Health, Fitness, Beauty
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"Ordered 4 items got 3. Contacted them, they checked their inventory and said it was OK.I'm out $33.00. Will never order again!"
““Hi,I am sorry to hear you are not happy with the service you received. I was able to take a look at your order and a refund has been processed for the product you did not receive. I apologize for any inconvenience this may have caused and if there is anything that I can do please contact me at email@example.com.Regards,Paula L.Customer Support””
"Not happy at all with the service I received. I had an issue with an order that customer service failed to respond to untill well after it shipped (I emailed them immediately after placing the order). Basically a promotion (BOGO item) was removed AFTER completing checkout and I had no recourse. The only reason I was on the site to begin with was because of a groupon I purchased; I should have done my research. I will not shop at nutrasource again, their prices are simply not competitive."
“Hi,I am sorry to hear you are not happy with the service you received. I was able to take a look at your order and unfortunately the groupon promotion is not compatible with any other available promotions, so once you entered your groupon code any other promotions on your order would have been removed. I apologize for any inconvenience this may have caused and if there is anything that I can do please contact me at firstname.lastname@example.org.Regards,Paula L.Customer Support”
"I can't speak for all these bad reviews, but my experiences have been quite pleasant. I ordered the Testosterone booster, cause it was the cheapest on the market and it shipped in 4 business days. I'm happy with the product and my wife is even happier. The Daily Deals and email coupons have kept me coming back. I'm new to the Health and Fitness market, but Nutrasource is my go to supplement store."
"Nutrasource has been a great place to get all of my vitamins and supplements. In my dealings with customer service (not negative - just called to get product recommendations/advice) I've found that the company is run by a tight-knit group of really good people.The prices on the site are crazy cheap, and the products themselves are as high quality (if not better) than what you'd pay 3x more for on a different site or at a place like GNC.They've found a customer for life."
"Nutrasource has a huge selection of supplements and vitamins to choose from. I used to shop at whole foods for my vitamins, but you can't beat nutrasources prices."
"Hi i actually ordered an item from nutrasource thursdsy and hav yet to receive it it said shipped on tracking but didnt kno how long it was going to take to get to me i figured it would say where it was right now but status is jus shipped it says, my email is email@example.com if u can email me back thanks, Amy!!!"
"I've ordered from Nutrasource twice. Happy with both orders and I like the Daily Deals."
"I ordered 4 bottles of Green Coffee Bean Extract, and despite all the claims, I have not lost one pound or even a quarter inch of fat around my waistline! I'm still taking it (currently on the 3rd of the 4 bottles), still hoping it will help me lose weight/belly fat as claimed, but I doubt it can.I'm not terribly overweight, just 10-15 pounds, but it's all around the middle, and I really hoped this product would work. No such luck; it was a total waste of money -- which I can't even get back because it's been over 60 days. I can't say anything about Nutrasource as a whole, but I certainly can't recommend this particular product."
"I received the wrong item that took 20 days to get to me. I figure about 10-12 days in transit, which leaves ~8 days that my order was being processed and you still got it wrong. Which is fine. Mistakes happen, but then I don't get a single response to multiple e-mails I sent about how to rectify the order. Please get a handle on your supply chain and operations people. Also, maybe get customer service to respond to e-mails. Even a generic form letter, which costs your very little, helps customers know you sympathize with their situation."
“Hi,I sincerely apologize on behalf of our nutrasource.com team, for the delay in response and shipment of your order. I am very sorry to hear you have received the wrong product after waiting for so long. Please be aware that all of these issues are curretnly being addressed. The delay in shipment was due to the groupon campaign that we launched. We had a rapid increase in orders and customer inquiries. We have since brought on additional staff to avoid this from happening again. Thank you for providing your order number with this post. I was able to pull up your account and have been able to reply to your email. Please contact me at firstname.lastname@example.org or respond to the email recently sent and I will be more than happy to further assist you.Regards,Paula L.Customer Support”
"Because of the other reviews I read about Nutrasource.com, I almost didn't shop with them. I couldn't find a lower price, so I gave them a shot. I'm GLAD I did! Not only did they have a great price, but the transaction was flawless, I got a discount, and shipping was really quick! I would definitely buy from them again. I'm more than satisfied."
"Nutrasource is Garbage its been 3 weeks still hasn't shipped even though everything said in stock. i have sent 4 emails over the last 2 weeks without a response. Go elsewhere"
“Hi, I would like to apologize for the delay in response and shipment of your order. We recently launched a groupon campaign that exceeded our expectations. We had a rapid increase in our order volume and customer inquiries. We are working very hard to contact any customers affected in this matter. This is not something that is taken lightly. We also made additions to our staff in the customer support and warehouse departments in attempts to prevent this from happening again. Please contact me at your earliest convenience at PaulaCS@nutrasource.com and I will be more than happy to help you in any way possible.Paula L. Customer ServiceNutrasource.com””
"So this Nutrasource had a sale a few weeks back and their product was featured on the front page of slickdeals.net because it was a good deal. Understandably, they received tons of orders and it including my previous one and it took them weeks to fill it. They apologized and offered me a discount on my next order so I gave them another chance. Boy that was a mistake! I placed my second order on 8/25 and as of 8/29 it still hasnt shipped yet. I called their 800 number to just cancel my order and the rep argued with me that their shipping process takes 3-7 business days but later changed her story telling me I should have the product at my doorstep in 7 business days which is ridiculous since it hasnt shipped yet and ground shipping will take longer than that.This company cant figure out how to ship its products in anything resembling a timely manner. If you want to order your products now and receive them next month then go ahead and do business here."
““Hi, I am sorry to hear that you are dissatisfied with the service that you have received. At nutrasource.com we strive to provide our customers the best customer service possible. This is not something that is taken lightly. Please contact me at your earliest convenience at email@example.com and I will be more than happy to help you in any way possible.Paula L. Customer ServiceNutrasource.com”
"I have ordered from Nutrasource.com twice and have not had any problems. I did get an email saying that my order was in fraud check the first time, but customer service told me everything was okay. I got free shipping and my orders arrived within 7 days. I decided to buy from them because they had a really good promotion for new customers. I got a bunch of free samples as well. Overall a good experience. "
"Good service and got my product cheaper than buying from store...This is my fourth order with them...I have no complaints."
"Terrible Service, Ordered on the 11th and didn't ship til the 25th. Stay away, terrible company to do business with. Packaging is terrible as well. BE WARNED!"
“Hello,We are very sorry that you did not receive your order in the time promised. One of our mission statements internally is to provide our customers the best customer service possible. While this is not an excuse, during the time of your order we had a huge influx of orders that caused back orders of product and a wait directly to the manufacturer which in turned caused your orders such a delay in processing. Please contact me at your earliest convenience at firstname.lastname@example.org and I will be more than happy to help you in any way possible - we would like to resolve this for you. Thanks so much in advance for allowing me to help!Paula L.Customer Servicewww.nutrasource.com 1-800-874-7413"”
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