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Don't waist your money!
"Unfortunately, I gave these steaks as Christmas gifts before trying them myself. I was so embarrassed after we ate the filet mignons and and rib eyes that we bought. They were inferior to anything we buy in our local food store, in terms of tenderness, amount of gristle, and taste. My family obviously felt the same way because they didn't even thank us for the gift! Live and learn!"
"Why anyone would buy anything from this place is beyond me. The prices are outrageous when comparing the actual price versus the perpetual 'sale' price and purported quality. The sale price makes it look like you are getting a good deal. '75% off sale items'- really? Off of what, garbage that is marked up 400%. That is until you actually receive the product. The pictures of the items are not what you actually get, and the quality is beyond poor. My tenderloins were pictured as being at least 2" thick, and my burgers looked thick and hand formed from ground beef. What I got was a 1/2" tiny tenderloin full of fat, and the burger patties looked like smashed hockey pucks with 0 flavor. Both of which looked and tasted like they came from the back of a McDonald's freezer. Classic bait and switch. Other prepared foods are so salty that the actual flavor is lost. I will stick with ordering my meats directly from the farm as done before. This slop can't hold a lick to the grain fed farm raised beef I order yearly, and is sent directly from the butcher when ready. Only ordered from a gift card I received, l and will never waste my time here again."
Omaha Steaks - bait and switch
"Received an offer in the mail that did not match the website, so I called the 1-800 # and talked to a representative who assured me I would get the advertised mail offer. He actually put me on hold to verify the mail advertisement would be honored as I just rec'd the ad a few days earlier. When I got the email confirmation, sure enough I did not get the advertised offer. Omaha is good at trying to tell you of additional specials while they have you on the line and in fact - trying to convince callers of special offers they are instantly eligible for. What a bunch of BS. If you can't honor what you advertise, you've lost my business. The representative I talked to cancel the order said the special was no longer available. I said it hasn't even been a week since I received it - really? I could understood if I waited, but I didn't. I've cancelled the full order and will not be a returning customer. This is just plain dishonest and bad business."
Don't waste your money!
"Everything I've tried so far from my order has had an issue with it. First order was wrong. Should've taken that as a sign. Replacement took 10 days. The bratwurst is so salty I couldn't even eat it. Steaks are very tough. It's terrible. They've got so much gristle in them that you end up throwing half the steak away. The packaging is awful. Frozen meat comes with holes in the plastic packaging. How sanitary is that? The BEST part? The bison tips I opened for dinner tonight had a long, human hair wrapped tightly around one of the pieces of meat. Absolutely unacceptable! I will never order from here again. "
"Nothing that I received as a gift looks like anything resembling the pictures you see on tv. Just look at the actual steaks or burgers. They don't come close to looking like they show on tv. Bad choice for a gift and will never buy for anyone....."
not looking a gift horse in the mouth
"I have been getting a gift package from well intention-ed parents for many year now. Each time the package arrives the contents changed and we are less impressed. There used to be some free gifts like a pepper grinder, or knifes. There used to be better sides too. It seems that Omaha Steaks cuts on the contents now. In fact the last order did not have the steak fries that were listed on the order form. I called the 800 number and was on hold for so long - multiple times over 5 minutes this past December. Could not even complain about the missing steak fries. Could not get through. Can not leave a message. I gave up and hung up. Also be advised that they advertise their burger to look like a home made chuck burger - all plumb and roundish. What you get is a fast food stamped beef patty. Taste is good - plenty of run-off. Would like tell them to make it special - not just tell me that someone thinks I'm special in the gift message. I just cant say stop sending me the packages......"
salmon patties with milk and sawdust
"factory food. look at ingredients. sick for a day. terrible."
Where's the fish???
"I bought the scallop and crabmeat-stuffed sole. I wasn't impressed with this one at all. The fish was paper-thin and the stuffing was over-salted and there was no real indication of scallops or crab in the mix. I'll finish what I purchased, but won't buy it again."
Terrible- Christmas present missed
"Ordered from Omaha steaks, expecting quality product as I had heard great things. As a result, my Christmas present recipients stayed expecting as the order was never delivered. Order placed well in advance with their gift box option and all. Nothing. No notification of it getting lost or not on time. Called 3 days after Christmas only to be told that they can resend. This was a Christmas present with expectations that it would be delivered by Christmas. No effoty by customer service to try and make things right for holiday snafu. I will never order from these guys again. Asked for a refund."
What you see is not what you get
"The ads on TV for Omaha Steak products depict superb, thick, juicy beef filets, burgers, etc., kind'a like a fast-food chain advertises their products. The reality is entirely different. It's called "puffing". In the case of fast-food burgers, what you often actually get is a smushed down object wrapped in a piece of paper. In the case of Omaha Steaks, the burgers that you actually receive look like they have been sliced off one of those stuffed plastic sleeves of commercial pre-packaged hamburger. There is nothing appetizing about the appearance of the actual products received. I can do better at Kroger, Publix and Whole Foods, where what I see is what I get."
"Please do not trust this company with any important event. We received our order for Christmas (in 2 days) and it was missing the lobster tails! The only reason we bought it in the first place. I was told they couldn't get them to us by Christmas and offered no recourse unless we wanted to wait to celebrate Christmas on the 29th! Very disappointed and now I must run off to the busy grocery store (what I was trying to avoid) to try and salvage Christmas dinner!"
Christmas down the drain
"I put in an order and was missing 1 item. Had to wait another week to receive the replacement. Messed up my Christmas gathering. They tried to make it right with a $40 gift card. Decided to take the $40 gift card and use it with a new order and use up my rewards. After that I am closing my account. Such a shame as I was a long time customer. Food is excellent but the service is horrible."
Make Them send replacement
"I placed a 275.00 order for Christmas . When I received it , it was short 4 chicken breasts. They asked if I wanted it to be reshipped and trying to be nice said no. Send me a Refund. WELL there lies the problem 5-6 weeks before they issue the check.. Great customer service isn't it.POOR POOR too many retailers selling custom steaks to put up with that crap. If you have to order from them so be it but their are other options. Did not get any satisfaction over a $12.35 check. That's ridiculous."
Won't Honor their "Unconditional Guarantee"
"Ordered a product on Cyber Monday deal. They claim it shipped on time. Received it finally with no dry ice and product was malleable (ie not frozen). Called in to customer service and they refused to honor their guarantee, claiming that UPS is not required to ring doorbells or knock on doors and let you know which entrance to your house they have dropped at.Omaha Steaks is a TOTAL SCAM!"
Small portions for a big price
"The portions were small for the price paid. I have to say the quality of the products were good. But I probably could have bought locally for a way cheaper price."