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"I have used this site for 3 international trips and 2 trips in the US and was happy with competitive pricing and customer service up until the last international trip in may. I booked my flight January 1 and my return trip was changed multiple times from Cape Town to Johannesburg (eliminating the connection entirely) several times without my consent or request. I contacted the agency every time and it was fixed. I contacted one travel on the day of my departure to verify my return flight was still from Cape Town and was told everything was in order. 2 weeks later when I arrived at the Cape Town airport the flight had been cancelled and I was unable to get ahold of one travel - I had to repurchase a new ticket in order to make my connecting flight in Johannesburg and as of today (10/19/12) am still awaiting reimbursement on the additional flight I had to purchase. 5 months for a refund is absolutely ridiculous!"
"Worst site Ever. They do have cheap fares which I got lured in. What I didnt expect was it choosing flights for me totally different from the dates I Actually asked for.I booked on a weekend and didnt get to check booking confirmation back when at work where I sued my work email. turns out it was 3 days different from my specified departure and arrival dates specified! Flight to vegas was $232 for 2 .. To rebook, it cost me ANOTHER $236 additional. DOUBLE! What a rip off. They got their pound of flesh but I will NEVER EVER use them again. and I'll make sure No one else I know uses them. Should have stuck with Expeedia or ORbitz. I never had this problem with them before. Im sure Ontravel would'nt stick around for long. With dissatisfied NEW customers all the time like me preaching how HORRIBLE they are."
"I booked a hotel with OneTravel and would NEVER use their site again. There is a $15 charge for using their service, which will appear as "Airline Taxes Fee" on your credit card. This booking fee is doesn't not appear on your invoice and is not included in the hotel fees. The worst part is this charge is nowhere indicated on their site. I tried to dispute the charge through my credit card company, but OneTravel uses paypal checkout system and you can't dispute paypal charges. The $15 they charge you will also appear as charged by paypal."
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