1/5

posted Mar-05-2013

"One of the worst experiences I have ever had. Recently I bought a laptop with the base price of 479 from this store. I pricematched to their own sale and used a 75 dollar coupon and recieved it for 276. The incompetent customer support agents charged me 399 plus tax, cancelled it, sent it out anyways, and then had difficulltty adjusting it to the 276 agreed upon. They then sent me a new laptop and intercepted the old one via ups. This old one they intercepted was charged to my card after the return for the full $425. Now my debit account is 300 dollars in the red and I am still dealing with them to get my money back."

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1/5

posted Feb-01-2013

"This was the worse experience I've ever had in regards to online purchasing. I ordered an ergonomics chair and one of the pieces was broken. I called to do an exchange, and they stated they don't do even exchanges on furniture. They were really not helpful at all in processing my request on a defective item from their warehouse. They stated they could take my cc number AGAIN to re-issue another chair. (This was before I could verify my funds were refunded for the original chair.) I refused. After 20 minutes of back and forth, I finally decided to just send the old chair back...in 7 days...which was the earliest they could have UPS pick the chair up...and told them to just re-process for another chair...all of a sudden, the chair is no longer in stock. I thought Office Depot was a reputable company, but it's clear they will bamboozle you. I WILL NO LONGER DO BUSINESS WITH THIS COMPANY! THEY HAVE NO IDEA HOW TO RUN AN ONLINE BUSINESS! This website should be shut down completely."

This review was modified by kmonroe2001 on February 01 2013 04:48:56 PM

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1/5

posted Jan-25-2013

"On 1-22-13 I ordered a Brother MFC printer from Office Depot. I was advised it would be delivered 1-23-13, but it was not. When I inquired on 1-24-13 as to why my order for the printer was shown "in process", I was told they would have to check with the warehouse and the warehouse would get back to me in 4 hours. They did not ever get back to me. When I checked back 9 hours later, I was told that they had deleted my order due to "inventory reasons", but without my calling, they never told me they had done so. She (Faith) asked if I wanted to re-order and I said yes. She said it couldn't be delivered until 1-30-13 a week after originally promised. Then she wanted to charge my card again, but they had already placed a hold on my card for the purchase price and I did not have enough credit limit left for another such charge. She said she'd call again Monday. I can't wait, I got another printer from a local store."

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1/5

posted Dec-23-2012

"I ordered a desk and it broke a few days later. I had purchased the best "extended" protection plan of 2 years for it and fought with them from the first week until the day that my warranty expired and nothing was ever done. I will not return for any supplies and tell everyone I know, in hopes that nobody will have to go through what I had to with them."

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1/5

posted Dec-12-2012

"Ordered 11 x 17 paper and got 8 1/2 by 11. Paid in advance and still have not been reimbursed after 10 days."

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1/5

posted Nov-30-2012

"I ordered for a external hard disk on 11/22 and on ordering they told I will be getting it on 11/28, later informed it went to backordered. If you see a good deal on blackfriday at Office Depot and if you want that on time don't go for that."

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posted Aug-13-2010

"Bought a monitor in store ,Ontario Calif. did not work .Returned it but could not get cash even though I paid with cash . I did get a gift card for the amount. On July 30 I found an office depot monitor online and used the gift card and my credit card to purchase. Was given delivery date of Aug. 6th . Finally on August 11th I called since the tracking kept giving me "in process" I called to get only a confirmation that someone would call me back within 4 hrs . NO CALL I did get an email saying the order was not in stock and they had no idea when it would be . I tried to cancel the order but had to speak with three different people and still I am waiting for a cancellation , I cannot use the merchandise gift card because they have it "locked" I cannot order another "in stock" item because Gift card is not valid , I will have to wait for a "mail check " to return gift card funds , even though I paid CASH at the store. I have no item , no gift card and am dealing with someone in another country to try to cancel my order. I have been shopping online for years and never ever had such a horrible experience."

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posted Jul-08-2010

"On July 2, 2010, I went to Office Depot store at Yuba City, CA. Talked to the associate there, purchased 1 u-shape office desk and a hi-back chair. Expected to pick it up right there as my new assistant starts work on July 5, 2010 but was told it's for delivery only. And they don't deliver during the weekend due to the holiday as well as for the following Monday. I was reasonable and accepted that they deliver to me on Tuesday the 6th, between 3 - 5 pm. By the end of Tuesday without seeing the order, I called the CS and was told by Nicole that it's scheduled for the 7th. Well, I considered it was not the CS's fault and told them the store made a mistake and I am not happy about the arrangement. A 10% discount was promised by the rep. and assured me the order will come next day through 3rd party logistics. In addition, my comment will be noted at the database should I call back again. Meanwhile, my new assistant has been sitting on a carton box and working on the coffee table for her first two days. The next day by 5pm, nothing. I called again, and was given the same excuse that the delivery company messed up,and 10% discount will be given. I explained to this lady(Andrea) that I have heard the same thing before. She "assured" me that UPS will deliver the products to me by 7Pm at night. So I didn't go home and waited until 7 pm at the office. You guessed right, nothing. Called again, talked to the thrid lady and was told that she has "no" information on my case as no one has inserted any comments on this issue but promised "a 10% discount" will be given once I put in a claim. By now we should all know that this is a standard stalling procedure to shut people up and I don't think they will give you that discount. So without any luck, I wrote a long complaint email to OD's customer service website. Next day, I got an email from the rep. (Ray) giving me the excuse of UPS not being liable, and wanted me to keep him posted. As well as "assuring" me that I will get my order this day. By the end of the day... Yep, nothing. So I went to a local shop and bought everything at a much cheaper price and available to be picked up. Finally my poor assistant is working properly and we celebrated it by kicking the coffee table down along with the OD's invoice to the floor. I ordered at the shop on July 2, and nothing until July 8. This was a complete nightmare!
Now, for the second nightmare, I am going to waste another I don't know how many hours/days to get my order canceled and the refund. God help me!
Listen to me, don't go there. Service at the store is terrible, CS reps are trained to fool you with the same lines from the manual. You get nothing but frustration and feel stupid, not to mention the time and money you lost."

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posted Jul-14-2007

"I have been a frequent on-line shopper at officedepot and I have had no problem. The problem started when I placed my order by phone with a pickup at store option. The matter is that I wanted them to match the price from bestbuy and to apply an additional discount coupon (Maxell cd-r 50 pack dropped from original $18.99 down to $4.00 + tax). Customer service representative on the phone was very helpful and confirmed my order for pickup at the nearest store. However, sales folks in the store did not understand the price and were obviously unhappy to sell cd-r four times cheaper than in store. They required me to explain the price once again. They wanted me to show them printed coupons for the discount (???).I can't drive back an forth to satisfy their paperwork needs. What is the difference!!?. If I had placed the order for delivery it would have been absolutely fine. I just wanted to get it earlier. From my understanding, officedepot on-line and officedepot stores function separately with a very poor coordination between them. Also, their price match policy appears easier to declare than to fulfill. Overall, I am very disappointed with officedepot. They offer attractive prices, coupons and discounts but sometimes have problems to honor them. "

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posted Apr-29-2004

"Horrible.

In a nutshell: I ordered a camera after a few too many calls and had the order cancelled on me without warning.

An employee named Mary (local store) called me after I had to have my order corrected the first time to explain they didn't have any cameras in stock locally. The second CSR (800 number) I talked with told me it was shipping "directly" from the warehouse and I informed Mary this was the case. Mary rudely responded, "Well, they can try, but I don't think so."

I called the 800 number to verify my order since I was beginning to wonder and found out it was cancelled via their automated system. I spoke with a heavily accented CSR who gave me a myriad of excuses and gave me Mary's name as cancelling the order. Mary never ONCE mentioned she was cancelling an order that I didn't think she had jurisdiction over to begin with.

I will admit the first CSR was very good at what she did and blame her possible misinformation on OD. I'm not sure I'm calling for a boycott, but I will seriously consider paying more to get my goods at a competitor."

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5/5

posted Dec-02-2003

"Ordered a 160gb at 7pm, came next day. Package was intact, A++ Service!"

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1/5

posted Nov-28-2003

"The absolute worst on the internet. I placed an order for a Palm Tungsten E. They charged my card, and gave me a tracking number. The order never arrived. I have called more than eight times, and each time they give me another excuse. The bottum line is that they have my money and refuse to send my product. AVOID AT ALL COSTS."

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1/5

posted Nov-18-2003

"They cancelled my order without telling me because of a systems glitch on their end."

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3/5

posted Nov-17-2003

"I ordered a Brother 5-in-1 machine with another item to bump the price up a little so I can use a bunch of coupons. Anyway, to make long story short is my order got cancelled without them notify me. I see a bunch of ppl order got cancelled so I verify my order online and even called them. Office Depot is fine but not reliable. Luckily I am not urgently need it. Just need a new printer to replace my broken one. Now I have to hunt for a new 1."

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5/5

posted Nov-11-2003

"I ordered an Envision monitor from Office Depot, primarily because it had a $70 rebate. Delivery was fine and everything was OK. I filled out the rebate form, stapled the UPC code from the box and attached the origional packing slip and the confirming email and invoice printed from the Office Depot web site when I placed the order. After a couple of weeks the rebate still wasn't showing up on the rebate status web site so I emailed them and they confirmed they had received it, everything was OK. Just checked again on 11/7 and now the rebate status was no origional UPC code attached. Ouright lie. I went ballistic and emailed the Office depot cutomer service and lo and behold they have offered to make the rebate good and even tack a bit on for my hassle. What more could you ask for?"

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