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237 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/Office_Depot","store_thumb":"\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","store_rating":"0.45","total_reviews":"237"}", "store");)
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1/5
posted Jan-31-2012![Share GFM101 review](javascript:share_rating("{"review_body":"Bought a keyboard, was assured by sales associate # 605257 that when i bought the extended warranty for 13$ that all i would have to do was set up my warranty online or call them. When i asked again to be sure that all i had to do was bring back the keyboard to the store and they would replace it, he ASSURED me thats all i had to do. a few days ago (1-28-12) the \u0022L\u0022 key broke off, so i took the keyboard back to office depot. the sales associate told me firmly that no, they dont replace the item there, and that i had to go back online, or call them to have a shipping label sent to my email.. so i could print out a shipping label myself, box up the product myself, and then send it to them back through the mail and wait for the new one to arrive. When i complained about employee #604257 and told them i was quite upset over all this hassle, and could they PLEASE make sure their employees are trained in warranty knowledge, I gave the associate employee number of the person who assured me that i only needed to bring it back to the store, he didnt even write it down, or get a store manage to help me. he just said \u0022NEXT\u0022 and that was that. I will NEVER go back to any office depot again,","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1211133#comment1211133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"GFM101","rating":"1"}", "single");)
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posted Jan-12-2012![Share mmontuoro review](javascript:share_rating("{"review_body":"This company is a JOKE. We ordered a cordless mouse online. Unfortunately it did not work with my current corldess keyboard. There were no instructions on how to return it so I went to the local Office Depot Store in Union NJ. I was told by the clerk at the check out counter that they don\u0027t accept returns on online orders. I asked to speak to a manager. She refused to come to the counter to speak to me. I have never seen such poor customer service in my life. I can guarantee you that this company will be out of business before the end of 2012, and deservedly so. ","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1149085#comment1149085","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"mmontuoro","rating":"1"}", "single");)
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posted Jan-11-2012![Share ElizWier review](javascript:share_rating("{"review_body":"I ordered a 3TB seagate 7200RPM hard drive as part of a home server computer to be built for my family for Christmas. After looking over all of the day after thanksgiving sales ads I decided that Office Depot had the best deal. I was originally surprised because it was going to take 3 weeks to ship. All the other components also ordered online were going to arrive within 1 week. Two months later it still had not arrived. The \u0022customer service\u0022 representative had no more access to information than I did on the website and was absolutely worthless. She offered to send an e-mail to have the situation \u0022investigated\u0022 1 week later I was told that the item was on back order and there was no ETA. Great why couldn\u0027t I have gotten that information 2 months ago? In addition the item is still available for order not labeled backordered on thier website!!! My options were to wait or cancel. Great ones. Not only had I been waiting 2 months but I also missed out on the great day after thanksgiving sales from other retailers. So I cancelled and will never order from them or visit their stores again.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1141403#comment1141403","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"ElizWier","rating":"1"}", "single");)
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1/5
![Share gjwend review](javascript:share_rating("{"review_body":"About the only thing these clowns have going for them is that they might get confused for superior retailers (e.g., Office Max, Home Depot, etc.). As in a bad relationship, they string you along with the hope that something great is about to happen until finally...you\u0027re left with nothing. I ordered a Seagate NAS system from them on 11\/24\/2011. The item was listed \u0022in stock\u0022, which was apparently based on the guesswork of a pretend computer system (think Les Nessman from \u0022WKRP in Cincinnati\u0022 beating his chest to create a fake helicopter). Days later, the item was suddenly on backorder. I stuck it out for over a month based on the PROMISE of a highly-discounted price on the item. In the end, they reavealed what appeared to be one big lie and canceled my order after the \u0022issue couldn\u0027t be resolved\u0022. They must\u0027ve thought I was dumb enough to purchase other items while I waited for them to come through on a PROMISE that was never kept.<br><br>Their lack of professionalism is appalling.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1083931#comment1083931","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"gjwend","rating":"1"}", "single");)
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![Share stevenlombardi review](javascript:share_rating("{"review_body":"Terrible experience. I ordered a panasonic plasma tv on December 16th. I was told it would be delivered on December 23rd between 9am and 5pm. I called at 4pm and they said it was an estimate. They said they would check the status and get back to me within 4 hours. They never did. I bought the item at Sears. A week later, the order status is listed as \u0027Cancelled by Customer\u0022. that is a lie. ","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1079083#comment1079083","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"stevenlombardi","rating":"1"}", "single");)
Share review![Share sedai1311 review](javascript:share_rating("{"review_body":"What to say........, Add all comments below me and I would say OFFICE DEPO \u0022 YOU SUCKS YOU WILL BE OUT OF BUSINESS SOON FOR NOT HONORING THE CUSTOMERS\u0022","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/976837#comment976837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"sedai1311","rating":"1"}", "single");)
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![Share danny71 review](javascript:share_rating("{"review_body":"Put an on line order ...entered credit card information ... got order confirmation email .... <br><br>Next day .... went to pickup ... order was denied ...saying that OD head quarter sent cancellation to orders of the same items ...<br><br>No cancellation email or phone ..... I wondered how a big retail store operated their business like this ... and how they were trying to keep their customers .... <br><br>If they ever go shutdown ... I will have no surprised at all because of the way they run their business and treat their customers.<br><br>Very disappointed customer ... <br><br><br><br>This is the worst purchase experience that I have ever had ...","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/971087#comment971087","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"danny71","rating":"1"}", "single");)
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posted Dec-02-2011![Share smartnose review](javascript:share_rating("{"review_body":"Got a coupon code, made an order, and received no warning for cancellation. <br><br>Got denied when picking up? You three people are still lucky. The associates quickly and rudely accused me of making a fraudulent order. Really? Accusing your customers for using your buggy website? That was too much. ","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/970741#comment970741","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"smartnose","rating":"1"}", "single");)
Share review![Share jp12 review](javascript:share_rating("{"review_body":"same story as other two users have, placed an online order, they secretly cancelled it and do not shows any courtesy towards customer to let them know. I was looking fool when went to the store to pick it up. <br>want buy anything from them not because they cancelled my order, but because by not informing to me, that shows how much they care about their customer.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/970007#comment970007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"jp12","rating":"1"}", "single");)
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"I purchased a plastic file at your Jantzen Beach store in Portland, Oregon. Your Travis helped me find the right item and was quick and friendly he is a real credit to Office Depot."