1/5

posted Jun-29-2011

"THIS COMPANY IS A SCAM!! AVOID THEM LIKE THE PLAGUE!! I ordered a toner cartridge for my Xerox copied on 5/5/11. Today is June 29th (almost 2 months later). They ignored ny emails requesting order status. They don't even provide a phone # to contact them. I will call my credit card company to refuse payment."

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1/5

posted Aug-17-2010

"Ordered 3 toners for my Konica on 8/2. Now 8/17, I still have not received. Sent email for status on 8/14 (no reply). Called the phone on invoice, the voicemail said nothing related to onlinesupplystore.com (but some other promotional company). Can't find their direct contact number anywhere. The past (3 years ago), I never had this bad experience with this company order the same toners.

Will pull the plug with my credit card for them to dispute."

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1/5

posted Jun-08-2010

"I received an email 2 weeks after placing my order to let me know that the cartridges I ordered were on back order. That was 7 months ago. I have repeatedly emailed them asking for an update and have received no reply. STAY AWAY unless you enjoy giving away money. :0("

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1/5

posted Mar-14-2010

"I bought 3 HP printer cartridges from Online Supply Store. Two of the three were defective: two would not seat properly in my printer and one of the three was not in a sealed plastic wrap. The toner powder was dumped out all over the cartridge and the box. I've made 5 attempts to exchange the two defective cartridges. No one will respond to my requests. Now that I am looking deeper at their site, I found that they do not even have a customer service number to contact. "

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1/5

posted Feb-28-2010

"STAY AWAY -- APPEARS TO BE TOTALLY DISHONEST COMPANY. This company is really bad news. They sent unbranded generic toner cartridges in place of the name-brand ones I'd ordered -- and they didn't even send all of those. They then disappeared -- no answer to phone calls or emails, though I continue to get sales emails from them. No answers also to complaints to the Better Business Bureau -- which now gives them an F -- and to my credit card company. I'm out $500, since I won't use mystery toner in an expensive copier. "

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1/5

posted Feb-17-2010

"Do not buy from this company! Their phone numbers do not connect or work and they do not return emails. You can not return DEFECTIVE items. They claim they have items in stock when they don't and have no intention of getting them in stock ever but they will take your money and hold onto it while you fight to get the order canceled and or return items. They DO NOT run a reputable business at all. Very unhappy with these kind of online businesses that make it hard for the rest of us to do our job. I have dealings with them at least 3 times. I gave them the benefit of it just being the usual mishaps but after 3 strikes you are out! Please help me to spread the word about this company and it's practices."

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1/5

posted Jan-15-2010

"I got a Canon A30 compatible toner cartridge as a back up and I recently unpacked and installed it. It was a total failure, and took the machine to repair place and they said bad cartridge. I emailed and called, (hard to get the number) and have had no response at all. A total waste of $50. I would never use them again. Absolutely no customer service, and you can't trust their product."

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2/5

posted Nov-10-2009

"I've used them for years. They used to be terrific but service has really slipped in the past year. Twice now they've billed my credit card and the merchandise never arrived. I've just had to cancel my last order and ask for a refund after waiting 10 days for a couple of cartridges that were supposed to be in stock.
"

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1/5

posted Jul-31-2009

"This is same website as supplystore.com. I had horrible experience. My first and last time with shopping with them. They sent a leaking toner and I cannot reach them for refund. Also, I think their website is also not secured. I have a lot of unauthorized charges on my newlly acquired credit card after shopping with them. "

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1/5

posted May-17-2009

"Called when nothing was received after two and a half weeks - was asked to leave message. Also faxed copy of order with request for status. Called again the next day left message, faxed again, and sent email to both addresses. Called 3 business days later (order + 3 weeks) and was told that they would check with the warehouse and call me by 1:00. Called back at 3:00 and was told that the order was being shipped for 2 day delivery. I asked for tracking number and was told they would email me the tracking number the next morning. Called 2 days later and was told they had no tracking number and would contact me with it "today". Called back the same day and was told that it would be delivered that day. Called the next day - still no shipment received nor tracking number -- and requested that they cancel the order and refund my money. They refused because they said it had been shipped. When I complained that without a tracking number that they could not confirm any shipment, they hung up on me. I called back immediately and they refused to answer the phone. I have filed a claim with the credit card company. "

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