5/5

posted Feb-19-2013

"After using this computer for a few months I'd like to thank you guys. This computer is everything I hoped it would be. Everything runs fast and I haven't had a single problem with it. I haven't found a game I cant run on maxed out graphics and its perfect for handling multiple programs at once like photoshop and video editing. The whole experience with you guys was great especially having direct contact with somebody working on my machine. I've never had an ordering experience like it. My only complaint was the length of time it took only because the ship date kept getting pushed back. Other than that it was amazing. You guys answered every question I sent. The whole experience was great. While this computer will definitely last me awhile, I will definitely turn to you guys the next time I'm due for an upgrade.
"

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1/5

posted Feb-16-2013

"Terrible, I bought a PC 1 year ago and they forgot to install the lights and the shipping got delayed. When I finally got the lights installed it had issues freezing, sent it in multiple times and now 1 year later they are still working to resolve this issue. I paid $3000 for a PC that can't run a YouTube video without freezing up.

EDIT: They are making a good faith effort to fix the freezing problem and while its a difficult problem to fix and troubleshoot, there are other problems like the lights not being installed that i paid for and also now the unit has overheating problems (I have to turn off the overclocking that I paid extra for) and also has bad RAM. Even though they are working to resolve everything, I didn't pay $3000 for a brand new gaming computer so I could troubleshoot it for a year and still not have it work correctly. I have higher expectations as a customer. If I buy a new product I expect it to work with little to no issues."

This review was modified by QuadLazer on February 19 2013 06:17:10 AM

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5/5

posted Feb-02-2013

"Having been a gamer longer than a 3D artist, I limited myself with my equipment. With one phone call to Origin PC's sales department, I learned more about what I was trying to do than in almost a year of 3D work! The outstanding customer service was only enhanced by the truly fair prices. This is an experience I will never forget. I am proud to be a member of the Origin family. Now and forever!"

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2/5

posted Jan-07-2013

"SssOoOoO.......

I ordered my EON17-S on 11-06-2012, but there was a payment issue with my credit card. Due to it was large amount of money being charged, that delayed the order until 11-09-2012. There was a small issue with the RAM at first, they didnt have the right amount that I wanted. Which was 4x4 for 16BG of RAM. They were backordered. So instead they switched it to 2x8, I was fine with the change. My computer was shipped until 11-31-2012 and didnt get to my house until the 12-11-2012. I didnt even go into work I was so excited! Opened it up was one of the best looking laptops I've ever seen, good quality, everything I expected. Turned it on played with it, fixed some settings on windows 8. Everything was great! I started downloading Star Wars The Old Republic, to see how the graphics would hold up. I logged in everything was fine, until 3 minutes into the game. I crashed. Blue Screened. Powered down my whole computer. I turned down the graphics down a bit. Crashed. Blue Screened. Power down. I turned down all the graphics. Crashed. Blue Screened. Power down. Ran it in adminstrator. Crashed, blue screened, power down. I tried everything before I called OriginPC. I was on the phone with them almost 2 hours. Crashed, blue screened, power down every time while playing SWTOR. They suggested I call Bioware which is SWTOR tech support. I was on the phone with them 3 hours and 15 minutes. (I laugh now but at that time I was MEGA mad) They had some good pointers but nothing that helped the problem. I emailed OriginPC what Bioware had to say, and they were unable to use the solution. They then said I had to send it in, it's now 12-12-2012 and I have to send in my brand new computer back. At this point Im so frustrated because no one seems to know whats going on. Origins customer service is amazing one of the reasons why Ive been so patient with them. I sent it back 12-13-2012 they received it the 12-21-2011. But didnt actually start working on it until the 12-27-2012, most likely due to the holidays. After getting the run around for a couple of days they finally told me the diagnose. I BAD STICK OF RAM. They thought maybe it was damaged during shipping, but it was the actual RAM that was faulty. They didnt have the courtesy to inform me what was wrong until I called twice and emailed them. They extended my 45 day warranty and gave me expidited shipping for my troubles. My system was shipped 01-02-2012 and will arrive 01-09-2012. Expedited shipping should of been two day shipping according to OriginPC Customer Service Rep. But the engeneering floor made a mistake and sent it standard group shipping. In my honest opinion OriginPC is just overpriced customer service. I could of payed less price for a similar system without all the headache. I researched so many different brands, prices, reviews, customer service reviews, magazines. I came to the conclusion OriginPC would be good for me. Im just extremely dissapointed all this happened.

Make up your mind about Origin on your own, this is just my experience.

Would I buy another OriginPC. No.
Would I recommend a friend. No."

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5/5

posted Dec-04-2012

"Prior to ordering my Origin PC, I asked several questions about the system and received quick and courteous replies with no high-pressure sales tactics. Upon ordering, Bryant, my Origin customer service rep, contacted me to ask some preferences for system set-up, as well as to help make sure everything went smoothly with order processing.

When my PC arrived, everything was set up exactly as ordered and requested, and their wooden shipping crate with foam inserts protected it very well in transit. It worked perfectly right out of the box with no problems, and I appreciated the fact that the most recent Windows Updates available at the time had already been applied. It was also great to see that the only software installed besides the OS was that which was related to installing the various system components.

I am impressed with Origin’s build quality and customer service and would definitely order from them again in the future and recommend their systems to others."

This review was modified by BrandonT on December 04 2012 08:40:51 PM

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5/5

posted Dec-03-2012

"From the start, the support from Origin has been great, keeping me up to date with any developments, and going through with me the steps I needed to follow when I had issues with payment. The whole process was entirely stress-free, So much better than any other company I've ordered with. 10/10 for the support throughout, and many thanks.

For the actual product, the EON17-S, it's even better than expected. It arrived in a cool crate, full with the goodies I'd ordered, and exciting simply in itself. The sleek style of the actual laptop is beautiful, and something I'll proudly have on display for anyone to see. Now when it comes to what I actually brought it for, running high-req software, such as games, it runs more smoothly than anything I've had in the past, even with the highest requirement games I have at hand, all the while running multiple programs in the background. On top of this, even after over a month of persistent use, not once have I experienced a crash, freeze or anything I could find fault in with my usage, which honestly I find amazing with my experiences in the past with laptops.

The only thing I could potentially consider as anything but perfect is the fingerprint reader, which struggles to read my print a lot of the time, but even this I put down to the fact my fingers are often being worn and cut due to my profession.

Overall, I still give this a product, along with the support for it, a 10/10, as honestly I couldn't have asked for more in the whole experience."

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5/5

posted Nov-16-2012

"I'm at work right now so I can't make this too in-depth but I've owned my EON17-S for about a month now and wanted to write a quick review.

Here are the main specs (off the top of my head):

i7 2.6ghz
16GB 1866MHz Corsair Vengeance RAM
NVidia GTX 680M
Samsung 256gb 830SSD
750GB 2nd Mechanical Drive
Intel Wireless 6300 Ultimate-N

This laptop is a BEAST! I love how quickly it boots up - no need for Sleep mode, shutting down and booting back up is so quick I don't mind waiting a few extra seconds. I've got Windows & my games installed on the SSD and all my documents and backup files on the 750gb mechanical. Games boot up VERY fast with the SSD! Steam loads quick as well.

As for in-game performance, I couldn't ask for anything better. I can proudly max all my settings in Borderlands 2 and Diablo 3 (yes, I was one of the few who enjoyed D3) without going over 80C. Surprisingly, the CPU gets hotter than the GFX card most of the time. Hottest I've seen one of the CPU cores reach is 89C while playing Borderlands 2 with everything maxxed out. Hottest I've seen the 680M is about 79C.

It felt really good when my buddy's brand new MSI laptop crashed using all max settings in Diablo 3 while mine handled it with no problem. He has a GTX 675M.

As for the look and feel, I definitely like the professional style of Origin. It doesn't look like a gaming laptop - it looks serious. More like a secret agent laptop or something out of The Matrix If I have time over the weekend, I'll upload some pictures.

And finally, the support was AWESOME. Origin took a little longer than expected but made it up to me with MORE than expected. They had fast responses and solutions to every problem and gave me some bonus goodies for going past the estimated ship date. I highly doubt any other company would have done this so professionally & willingly.

If you're interested in my tech background, I am currently 23 years old and built my first desktop at age 14 (Pentium4 with an ATI Radeon 9700 Pro). I built a second desktop in 2008 (i7 920 with Radeon 4870X2) which lasted several years, but definitely not as long as it should have. It was mainly my fault for moving it around so much (back and forth from home to college) and not using proper cooling (should have used liquid with that GFX card).

I was tired of dealing with overheating, replacing parts and lugging around a monster tower. It was always my dream to get a super gaming laptop, but I never had the funds up until this summer/fall when I got my first real salary job. The EON17-S was my first major purchase after saving up my first couple weeks of paychecks and I wouldn't have changed a thing looking back. Now I can travel around to my friends' houses and bring all the gaming power of a desktop with me!

Thank you OriginPC, you helped bring my dreams to reality.
And special thanks to Origin's Erika for being my sales rep! "

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5/5

posted Oct-19-2012

"So to say the least. I had a terrible experience at first. overall they made things right in many ways, I believe they are trying very hard to make strides as any company should.

I appreciate the help of their manager, mainly one by the name of Jamie S. He was very appropriate and addressed all my issues. When he found my computer was broken, he helped me set things right. So my opinion has definitely changed. It may have been the people I was working with were impatient or just didn't have the common courtesy, but overall this company has an extreme amount of potential... And as an entrepreneur myself- i'd like to see it thrive."

This review was modified by ZealX on November 16 2012 07:31:42 PM

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5/5

posted Oct-16-2012

"In the early 2000's, I had purchased a machine from Alienware.

In July of 2012 I was in the market for a new machine. I found several options, including building it myself, but I desired warranty and troubleshooting services so I looked for a custom builder. Dell's acquisition of Alienware seems to have left many with bad experiences with them, and customization options were limited. I read that the pre-Dell executives of Alienware had started a new company and I decided to check them out.

I am sure glad I did.

-Ordering was painless.
-When a problem arose with the initial purchase, it was handled immediately. Props to Bryant.
-It was packaged like we were protecting the crown jewels. A huge wooden crate, custom foam inserts and a reusable protective cover for the PC itself.
-Perfectly clean hardware install, with no wires dangling anywhere in the case.
-Perfectly clean software install. Nothing installed unless you asked for it.
-Hot-swap bays pre-wired to MOBO, no work required to slot some of my drives in.
-All the extra parts from the install, and all product literature was included.
-Neat little folder with Origin apps, wallpapers, etc. already on the machine, but not loaded and already chewing up RAM and CPU cycles.

It's everything the old Alienware was, best summed up by the tag line on the free poster: "A decade of excellence...reborn"

I will be purchasing from Origin again."

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5/5

posted Oct-11-2012

"A great computer and will defiantly do business in the future. "

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5/5

posted Aug-03-2012

"Top notch company. The technical support and sales reps are among the best I have dealt with. My new system arrived just how I ordered it, and right on time. The paint job on the laptop turned out much better then I anticipated. Such professionalism is very rare to find these days. I will get my next laptop from origin. "

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5/5

posted Jul-12-2012

"I don't have much to say about Origin yet, since I just ordered a new pc from them yesterday.

What I can say is that so far their customer service has been great! Hit two numbers on the phone dial pad and you get a real live English speaking saleperson (great if they are of a different nationality too). I just want someone here in the US who speaks English.

The salespeople speak to you as if they could be the man or woman next door. I can tell that they are writing things down or typing on the computer so that they get everything I want correctly.

I went to Alienware's site and configured a pc as close as possible to the one I ordered from Origin. They have to charge sales tax too "not their fault" but they charged almost $800 more for their PC. Also, they are trying to get rid of their stock of Sandy Bridge chips so you won't see them on their site, at least not desktops. You could probably call them and get an Ivy Bridge put in. Ivy Bridge is no big deal, it's not much faster than Sandy Bridge, but at least they should give you a choice online, with respective savings for Sandy Bridge.

I don't have the pc yet so I can't honestly rate the individual questions below. Customer service has been excellent so far, but everyone knows problems can arrise anywhere if there are problems with the order.

I'll come back after I have had my new pc for a while.

I can hardly wait to get my new Origin PC! AND no one asked me to write this review.
"

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5/5

posted Jul-06-2012

"First, the customization options while designing my PC of choice were unbelievably varied and detailed. The ordering process was simple and I was contacted by a customer service representative to keep me informed.

The build took around a month, as I expected since it was overclocked for me and tested thoroughly. Throughout the process I was able to contact Miguel, the customer service representative, and he continually updated me with a detailed progress report.

Upon receiving the PC I was immediately impressed. The crate it was shipped in was made of solid wood and well built. The PC was in perfect condition and upon plugging it in I was simply blown away. The level of craftsmanship and detail that went into the PC were phenomenal. The performance of the PC exceeded my already high expectations."

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5/5

posted Jun-07-2012

"For a long time, I thought Alienware computers were fantastic, but I could only read about them and drool over them online. As I used my old 2002 Dell desktop, I would read of Alienware and long for one. As time passed and I saved up money, I eventually came to the time when I was going to be able to spend money more exorbitantly on just myself as our kids were grown and away.

I was surprised to discover that Alienware was now being sold through Dell, and I had not known about the buyout…I configured a couple of systems, but they didn’t have the individual factor that I recalled, and I wasn’t totally at peace. In late April out of the blue, I had the idea to Google “best custom laptop” and started reading the links. I found your site, and Digital Storm who is out here on the west coast. I also read a lot of notebook and laptop forums, and went pages deep into them reading and sifting for details. It was there that I discovered the whole story about how you guys were the founders of Alienware, and wanted to still make computers like you used to and so you started your new company. I was very intrigued, and so I started reading your site in detail and liked what I saw.

However, I also really liked Digital Storm’s site as well, and as an aside, it was just a bit easier to configure things on…it saves how much the total is as you add or subtract components, all the way through the build. On your site, when you go to Page 2 for accessories, and then try to go back to Page 1 to re-jigger things, it resets what you have back to the starting point. This was mildly irritating when I knew I was buying from Origin, but frankly, it was a pretty big factor in tilting me towards Digital Storm…I got up the next morning resolved to actually call you guys first, and give you a courtesy chance to convince me to buy from you, but I had pretty much decided that Digital Storm would be ok, and as they were on the west coast, geography seemed like a barrier.

Before I called I did a bit more reading and thinking, and then almost didn’t call! What a moron I would have been! I DID call, and was answered by Danny Gonzalez. I told him what I was up to, what I wanted and why, and that I was considering a Digital Storm build as well. Danny was so gracious, knowledgeable and courteous. I actually tried to “bait him” into bad mouthing the competitor…I actually do not like it when someone tries to sell me a product by criticizing the competition, so I figured if he took the bait, it would tell me that he didn’t have confidence in his own product. Well, I was so pleased that he talked good about Digital Storm, and didn’t bad mouth them at all when I asked him to tell me why I should not buy their computer. He then asked me if he could instead tell me what makes Origin PCs so great, and I said sure. I was secretly hoping for this kind of approach. He then proceeded to explain to me why Origin is so great…customer service. He explained how once I am with Origin, I am cared for from there on out. He related stories of people who needed tech support and when they called, the person who built the computer was brought in and knew exactly how to advise the customer for the solution. He talked about how you guys pay the freight both ways for problems or issues, and he said that Origin would not rest until I was completely happy. The only thing he ever said about Digital Storm was that a lot of his current customers were former Digital Storm customers, and that they had come over to Origin for the service.

All of this was good information, but honestly, what I really liked was Danny…his kindness and calmness and expertise. He respected that I was not a novice and knew my way around, but he wasn’t afraid to steer me away from options that were “hi-zoot factor” but not the best use of my money. He listened to what my goals are, and then really helped guide me through. I didn’t feel like he tried to pawn off on me what was overstocked, but really heard the heart of the matter, and was a huge help.

I got off the phone with him, and I was blown away…did some more reading, and found out that Digital Storm and Origin have vastly different approaches to shipping, returns, etc. So then I decided to read all the warranty information on both sites, and qualitative differences showed up fast…

I called my wife and told her that I had decided to go with Origin, and she was surprised because when I left for work I had told her I was giving Origin a courtesy call, and was going to let them give me reasons to go where I thought I wanted to go already. She asked me to tell her what Danny told me, and when I was done, she asked me how my call to DS went…I laughed and told her that I never ever called them! Why should I? Everything I wanted was right there!!! I just knew in my gut this was right.

During the day, Danny and I emailed back and forth different configurations that fit my budget, working and tweaking, and by 4 PM Pacific I was settled, so I called to have one last conversation. Danny was busy in a meeting, so I talked with another guy…Miguel maybe? Can’t recall, but he was equally nice, knowledgeable, and just as firmly resisted one last attempt to bait him! LOL! Never was anything bad said about anyone else…only about who and what Origin is.

I ordered a 17x…the fated one that hit the delays. There was about a 2 week period where I was waiting, and during that time I began to wish I had gone with the 15s chassis…this was what both Danny and the other guy had tried to steer me towards, but I thought I knew what I wanted. I felt it in my gut that they were right, but I had already ordered, didn’t want to be a problem, etc…so I just sucked it up. Besides, I rationalized that this was a desktop replacement, so its beastly size was no problem.

I got an email from Danny like on May 10th, deeply apologetic for how long my 17x would be in production, etc. etc…you know the issues there. And I was HAPPY! I quickly pulled up some of the systems I had been wishing I had gone with, emailed Danny and asked him to call when he had a chance. He called and immediately was concerned for me, apologizing, etc…and I told him I was psyched up and this was working out even better, and as we talked we very quickly had an alternative that is much better than what I was going to try to get. I couldn’t have been happier! I took the extra money that I saved and jacked the processor outta the room, and Danny pulled me back in and said that I should drop to the one just under that and save that money! Yeah, he put money back into my pocket instead of upselling me!! He also gave me free shipping, free Armor crate (what a freaking great crate! My wife said it looked like the Ark of the Covenant was being sent to us! ? ), and a credit for all of my “trouble”, which I was blown away by!

He put a rush on the build, even though I insisted I wasn’t in a rush, as I prefer it done right the first time. He stayed in touch throughout the process, and I was so impressed with him.

When the computer came, I stayed up all night messing with it! I forgot to eat, literally. I have such a feeling of wonder and excitement in my gut. I completely love it. I am amazed at its elegant simplicity. It reminds me of a racecar that looks ordinary and then blows away everyone everywhere. I love how fast the SSD is…I cannot say enough good things about it and I have only had it for 3 days. I have not gamed on it yet, but probably will sometime a little bit…I mostly gamed with the kids when they were at home.

I had an issue with the laptop cooler that I bought from you guys…the port that you plug the USB from the computer into the cooler detached from the cooler and pushed inside the cooler…Bummer! The fans still work fine, but I no longer had the extra SUB docking capacity. Well, I called tech support and told Jacob my problem and told him that my hope was to keep this cooler while they sent out a replacement and then I would send this one back…but if this wasn’t an option I understood. He said that not only was it an option, but that was just how you guys always did things! (Yeah, I read that this was true, but to actually discover it was true…yeah!!). He also said that you paid shipping out to me, and paid shipping for the defective one coming back…so much for geographic barriers! He was so kind and made me feel like I matter.

Hector, I conclude by saying this: every computer I buy from now on for myself will be from you guys. I am hopeful to steer my kids your way when they upgrade, and each and every person I ever find who is considering buying a computer I will do my best to send your way…simply because you are the best..

Please see to it that Danny, Miguel and Jacob all get kudos and rewards, ad assure your partners that your approach and vision is absolutely dead on right on!

Bless you and keep you,

Budd White
"

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5/5

posted May-08-2012

"I'll keep this short. I use this machine for creating 3D animations in my 2-person studio. It has been a joy to use, and still doing great a year later. The customization experience and customer service were great! Worth every penny. I got exactly what I needed and I can get my work done faster. "

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