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officemax.com

Computer Hardware & Software

Rating 2.00/10 204 reviews
2.00/100 (6-month rating)
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All Customer Reviews (204)

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Rating 2/10 1/5
modified review posted Feb-02-2012

"Terrible experience. I ordered some tape online from them. I got an email saying it was delayed and will be shipped from another warehose. A day later, the same message. Then the next day, a cancellation email saying it was a price mistake. Terrible service, no compensation for making us wait and canceling the order. The last time I had a staples order canceled, they gave me $5 credit per item they canceled for a total of $10. I will be taking my business elsewhere!"

Rating 2/10 1/5
modified review posted Jan-25-2012

"HORRIBLE STORE!!!! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I ordered a desk. They say they don't bill the credit card until it ships. They billed. They said it shipped. It was to be here in 1-3 days. Ha ha ha! I kept calling, and they put a trace on it finally, then 3 more days later said it was lost and my credit card would be credited. I went to the store and bought the same crappy desk. Then, today, another 5 days later, I have a "sorry, we missed you" delivery slip. Oh, and, I still don't have the credit, but they told me it was issued and that it was my credit card company's fault. Regardless, they forgot to isssue the credit for the extended warranty I bought on the product. Arghhh.... Every single step of this process has been hell!"

Rating 2/10 1/5
modified review posted Jan-15-2012

"Disgusting job! Disgusting service! They can not deliver my order for 11 days! I am in business trip. Communicate via e-mail. I get the answers only after 3-4 days! Do not advise anyone! When I arrive - they'll get ..... :((((((((((((("

Rating 10/10 5/5
modified review posted Jan-06-2012

"I bought some ink the other day at Office Max. They seemed a bit understaffed and busy, but they were cordial and helpful nonetheless."

Rating 2/10 1/5
modified review posted Jan-04-2012

"The Office Max on University Avenue in West Des Moines Iowa (Clock Tower Square) was the store I am writing about. This store attracts alot of Bosnian employees! I am all for culture but when they are speaking Bosnian in front of you and they are managers, thats not right! I am talking about Husein and Amira specifically, Amira is store manager and has such a heavy accent and Husein has a bit of an accent too and hes a tech advisor. Kadira and her co-worker Alja are standing around talking to eachother everytime I am in there! STAY AWAY FROM THIS STORE! Everyone is always on their phone either calling someone or texting, plus you may be stuck at the register like I was because they freeze up constantly!"

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Rating 2/10 1/5
modified review posted Jan-04-2012

"Ordered, Paid, Never received, Still waiting for refund (2 month)"

Rating 2/10 1/5
modified review posted Dec-29-2011

"This is worse store. Do not buy from them. I haven't recieved my order for 2 weeks, they keep tell me my order will ship next day every time i call them."

Rating 2/10 1/5
modified review posted Dec-27-2011

"The worst store in prices. Before buying in this store you want to go home and research online. They always sell for over 40% of other stores.
My husband gave a video program for Christmas, I took the tape off when I took the wrapping off, and now the store won't take it back even when can see that there is no fingerprints on the cd. My husband paid 50.00 in Office Max, when other stores sell it for 35.00
Bad store, bad service, bad policies, it is going down. One more year before it is closed for ever. That's my prediction!"

Rating 2/10 1/5
modified review posted Dec-07-2011

"Purchased ink via online and somehow the ink has disappeared. Office Max first stated it was shipped, then it had not shipped yet then stated it was shipped. This is by far the worse experience I have ever had dealing with any store. This will also be my last with these ignorant people. Now they have to go through a month long investigation to find my product. In the meantime I am without the $45 cost as well as no ink. For now on, I am shopping at Staples."

Rating 2/10 1/5
modified review posted Nov-05-2011

"i bought a kodak wireless all in one printer from office max with their max assurance protection plan. omg! .the printer never worked right from the start and after it stopped working completely i called office max and they said to call max assurance .they sent me a shipping label 2 weeks later and then told me that it will be at least 3 weeks before they issue a refund.I have been without a printer for 2 months now and the printer that i originally bought is now much higher in price so i cant even get the type of all in one i need.. my advise go to best buy they are much better on fixing the problem the same day "

 
 
 

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