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oehq.com/

Automotive

Rating 7.89/10 348 reviews
7.89/100 (6-month rating)
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O.E. PARTS H.Q. / OE Parts Headquarters is not a merchant member
O.E. PARTS H.Q. / OE Parts Headquarters currently does NOT actively participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Claim your page!
 

All Customer Reviews (348)

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Rating 8/10 4/5
modified review posted Jan-23-2012

"I paid for 2 day air shipping because i was told that the parts were in stock. i did this so i could install the parts by the weekend. instead the parts did not get shipped out for 2 days and my package did not come until 01/09/2012. The Company made whole for the shipping that i paid for.. Thank You Very Much. :)"

Rating 2/10 1/5
modified review posted Jan-11-2012

"Where do start. They sent the wrong parts. It took three days and three phone calls for them to just email me a return recept. I sent the parts back with the agreement that the correct parts would just be returned ASAP. Almost a month, two emails, none of which were responded to, and a phone call later they finally refunded my money. NEVER AGAIN!"

Rating 6/10 3/5
modified review posted Dec-14-2011

"The web site, ordering process and shipping was painless. My only primary complaint is the side mirror I ordered had a plastic trim piece whose fastener tangs were broken. Shipping did not break them, so it is obvious quality control is not what it should be."

Rating 6/10 3/5
modified review posted Dec-13-2011

"They use the wrong photo representing the product.
Promissed to call me back and never did... "I"
had to call them!!!"

Rating 10/10 5/5
modified review posted Dec-09-2011

"good service,and parts for the money...................................................."

Rating 8/10 4/5
modified review posted Dec-05-2011

"OE customer service was friendly and accomodating. The parts were ordered Monday morning and with 3 day shipping, arrived Friday afternoon . O.E. Parts is alittle higher than a competitor where I got most of my parts and shipping is alot more expensive. The competitor's parts was cheaper, free shipping and also had my parts, which I also ordered Monday, to me Tuesday afternoon for a $10 overnight shipping. O.E. Parts are reasonably priced and had a good selection of quality parts. I would use them again in the future."

Rating 10/10 5/5
modified review posted Dec-03-2011

"I bought 7 or 8 parts on the 26th. I have not received any shipping notifications, but did receive one of the parts by UPS. The email I received after the purchase said I would receive shipping confirmation but I have not heard anything. I called once and left a message and even faxed my invoice without a response. When I made the purchade I used a coupon code that stated 5% off and free shipping. I did not get the free shipping. I emailed with out a repsonse. The fact of the matter is they have decent to great prices on there GM parts. As long as I receive all of my parts in a timely manner I will over look their customer serivce and lack of response time. Their website should update shipping information on individual parts like Summitracing or advance auto.

update 12/08/11- I received the rest of my parts today. They were well packaged. I sent oehq an email asking about the rest of my parts. They responded quickly. No so much by phone. I dont want to be overly critical. They did deliver all of my parts in a timeley manner, just no shipping notification. I added some more stars because they came through in the end, Good job!"

Rating 8/10 4/5
modified review posted Nov-27-2011

"satisfied gooddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd!!!"

Rating 10/10 5/5
modified review posted Nov-21-2011

"They sent the right part. It came on time and worked great. No complaints."

Rating 10/10 5/5
modified review posted Nov-18-2011

"VERY good service, FAST, accurate, as described. Thank You!!"

 
 
 

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