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Stores > Omaha Steaks

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  • Omaha Steaks

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.25/10 1.25/10
    Chance of future purchase: Rating 0.42/10 0.42/10
    Shipping & packaging: Rating 3.13/10 3.13/10
    Customer service: Rating 2.92/10 2.92/10
    Return/Replacement policy: Rating 3.13/10 3.13/10

52 Customer Reviews

Rating 2/10
1/5
2016-12-05

Make Them send replacement

"I placed a 275.00 order for Christmas . When I received it , it was short 4 chicken breasts. They asked if I wanted it to be reshipped and trying to be nice said no. Send me a Refund. WELL there lies the problem 5-6 weeks before they issue the check.. Great customer service isn't it.

POOR POOR too many retailers selling custom steaks to put up with that crap. If you have to order from them so be it but their are other options. Did not get any satisfaction over a $12.35 check. That's ridiculous.
"



Rating 2/10
1/5
2016-12-04

Won't Honor their "Unconditional Guarantee"

"Ordered a product on Cyber Monday deal. They claim it shipped on time. Received it finally with no dry ice and product was malleable (ie not frozen). Called in to customer service and they refused to honor their guarantee, claiming that UPS is not required to ring doorbells or knock on doors and let you know which entrance to your house they have dropped at.

Omaha Steaks is a TOTAL SCAM!
"

This review was modified by CBoomer on December 04 2016 09:57:44 AM

Rating 8/10
4/5
2016-11-16

Small portions for a big price

"The portions were small for the price paid. I have to say the quality of the products were good. But I probably could have bought locally for a way cheaper price."

This review was modified by VanessaAJ66 on November 16 2016 12:55:08 PM

Rating 2/10
1/5
2016-10-27

Disappointed!!

"I heard good things about Omaha Steaks so decided to order. The filets were fatty and full of grissle or something. I advised the company and they immediately replaced the steak; however those were just as bad so I have to figure all the steak is bad. Only bout half was able to be eaten. Also purchased beef wellington at a pretty substantial price and they were horrible. The way they say to heat, the meat overcooked and the mushroom pate was awful. Will not order from Omaha again."

This review was modified by jstuc on October 27 2016 02:48:13 PM

Rating 4/10
2/5
2016-09-20

Our Groupon/Omaha Steaks "EXPERIENCE"

"ACTUAL CORRESPONDENCE from Groupon concerning Omaha Steaks and REFUND of SAME!
Zeeshan P, Sep 19, 7:33 AM CDT:
Hi Ron,
I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. Zeeshan....It wasn't your fault or Groupon's Fault the Omaha products weren't up to our liking. We have been Happy with Groupon also other than the CHEAP shorts I ordered and HAD to send back.
To help make up for the trouble, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. I thank you for removing this from our account and crediting our Visa back for the purchase price of $59.99 too.
I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again. We WILL continue using Groupon as we've been 95% Happy so far.
Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.
Thanks again for reaching out and solving this problem WE had with Omaha...NOT Groupon.
Ron B.
Cape Coral, Fl.
Regards,
Zeeshan P
Groupon Customer Support
"

This review was modified by RonBrandich on September 20 2016 06:34:26 AM

Rating 2/10
1/5
2016-07-29

VERY disappointing/ Customer service is a nightmare

"The steaks are OK but I'm not sure if they're worth the price. I've ordered a few times and had problems at least twice. Customer service does NOT care about your opinion, or if you are happy...once they have your money THEY DON'T CARE..they did replace items I didn't receive but when I asked for something because the didn't represent themselves honestly and when I told them I was very disappointed, they tuned me out. For the money they charge they could at least be sympathetic. "

This review was modified by MarthaCR on July 29 2016 02:29:36 PM

Rating 2/10
1/5
2016-05-11

Ruined Steaks and No Replacement!

"I recently received a gift pack with NY Steaks. After some time in the freezer the vac packs deteriorating and allied in moisture and got freezer burn on three of them. I called Omaha Steaks and they would not replace them saying they couldn't verify my order even though they had my name and address in their system. I appealed to a supervisor who just said NO.
Bad culture Bad Customer Service Bad Products!
"

This review was modified by Stevew4949 on May 11 2016 01:20:44 PM

Rating 2/10
1/5
2016-03-20

Customer service ****

"Make sure you don't make any mistakes in the address like 3777 instead of 3736 because you won't find out that your birthday gift for someone wasn't delivered until two days later when it's too late to fix it. No email saying that your food couldn't be delivered. Two days later and the food is spoiled. No refund. No sending out new product. "You can repurchase it for the original price." "We send confirmation emails to avoid this." Every company does that. Yes, it was my mistake, but I'm not losing the cost of the product with other companies if I make a mistake. I would even have paid the additional shipping costs. Instead, $70 wasted for nothing. I have been ordering this for my father in law twice a year since we live 3,000 miles apart. Never again. They have lost a customer. **** it, Omaha. Birthday ruiner. "

This review was modified by Aggro on March 21 2016 01:00:37 AM

No Avatar

Michigan, USA
Rating 2/10
1/5
2016-03-16

A total rip-off - won't honor their guarantee

"I tried to place an order with this company and my order got switched to something I had not ordered. I've had several calls to them and email communications and they basically say...tough luck. They are not honoring their unconditional guarantee:

"Unconditional Guarantee

Here at Omaha Steaks, we stand behind our products...

If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we'll cheerfully replace your purchase or refund your money, whichever you prefer.

When you order from Omaha Steaks, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service."
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
After filing my complaint with RR and sending a copy of the review to Omaha Steaks, they refunded my money for the order, but not the shipping.

I probably won't use the company again.
"

This review was modified by Bob-NB on April 01 2016 07:04:42 AM

Rating 2/10
1/5
2016-02-28

Not Even Worth the Free Shipping !

"I placed an order a week ago, after seeing an offer for Free Shipping. The prices on sale were still expensive, considering the small portion size and poor quality. Never again !"

This review was modified by Littlefish43 on February 28 2016 05:50:07 AM

Rating 2/10
1/5
2016-02-08

Classic Bait and Switch!!

"Received a letter from Omaha Steaks touting free shipping. I attempted to order three items, and BAIT and SWITCH...it's now 12.99 for shipping...I contacted with online and spoke (typed)with a "William" at 5:04 pacific time. Showed no customer service skills at all...he did at my request remove me from their mailing lists (I hope)...Can't stand companies who do things like this...buy from Kansas City Steaks! They at least honor their offers..."

This review was modified by nichoj19 on February 08 2016 05:46:27 PM

Rating 4/10
2/5
2015-12-29

"I ordered Christmas gifts through Omaha Steaks gifts packages on 12/13/15, it's 12/29 and the gifts have yet to arrive. We spoke with a manager and she told us there was nothing they could do about it and we should have ordered it online instead of in the store. That's ridiculous! The Associates in the Amherst NY Store are 1st class, but I can't say that for the bumbling of my Christmas gifts by corporate. We spent good money with this franchise, but this love affair is over. They didn't deliver for me!!!"


Rating 2/10
1/5
2015-11-02

"did not get my food, was shipped to the wrong address buy paypal confirmed the address"


Rating 2/10
1/5
2015-09-08

"I bought steaks,hambugers,and the potatoes,everthing was horrible,i would never order from them again,filets.top sirloin,and strip,awful,cooked stuffed potatoe according to directions,top almost got burnt,coverd with foil cooked 10 minutes longer potaoe still was not cooked it was hard,
never!!!!!!!!!!!!!!!!!!!!!!!!!!!!! again waste of money Costco,s 100 times better
"


Rating 6/10
3/5
2015-02-05

"We receive a gift certificate yearly from a friend, very pricey merchandise. Fortunately we live near an Omaha Steaks store, so no shipping fee. They are very heavy handed on pepper for the steak fries and chicken fried steaks. I cannot find a way to leave feedback on their website. I don't know how all the feedback posted on their website is positive. "

This review was modified by Lambstudio on February 05 2015 11:34:26 AM

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