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notyourmamasknives.com

Sports & Outdoors

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--/100 (6-month rating)
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All Customer Reviews (23)

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Rating 2/10 1/5
modified review posted Sep-16-2011

"i received the wrong product from notyourmamasknives.com.i emailed them the same day i received the product.i placed my order on aust 14th.the order number is 100004619.the order was for a pro tech godfather knife with a black blade and black handle.i received a black handle and silver blade.when i emailed them about the mistake i received a response from a guy named jared.he basically said it would be taken care of and i would receive a rma to have the item returned back to them.the rma came to my email for me to print off, but my issue was that the only way i could avoid a pickup charge from ups was to drive 45 miles to one of the ups stores and drop off my package.i feel this is not right.i should not have to PAY ANYTHING for a mistake that they made.there would be a $13 charge to pick up the package from my house.I sent another email to jared asking if they they please send me another rma with a prepaid authorization to pick up from my home.After this email i heard nothing. i at least deserve a response. even if its to tell me that they refuse to send me a prepaid rma.this is just bad business.THIS SILENCE FROM THIS SELLER IS LIKE GIVING ME A BIG FAT MIDDLE FINGER!!i have checked notyourmamas.com seller feedback on other sites and they have great reviews.but someone there has just written me off because they dont want to be bothered with this situation anymore. i have sent numerous emails to the address listed and not heard anything back after the first couple of replies.i have also called the "customer service line" that is supposedly open m-f 9-5..it just goes to a voicemail that says that they ive priority to voicemails and will answer all of them...not true. whoever gets in touch with them please pass along my request: 1) let me know if and when i will receive a rma that i dont have to pay for the pickup charge. i just want the knife i ordered.this has gone on way to long just because someone is to lazy to respond back to their customers. THEY NEED TO RESPOND AND FIX THIS..

"

Rating 10/10 5/5
modified review posted May-23-2011

"I ordered Wednesday, they shipped Thursday and immediately sent me the tracking info. Item arrived Monday in perfect condition. Perfect transaction."

Rating 10/10 5/5
modified review posted Feb-22-2011

"By far the best customer service I have ever had, they make sure they make there customers are happy and taken care of. I plan on ordering more from them. "

modified review This review was modified by greeneyewombat on February 22 2011 09:06:05 AM
Rating 10/10 5/5
modified review posted Jan-14-2011

"ABOVE AND BEYOND! I have received nothing but the best customer service, speed of delivery, and advice from Not Your Mama's Knives. It's a rare thing to be able to call a company and speak to knowledgable, friendly staff who will spend time with you and help with a purchase. This was my second purchase and everything went perfectly. I am 100% positive that if I were not happy, my issues would be resolved quickly and professionally. I will continue to do business with and recommend, Not Your Mama's Knives. Trust me...call them FIRST! "

Rating 10/10 5/5
modified review posted Sep-21-2010

"Very fast service, shipping, great items"

No Avatar
California
Rating 10/10 5/5
modified review posted Sep-02-2010

"I'm very happy with this retailer. I ordered on August 30th, the order was processed by Sept. 1 and I received it by Sept. 2. The order was packed well and the items arrived in perfect condition. I ordered a condor knife and machete and am very pleased with the quality. I would definitely shop with this retailer again."

Rating 10/10 5/5
modified review posted Aug-20-2010

"Ordered a Bradley Cutlery Kimura III on August 14 (Friday) and received it on the 20th. Item was shipped on 16th, Monday (shipment policy states they don't ship on weekends), and was emailed a tracking# same day.
Had no problems; service/speed as expected. Great selections of knives and such, but what really sold me was their prices. I would defiantly buy from this company again.

Note: Not sure how they deal with the shipping legality of automatic/gravity knives in certain states; but I didn't have to sign for the package, like some other reviewer stated. Either way, for anybody interested in such items, they need to educate themselves on laws where they reside. They may be tools with good attentions, but also are potential dangerous weapons.
Example: I couldn't buy any gravity/automatic knife longer then 2" in California. It's actually considered a misdemeanor for any person who possesses this kind of item in a vehicle or on the person in a public area (California Penal 653K). Legal to own privately though."

Rating 8/10 4/5
modified review posted Feb-25-2010

"I ordered 2 axes from this place. The first was a SOG Fusion. The shipping was next day on this because it came from SOG directly. I was very pleased with this,I just received my second axe which was a Condor Combat Axe. The picture on the website showed a black handle and mine came with a brown handle. I contacted Jake at the company and he quickly helped me solve the problem and I am happy with the order."

modified review This review was modified by JMcNerney21 on February 25 2010 11:23:20 AM
Rating 2/10 1/5
modified review posted Jan-28-2010

"horrible place to order, ordered 2nd day by air shipping, deffinatly did not get my order in 2 days, more like a week, also it required a 21 year old to sign for the package??? it was just a knife, i mean seriously,this also prolonged me getting my package...i will NEVER order from this crappy company again, EVER this place is horrible...and to add this this look at how shitty there customer service is haha i wrote this half a year ago and they respond now, first off ill order from who ever the hell i please. this account is specifically for crappy companies like your self, i have 2, youll never see the other one cause you suck, and second off i never lied about anything, i didnt know you had to be 21 to order an automatic knife so i had no reason to lie, dont blame me you cant do you simple job propertly, and when you say read ALL my reviews theres only 2 you moron, and trust me my math skills are far superior to yours lol i still stand by what i said this company is pathetic"

modified review This review was modified by millymills on June 08 2010 01:03:58 PM
+ Read user comments
modified review posted Jun-08-2010

nymk, Not Your Mama's Knives rep has responded

“2nd Day air was ordered on a Friday night so the item could not ship till Monday. That meant it was delivered the following Wednesday so yes it was more like a week. Math skills are always important when ordering a knife. Also ALL AUTOMATIC knife sales require someone who is 21 to sign for them. Unfortunately you lied to us about your age during checkout or we would not have sold to you in the first place. We would appreciate if you do not order from us in the future. When looking at this review please view his other reviews to show that it is amazing that we received ONE star since all of this customers other reviews he gave ZERO stars.”

Rating 10/10 5/5
modified review posted Jan-05-2010

"Great price, fast shipping, excellent customer service."

 
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