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"Update: I think they have resolved this successfully. Time will tell!"
"First, the good. Their proportions are respectable for their pricing. Some items are great as well. Some are just really bad and how do you know when that is going to happen? Toasted coconut that is almost burnt. One order of pumpkin seeds that have so much salt you almost go into shock and I love salt. I complained and was told they are normal. I complained again and was told to order the ones with regular salt not the extreme salt. I have this in writing! If they have extreme salt than why not say that on the web site!!??!! I saw pumpkin seeds in the shell so I ordered, who knew they were extreme salt and not normal?There are so many businesses' that do not argue with you when you are unhappy, why do business with one that does? After first telling me the salt was normal and then telling me it was extreme salt, then arguing with me about how the wording on the product is misleading I was credited $5 but I had to pay another $10 in shipping to get the order where the $5 was taken off?!?!? Never again for me or anyone I know. In fairness I will point out that their shelled pumpkins seeds are great and their diced coconut is also great. I also really like their resealable and colorful bags. I am sure they have other great items but not worth the crap shoot to me and I do not like retailers that argue with me when I am not happy. Especially when it is just one $5 item from an order, just replace it and ship it for free and keep me happy."
" Perhaps the most overhyped company in the U.S. Lots of rah rah then phone banks of minimum wage people taking orders. Twice in a row, that is two years running they have shipped me fruit pectin that was just BUNK. There is no recourse with these rat sellers. They make you pay return shipping and hand out a line of B.S. about " quote"other people use it. So don& buy the lousy weak pectin from these frauds. Besides they include a bag of over sulphered nuts with each order, big whoop. We throw the lousy preserves away as they stink of sulpher. These folks run a racket, beware..."
"This is my second order from http://nuts.com. While the first order I placed came the next day ( NJ to NJ shipping) this order is now on day 7 (5 business days). Called the customer service and while very apologetic they are not helpful at all, saying they need to verify the package is lost in USPS system. They refused to cancel my order and ship out a replacement order. Very frustrated! Will find another source to buy dried fruit"
"Terrible customer service. I ordered two bags of organic cacao beans. They were terrible. They are nothing like what is advertised on the web site. They were wet, bad tasting and impossible to peel. When I called customer service I was first offered to send them back at my expense then after a long discussion I was honered store credit . I insisted to get a refund. It took 30 minutes discussion with several people to convenience them that the product is bad. Finally the refund was accepted but I haven't received an email confirmation yet. I am an old customer of nuts.com. (it used to be nutsonline.com) It seems like they also changed quality of their products and customer service when they changed their domain name. I googled reviews and saw that they indeed have terrible reviews. I am not going to order from them than again."
"I placed my order late on Wednesday night, and with their regular delivery it arrived on my doorstep by 9:37 AM on Friday. "
"I placed an order with nuts.com - they shipped me two orders. When I phoned they told me they not only shipped two orders, but they had charged me for two orders. They said to clear the matter I would have to print out a label, send back one of the boxes via UPS, and they would then release the funds. The box of nuts was too large to fit in a UPS box - so I had to make a special five mile trip to the nearest UPS store to ship them back. At no point did nuts.com offer any real apology, or any recompense for the inconvenience. I shall be finding a new on-line merchant for nuts."
"I've ordered merchandise (almost always candy) from Nuts.com over the past couple of years, and have been completely satisfied without exception with the product quality, customer service, and speed of delivery. It was a pleasure each time I ordered, knowing that the transaction efficiency would be far above average. Most of my orders were for business associates and friends, but I couldn't resist buying some items--usually black licorice--for myself. Though I live in a major metro area, Washington, DC, many of the items that I wanted to order were not available in the city. The huge selection of high-quality products on Nuts.com allowed me to order just what I wanted for myself and others. Deliveries are lightning fast; in a couple cases I sent ordered items in the evening and the packages arrived the next morning! Just incredible. In terms of customer service, it's very gratifying to get an almost immediate and personal response from someone in the Nuts.com family when I have a question or comment. Really great responsiveness. Of all the online vendors that I've used, Nuts.com is the only one that can rate a 5.0 on my scale. Bravo! -Kevin"
"TERRIBLE. I ordered multiple bags of dried fruit (bananas, apples, pears) and every bag was stale, or had ZERO taste at all. The bananas tasted like chalk. I emailed the company about the quality of the products and had no response at all from them. I ended up throwing every single bag away, as I was not going to waste another dollar shipping it back to them. I will never buy from them again - and don't recommend them to anyone else."
"I have placed a couple orders with nuts.com back when they were nutstoyou and had fair experiences with them untill I had an issue about shipping. Customer service was horrible. They gave me excuse after excuse as to why the shipping was so high. I just recently got an e-mail from them regarding a free product with an order of $25 or more. I followed the instructions to the T but the "free" item shows up as $6.99. I tried contacting them leaving several messages over a span of 3 days and still no response. They have lots of items but their customer service SUCKS and does their shipping costs."
"Had a phenomenal experience with the selection, purchase, and enjoyment of their products!!! "
"Placed an order for Marcona almonds...no problem. Order received, money taken from account and order shipped. Email sent saying order had been delivered but no, it had not. Contacted nuts.com who said they would "look into it with Fedex". I understand things happen so I waited, and waited, and waited. Not until I contacted them again did I learn they had found nothing. They offered to send another order but that was mute since the occasion I needed them for had passed. 2nd order was "sent" with no tracking number, etc. So again I waited,and waited, and waited. Nothing. Contacted again and received a response of "Sure, we'll refund your money". Yes, they did that but that's not why I tried to do business in the first place. Poor customer service, not sure about the product. Never received it. Looking for another source"
"I just placed a order for Nuts.com,, I must say there the best ever!! fast shipping, cute bags that there products are in. So very fresh! And if you have any questions thee on it! Plan on getting all I need from them from now on.. I give them a five star!!!!"
"I discovered this site when looking for dried fruit. I found the fruit and so much more! They have everything you could ever want. From all of the baking mixes and spices my mom needs to all of the candy and chocolate my sister and I can imagine. They ship really fast and even take PayPal."
"I ordered online from nuts.com they substituted without notifying me. The item I received actually ended up being a poison! I ended up in the hospital fighting for my life."