modified review posted

"I'm still waiting for them... The tracking says in progress"

modified review Rep reply posted Jan-29-2015

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. Please note our Customer Service representatives have emailed you regarding the prescription copy we have received from you. Please contact us at 1-888-678-4201 or service@OptiContacts.com so we may proceed with your order.

Thank you for choosing OptiContacts.com!”


Rating 10/10
5/5
modified review posted

"I was able to easily find the contacts that I wanted and purchase them at a very affordable price. They arrived in great condition!"


Rating 10/10
5/5
modified review posted

"will use opt-iconctacts again :)"


OptiContacts.com is a Merchant Member! Learn more

OptiContacts.com is a merchant member
OptiContacts.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,909 merchant members.