I ordered the color laser Samsung CLP-315 from Office Max a week and a half ago and received it today. The delayed delivery time for my shipment was expected since there was a backorder on my item; however, Office Max did not do a spectacular job at updating the status of my order on its website at all. Even with my printer in my hands now, the order status for it on the Office Max site is still pending.  
 
It does have very nice customer service representatives, but the company could serve people better by providing more accurate updates of when an order will or will not be shipped.  
 
I also had ordered a wireless headset from the store as well, but it never came with the printer. Fortunately, I only paid a penny for it since there was a promotional offer, and it's just not worth my time to second-guess when I will be receiving it anymore.

Good in-store shopping help and support. Prices are a little high.

Somewhat satisfied. I've had to change my previously negative review. I placed an order for a digital camera on 5/20 with a debit card. The transaction did not show up in online banking until that weekend. The camera finally arrived on 5/28 in perfect condition. To be fair, it did across the entire U.S., but still.  
 
Normally, this would be fine, albeit somewhat slow. Unfortunately, Office Max's order update website is terrible. Do not use it. It said my camera was discontinued and that my order was "pending" and "processing." Instead, call the support line. I was treated courteously both times I called and only had to wait about five minutes to get an associate.  
 
Verdict: low price might be worth the risk, but be careful, call the support line, and be prepared to wait for longer-than-expected processing.

This review was modified by its author, Eximious, on 5/28/08 12:47 PM.

Extremely poor customer service.  
 
Just listen how rude this manager at Office Max talks to a customer:  
http://www.zshare.net/audio/7847961d48b5fd/  
 
There was an ad on Office Max website with a $150 off "in-store only" coupon for a particular hard drive. That made me get up and head to the store early in the morning. I should have known a Bait & Switch was coming; first a moody lady manager wouldn't accept it -- with no valid excuse. I asked calmly, and yet, she got irritated because I was being persistent about it (who wouldn't? -- especially when I go to the store on a raining morning). Her employees were just as confused with me why the manager would not accept the coupon. The coupon had a code to enter on their cashier register, but they didn't even bother to try it out. The manager was basically avoiding me, so I asked one of the employees, who I saw having a word with the manager prior, to give me a reason. The excuse the employee came up with was, "It's a copy, so we can't accept it". That made me laugh because it's from their official website, so how else are you going to bring it without printing it? It actually gets better. He then gave an excuse that I had to use the coupon online when the coupon clearly says "In-store only". At this point, he ran out of excuses. The manager then comes over and tells me, in a rude tone, to stop "picking on" her employee. Clearly she was irritated because I was not one of those customers that give-in easily to their deceptive tactics. She then tells me to wait TWO HOURS for the next manager to arrive and to take it up with him instead if I really wanted to buy it. I left the store obviously frustrated, but believe it or not, I decided to call the store two hours later. And the manager that I talked with on the phone, Darell Williams, was just as worse (no wonder the previous moody lady manager told me to take it up with him); I explained my situation, but he started telling me off that I was "one of those people that try to find deals". So what if that is the case? Office Max only allows overpriced transactions? Extremely rude, unprofessional tone the whole time -- he really could not control his temper -- and he just hung up on me while I was still talking. When I tried calling back, he would either hang up again or put me on hold. He even basically threatened me to face him directly at the store. Worst customer service experience I've ever had.  
 
Office Max also has this ink recycling program where each ink that you bring in takes $3 off the transaction, with a maximum of 5 per transaction ($15). I do not see any restriction on that policy that states that a ink "discount" cannot be used on sale items; however, the managers at Office Max gave me a hard time about that. They say the ink "discounts" are like "coupons" (the manager was just full of BS) and thus, not combinable with sale items. Unbelievable. It's like saying you can't use gift card/store credit on saled items. What's even more ridiculous is the manager said he would allow me to use the ink discount on an overpriced cabinet that cost $100 "on sale", when I was trying to use the ink discount on a DVD disc.  
 
I called Office Max Corporate and the lady who I spoke with confirmed they had no restriction on the ink recycling. However, I couldn't believe what she said next: she says, "Each store has their own discretion and can basically do whatever they want." What?! Isn't that nice to hear? So if a manager didn't want to sell me an item, just because he wanted to keep it for himself, he can do that? Calling corporate was no help either.  
 
It was false advertising bait and switch tactic, and the managers try to change wording on policies because I'm sure they don't make much profit selling pens and pencils. But that's their problem.  
 
You could say I'm traumatized by all this; I'm never going to an Office Max store and I can't even stand hearing the name.

OfficeMax could not update their order details with any tracking info. After a couple weeks I launched an inquiry - they said the package was special ordered from the supplier and the ball was in their court. I should just be patient. Another week passed and after a second inquiry I learned OfficeMax had in fact shipped the item weeks ago using a courier who omitted my building and room number, phone, and email address from their shipping label. Consequently, the package was lost in our company mail room and I still have not received it. Most likely it was shipped back to OfficeMax, who will never refund my money. I am out $270 for their disorganized systems.

I had a horrible experience, after they website malfunctioning my order been duplicated several time, I call them to cancel duplicated orders and then call again to confirm that they did, and later found out that they did nothing and items still been shipped. What a waist of my time, and on top of all they make it like this is my fault. If I had a choice I would never buy from OfficeMax again.

I purchased a laptop from this store which refused to boot up after only a weeks use. When I returned it, I decided that I would prefer a refund as they state in their "satisfaction guaranteed" that you can return the item within 14 days and they will replace, repair or refund your money. This is a blatant lie, as when I asked for a refund they would not give it as the box had been opened! They state that if you are not satisfied with your purchase you can simply return it. How on earth are you going to know if you are satisfied with an item unless you open the box and have a look?  
Their guarantee of satisfaction is not worth the paper it's written on, and I will never purchase another item from Office Max. Buyers beware!!

This review was modified by its author, smidb, on 12/9/07 3:05 AM.

Purchased an office chair from Office Max on or around the 14th of November. Received an order confirmation email and believed I would be receiving a chair. A few days later they simply canceled my order, something about a pricing error on their webpage. If a company can't even type in prices correctly, or at LEAST honor their prices if someone makes an error then that company does NOT deserve my (or your) business.

I ordered MS Office 2007 from them and received it pretty quickly. It was not the best price for this software, but I wanted to order from a legit source to make sure I was getting Legit Software. I think I got a fair price and good service.

"Does Office Max Have the Best Price?" Who cares, they won't sell it to you anyway.  
 
On July 24th, I ordered a laptop from Officemax. On July 25th, I received an email stating that my order was OPN and that I should receive the computer in 2-5 days. The OPN status means the item is in stock and is being transmitted (to the warehouse for delivery).  
On July 26th, I received an email stating that both:  
A. My order was OPN and that I should receive the computer in 2-5 days, AND  
B. My order was CBO (backordered) and would be fulfilled in 2-5 days.  
It is now August 5th, over 10 days have passed and my order is still in the status of backordered 2-5 days. So what is going on?  
 
Other people have had it worse than me. They have received emails stating the computer was shipped, their credit card had been billed, and then in a few days, they are informed that their order is cancelled.  
 
Still others have received conflicting information, an email states backordered, the call center CSR says its been shipped. Neither actually happened.  
 
I doubt I will receive the computer. This is another example of OfficeMax conducting "Bait and Switch". They have consistently made attractively priced items orderable, yet do not fulfill those orders. Instead, they make the customer wait, and wait, and wait, all the while, emailing them advertisments for similar items, not on sale. On July 26th, I received such an email, with offers for other computers to purchase.  
 
This scenario happened to me before, when I tried to purchase a ViaMichelin GPS that was on sale. My order was canceled, with the reason that "it cannot be shipped due to a system error". I phoned up OfficeMax and had the CSR re-order the GPS, but the order was canceled again the following day with the same reason. I called OfficeMax again, and after 40 minutes of run-around, I was told that the GPS was not in stock. Yet, at that exact same time and for the preceding days, I could order it off of the internet. When the GPS came off sale, Officemax sent several emails reminding me that I could order the GPS, albeit at a higher price.  
 
This is pretty sleazy business. OfficeMax used to be a good company. But in the past 4 years, they have steadily gone downhill.  
 
I would advise anyone purchasing from OfficeMax, if the price seems good, realize that OfficeMax will not sell the item to you. You will waste your time, and the only thing you will receive is a headache.

I ordered a Compaq notebook from Officemax.com and it was canceled after 6 days.  
 
This is my worst experience with Officemax.com

Changed my order from in stock to backordered 36 hours after the order was placed. Poor inventory control. Later cancelled the order. Still have not credited my CC.

This review was modified by its author, ebaker, on 8/6/07 3:04 AM.

Complaint Description:  
When my order entered, the system checked inventory in my own zip code and allowed me to finish the order. Then in went to "Being Delivered". So, I canceled my Dell orders. Then it was forced to show up as Back ordered. It is very visibly fraud to 1. capture my info to sell to partners 2. get the pulse of market to set pricing 3. To negotiate with their vendor for better margin 4. To meet their Bookings targets This costed me to buy Dell systems at a much higher cost still leaving my info at unreliable online fraudulent retailer.  

This review was modified by its author, nuzbabu, on 8/6/07 3:14 AM.

Your company has an absolute lack of regard for it's customers.After waiting NINE hours -taking a valuable day out of the salon to wait at my office for delivery-NO CABINET.I called customer service three times.The last time I spoke with Karen.She Yelled at Me and tried to be a arguementative.I told her not to yell at me.The conversation was combative and she was of no help.  
To anyone @ Office Max who may still care about the customer:  
Ya gotta dance with the one that brung ya!  
A nine hour "delivery window" is excrutiatingly out of today's reality of doing business!  
This reflects horrible -detached-indifference to the customers needs.  
BAD SERVICE IS BAD FOR BUSINESS!  
Also,When the 42" four drawer filing cabinet did actually arrive the driver could not lift it and struggled to put it on the hand truck. I had to help him get it up the three stairs.The driver was pleasant and did his best.He does not work for Office Max. J.Davis

Micro Center was selling Verbatim 2.4x 8.5GB/240 Min DVD+R Dual Layer 20-Pack for $27.99. I went to Office Max to see if they would give me a price match (they were selling the item for $49.99). When talking to the shift Manager (Arnoldo) he stated that they would not match the price because Micro Center was not a direct competitor.  
 
However, on their wall in large print, it stated that they would give a 115% price guarantee for direct competitors and a full price match to non-direct competitors. I pointed this out to the manager and he still refused.  
 
I then decided to call corporate. I spoke with Mary K. and she told me that it was at the manager's discretion to honor the price guarantee. So I asked her "Although your COMPANY as a whole claims that you have a price guarantee, Corporate will not force a store to price match to another store?"  
 
"A price match is at the discretion of the manager. He can decide whether to honor a price match or not."  
 
"So what you're basically telling me is that your advertisements, commercials, even that huge sign inside your store states that you have a price guarantee, the manager can just decide on his own not to honor it? Isn't that false advertising? Customers can easily be lured into a store believing that they have this guarantee but there actually is no guarantee that it will be honored?"  
 
"It is up to the manager to decide whether to honor the guarantee."  
 
I hung up and left the store, fuming mad that such a large corporation could be allowed such blatant false advertising.  
 
Now I know that there is the idea that 'some restrictions apply' etc. but this is just plain BS. The corporation makes you believe that they have a 115% price guarantee for competitor prices, 100% price guarantee for non direct competitors, and at the whim of a manager they can just say no? I brought a legitimate advertisement (a printout showing the entire ad and another showing the details of the product) so I did my part in getting the price match.