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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 6.17/10 112 reviews

    6.17 / 100
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    OnlineBootStore.com is a merchant member
    OnlineBootStore.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,874 merchant members.
  • OnlineBootStore.com contact information

    • Address: 653 Triangle Road, Fond du Lac, WI
    • Contact: serv@onlinebootstore.com
    • Phone: 1-888-824-3613
    • Customer Support: 1-888-824-3613
    • Business Hours: 24/7
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 4.17/10 4.17/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 113 Customer Reviews

Rating 10/105/5
modified review posted

"Quick shipping (box was a bit damaged but the boots were ok). Thanks so much!"

modified review reply posted Apr-21-2014

CustomerCare1, OnlineBootStore.com rep has responded

“We are glad the boots themselves got to safely. Thank you so much for ordering with us and providing feedback. We really do appreciate it.”



Rating 8/104/5
modified review posted

"Ordering was simple, coupon was easy to use. Received 1st shipping status email the day boots were delivered so it wasn't too helpful for tracking shipment."

Rating 10/105/5
modified review posted

"They were very helpful and informative when I emailed them about my shoes! I definitely will recommend this site and use it again!"

Rating 8/104/5
modified review posted

"Good quality boots at a great price. A little slow on shipping, but will buy from again."

Rating 10/105/5
modified review posted

"This is the second time I have ordered from the onlinebootstore and have been very satisfied. Prices are good "

Rating 10/105/5
modified review posted

"This is my third order from On-Line Boots and will order again. Easy to order on-line and competent people on the phone. Only complaint is the tracking system."

modified review reply posted Apr-16-2014

CustomerCare1, OnlineBootStore.com rep has responded

“Thank you for your feedback. We are working on making our tracking system more effective and efficient. Thank you again for the review and we appreciate your loyalty.”

Rating 2/101/5
modified review posted

"Too late delivery and expensive Shipping fee, in addition, No
Shipping information sheet
"

modified review reply posted Apr-14-2014

CustomerCare1, OnlineBootStore.com rep has responded

“We apologize for any delay you experienced with your order. International orders do take slightly longer than our projected time because many factors can slow them down. We do our best to provide free shipping when possible but unfortunately we are not able to offer it on international orders at this time. We hope you are enjoying the boots and thank you for the feedback. We will try in the future to find ways to improve the speed and cost of international orders.”

Rating 10/105/5
modified review posted

"Free shipping plus item arrived quickly!!"

modified review reply posted Apr-14-2014

CustomerCare1, OnlineBootStore.com rep has responded

“Thank you for the kind words regarding your order. We appreciate the feedback and are glad to hear you had a good experience.”

Rating 10/105/5
modified review posted

"Got exactly what was in the description and quick delivery. Great price, great boots, great online experience. These are my every day boots and I couldnt be happier with everything. Thank you so much! "

Rating 10/105/5
modified review posted

"My husband was in desperate need of GOOD,WARM boots as he works outside & plows snow as needed, sometimes the heat doesn't work very well in the company backhoe. We were a little skeptical whether they would keep him warm. We were both pleased they did the job! No more frostbite! Thank You Online Boot Store"

modified review reply posted Apr-14-2014

CustomerCare1, OnlineBootStore.com rep has responded

“We are so very happy to hear the boots you found on our website did the job! Thank you very much for the feedback, it will truly help us when recommending products to other customers in similar situations.”

Rating 10/105/5
modified review posted

"Great little shop with warm service. I called them and they gave me great advice on the best boots for me (I work in construction). No one has better pricing or better quality. My boots got here on time and I love them. "

Rating 2/101/5
modified review posted

"Ho boy. Can't believe I allowed myself to order from this company without reading these reviews first, so all I can do now is write yet another poor review of their service. It's amazing they are still in business. Let me first say, I don't think this site is a "scam" as some reviewers have called it. I actually do believe they are doing their best. The problem is that their "best" is HORRENDOUS.
I ordered a pair of insulated Irish Setter boots on February 4, during the rash of snow storms we had here in NYC this year. Like the countless others who order from OBS, while the snow piled up outside and the ice covered the city sidewalks, I waited. And waited. Calls to customer service followed, and I got assurances I'd get a tracking number in the next couple of days. NEVER received any email updates on the order. Had to check the site, which always displayed the dreaded "Pending" order status. Every time I called, I got the same employee, who was perfectly nice, but must be overwhelmed by getting yelled at all day long. I tried to be nice.
A week in, I also noticed that the boots in my order were listed as EE, which I did not need or intend to buy. This may have been my own fault, but when I called it was clear they hadn't begun to ship them yet anyway, so they changed it to a 'D', but warned me they'd have to start the "process" over from the beginning. I don't know what this process is, but it seems like they are ordering from another seller once they have your order. It's some sort of terrible business model that is failing them on a daily basis, clearly. Anyway. All said and done, it took a month. I received the right boots yesterday, March 4, a month from the day I ordered them. The snow and ice in NYC is gone. But who knows, March weather can be rough, and I'll be ready.
"

modified review This review was modified by DEaves on March 04 2014 10:32:03 AM
Rating 2/101/5
modified review posted

"This is the worst online company I have ever dealt with. I purchased boots that their website stated were in stock. I never received a confirmation about shipping, when I checked my order status it was still in pending. I tried calling numerous times only to be placed in queue for 20 minutes then a recording comes on stating no one is available to handle your call and to call back at a later time. No one a answers your e-mails. Worst customer service ever!!!!! Do not buy anything from this company, they are a joke."

Rating 2/101/5
modified review posted

"The WORST!!!!
Ordered a week ago. Was from an 'in stock' item. Called to get tracking info they said the couldn't. Turns out when you scream enough you get answers. They lied. It was never in stock. They charged my card immediately and never told me it wasn't in stock. Then tried to re order the boot from manufacturer hoping I wouldn't ever call to ask about it. Shop Elsewhere!!!!
"

modified review This review was modified by Airsick on October 03 2013 09:53:00 AM
Rating 2/101/5
modified review posted

"Wow....I learned my lesson...I should have read all these reviews before I placed an order. I'm so used to Amazon....it was a rude awakening. It almost seems like somebody runs this out of their home with a fancy website. They take your order, then worry about finding the boots somewhere. Customer service is PATHETIC AT BEST. In fact I emailed and the email reply was borderline rude. So I call today saying I wanted to cancel my order and they said you can't , it has already shipped. I ask why I was not notified and they said sometimes their computers mess up! I just pray to God these boots fit because I can only imagine what it would be like to get a return of your money."

modified review This review was modified by towahead on September 24 2013 05:15:47 PM