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  • Office Depot

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 0.42/10 0.42/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 0.83/10 0.83/10

292 Customer Reviews

Rating 2/10

"Worst experience from an online retailer. I had an order that included a $6.99 pack of 3 markers. They completely sent the wrong item. They sent me an Avery bottom-tab divider. I called them and they said they would fix it and ship it next day. Even sent me a confirmation email. Then nothing happened. The next week, I called again and they said they will take care of it. Then I get a call two days later saying that the item was originally delivered right and that it was my fault. I spoke with a manager, he said he would take care of it. 2 weeks later, I am still waiting for my stupid pack of $6.99 markers. It is beyond ridiculous the service they have. I would not order from them again. Go with Amazon or Costco!"

This review was modified by gelin14 on August 26 2015 03:38:43 PM

Rating 2/10

"Difficulty in getting exchange pick up and delivery, multiple phone calls, no response

The issue started with a phone call to exchange a damaged desk I had just purchased a few days earlier. A pick up of the old item and drop off of a new one was processed on 7/25 and scheduled for 7/29. Someone was supposed to call the day before to give a 2-hour window. No call, and no pick up or delivery took place, I called and inquired and was escalated to the customer service team, then received another call for another delivery day, and again no pick up or delivery took place. Then called again and was told to wait until 5 and that the item is going to be delivered that day. I waited at home and it did not happen. Then called again, and was told to wait until 7 because delivery can be delayed, and sure enough nothing happened, then called again, and I was told delivery will happen the next day, and that I should leave the damaged item on my porch and they will let the drivers know to pick up and leave the new item at the porch. Did not happen, then called again, and was told they will check with the driver but the driver went howe already, so wait until the next day and someone will call me in 4 business hours to schedule a delivery (and was given a confirmation number for the request). Of course no one called, and I returned how and no pick up or delivery was made. Then I called again, and was told that the item was delivered already 2 days ago and was singed for my DRLS and was left on my porch. Of course, there is no DRLS or anyone else in in my household, and the damaged item is still on the porch, and no delivery was made.
Now, I have been on hold for exactly 33 minutes (because the supervisors are in a meeting and dont care I guess...still on hold as I type)... oh now after over 40 minutes she hung up, must be a way to deal with things at Office Depot!!!!
Problem not resolved.
What I need to know- does this company have any degree of self respect? How shameful...How can they treat customers like that?
The damaged item contains a big piece of glass, and as such is hazardous if mishandled, and is sitting for days distorting my front porch. Not to mention I still do not have my desk as I still did not received my item.

Compare this to receiving a new item, No problem, but when it comes to exchange they make you go through all this. And lying to say they delivered it is another story that contradicts itself. If it was signed for by someone, then how come they claim it was left on the porch? If truly delivered, then how come they did not pick up the damaged item? and when I asked about where they delivered it and who is DRLS they said they dont know!!!

This review was modified by a2hs on August 05 2015 09:52:03 PM

Rating 2/10

"I recently purchased a new LED computer monitor from Office Depot/Office Max. The site promises next day delivery free and I chose this over paying for Amazon next day. When my order was to arrive it didn't, I checked the tracking information and the order says "shipper rejected". I called a day later and spoke to customer service, i was outside the shippers service area so they rejected my order and issued my card a refund. I asked why i was never notified of this and the typical response of "were really sorry". She then said if id like to reorder the monitor she can have UPS next day it at no charge and made a note on the order information to have it shipped UPS, so i gave her all of my card information and proceeded with the reorder. Again the order never arrived, tracking says "shipper rejected" I called CS again and got the same run around about the service area and she could do another order and ship UPS. I quickly rejected the offer and noted that was already have supposed to happened. I ordered from Amazon and like usual, it was here the following day. I will not be using Office Depot or Office Max again if i can help it!!"

Rating 2/10

"Items ordered did not arrive by the promised date. Call to Office Depot did not resolve problem. They claimed item was delivered and signed for. UPS tracking showed item was delivered 400 miles from my location and signed for by someone I do not know. Turns out the item was damaged in shipping and returned to sender. Office Depot promised to expedite shipping a replacement. Again, promised date missed. Second call was again met with claim item had been delivered. Order cancelled, new supplier found. Attempt to post a complaint on Office Depots web site rejected. No negative comments allowed."

This review was modified by mjordans2000 on May 05 2015 09:25:56 PM

Rating 2/10

"I ordered a Dell XPS laptop which was delivered 2/26/2015. Now it is 4/5/2015, computer does not boot giving me an error message that the hard disk drive is not found. OfficeDepot declined a refund and instructed me to go through manufacturer's warranty. I had found Staples to deal with issues like this in a much more customer-friendly way. OfficeDepot will not see me coming back."

Rating 2/10

"I placed an order online, which was broken up into 2 shipments by Office Depot. One shipment was delivered as expected; however, when I went to check on the second order, Customer Solutions at Office Depot said that I signed for the second shipment, which I did NOT. After waiting over 30 mins on the phone with Customer Solution to credit my account $12, I spent another 30 mins on the phone waiting for them to reship the order I never got. I will NEVER shop at Office Depot again. Happily switching to Staples!"

This review was modified by ML2015 on March 27 2015 02:28:29 PM

Rating 2/10

"Never download software from Office Depot. Software purchase of TurboTax. Website offered automatic upgrade for prior year users. When that didn't happen I called Office Depot. First call disconnected me after holding 4 minutes. Second call I spoke to a rep that said they were only a reseller. The erroneously delivered product cannot be returned. I would have to take it up with the manufacturer Intuit (even though the offer was on Office Depot's website, but they would be happy to transfer me. It took about 4 minutes to transfer, then another 5 minutes on hold only to be answered by a robo from Microsoft, not Intuit. "

This review was modified by SSant on March 26 2015 03:42:15 PM

Rating 2/10

"I bought 2 tablets with extended warranty. office depot doesn't want to honor the warranty. I will only buy from best buy in the future. They actually honor their extended warranty. Buyer beware office depot will give you the run around with their extended warranty."

Rating 8/10

"The rewards program is somewhat of a farce and a disappointment. You have to be able to time your purchases very well in order to make use of it. Under 1,000 points that you accumulate at the end of a quarter are worthless and will not carry over, even to the next month. So, having spent $800 on December 30th, we get no credit whatsoever.

So, if you're basing any purchases on rewards for customer loyalty, you will have to make sure your business lines up with the Office Depot calendar.

If you have a problem with a product, Office Depot has a process for dealing with issues. It may or may not address your actual problem. You must go through their process, and if it doesn't work, THEN they may replace the defective product. It's an unnecessary hassle.

Products are generally acceptable and reasonably priced.

Rating 2/10

"I bought an office chair that cost $368.04 back in may of 2013. This past December of 2014 the chair stopped staying elevated so I chatted in with an office depot rep who stated they would process a warranty exchange. The next day I was checking on my order and it showed cancelled. I look back now and think that should have been my first warning sign. So I chatted back again on 01/05/2015 and was told by the second rep that they were sorry and would process the warranty exchange. This time it went through. I got my new chair a few days later and a couple of days after that someone from office depot came by my job and picked up the defective chair. Everything seems fine right? Not at all. The day they picked up the chair they charged my account for $ 368.04!! First I have never had to pay anything when doing a warranty exchange and second NO ONE ever told me that is how they process an exchange and last but not least I never authorized a charge to my debit card!! I have called 4 times now to try and get my money back and I am being told no because they are trying to say that no one picked up the chair and it has not gone back to the warehouse. I have spoken with supervisors still nothing. I have filed a complaint with the BBB. I have had to call my bank and file a dispute for an unauthorized charge which they have had to cancel my debit card so the only way I have access to my account is to go to the bank which is not easy with the way I work. I have also sent in a complaint email which I doubt will do any good at all. I am filling this out and I will be putting this information on my face book and anywhere else that I can tell everyone about what is going on. "

Rating 2/10

"Absolutely the most atrocious customer service I have ever dealt with. I bought two book cases online with one hour in store pick up items in stock. I call three hours later to ask about my order. The gentleman I spoke with told me he was backed up on orders but that mine was next to head on in. I get to the store, wait for 15 minutes in line at the service desk to then be told that my book cases were not in stock. I cancelled the order and the store manager ordered me two book cases and told me they would be delivered to my house in two days between 8am and 5pm. HUGE window for delivery but oh well. Well by 7pm that night still did not have the order. Called, complained will be delivered the next day for sure by 5pm. Nope. Called, complained. WILL DEFINITELY be there first thing in the morning. Nope. Went into the store complained. Still nothing. Wound up getting them after 5 days of waiting and being led on. Check my credit card statements. 20 days after this ordeal and the original order is STILL pending on my credit card. The second order they placed is STILL pending, however, they charged my card a THIRD time 5 days after I placed the order. I have called their corporate help line three times. I was told I would receive a call back in no more than 4 hours for two of the cases. One case never called the other called over 6 hours later. Placed calls the next day about the same thing. Still no call today. It has been 8 hours. The people that DID call back barely spoke English, had very thick accents and kept parroting the same lines over and over to me and finally just hung up on me."

Rating 2/10

"Terrible service and deceptive coupons. I received a coupon supposedly to receive $10 in reward gift card by signing up for their reward program. I went directly to the store and had to stand in line to sign up. After getting to the clerk, another 10 minutes to sign up at their cash register..............not done yet! I had to go online on my phone and open an account. Then after all that I get an error message on the reward certificate. So I was referred to another clerk who tried to get me on line on their computer. We were put on hold and transferred twice. Then AFTER ALL THAT, they said I could not get the $10 reward for 5 weeks!!!!! Ridiculous!!!! "

This review was modified by dfotheringham on November 11 2014 01:53:38 PM

Rating 2/10

"Worst company I have ever dealt with. They ship damaged products and when you ship it back, they refuse to credit your account. I need to go through my credit card company to get a refund. Also, when I reviewed the product, they refused to post."

Rating 2/10

"I purchased a 2-drawer lateral file cabinet through my local Office Depot store. The cabinet was shipped three days later and delivered inside my entrance gate 20 feet from my front door. The package weighed in excess of 150lbs. Nevertheless, my 103lb body was able to inch it towards the front door where I carefully removed the packaging only to learn that it was dented on the top of the right hand side and back. I also noted that it was Made in USA and NOT China, a change for the good? Not so sure when I saw it was damaged. I immediately put the packaging back as I found it and called Office Depot to inform them it was damaged and I needed a replacement. That's when I learned that they do not provide replacements. One has to arrange for the return and some 3-5 days later, my account would be credited but meanwhile I can order another. That's when I learned that Office Depot's customer service call centers are in Asia.

I requested a pick up window of three to four hours for the very next day because it had to be left outside all night and in my absence the next day. After much back and forth on the telephone the call center gave me a confirmation that someone would pick it up between 9:30 am-11:00 am and promised to email confirmation. I never did receive confirmation from Office Depot, but I went ahead and rearranged my meeting schedule and canceled all appointments in the morning the next day. The next day at 12:30 pm, still no pick up. I do believe I was justified in my frustration. I needed to leave for an appointment but I wanted to make sure I received a receipt from the driver having been told that I only had to ask. I at least expected some acknowledgement for the return since there was no return authorization document (which is normal with many big box companies), no instructions given on the packaging for returning merchandise, and no paperwork on the packaging that would indicate it was charged and delivered to me. After further calls around 12:30pm to the local store and the Asian call center, the goods were picked up around 1:45 pm but alas, the driver reminded me he was a contractor of Office Depot and couldn't give a receipt. After several wasted hours of billable time, a completely dead battery on my iPhone from very lengthy back and forth calls with the Asian call center I'm told that's just the way it (Office Depot) works. Office Depot needs to better communicate with its customers and be accommodating. Even Fed-Ex and UPS will give you a three-hour window, Amazon will offer you same day delivery, and Best Buy the same, so to be told Office Depot will pick up a return between 8:30 and 5:00 pm is ludicrous. No one I know is available for an entire day waiting for someone to deliver or pick up goods.
Office Depot needs to re-evaluate its delivery policies, its customer service programs, and accommodate its customers. The time wasted, lost revenue and erroneous information not to mention the frustration of dealing with offshore customer service agents, store clerks who are unable to be pro-active on a customer's behalf, and poor delivery/pick-up scheduling, is more than one should tolerate in this technological age. As it is, I found an alternative source for a comparable product with free inside, upstairs delivery to a closet location. And yes, the entire transaction including delivery was completed in less than 3 hours, as opposed to Office Depot’s 3-5 days for delivery only, and 9-10 days if the goods happen to be damaged and returned. But hey, I'll never have to see the name Office Depot on my credit card ever again. My purchasing days at Office Depot are over.

Rating 2/10

"Absolutely the worst experience I ever had with a company. Ordered a printer and ink form them because Staples is worthless. Figured no one can be as bad at them - well Office Depot has risen to a new low! Order online, item was to be delivered within 3 days. 5 days later still no package. Contact them to find that the package is lost, and they have (wait for it!) NO TRACKING INFO< AND DON"T EVEN KNOW THE NAME OF THE CARRIER DELIVERING IT! It;s not UPS< Fed Ex, or the PO, it's a third party carrier they do not know who! After major hassle, and charging my Paypal account three times, I reorder and they give me a $20 discount, now the printer and ink is coming in two packages. Guess what? Ink does not show on day it's supposed to, and my account is saying that driver can not find my address. After major time on the phone again, find out they again ship it with a third party carrier and have no tracking info. I am forced to talk to idiots in India and the Philippines who speak little english, who argue with me when I want to speak to someone in the US. Still no idea where my packages are, and am being told that they will show tomorrow. I am not waiting with baited breathe for them. BTW, the first packages I am still trying to get credited to my Paypal account. "

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