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"Stunningly bad customer service. The way I was treated I felt like I was dealing with some random eBay seller and not an established company. I made the mistake of placing an order, forgetting to use the coupon code that brought me to the site to begin with. I emailed asking the order to be canceled so I could resubmit with the code. No response so I called in the morning and was told that they could adjust the existing order. It was not adjusted. Long story short, I had to file a charge back through my credit card to get the adjustment. Emails about this were finally responded to after the charge back was issued and ... I already wasted too much of my time to go into great detail but they were defensive and rude - never once offering an apology for the mishandling of my order. Finally, after requesting a supervisor multiple times I was finally told "Your message will be passed on to our management team for review. Our apologies for any inconveniences." I have yet to get the response I asked for from management."
"Bought a set on clearance. Shipping was timely. I dealt with a return also, and this was not problematic. I loved their high quality dining set."
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