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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1010 Niagara Street, Buffalo NY
    • Contact: service@opticontacts.com
    • Phone: 1-888-OPTIC-01
    • Customer Support: 1-888-678-4201
    • Business Hours: 10:00AM - 6:00PM EST
    • Fax: 1-888-414-1073

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.43/10 8.43/10
    Chance of future purchase: Rating 7.80/10 7.80/10
    Shipping & packaging: Rating 7.89/10 7.89/10
    Customer service: Rating 7.17/10 7.17/10
    Return/Replacement policy: Rating 5.34/10 5.34/10

14,469 Customer Reviews

Rating 10/10
5/5
modified review posted

"Once it was determined that my prescription was NOT out of date, the order was placed and received very quickly."

modified review Rep reply posted Sep-30-2014

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. We are glad the misunderstanding regarding the expiration date has been cleared up and that your order has been delivered within the time frame we estimated. Your prescription will be kept on file to make the reordering process hassle-free. We are looking forward to hearing from you again.

Thank you for choosing OptiContacts.com!”


Rating 2/10
1/5
modified review posted

"I still have not received my contacts and it has been two weeks. Not only that, but no one will return my calls after I leave voicemails or write me back via e-mail. Due to a glitch there wasn't an apartment number on the package so it got sent back to OptiContacts but that was early last week and NOTHING has happened since. I want my money back or my contacts!"

modified review Rep reply posted Sep-30-2014

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. We are sorry your package has been returned because of the missing apartment number. We have tried to contact you via phone but we were unable as after a few rings we are getting a busy tone. We will try to contact you via email regarding this issue.

Thank you for choosing OptiContacts.com!”


Rating 10/10
5/5
modified review posted

"Quick delivery. Product as described. "


Rating 10/10
5/5
modified review posted

"Using opticontacts is easy and cheap! I recommend this to everyone!!"


Rating 10/10
5/5
modified review posted

"great prices, quick delivery."


Rating 2/10
1/5
modified review posted

"Order was extremely late!!! Very disappointed. "

modified review Rep reply posted Sep-29-2014

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. We apologize for the wait. The delay has been caused by the backorder situation we have emailed you about the day the order was placed. The good thing is such back orders only happen occasionally but they would affect all retailers at the same time. We hope you will come back to us when it is time to reorder.

Thank you for choosing OptiContacts.com!”


Rating 10/10
5/5
modified review posted

" Extended wear contacts sold by OptiContacts cost one half the price my optometrist would have charged. Also, they had the best price of several internet sellers. This is my first time ordering contacts from an online provider. The process for entering prescription information is very well designed. Very satisfied with my experience."


Rating 10/10
5/5
modified review posted

"I loved how easy it was to order my contacts and that the prescription was right "


Rating 10/10
5/5
modified review posted

"Very good and fast but in the last order one of the lens broke after 2 days... "


Rating 10/10
5/5
modified review posted

"My order came within a few days."


Rating 10/10
5/5
modified review posted

"Opticontacts sent me a reminder, so I scheduled a doctors appointment. The price was as good as I could find on the internet and half the cost from the doctor. The contacts arrived 2 days after I ordered. There is nothing that they could have done better. "


Rating 10/10
5/5
modified review posted

"Delivered quickly and on time. Easy peasy."


Rating 2/10
1/5
modified review posted

"You guys kept sending ne emails asking for my eye prescription, I kept sending it to you and then you asked again. I have no idea as to the status of this order right now."

modified review Rep reply posted Sep-29-2014

opticontactscom, OptiContacts.com rep has responded

“Thank you for your feedback. We are sorry that for some reason the emails/faxes you have sent with your prescription have not been received. Please email (rx@OptiContacts.com) or fax (1-888-413-5153) us the prescription one more time with the order number included. You may also provide us with your doctor's name and telephone number and we will be more than happy to contact them and verify the prescription for you. We are looking forward to hearing from you.

Thank you for choosing OptiContacts.com!”


Rating 10/10
5/5
modified review posted

"On time and correct - thank you - ed"


Rating 10/10
5/5
modified review posted

"Fast shipping and great price! Thank you! I plan to reorder in the future. "


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OptiContacts.com is a merchant member
OptiContacts.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,844 merchant members.