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"Good news first: I have placed a few orders with these guys and have been happy with the online process and the products. They have pretty good quality and great prices. I think that the orders have totaled under $500. Customer service was on the phone within a reasonable amount of time and really tried to help.The bad news is pricing confusion and communication about orders. They sent me an email stating that my order had shipped on July 27, but the tracking info made it clear that it didn't actually ship until July 31, and there was no followup to correct the error in the first email. So did they just lie to make shipping look faster than it was? One item I ordered was priced 50% higher online than was advertised in the catalog and the support folks couldn't change anything at order time so I went ahead and ordered and had to call later to get the refund. I talked to three different reps and they kept suggesting that it was my fault because I was not ordering over the phone! The catalog says nothing about that and, in fact, has the the URL right on the cover! Then they (all three of them at different times) said I had to enter the key code off the catalog, but I DID THAT and it did not change the price. It's annoying that no one would admit that they might have a pricing error. Oh, then one of the other items I had ordered showed up about 50% less online AFTER I ordered. I didn't even want to go there! It was only a few bucks, but another one of their mistakes..."
"I've ordered a few things from Northern before, and it's been a hit and miss proposition.. some things get here fine in good shape, while others are damaged due to poor packaging. My latest gripe... I ordered 2 Rough Neck hose reels which seemed fine coming out of the box. The instructions for assembling was fairly poor, and I've assembled a lot of things over the years. The packaging was missing several bolts, nuts, washers, etc. I had to go to Ace to get what I needed. Then to top it off, using the non-kink hoses I got from Northern (and they do kink) there wasn't enough room for the hose to connect to the drum. I contacted Northern and they said sorry... I go back to Ace and I find a swivel goose-neck hose adapter to make things work properly. Then I find out that the basket gets in the way of the crank for the hose winding. It may be a good hose reel, will find out within the next few weeks how well it works.. but so far, I'm not pleased with all the extra hassle... and I wanted to update my review, which Northern does not allow. This will be my last order from Northern..."
"It's a mixed bag with NT. I have ordered from them with good success many times in the past, but they screwed up my latest order when an expensive Milwaukee power tool arrived damaged. Northern Tool refused the return, said I had to take it up with the manufacturer. Milwaukee was not happy to hear that about Northern Tool, explained that this was a new product line and that Northern Tool had vendor contractual obligations to handle customer returns. Milwaukee copied me on very stern emails to NT, forced them issue me a prepaid UPS return label at NT's expense. Milwaukee stayed in touch with me until Northern Tool sent me the replacement. In all it took 3 weeks to resolve. My favorite tool vendor is now tainted. That's what happens when you stiff your active customers."
"They failed to make a good faith effort to deliver a trailer kit I purchased. They indicated the shipper attempted to contact me - there was absolutely no evidence of that - then returned the product to them because their contact attempt failed. Out of the original $429 charge, with zero shipping and handling charges specified, they only credited my account $203. When I protested they, quite dismissively, indicated that they "do not credit shipping and handling"? The first question of course is 'what shipping and handling charge'? My receipt shows zero.- They failed to complete their end of a purchase agreement wherein they are responsible for delivering to me a product that I in good faith paid for.- They arbitrarily assigned a shipping and handling amount - never documented in the original purchase - and summarily made it my responsibility because they and/or their representative failed to make a delivery.I researched this company and its reputation on the BBB and consumer watchdog websites - and found I am not unique in this experience. It is my recommendation to any consumer that wants a positive experience purchasing a product - Go Elsewhere!"
"STAY AWAY FROM NORTHERN TOOLS ONLINE. THEY WILL TAKE YOUR MONEY, NOT SEND AN ITEM AND THEN DON'T WANT TO REFUND YOU. IF NOT FOR PAYPAL STEPPING IN, I WOULD HAVE BEEN OUT $47.24. PAYPAL REFUNDED ME AND WENT AFTER NORTHERN TOOL."
"18 March 2013On 07 Feb I ordered a generator. After about 2 weeks of waiting to receive the generator, the shipping company called to let me know when it would be delivered. I was excited to get it and on 18 Feb the truck pulled up in front of the house. I went out to meet them and found a crate that was broken and a box on top of the broken crate that was only held together by tape. I rejected the package and it took another 2 weeks to get an email from Northern Tool indicating the generator had been received back to them. I call to confirm the new generator would be shipped out and was told it would go out that day or the next. Frustrated but still excited to get the new generator I waited again. On 15 March I received a letter letting me know that the product was no longer available. No phone call. No help to find another product. No information to let me know what had happened to my money. I called their customer service where they were no help at all, except they did tell me my credit card had been credited back for the purchase. So I got on my credit card account only to find out they did credit back the cost of the generator but not the $142.10 for shipping. I couldn't get back in touch with their customer service until this morning where they had no reason for this, but did credit back the remaining amount.I have never dealt with a company who didn't seem to care about helping their customer find a replacement product when the one ordered was out of stock. No, help whatsoever.If you are order a product on line I would not recommend buying from Northern Tool. "
"Have ordered a few things from Northern Tool over the past month, fairly high dollar stuff. A generator and a contractor truck rack. Contacted customer service for both items, one for a question on the generator and the other because the shipping company lost the contractor rack. Both times the customer service at Northern Tool was very friendly and helpful. I have been very pleased with the service provided by this company. "
"Nightmare Experience, Unfair PracticesI purchased a wood stove for $500 from Northern Tool. My bank account was credited 3x ($1500) for that same purchase on three separate occasions!!For a whole WEEK NT had me going back and forth among their departments and my bank, were rude and NEVER acknowledged any wrong doing.This had me frustrated and without sleep for an entire week, and messed up with my finances terribly. Wouldn’t recommend the risk of buying from them to my worst enemy, Stay Away from them!"
"I ordered two 18,000 BTU, Dyna Glo Cabinet heaters model RA18LPDGD, to replace my well used one pound indoor units. Northern Equipment had these hard to find Cabinet Heaters in stock for a reasonable price. This is my first order from this outfit and I found their ordering process easy and glitch free. They gave immediate conformation for my order, and two days later it was shipped and I was furnished a UPS tracking number. Five days later UPS delivered them. I inspected and tested each unit and found no defects and they work very well. I also like the esthetics of these units, they're well made and should provide many years service. I'm now ready for cold man winter. Thank you Northern Equipment."
"I purchased something valued at 19.99. It was the wrong product. I returned the item. I sent them the shipping information. They claimed they never received it and never refunded my money. Would never purchase anything from them again. Buyer beware!"
"I've ordered from Northern Tool a couple of times with great success. They have good prices on a lot of stuff. Shipping was fast and everything was professional. I just love looking through their catalogs."
"Northern Tool does did not publish the review I had written for their 1/4" Metric Socket Set because I had spoken the truth about the poor quality of that set. I merely stated that the ratchet/driver internal gears broke and that the set is NOT suitable for professional use. It is only usable for seldom, light duty usage. It proves to me that Northern Tool wants ONLY good reviews and prefers to censor negative reviews. This is unethical and speaks volumes about their business practices."
"I placed my order with Northern Tool and in the checkout I went with the free shipping method which stated "UPS Ground". I got order confirmation and tracking with an ETA of today (which UPS is usually reliable with the ETA). Then I was wondering where my package was since they usually show by now today. Went to track it online and I see a nice msg at that top that says,"As requested by the sender, UPS has transferred this shipment to the local post office for delivery to the final destination." So I called customer svc and was told they ship packages under 5 lbs via "UPS SurePost". I was like well the tracking # says it weights 6.3 lbs plus during checkout it didn't say anything about UPS SurePost. It said, "UPS Ground"! She acted like she could care less and said she couldn't do anything. Nice cust svc.So now my package is in SurePost purgatory. I'll be lucky if USPS doesn't lose my package on their way to my place. I used them before and it took 4 days for them to overnight a couple of documents from MI to VA. Three of which they had no idea where it was. Nvr again if I can help it. Gee, I wonder how the USPS is $10 million+ in the hole. The only thing they're good at around here is delivering junk mail. (Sorry to any USPS employees)Google UPS SurePost and see all the p!ssed off experinces from people."
"This past Christmas, I received an 8 " Heat reclaimer. I am very pleased with the Magic Heat, because after I mounted it in the 8" pipe, it performed beautifully, and increases the overall comfort in my work area. I highly reccomend this Heat reclaimer to anyone who burns wood. Its great!"
"Terrible customer service. Returned an item purchased for in-store delivery (never even took it from the store), and still haven't received a refund more than a month later. Customer service said it's because the headquarters have to receive it back from the store before the refund is made. This apparently means I paid nearly $500 and have to wait months to have my money returned. Would never purchase anything from this company again."
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