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"Kudos to STEPHANIE at ONECALL. Stephanie, readily and with gusto, and without my asking, chose to become my advocate with respect to an extended warranty claim submitted to a 3rd party as follows.
My Panasonic DMCFZ30 is covered by an extended warranty I purchased through OneCall along with the camera. The camera began making grinding sounds & vibrating when I switched it 'on', and the AF and MF ceased working.
Upon advice of the extended warranty provider (not OneCall) I sent my camera for diagnosis and repair to what I understood to be a Panasonic authorized repair shop in NY copying the extended warranty provider/administrator on the transmittal letter.
Thirty plus days elapsed and I did not hear anything from the repair shop or the extended warranty provider. Accordingly, I contacted both the repair shop and the extended warranty provider/administrator. Neither could/would answer (i) why over 30 days had elapsed since the repair shop had received my camera yet no one had contacted me to advise of the camera's status, and (ii) when it was anticipated the camera would be repaired and returned to me or replaced (another option under the extended warranty agreement).
I then called OneCall reaching Stephanie. She interceded on my behalf, called the repair shop and Panasonic and within 5 days I had my repaired camera back.
Stephanie did a yeoman's (yeowoman's??) job of stepping up, coordinating getting information and answers to my 2 questions. Stephanie's assistance is particularly commendable since OneCall's original relationship to the matter was tangential at best, ie OneCall simply sold me a 3rd party's extended warranty agreement two years ago when I bought the camera.
I later learned that the repair shop to which I initially sent the camera was not equipped to repair my camera and that after holding it for two weeks, sent it on to Panasonic. No one at the repair shop told me this when I called. I learned it from Stephanie who apparently extracted that information from the folks to whom I sent the camera.
Go Stephanie!!
In all seriousness, there are resellers and then there are RESELLERS WHO PROVIDE SERVICE. Based on my firsthand experience I can say that ONECALL as represented by Stephanie, truly IS A RESELLER THAT PROVIDES SERVICE AFTER THE SALE.
"Completely dissatisfied. My TV came broken and they would not take it back. They refer to their company policy of not taking returns, but basically I am now stuck with broken merchandize, arranging for it's repair (right out of the box), having a lot of hard time locating technicians who don't know what to do, etc... NEVER BUY FROM THIS GUYS! They'd tell you that they stand behind their products, but they don't, as my and many other people examples show."
"My first purchase with Onecall was a very pleasant experience. The price was competitive, I was never pressured to buy something I didn't need, and the item was shipped immediately.
However ...
The lens I received will not focus correctly and is clearly not performing as designed. I might reluctantly accept this performance from a $200 model but certainly not from an $1100 prime. When I inquired about an exchange for another lens of the same model, the rep said I would be charged a 10-15% restocking fee, because in their view, the product is not defective. Again, I had requested an exchange, not a refund. So I guess I'll be without my new lens for a month or so while Canon (hopefully) repairs it.
Shopping with Onecall would probably be okay for a tripod, camera bag etc, but think twice before buying a product where its "defectiveness" can be even remotely subjective."
"You will have a good experience with onecall---until you have a defective item to return. Recently I bought a Nikon Nascar binocular which is defective---the focus ring is not even round! I called the customer service and the guy named "Mike" is so rude. Even before I explain the problem of the binocular, he asserted that since I opened it, I could not return it. Fortunately I read through their return policy and told him that defective items can be returned. Then he told me that I was looking for a reason to return it, so he would charge a 15% re-stock fee. Through all the conversation he would not even allow me to explain what is wrong with the binocular.
I had spent over $500 at Onecall and recommended this website to several. They have great price and speedy shipment. But I did not expect their customer service is so unprofessional. So be cautious of the possibility that you have to return some defective items. First they will tell you “no you cannot return it”. Then they will charge you a 15% restock fee anyway. I would not do business with them again, even though I had planned to spend another $1200 dollars on a Digital SLR at OneCall because of their good price. "
This review was modified by gaog66 on June 06 2004 06:46:43 AM
"I've ordered the A100 kit during their Independence Day sale. The problem was that my shipping and billing address were different, and apparently I had to add the shipping address to the credit card, but nobody told me or contacted me about anything until the third day after the I placed the order, I called them to inquire as why I haven't received any tracking number or confirmation of shipping yet?
This was bad, since I needed the camera as soon as possible for a trip, but the camera arrived promptly when finally shipped, and the product was great and with the best price online, so I was satisfied at the end."
"placed a pre-order from them. when merchandise arrived, salesman sent without consulting/confirming wit me. When i asked to return store asked for 15% restocking fee. Salesman never called me back after that sale. Typical sales tactic, force the sale then avoid customer afterwards. Their prices are never the cheapest and when this sale tactic were dealt with , i'd not recommend nor use them in the near future. There's so much competition out there. If you can't deal on prices, at least deal on service and they failed at both. "
This review was modified by deevee on October 10 2004 08:56:32 PM
"I was in the market for a plasma HDTV and had eventually decided on the Panasonic TH-42PX600U set. I considered both B&M and online retailers and the price difference was swaying me towards the latter. But I was still very apprehensive about purchasing a high ticket item (especially a bulky item) over the internet, but finally decided to take the plunge after a lot of research, reading positive reviews and checking out OneCall's credentials. I even called to speak with a customer service rep and spoke with Todd and was very satisfied with my discussions with him. In a nutshell I would sy that my experience with OneCall was nothing short of excellent. The price was amongst the lowest I could find over the internet and the customer service exceeded my expectations. Not that anything went wrong with my set – but I have confidence in them that they would be able to provide strong support if it did. I am extremely satisfied with the buying experience.
Todd, my customer service rep, was very helpful, knowledgeable and patiently answered all of my questions and addressed my concerns. In fact I was so satisfied with our discussion and his "non pushy" demeanor that I decided to make the purchase over the phone. Todd even explained the benefits of not ordering certain items since they are usually not needed. In fact this up front and honest discussion was the reason why I decided to make the purchase there and then over the phone itself.
I ordered my product on a Saturday (02/10/2007) and did not expect to receive the TV for a week or so. But my TV arrived safe n sound on Wednesday by FedEx Freight - what fantastic service. My only grievance was that I was told that I would get a confirmatory email about my order on Monday and I did not get that. However, I emailed OneCall and they promptly replied with the required information so I can’t fault them on that. They even sent a follow up email with all instructions on how to accept & inspect the shipment on arrival. Very professional!
My TV is working really well looks fantastic. I will definitely highly consider OneCall for future purchases - with the right price of course. I already recommended them to a couple of my friends and I think they ordered to satisfied results as well. "
"I purchased a Mitsubishi bigscreen DLP TV from OneCall.com - I was kind of hesitant to make such a large purchase from an online vendor without a store presence, but went ahead with it.
I am so glad I did! Their price was excellent, the order handling and shipping was very prompt, and my piece arrived in perfect condition.
I am delighted by the experience and would order from onecall.com again in the future without thinking twice. They appear to be a class outfit!"
"I had problems with ordering through the website but customer service answered my phone call right away and my order was placed very quickly. They had to change my credit card info (this may have brought on the website problems). I bought a Monster Cable power center and was told they were back ordered, The price was unbelievably low and I thought for sure they were going to cancel my order, however it shipped out only 4 days later. It was triple boxed - nice. I've never had any problems with Onecall, and this transaction only reinforces my high opinion of them."
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posted May-21-2004 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Completely dissatisfied. My TV came broken and they would not take it back. They refer to their company policy of not taking returns, but basically I am now stuck with broken merchandize, arranging for it\u0027s repair (right out of the box), having a lot of hard time locating technicians who don\u0027t know what to do, etc... NEVER BUY FROM THIS GUYS! They\u0027d tell you that they stand behind their products, but they don\u0027t, as my and many other people examples show.","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/142790#comment142790","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"igordude","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first purchase with Onecall was a very pleasant experience. The price was competitive, I was never pressured to buy something I didn\u0027t need, and the item was shipped immediately.<br><br>However ...<br><br>The lens I received will not focus correctly and is clearly not performing as designed. I might reluctantly accept this performance from a $200 model but certainly not from an $1100 prime. When I inquired about an exchange for another lens of the same model, the rep said I would be charged a 10-15% restocking fee, because in their view, the product is not defective. Again, I had requested an exchange, not a refund. So I guess I\u0027ll be without my new lens for a month or so while Canon (hopefully) repairs it.<br><br>Shopping with Onecall would probably be okay for a tripod, camera bag etc, but think twice before buying a product where its \u0022defectiveness\u0022 can be even remotely subjective.","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/180271#comment180271","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"fcont","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"You will have a good experience with onecall---until you have a defective item to return. Recently I bought a Nikon Nascar binocular which is defective---the focus ring is not even round! I called the customer service and the guy named \u0022Mike\u0022 is so rude. Even before I explain the problem of the binocular, he asserted that since I opened it, I could not return it. Fortunately I read through their return policy and told him that defective items can be returned. Then he told me that I was looking for a reason to return it, so he would charge a 15% re-stock fee. Through all the conversation he would not even allow me to explain what is wrong with the binocular. <br><br>I had spent over $500 at Onecall and recommended this website to several. They have great price and speedy shipment. But I did not expect their customer service is so unprofessional. So be cautious of the possibility that you have to return some defective items. First they will tell you \u201cno you cannot return it\u201d. Then they will charge you a 15% restock fee anyway. I would not do business with them again, even though I had planned to spend another $1200 dollars on a Digital SLR at OneCall because of their good price.<br>","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/142781#comment142781","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"gaog66","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"OUTSTANDING! <br><br>Ordered a new Sony DCR-DVD505 Handycam from 1Call. Shipping was 3 day, got it in 2!<br><br>They answered all questions promptly and courteously - I\u0027ll certainly use them again for future purchases, and highly recommend this outfit.","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/278107#comment278107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"quietguy52","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered the A100 kit during their Independence Day sale. The problem was that my shipping and billing address were different, and apparently I had to add the shipping address to the credit card, but nobody told me or contacted me about anything until the third day after the I placed the order, I called them to inquire as why I haven\u0027t received any tracking number or confirmation of shipping yet?<br><br>This was bad, since I needed the camera as soon as possible for a trip, but the camera arrived promptly when finally shipped, and the product was great and with the best price online, so I was satisfied at the end.","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/392251#comment392251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"capricornis","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"placed a pre-order from them. when merchandise arrived, salesman sent without consulting\/confirming wit me. When i asked to return store asked for 15% restocking fee. Salesman never called me back after that sale. Typical sales tactic, force the sale then avoid customer afterwards. Their prices are never the cheapest and when this sale tactic were dealt with , i\u0027d not recommend nor use them in the near future. There\u0027s so much competition out there. If you can\u0027t deal on prices, at least deal on service and they failed at both.<br>","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/43450#comment43450","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"deevee","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was in the market for a plasma HDTV and had eventually decided on the Panasonic TH-42PX600U set. I considered both B&M and online retailers and the price difference was swaying me towards the latter. But I was still very apprehensive about purchasing a high ticket item (especially a bulky item) over the internet, but finally decided to take the plunge after a lot of research, reading positive reviews and checking out OneCall\u0027s credentials. I even called to speak with a customer service rep and spoke with Todd and was very satisfied with my discussions with him. In a nutshell I would sy that my experience with OneCall was nothing short of excellent. The price was amongst the lowest I could find over the internet and the customer service exceeded my expectations. Not that anything went wrong with my set \u2013 but I have confidence in them that they would be able to provide strong support if it did. I am extremely satisfied with the buying experience. <br><br>Todd, my customer service rep, was very helpful, knowledgeable and patiently answered all of my questions and addressed my concerns. In fact I was so satisfied with our discussion and his \u0022non pushy\u0022 demeanor that I decided to make the purchase over the phone. Todd even explained the benefits of not ordering certain items since they are usually not needed. In fact this up front and honest discussion was the reason why I decided to make the purchase there and then over the phone itself. <br><br>I ordered my product on a Saturday (02\/10\/2007) and did not expect to receive the TV for a week or so. But my TV arrived safe n sound on Wednesday by FedEx Freight - what fantastic service. My only grievance was that I was told that I would get a confirmatory email about my order on Monday and I did not get that. However, I emailed OneCall and they promptly replied with the required information so I can\u2019t fault them on that. They even sent a follow up email with all instructions on how to accept & inspect the shipment on arrival. Very professional!<br><br>My TV is working really well looks fantastic. I will definitely highly consider OneCall for future purchases - with the right price of course. I already recommended them to a couple of my friends and I think they ordered to satisfied results as well.<br>","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/302305#comment302305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"hitenc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Mitsubishi bigscreen DLP TV from OneCall.com - I was kind of hesitant to make such a large purchase from an online vendor without a store presence, but went ahead with it.<br><br>I am so glad I did! Their price was excellent, the order handling and shipping was very prompt, and my piece arrived in perfect condition.<br><br>I am delighted by the experience and would order from onecall.com again in the future without thinking twice. They appear to be a class outfit!","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/311664#comment311664","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"DerekS","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had problems with ordering through the website but customer service answered my phone call right away and my order was placed very quickly. They had to change my credit card info (this may have brought on the website problems). I bought a Monster Cable power center and was told they were back ordered, The price was unbelievably low and I thought for sure they were going to cancel my order, however it shipped out only 4 days later. It was triple boxed - nice. I\u0027ve never had any problems with Onecall, and this transaction only reinforces my high opinion of them.","link":"http:\/\/www.resellerratings.com\/store\/OneCall\/comment\/238475#comment238475","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OneCall.jpg","store_name":"OneCall.com","username":"kfumike","rating":"5"}, "single");){kind=link}
"Kudos to STEPHANIE at ONECALL. Stephanie, readily and with gusto, and without my asking, chose to become my advocate with respect to an extended warranty claim submitted to a 3rd party as follows.
My Panasonic DMCFZ30 is covered by an extended warranty I purchased through OneCall along with the camera. The camera began making grinding sounds & vibrating when I switched it 'on', and the AF and MF ceased working.
Upon advice of the extended warranty provider (not OneCall) I sent my camera for diagnosis and repair to what I understood to be a Panasonic authorized repair shop in NY copying the extended warranty provider/administrator on the transmittal letter.
Thirty plus days elapsed and I did not hear anything from the repair shop or the extended warranty provider. Accordingly, I contacted both the repair shop and the extended warranty provider/administrator. Neither could/would answer (i) why over 30 days had elapsed since the repair shop had received my camera yet no one had contacted me to advise of the camera's status, and (ii) when it was anticipated the camera would be repaired and returned to me or replaced (another option under the extended warranty agreement).
I then called OneCall reaching Stephanie. She interceded on my behalf, called the repair shop and Panasonic and within 5 days I had my repaired camera back.
Stephanie did a yeoman's (yeowoman's??) job of stepping up, coordinating getting information and answers to my 2 questions. Stephanie's assistance is particularly commendable since OneCall's original relationship to the matter was tangential at best, ie OneCall simply sold me a 3rd party's extended warranty agreement two years ago when I bought the camera.
I later learned that the repair shop to which I initially sent the camera was not equipped to repair my camera and that after holding it for two weeks, sent it on to Panasonic. No one at the repair shop told me this when I called. I learned it from Stephanie who apparently extracted that information from the folks to whom I sent the camera.
Go Stephanie!!
In all seriousness, there are resellers and then there are RESELLERS WHO PROVIDE SERVICE. Based on my firsthand experience I can say that ONECALL as represented by Stephanie, truly IS A RESELLER THAT PROVIDES SERVICE AFTER THE SALE.
Dan R."