Ordered 2 xbox bundles on Nov 20th. Delivery notice on OD website said delivery Nov 25th between 830am and 5pm. Waited home all day and finally called them at 630 and they said the item had been discontinued.  
THEY HAD CHARGED MY debit card for the full amount almost 500 and held those funds up for 5 days until I called THEM.  
NO update on website. NO update email. NO phone call from them.  
SECOND time OD did this to me in 2 months.  
No wonder their ratings are so low.  
NEVER AGAIN OD, YOU ARE A HORRIBLE COMPANY.

After shopping Office Depot retail locations for years, I ran across a product that they had online that wasn't offered at my local store. The pricing was great, the free shipping was awesome, and my order arrived in perfect condition! I enjoy shopping at Office Depot retail locations, and will now definitely shop their website more often! I highly recommend them!  

Ordered a desk on 7/31/08. Due to the heaver weight (200lbs), it comes third party shipping. Estimated data was 8/14/08 and I was told that was probably on the long side.  
 
Using both online live chat and the 800-GO-DEPOT number connects you to a call center in a foreign land. They could not tell me the status of my order. All I wanted to know was who the shipper was and the 'PRO' (tracking) number.  
 
8/14/08 came and went. I was told they would submit a resolution request and someone would call me. I never got a call. After a few more calls to the call center, I finally got ahold of another support phone number for the 'business' division. At that point the lady told me the order appeared to have been lost and she would reorder it with deliver in another 2 weeks. This lady called me back later in the day saying she tracked someone down and I would receive the product on 8/20/08. I was told the driver would call either the night before or in the morning. While I did finally receive my order on 8/20, they never called. Luckily I was home.  
 
Another thing about the call center. Before I received my product, which was nearly 3 weeks, I noticed the price went down $60. I called and asked for an adjustment since they offer a price match. I said, 'This is an easy one, your own website has lowered the price'. The incredible response was we dont price match our own prices! After I hung up and called back to speak with someone else, the next person told me sorry but they only price match for 7 days after purchase. I said that my product was not even delivered to me yet so that should not apply. Eventually I got someone who gave be back the $60 (they were too confused to refund the sales tax associated with the $60).  
 
My lesson? Avoid officedepot.com. Their computer systems suck, their outsourced call centers are not helpful, and their delivery is poor.

Ordered an office chair at a highly discounted price and selected in-store pickup to save on shipping. Pickup at store was very easy.

I ordered a item from office Depot on 7/17/08 and the price was great and it was a price mistake. I have ordered many items at a price mistake from various merchants. Usually 1 of 2 things happen, either 1) order gets honored and shipped, or 2) order gets canceled and credit card or payment never charged.  
 
But Office Depot has done something that has never happened to me before. After ordering the chair on 7/17/08 evening, the order status said "Status Shipped by Third Party Delivery 07/21/2008  
08:30 AM - 05:00 PM". It is now 7/25/08 and I have no delivery of anything from Office Depot.  
 
On top of that, they charged my credit card for the order without shipping anything out. I understand that merchants make price mistakes, but charging for their customers for their own price mistakes and without shipping the item out is not acceptable. Simply send me an email telling me that it's canceled and do not charge my card for the item.

Purchased a laptop and extended warranty from Office Depot. 2 years later, had to send the computer off for repair. Repair company, Cyber-Tech (or equipfix) cracked the case and neither Office Depot or Cyber-Tech will repair the computer

Horrible experience!  
Purchased $200 item online on 6/14 with next day delivery. Online status was useless. Immediately said "shipped by 3rd party" delivery date 6/30 8:30am-5:00pm. Called after 5pm on 6/29 to make sure it was on track and I was told by automated service it had been delivered. Agent verified address and other info and said they couldn't do anything and no one there could help. Was told I would recieve a call in 4 "business hours" (meaning by noon the next day). Person called 6/30 and left VM saying that they had no information but would contact the manufacturer and get back to me.  
Called back today 7/1 and while the agent was more helpful the result was the same. "Will recieve call with in 4 business hours". By noon tommarow I expect an answer or a refund.  
 
Will never order online from OfficeDepot again.

Great business services and support, always stocked. Good prices too.

This review was modified by its author, guerreru, on 6/28/08 11:58 PM.

Customer service is terrible! The order was cancelled without sending me an email, even though the status online said it was shipped by 3rd Party and will be delivery the next. Very Disappointed with customer service who couldn't tell me why it was cancelled. Bad Service!!!

My favorite place for office supplies. Excellent product selection, fast delivery the next day. Love that they always have coupons and free gifts.

I came upon this site and the reviews of Office Depot by accident. I had just ordered a laptop from them and was looking for something else. Anyway, after reading the reviews I was really upset and paranoid that I would not receive my order. I just thought I would let you know that I received my order. I didn't receive it next day because I ordered on a Sun. and then Mon. was a holiday. Anyway, the only problem I had was not with Office Depot, but UPS. I had at one point contacted the online customer service and they were very helpful. Just to let you know that I would order from Office Depot again.

No problems whatsoever. Prompt shipment. Only problem is that the receipt/invoice is faxed. Good customer rep.

Ordered tax software with online deal with pick-up in store. A couple of days later, when I drove to the store, they told me the IT dept. made a mistake and the deal was invalid and the order was canceled. They made no effort to contact me to tell me the order was canceled causing me to waste my time and gas for a useless trip. I sent them an email complaining of their poor service. No reply back. Obviously, they don't care about individuals who purchase from them. No problem. There is a Staples and Office Max and BestBuy, etc. in town.

I searched for several months for the laptop I finally settled on. I've shopped at Office Depot in the past but never online. I'm only too tickled with my laptop, no problems with it what so ever. The order process was straight forward, self explanitory even. Very simple process, shipping was fast and affordable. The one thing that was almost a "deal breaker" was the rebate. I don't do rebates. I hate them. You almost never get them, they take forever, manufacturers love for you to forget about them, I myself when it comes to filling them out and jumping through all the hoops to get them submitted I'm just not dedicated enough and half the time never follow through. Then when I do take the time and go through the motions to get my rebates, I'm screwed out of them 65% of the time. So... when I got my rebate within a couple WEEKS I was floored! This has got to be a mistake lol, needless to say I will gladly look to Office Depot again in the future for electronics needs. This was an excellent experience for me.

Ordered a few items on Saturday. The first oddity was that the everything indicates that you will be receiving "free next business day delivery" right up until the end at which point it changes to three day delivery. That in itself seems very strange to me given that it would be very easy to code the notification to indicate that free delivery is no longer an option.  
 
The second problem with the order is how they shipped it. For whatever reason they decided to ship it with in-person signature required...for a $50 order. This works fine if you are home when UPS decides to deliver, but if you are not, the only option is to leave work early and to drive the 15 miles each way to pick up your package. OfficeDepot.com staff were extremely unhelpful to the point of disconnecting during he middle of the conversation.  
 
Overall, extremely dissatisfied.

This review was modified by its author, Steven@Jeffery, on 1/14/08 1:32 PM.