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"I ordered a laser printer from Office Depot's website, but quickly realized after ordering that my significant other had already purchased one for me elsewhere. I then submitted a cancellation on the order. The cancellation process went very well and the staff I talked to over chat online were very polite. The only thing was the funds were still deducted from my account and were not deposited back into my account until six days later. I would think that technology would allow for a much more expeditious refund or no charge at all, but that does not seem to have been the case."
"BEWARE ORDERING FROM OFFICE DEPOT!! I ordered a product from Office Depot, however after reading reviews I canceled the order (within hours) of ordering. I was told the product had already been shipped. I refused the product and returned it. I called to check the status of my refund. I was told "a couple of days" after the product was in the warehouse the refund would be issued. Called after a couple of days--told yes the product had been received in warehouse and credit should be received in 5 - 7 business days. THREE WEEKS LATER I called and was told yes by the end of the week I should have the credit. NO CREDIT! Told Representative would call me back to issue the credit, no one called. NOT SURPRISED! I have called and called but here ONE MONTH LATER I am still waiting on my refund!! Can anyone HELP ME? This is not pocket change, I am owed over $500.00!!!!"
This review was modified by Customernomore1 on April 26 2012 11:23:36 AM
"We have been office depot customers for quite some time. We bought 3 chairs and computer desk from this store. We always, always get excellent service and very fast shipping. The desk we bought went on sale after 3 weeks we got it. Customer service issued refund without any problem after one call. We never had any problems with office depot. We would buy again from this store in a future. Thank you for the excellent service. "
"Ordering from Office Depot in order to save $50 on a $250 item was the WORST retail related decision I've made in quite some time. That savings has long been eaten up by the time I've spent and frustration I've encountered dealing with these monkeys. It's certainly the LAST time I'll be shopping with them, and I have a feeling that it's only a matter of time before word of mouth due to dismally poor service with send the entire company packing. To the people at the top: I hope that your large house(s) and frequent vacations can help you forget about the damage you're doing to all those attempting to support your criminal actions. See you in hell."
"Same as many posts I saw, I was extremely disappointed with the services from Office Depot Canada. I ordered a cabinet drawer online. The product came with one missing caster (out of 4). I phoned the same day to request for the missing one. The person answered my phone told me she would send an email to describe what was missing and someone would contact me within 24 hrs. It took 2 days for that person to phone and left me a voicemail to email him. His name was Robert Brown. He said he had sent me an email. Infact, I did not receive any email at all. It was stupid that Robert was asking me to give him more information of what was missing. I phoned back to customer service telling them how frustrated it was for me to keep calling and telling them the same story. They made it sound like it was my fault by double checking my email address and phone #. They also requested my personal cell # (their excuse: so they could connect with me)and I confirmed that the only # I had ever given to them was my cell #. A couple days later, nothing happened and I phoned the customer service again. They told me that they had sent me several emails but did not see my response. They said would send me an email to instruct me how to return the item since they did not have the missing part to replace and they did not the item that is as same as the one I ordered. Well, without asking me what I wanted to do about the item. They commanded me to return it. Since the item I ordered was for my work and I had to go through approvals for it, I told them it would be too much work for me to do so and I did not mind waiting for the missing part when they had it another time. Next day,someone named Alana phoned, left a v/m to ask the same question: "what was missing". I was quite fed up, I phoned and spoke to Canola, requested to speak to the manager how disappointed I was about all of the hassels I've been through. Canola tried and let me know the manager, Alana, would call me within one hour. I phoned them about 1pm. and @ about 2:15pm, someone phoned and let me know had Alana phoned (she never did)and I missed her call (this person mentioned the missed call was about 12:45pm;how stupid, they blamed me for missing the call but gave a time that was even earlier than I put my request in)and requested me to give a specific time for Alana to phone back. I did and then realized that time wouldn't work. I phoned them back and gave another time. Alana ended up phoning me at the first time I gave which I had already told them that it wouldn't work for me anymore. It was more rude that Alana would not leave a voice mail at all (I got to know she phoned when looking at my missed call list). Even though I did explain to them that I could not answer my cell phone due to nature of my work. They had expectation that I had to answer each phone call and blamed me for not receiving it and blamed me for not receiving emails (which they've never sent). At last, Robert Brown did send me an email telling me a whole set of 4 casters were sent to an address (I looked and realized it was my home address). I responded and clarified with them that my order was shipped to my office and this one should be,too. I requested Robert to forward my email to Alana to tell her how disappointed I was since they did not care. Robert emailed back and asked if I received the caster anyways. I responded : no. He then was stupid enough to send me a print screen from the web with info stating that the casters would arrive in 5 days (from the date he communicated with me). He did not mention about whether he would forward my email to his manager, Alana. I don't care anyways since I am exhausted at the end. Alana, Robert and the stupid staff at Office Depot Canada were driving me nuts when I gave them the business. If the item were for my personal use, I would have returned it right away. Anyways, I hope when you read this email, please do not consider ordering any item from Office Depot Canada. You can clarify what I am telling you here is true by calling Office Depot Canada at 1 888-912-8161 and ask for the manager's name. I ordered the item on Feb 2 , 2012 and last email with Robert Brown was on Feb 17. It took me almost 15 days for a missing caster and not receiving it. Goodluck for those that their order items were missing more important part. PROBLEM'S NOT SOLVED!"
"The single worst online buying experience I have ever endured. Still waiting for my refund (14 days later). I ordered a Desk/Hutch Bundle for a great price, and was excited to see that it would be delivered on 2-3-2012 between 8:30 am and 5 pm. After 5 pm I wrote an email asking if they had a way to track shipping (all it showed was "shipped"). Recieved a response that they had forwarded it to the distribution center. The Next morning I called to see if I could get clarification on delivery time. I was told I would have to contact the manufacturer. I called back and was told I would have to contact the delivery company, but that it should be there because they deliver on saturdays too. Monday morning I call again and am told that the issue has been "escalated" and I would be called with a delivery time that day. End of the day Office Depot calls and says that they are still waiting to hear from their delivery company. Tuesday I cancel the order. I am given a cancellation "request" number. Late afternoon the Delivery company calls to set up a delivery time for FRIDAY. I tell them the order has been cancelled. I receive an email from Office Depot's useless customer service department saying that I do not understand their shipping methods. So it went from the Manufacturer, distributor, delivery service, and finally MY fault. Received an email this morning (2 weeks after the order was placed) to see if I had received my items. Called them and they don't know when I will receive my money (it's the bank's fault now). Different stories each contact, and still no money. DO NOT BUY FROM THESE IDIOTS."
"I purchased a plastic file at your Jantzen Beach store in Portland, Oregon. Your Travis helped me find the right item and was quick and friendly he is a real credit to Office Depot."
"Bought a keyboard, was assured by sales associate # 605257 that when i bought the extended warranty for 13$ that all i would have to do was set up my warranty online or call them. When i asked again to be sure that all i had to do was bring back the keyboard to the store and they would replace it, he ASSURED me thats all i had to do. a few days ago (1-28-12) the "L" key broke off, so i took the keyboard back to office depot. the sales associate told me firmly that no, they dont replace the item there, and that i had to go back online, or call them to have a shipping label sent to my email.. so i could print out a shipping label myself, box up the product myself, and then send it to them back through the mail and wait for the new one to arrive. When i complained about employee #604257 and told them i was quite upset over all this hassle, and could they PLEASE make sure their employees are trained in warranty knowledge, I gave the associate employee number of the person who assured me that i only needed to bring it back to the store, he didnt even write it down, or get a store manage to help me. he just said "NEXT" and that was that. I will NEVER go back to any office depot again,"
"This company is a JOKE. We ordered a cordless mouse online. Unfortunately it did not work with my current corldess keyboard. There were no instructions on how to return it so I went to the local Office Depot Store in Union NJ. I was told by the clerk at the check out counter that they don't accept returns on online orders. I asked to speak to a manager. She refused to come to the counter to speak to me. I have never seen such poor customer service in my life. I can guarantee you that this company will be out of business before the end of 2012, and deservedly so. "
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posted Apr-26-2012 
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posted Apr-14-2012 
![Share](javascript:share_rating({"review_body":"BEWARE ORDERING FROM OFFICE DEPOT!! I ordered a product from Office Depot, however after reading reviews I canceled the order (within hours) of ordering. I was told the product had already been shipped. I refused the product and returned it. I called to check the status of my refund. I was told \u0022a couple of days\u0022 after the product was in the warehouse the refund would be issued. Called after a couple of days--told yes the product had been received in warehouse and credit should be received in 5 - 7 business days. THREE WEEKS LATER I called and was told yes by the end of the week I should have the credit. NO CREDIT! Told Representative would call me back to issue the credit, no one called. NOT SURPRISED! I have called and called but here ONE MONTH LATER I am still waiting on my refund!! Can anyone HELP ME? This is not pocket change, I am owed over $500.00!!!!","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1488517#comment1488517","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"Customernomore1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The order was processed quickly and I received my order within a few days. Was happy with the entire transaction.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1453327#comment1453327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"jenecc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We have been office depot customers for quite some time.<br>We bought 3 chairs and computer desk from this store. We always, always get excellent service and very fast shipping.<br>The desk we bought went on sale after 3 weeks we got it. Customer service issued refund without any problem after one call. We never had any problems with office depot. We would buy again from this store in a future.<br>Thank you for the excellent service.<br>","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1407905#comment1407905","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"rxk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordering from Office Depot in order to save $50 on a $250 item was the WORST retail related decision I\u0027ve made in quite some time. That savings has long been eaten up by the time I\u0027ve spent and frustration I\u0027ve encountered dealing with these monkeys. It\u0027s certainly the LAST time I\u0027ll be shopping with them, and I have a feeling that it\u0027s only a matter of time before word of mouth due to dismally poor service with send the entire company packing. To the people at the top: I hope that your large house(s) and frequent vacations can help you forget about the damage you\u0027re doing to all those attempting to support your criminal actions. See you in hell.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1327225#comment1327225","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"PerryShops","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Same as many posts I saw, I was extremely disappointed with the services from Office Depot Canada. I ordered a cabinet drawer online. The product came with one missing caster (out of 4). I phoned the same day to request for the missing one. The person answered my phone told me she would send an email to describe what was missing and someone would contact me within 24 hrs. It took 2 days for that person to phone and left me a voicemail to email him. His name was Robert Brown. He said he had sent me an email. Infact, I did not receive any email at all. It was stupid that Robert was asking me to give him more information of what was missing. I phoned back to customer service telling them how frustrated it was for me to keep calling and telling them the same story. They made it sound like it was my fault by double checking my email address and phone #. They also requested my personal cell # (their excuse: so they could connect with me)and I confirmed that the only # I had ever given to them was my cell #. A couple days later, nothing happened and I phoned the customer service again. They told me that they had sent me several emails but did not see my response. They said would send me an email to instruct me how to return the item since they did not have the missing part to replace and they did not the item that is as same as the one I ordered. Well, without asking me what I wanted to do about the item. They commanded me to return it. Since the item I ordered was for my work and I had to go through approvals for it, I told them it would be too much work for me to do so and I did not mind waiting for the missing part when they had it another time. Next day,someone named Alana phoned, left a v\/m to ask the same question: \u0022what was missing\u0022. I was quite fed up, I phoned and spoke to Canola, requested to speak to the manager how disappointed I was about all of the hassels I\u0027ve been through. Canola tried and let me know the manager, Alana, would call me within one hour. I phoned them about 1pm. and @ about 2:15pm, someone phoned and let me know had Alana phoned (she never did)and I missed her call (this person mentioned the missed call was about 12:45pm;how stupid, they blamed me for missing the call but gave a time that was even earlier than I put my request in)and requested me to give a specific time for Alana to phone back. I did and then realized that time wouldn\u0027t work. I phoned them back and gave another time. Alana ended up phoning me at the first time I gave which I had already told them that it wouldn\u0027t work for me anymore. It was more rude that Alana would not leave a voice mail at all (I got to know she phoned when looking at my missed call list).<br>Even though I did explain to them that I could not answer my cell phone due to nature of my work. They had expectation that I had to answer each phone call and blamed me for not receiving it and blamed me for not receiving emails (which they\u0027ve never sent). At last, Robert Brown did send me an email telling me a whole set of 4 casters were sent to an address (I looked and realized it was my home address). I responded and clarified with them that my order was shipped to my office and this one should be,too. I requested Robert to forward my email to Alana to tell her how disappointed I was since they did not care. Robert emailed back and asked if I received the caster anyways. I responded : no. He then was stupid enough to send me a print screen from the web with info stating that the casters would arrive in 5 days (from the date he communicated with me). He did not mention about whether he would forward my email to his manager, Alana. I don\u0027t care anyways since I am exhausted at the end. Alana, Robert and the stupid staff at Office Depot Canada were driving me nuts when I gave them the business. If the item were for my personal use, I would have returned it right away. Anyways, I hope when you read this email, please do not consider ordering any item from Office Depot Canada. You can clarify what I am telling you here is true by calling Office Depot Canada at 1 888-912-8161 and ask for the manager\u0027s name. I ordered the item on Feb 2 , 2012 and last email with Robert Brown was on Feb 17. It took me almost 15 days for a missing caster and not receiving it. Goodluck for those that their order items were missing more important part. <br>PROBLEM\u0027S NOT SOLVED!","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1268147#comment1268147","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"worstofficedepot","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The single worst online buying experience I have ever endured. Still waiting for my refund (14 days later). I ordered a Desk\/Hutch Bundle for a great price, and was excited to see that it would be delivered on 2-3-2012 between 8:30 am and 5 pm. After 5 pm I wrote an email asking if they had a way to track shipping (all it showed was \u0022shipped\u0022). Recieved a response that they had forwarded it to the distribution center. The Next morning I called to see if I could get clarification on delivery time. I was told I would have to contact the manufacturer. I called back and was told I would have to contact the delivery company, but that it should be there because they deliver on saturdays too. Monday morning I call again and am told that the issue has been \u0022escalated\u0022 and I would be called with a delivery time that day. End of the day Office Depot calls and says that they are still waiting to hear from their delivery company. Tuesday I cancel the order. I am given a cancellation \u0022request\u0022 number. Late afternoon the Delivery company calls to set up a delivery time for FRIDAY. I tell them the order has been cancelled. I receive an email from Office Depot\u0027s useless customer service department saying that I do not understand their shipping methods. So it went from the Manufacturer, distributor, delivery service, and finally MY fault. Received an email this morning (2 weeks after the order was placed) to see if I had received my items. Called them and they don\u0027t know when I will receive my money (it\u0027s the bank\u0027s fault now). Different stories each contact, and still no money. DO NOT BUY FROM THESE IDIOTS.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1257289#comment1257289","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"haplo42","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a plastic file at your Jantzen Beach store in Portland, Oregon. Your Travis helped me find the right item and was quick and friendly he is a real credit to Office Depot.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1228757#comment1228757","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"MartinSpellman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a keyboard, was assured by sales associate # 605257 that when i bought the extended warranty for 13$ that all i would have to do was set up my warranty online or call them. When i asked again to be sure that all i had to do was bring back the keyboard to the store and they would replace it, he ASSURED me thats all i had to do. a few days ago (1-28-12) the \u0022L\u0022 key broke off, so i took the keyboard back to office depot. the sales associate told me firmly that no, they dont replace the item there, and that i had to go back online, or call them to have a shipping label sent to my email.. so i could print out a shipping label myself, box up the product myself, and then send it to them back through the mail and wait for the new one to arrive. When i complained about employee #604257 and told them i was quite upset over all this hassle, and could they PLEASE make sure their employees are trained in warranty knowledge, I gave the associate employee number of the person who assured me that i only needed to bring it back to the store, he didnt even write it down, or get a store manage to help me. he just said \u0022NEXT\u0022 and that was that. I will NEVER go back to any office depot again,","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1211133#comment1211133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"GFM101","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is a JOKE. We ordered a cordless mouse online. Unfortunately it did not work with my current corldess keyboard. There were no instructions on how to return it so I went to the local Office Depot Store in Union NJ. I was told by the clerk at the check out counter that they don\u0027t accept returns on online orders. I asked to speak to a manager. She refused to come to the counter to speak to me. I have never seen such poor customer service in my life. I can guarantee you that this company will be out of business before the end of 2012, and deservedly so. ","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/1149085#comment1149085","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"mmontuoro","rating":"1"}, "single");){kind=link}
"I ordered a laser printer from Office Depot's website, but quickly realized after ordering that my significant other had already purchased one for me elsewhere. I then submitted a cancellation on the order. The cancellation process went very well and the staff I talked to over chat online were very polite. The only thing was the funds were still deducted from my account and were not deposited back into my account until six days later. I would think that technology would allow for a much more expeditious refund or no charge at all, but that does not seem to have been the case."