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Stores > OneCall.com
  • OneCall.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      99212
    •  
    • BUSINESS HOURS
      6a-8p PST Mon - Fri, 7a-6p PST Sat & Sun
      GENERAL PHONE
      1.800.788.9765
      FAX
      509.838.4387
    • SUPPORT EMAIL
      onecall@onecall.com
      SUPPORT PHONE
      1.800.788.9765

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Voice your opinion! Review OneCall.com by clicking a star below.
Rating 10/10
5/5
2017-07-06

Friendly support, great deal on a high-dollar item, fast shipping

"First, they picked up the phone, quickly and were completely helpful. I received the best deal on an electronic item that others couldn't beat. They shipped from WA state to NC! Arrived on the day expected, without any damage. Very friendly and seemingly concerned about my satisfaction. Happy with the freight company used for this 150lb+ item. Will call, again."



Rating 2/10
1/5
2017-04-15

Horrible shipping and experience

"Received phone call[Fed x comp] saying I would need to be home today for delivery. Lost day of work and no show and even can not find my AVR. Last time This happened also. One call sorry though. Not worth the hassle. I lost a day pay and One call and Fed x lost nothing.

"


Rating 2/10
1/5
2015-08-11

"Went online and applied for credit through synchrony bank. I was approved but then onecall.com decided to not fulfill the order. They stated there was a security issue with my account and hung up on me. I emailed them and got nothing back. I went onto the website and they told me to just close my account. Kind of sickening really. No customer service skills whatsoever. The guy I talked to was Patrick. Just awful. Then to follow up with synchrony bank onecall has deleted my account. "


Rating 10/10
5/5
2014-08-13

"Ordered a new camera lens, it shipped quickly and arrive quickly. Everything was very good."


Rating 10/10
5/5
2014-01-29

"These people are great, they keep their promises and got my order to me on time, will be doing more business with them. Have had problems with a company in NJ but Onecall got my order to me as promised."


Rating 10/10
5/5
2013-04-21

"I've done business with a number of online companies, but with none that were easier, faster, and more professional than OneCall. Not only that, but I paid 17% less than with any other merchant I looked at and there were many. This is a company I would do repeat business with in a New York minute. "


Rating 10/10
5/5
2012-11-12

"Awesome customer service. Excellent. Purchased a demo/like new item, shipped me a new item instead becasue demo item was out of stock. Love this place. "


Rating 10/10
5/5
2012-08-29

"Order placed no problems for 92" Mits HDTV, $2599.98. Did NOT push extra warranty, extra insurance, or extra accessories unlike Abes of Maine, TV Authority, and many other dealers. ONE CALL is FANTASTIC!!! Seller was very pleasant, honest, and helpful. Considering buying another one tomorrow if wife permits, though this time w. white glove delivery as TV is 250+ pounds! By the way, white glove from One Call is $100 but $150 from Abes of Maine. ONLY BUY FROM ONE CALL!!!!! Not at all asked to write this review by anybody. Just appreciative, telling friends, family, all."


Rating 2/10
1/5
2012-07-12

"I purchased a camera from this seller from Barnes and Noble marketplace. I found out a week later that this camera goes for a cheaper price on amazon, and, as a corollary, I decided to purchase the item through amazon. I emailed them to return the item as a I had not opened the box yet but never got a response. I contacted barnes and noble regarding this, but they weren't able to handle the issue as well. I finally called the seller only to find out that I would have to pay for return shipping, despite of the fact that this was never disclosed on the barnes and noble website. I even explained this to their customer care but they weren't very sympathetic to the issue. Save yourself the hassle and go with a more reputable seller like amazon with better customer support.
"

+ Read user comments

No Avatar

Alexandria, VA
Rating 10/10
5/5
2012-06-06
ResellerRatings.com TOP REVIEWER!

"They were very nice on the phone, wait time was very short. I put in my order over the phone for two Boston Acoustics A26 speakers. Phone attendant said they would ship later in the evening (they did) and arrive within 4-5 business days (it did). It shipped from their office in Spokane, WA. It shipped on a Tuesday evening and arrive on Saturday morning at my apartment in northern Virginia. Speakers work fine. The exterior box was wet, not sure how it got wet. The speaker box was damp on one corner, but I doubt itll affect the speaker since the speaker is wrapped in plastic and propped on styrofoam so that it doesnt contact the box walls. I already called OneCall and they put a note down on my order if anything should happen. I'm a happy customer, will buy again if I need anything."


Rating 10/10
5/5
2012-05-01

"The experience was great. Using the website was easy and when I had a question your representative was very helpful. Will return for future orders and recommend to others I know. "


Rating 10/10
5/5
2012-04-29

"I have been buying from OneCall for over 10 years. I have NEVER had any problems at all. Their sales people are knowledgeable and professional. They ship when promised. They do not play games like suddenly becoming 'out of stock' of your product when you decline to purchase the extended warranty or accessory items. Overall, this is one of the very few online places that you can always trust! "


Rating 10/10
5/5
2012-04-24

"OneCall.....You rock! Your seervice was excellent. People were wonderful, and I am enjoying my new Beats Pro headphones. Shipping was free and quick. All I can say is OneCall I LOVE YOU! I will be back.ThankYou!"


Rating 10/10
5/5
2012-04-23

"I have made two major purchases from OneCall and a couple small supporting ones in one month. One major purchase was for an "Open Box" item (ZVOX Z-Base 580 sound bar) and the other for a new one (FujiFilm FinePix X10 camera). In all cases the products were in excellent condition, in their original packaging, were delivered promptly and purchased at considerable savings. I would not hesitate to purchase from OneCall again. In fact, OneCall would be my first choice for electronic shopping."


Rating 10/10
5/5
2012-04-22

"I've had my Fujifilm X10 camera now for almost a month and I really like this camera a lot. The service from OneCall was as good as it gets. The salesperson, Chad, was a pleasure to work with and extremely helpful. He worked with me in an "emergency" situation in that I had ordered this same camera through Amazon but it never arrived, in fact, Amazon had no record of the order at all and I was leaving to go on vacation the very next day. I was able to find out that Amazon was the "go between" for the order in which the camera was coming from OneCall anyway. So, with this bit of information, I called OneCall directly and ended up ordering from them with very personalized service from a "real person" which is always my preference. I was told of an "open box" X10 and ended up purchasing that camera instead of the advertised used version of the same... for only a few dollars more. This was a new camera with full USA factory warranty at a substantial discount off retail. My whole experience with OneCall was great and I will be contacting Chad again. As a matter of fact, I will be contacting him a the first of next week to inquire about a Nikkor 85mm 1.8G lens.
A truly satisfying online buying experience !!! T.D. Smith, Wilmington, NC

"


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