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Store Rating and Reviews O.E. PARTS H.Q. / OE Parts Headquarters

Homepage: http://oehq.com/
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.84 / 10
Six-Month Reviews: 41
Lifetime Reviews: 44

   


Lifetime Rating: 8.92 / 10
All Stores Avg.: 8.07
6.69 Pricing of Products and Services
8.54 Likelihood of Future Purchases
8.17 Shipping and Packaging
8.66 Customer Service
5.83 Return or Replacement
Show Reviews Read all 44 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
10805 Sunset Office Dr  
St Louis Mo
customer support email:
customerservice@oehq.com
phone:
877-727-8725
customer support:
business hours (est):
8:00am - 5:00pm CDT Mon-Fri  
Closed Sat-Sun

FAX: 314-729-9846


O.E. PARTS H.Q. / OE Parts Headquarters Advertisement
 O.E. PARTS H.Q. / OE Parts Headquarters Customer Reviews
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Reviews 1 - 15 of 43
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Very Satisfied
Reviewer: stangeba
Click Here to See the Profile for stangeba

6/29/09 6:48 PM
Parts came quickly and were correct.  
Web site look up is very good with a few errors like items only found in newer cars loaded when I looked for 1971 Chevy. Will return.

Very Dissatisfied
Reviewer: jessegorilla
Click Here to See the Profile for jessegorilla

6/29/09 1:03 PM
I ordered a rear windshield wiper blade 3 weeks ago from oehq.com and still have not received it. Their site still says no tracking information is available, and I emailed then twice to check on the status and have not gotten any response. My credit card was charged after I placed the order and I am disputing the charge with my credit card. These people are CROOKS, AVOID AT ALL COSTS!!!

This review was modified by its author, jessegorilla, on 6/29/09 11:35 PM.

Very Satisfied
Reviewer: delgadoj
Click Here to See the Profile for delgadoj

6/24/09 9:06 AM
Excellent service. Website easy to scroll through. Immediate shipment, great price. Will be coming back for all parts need.

Very Satisfied
Reviewer: bella50
Click Here to See the Profile for bella50

6/23/09 10:15 AM
Excellent communication, service, packaging and delivery!  
 
Thank you.  
 

Somewhat Satisfied
Reviewer: gradous
Click Here to See the Profile for gradous

6/20/09 4:41 PM
The part arrived very quickly! It seems to be exactly what I ordered. Too bad it was an electrical part so it cannot be returned. Either the part failed right away or the computer is kaput, I will have to spend some more time trouble shooting. I will definitely order from this vendor again.

Very Dissatisfied
Reviewer: cmaryo
Click Here to See the Profile for cmaryo

6/17/09 7:29 AM
I ordered a rear windshield wiper blade part#ACD8-318. I got the right part number but the blade was for the FRONT windshield. My email receipt even said it was for the rear window. You labeled this part for the rear window wiper blade. I already ordered the part from somewhere else and will keep the wiper blade that you sent me for a spare. also, the shipping cost is almost as much as the item. I do NOT think that I will order anything from you in the near future. Thanks anyways.

Very Satisfied
Reviewer: colbsundevil
Click Here to See the Profile for colbsundevil

6/10/09 12:11 PM
Very, very good price and the order arrived when they said it would. There was a little problem with tracking my order on the website but after contacting them a UPS tracking number was provided. Great business, thanks!

Very Satisfied
Reviewer: rktsrnchr
Click Here to See the Profile for rktsrnchr

6/9/09 5:03 PM
service was great parts were right and they were shipped quickly, we will use them again and soon.

Very Dissatisfied
Reviewer: razberrys
Click Here to See the Profile for razberrys

6/8/09 10:42 AM
This part would not fit my car, even though the website said it was for my make and model. I paid $6 for shipping, which is not refundable. It would cost more to ship it back. It was a small part, so sending it back for a refund would cost me almost as much in shipping as it did to buy the part in the first place. I am extremely dissatisfied.

Neither Satisfied Nor Dissatisfied
Reviewer: loter01
Click Here to See the Profile for loter01

6/4/09 1:33 PM
Not happy. Order arrived at Fort Worth Ups Depot  
on 5/29/2009 at 4:38 AM and shows out for delivery  
but I have not received it. Tracking Number  
1Z4865860343570232. UPS said only the sender  
can iniate an investigation. Please help.

Very Satisfied
Reviewer: MRausch82
Click Here to See the Profile for MRausch82

6/3/09 2:16 PM
Super fast shipping, excellent prices. I will certainly buy from OEHQ again!

Very Satisfied
Reviewer: kidtc77
Click Here to See the Profile for kidtc77

6/1/09 12:24 PM
This is a good place to find what I need for a car that is difficult to find parts for. The price was good although the shipping cost was a little high as well as the delivery time was a bit off but all in all not bad.

Somewhat Satisfied
Reviewer: tompub
Click Here to See the Profile for tompub

5/31/09 9:12 AM
Received item in excellent condition, well packaged, but it took two weeks to arrive even though it was shipped UPS and the shipping cost was 40 percent more than the part cost. Technology enables us to order almost anything on line,pay for it instantly but transportation takes the lustre off the whole process. My experience with OE Parts however, was trouble free

Very Satisfied
Reviewer: Hillyardfarm
Click Here to See the Profile for Hillyardfarm

5/30/09 8:23 AM
Prompt service/shipment - customer service responsive when notified that the wrong part was shipped - received new part within 3 days. Will order again in the future.

Very Satisfied
Reviewer: Texaner
Click Here to See the Profile for Texaner

5/27/09 11:53 AM
One of the best gm parts specialist of the world - I am Walter from austria and I love us cars...  
Tank you for your help !

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