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"Will NEVER get my business again.... 72-96 hours.... 6 days later and still waiting. Wish I had read these reviews before ordering from them. "
"I will never order from Oneida's website ever again. I purchased several clearance/sale items from Oneida. Everything arrived dusty and some of the boxes were very torn. The glass pie dish I ordered had a hairline crack. It was cheap so I decided to just toss it out. One of the 4 sets of 5-piece dishes I purchased only had a single piece. I emailed Oneida and waited a few days but no one ever replied. When I called, the customer service rep was polite and promptly placed an order for a new 5-piece set for me but when the new set arrived, it only included 3 pieces. I've given up on trying to get a complete set."
"I placed an order 2 weeks ago. I was told that the order was on the warehouse and would be shipped right away. But it has not been shipped yet, almost a week after.I think this site is either a very efficient scam or the most inefficient legit business in existence. Either way, do you want to find out after giving them your credit card number?"
"The worst customer service I've EVER experienced. Do NOT buy from this website. Their checkout system is really bad and gives you no warning that your order will be placed without you getting to review it. And they don't let you cancel or modify your order no matter what, even though I tried calling immediately after I placed it ( they did not answer) and emailed right away as well. Terribly cold and rude."
"Stunningly bad customer service. The way I was treated I felt like I was dealing with some random eBay seller and not an established company. I made the mistake of placing an order, forgetting to use the coupon code that brought me to the site to begin with. I emailed asking the order to be canceled so I could resubmit with the code. No response so I called in the morning and was told that they could adjust the existing order. It was not adjusted. Long story short, I had to file a charge back through my credit card to get the adjustment. Emails about this were finally responded to after the charge back was issued and ... I already wasted too much of my time to go into great detail but they were defensive and rude - never once offering an apology for the mishandling of my order. Finally, after requesting a supervisor multiple times I was finally told "Your message will be passed on to our management team for review. Our apologies for any inconveniences." I have yet to get the response I asked for from management."
"Bought a set on clearance. Shipping was timely. I dealt with a return also, and this was not problematic. I loved their high quality dining set."
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