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"Seeing the mixed reviews I was somewhat put off to ordering from here but with the best prices around, I had to give them a chance. I was looking for a tire that has been on backorder for a couple of months now, everywhere locally they were sold out and no word on when they would be getting more.I called OnlineTires in advance to check if they had them in stock before placing my order. My call was answered quickly and the rep I had talked to was very helpful. He was able to confirm with me that he had a pair of the backordered tire I was looking for and provided me with a shipping quote.I then ordered it through their website (wanted to pay through Paypal hence I didn’t order over the phone). I received a confirmation email right away, the next day I received an email stating they created a shipping order for my tires through FedEx, and then the next day I recieved the tires at my house. Overall I am very happy with the price/customer service with my first buying experience from OnlineTires.com. I placed the order on a Tuesday afternoon and received my tires Thursday afternoon (shipping was fast due to both of us being located in CA). I would definitely do business with them again!"
"I placed an order for achilles atr sport tires. I received an email saying they're on back order for 4-6 weeks. Come to find out that they're discontinued. And I found that out on my own. I cancelled the order that I was on the waiting list for. I ended up ordering the achilles 2233, which is the replacement for the atr sport. 1 hour later my order was cancelled with no email nor phone call to tell me why it was cancelled. HORRIBLE customer service. Cheap prices will not make me deal with them again. I bought tires from NextLevelMotoring instead. Wayyyy better customer service that I'm willing to pay the difference for."
"I ordered two tires from Onlinetires.com on 5/20/13. Obviously they accepted my payment and I received a confirmation to my email. On 5/21/13 I got a FedEx tracking number with an estimated delivery date of 5/23/13, cool! 5/23/13 came and went with no tires at my door. That evening I checked the FedEx tracking but now the delivery date stated N/A. Contacted FedEx on 5/24/13 and was told Onlinetires never shipped the tires. The same day I called Onlinetires and spoke to a gentleman who listened to my concern and took my phone number and said he would find out what's going on and call me back in 15-20 minutes. Over an hour later no call back so I attempted to call them again but got the voicemail three times.Update, on 5/24/13 Joey called me back and told me the distributor failed to send the tires and because of the holiday weekend they would ship out Tuesday, 5/28. This morning 5/28 I spoke with Joey who told me he personally saw my tires loaded on the truck this morning. Joey was helpful so far but still waiting on my tires, will update later. Update, my order arrived at my front door this morning, 5/29. I will order from OnlineTires in the future just not if I need them quick. Price was outstanding even with the price of shipping, I saved about $50 per tire, including mount and balance compared to a local shops quote."
"Order was placed on May 19. Tracking number received on May 20 and delivered today. Very satisfied with the service."
"I saw the unfavorable previous reviews, but have also been to great hotels others rated horribly. With that in mind, and seriously needing four new tires, after eliminating a different site I'd used before because they were over priced for the tire I wanted, I first selected a place other than onlinetires.com, but when it turned out they had only 1 of my tires in stock, I then went with onlinetries.com. Though they were $4.00 more per tire and a little higher on shipping but without hesitation I phoned their toll free number. My order was speedily handled, I gave them their stock item # and received confirmation they had 4 in stock; I paid via paypal and was told the tires would ship either that afternoon or the next day. This was Monday May 13. The next day I sent an email to tiresonline.com customer service requesting a tracking number and got a prmopt reply with two numbers representing two sets of 2 tires each. Long story short, having ordered on Monday, the tires arrived early afternoon that Friday, and I had them mounted Saturday (today May 18). Furthermore, checking the manufacture date of my new Firestone Precision Touring tires revealed they were all done between 37th week - 40th week of 2012. I agree with Realist and C1rcu1t that orders should be placed by phone instead of email in order to be able to confirm tires are in stock. After that, their follow up with tracking shipment information allowed me to follow arrival progress. I am very satisfied with this vendor and my tires and would suggest prospective purchasers weigh all options but don't eliminate onlinetires.com just based on a few bad reviews."
"Ordered a set of tires from their site. Two days later got an email from them saying that they do not have the tires in stock but they are back ordered and would be available in 6 weeks. I really wanted the tire so I was tempted to wait. Just to be sure, I checked with the manufacture and was told that the tires are actually discontinued. Had I not have followed up behind onlinetires.com, I would have waited 6 weeks for nothing! Poorly run/managed. Should have heeded the other reviewers warnings and not wasted my time with these people."
"This isn't a bad company to deal with DEPENDING on how you handle it. Their prices are cheap for a reason, as a company the office is very unorganized for a business on such a large scale as theirs. If you're planning on making an order that requires shipping make sure to either call in after you place the order or place the order over the phone. I personally went to pick up the tires in person after reading all the reviews on this company. After placing the order I emailed the customer service regarding pickup times and was informed the model of tires I wanted were on backorder for the next month. They really need to revamp the connection between the warehouse inventory and website inventory It was something I expected so I ended up just choosing another tire instead. Drove down, went to the main office to get my paperwork (took a little longer than expected since they don't really organize their paperwork) and picked up the tires. I did not receive old tires either, the ones I purchased were made in Jan 2013. By they amount of people running around in the warehouse and the moving of tires it's kind of hard to believe they'd be moving old product. Overall it was a decent experience, I didn't have high expectations and got some tires for a good price."
"This company sucks and has horrible customer service. they might have the cheapest tires but they are tires that have been sitting around for years. Bought two brand new tires from them a few months ago, they were manufactured in 2008. Now, one of the tires is defective and they will not do anything about it. Try to avoid this company!"
"I ordered 4 tires from online tires in December 2012, although there was a delay with the shipping company who was transporting my tires, Jonathan with onlinetires customer service was helpful in keeping me up to date with where my tires were, and was continuously contacting me to tell me what was going on with the shipping. Customer service was apologetic and tried their best to get the tires rushed to me. Tires are on my car now, they were received in great condition."
"I have ordered a new set of tires the Michelin's 245/45-17 Pilot sport A/S plus for my BMW 525xi I definitely got the best price,I got the best customer service. In the beginning, I was hesitated because of the bad reviews but then I noticed that all the reviews were written on older dates and the customer service guy told me that they have a new management for the website so they can process the orders in a better and faster way. My tires are great and were manufactured in late September this year so I got literally a two month old tire. I recommend these guys for everyone but I would also recommend calling in the orders instead of placing it on the website. Or place it on the website and then give a call to follow up on it."
"i ordered a tire on october 25th, paid for the cheapest shipping option, and it was delivered to my door on 10/29! The shipping company called me beforehand to make sure I was home to get it or to make sure they could leave it in a secure place. But keep in mind I live in west LA, so shipping to me is probably going to be quicker than if you live out of state.More importantly, the total price i paid including shipping for the tire i wanted was $10-20 cheaper than other online retailers (I exhausted my search of all the online retailers).I was a little weary of buying from this company when i saw the ratings, but my experience was wonderful!"
"I rarely filled out a review for a company, but this time I had to. I Placed my order on Tuesday (paid through paypal)ask the guy when I should review my order, he said "Its coming from out vendor and you should receive it no later than Thursday" i said "perfect I need them for the weekend." Long story short, 2 days pass and I don't receive a tracking number. I call customer service first guy ends the call while i am on hold, next guy puts me on hold and transfers me to another. Finally i get an answer "you will get you tracking number today (Thursday) at 6pm." As soon as I get off the phone, i get a notification from paypal that onlinetires has just taken the money for the tires??? 6pm comes and no tracking number, I call back Friday and relate my issue again. Same answer "you will get a tracking number by 6pm". I received my tires the following Monday, not horrible late, just not what was promised (as i live in california and the tires were coming from california) Next time i will make sure to not order tires from online tires again, mainly because there customer service was such a pain to deal with. Some online tire store do price matching, i would go that route next time."
"I was a little worried about buying tiires and wheels online after reading a few mixed reviews. Yet, my purchase was followed up by a phone call and a couple of emails from representative who wanted to be sure if I wanted the tires mounted and balanced as we'll as confirming the threads for the lug nuts. the shipment showed up on my doorstep exactly 7 days from the date of purchase. The wheels were as expected and the Nexn Roadian Tires were quiet and smooth. Overall, I'm extremely pleased with my experience. I'll be using online tires in the future mainly because they were by far the best price for a quality tire. "
"Alrighty.... I admit I am a cheap bastard and onlinetire.com was the cheapest around. I actually found some closeout tires my size that were WAY cheap. I ordered from them and then did my research and found that they didn't have the best rep around. I've actually found this to be true of quite a few internet retailers- it's rave reviews or zeros. Maybe I'm just lucky but as another reviewer wrote, if you want brick and mortar same day service your looking in the wrong place.I am VERY pleased to say onlinetire.com came through like a champ. Order was processed and shipped within 2 days and had my tires within 3. My personal recommendation is that if you need tires and are in SoCal (or thereabouts) this place can't be beat."
"Both my father and I ordered tires from onlinetires.com. We also both recently had fradulent charges from Blizzard Entertainment on our credit cards. Coincidence...i think not."
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